Cited by 17Workplace Violence and BullyingEmotional Labor in ProfessionsJob Satisfaction and Organizational Behavior

Technology-enacted abusive supervision and its effect on work and family

Valle, Matthew, Carlson, Dawn S., Carlson, John R., Zivnuska, Suzanne, Harris, Kenneth J, Harris, Ranida B.·2021·The Journal of Social Psychology

Abstract

This study examines the effects of technology-enacted abusive supervision, defined as subordinate perceptions of supervisor's use of information and communication technologies (ICTs) to engage in hostile communications. This research was designed to examine if technology-enacted abusive supervision has an impact on both the work and family domains. Based on conservation of resources theory, we theorize that technology-enacted abusive supervision enhances subordinate engagement in emotional labor surface acting, which contributes to emotional exhaustion, which in turn impacts both the work and family domains. Results demonstrate significant paths in both domains. Subordinate perceptions of technology-enacted abusive supervision are positively related to the engagement in technology-enacted incivility through the serial mediation of emotional labor surface acting and emotional exhaustion. Additionally, subordinate perceptions of technology-enacted abusive supervision are positively related to family undermining at home for the subordinate through the serial mediation of emotional labor surface acting, emotional exhaustion, and stress transmission.

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Crossref · 10.1080/00224545.2020.1816885

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  • Technology-enacted abusive supervision can lead to spillovers to the family domain (family undermining).

    “Technology-enacted abusive supervision has an indirect effect on emotional exhaustion through labor surface acting.Technology-enacted abusive supervision can lead to spillovers to the family domain (family undermining)”

    From Leadership and technostress: A systematic literature review (2025) · cites this paper as Valle et al. (2021)

  • Technology-enacted abusive supervision has an indirect effect on emotional exhaustion through labor surface acting.

    “Technology-enacted abusive supervision has an indirect effect on emotional exhaustion through labor surface acting.Technology-enacted abusive supervision can lead to spillovers to the family domain (family undermining)”

    From Leadership and technostress: A systematic literature review (2025) · cites this paper as Valle et al. (2021)

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Authors
Valle, M., Carlson, D. S., Carlson, J. R., Zivnuska, S., Harris, K. J., & Harris, R. B.
Affiliations
  • Elon University (US)
  • Baylor University (US)
  • California State University, Chico (US)
  • Indiana University Southeast (US)
Corresponding author
Valle, Matthew
Venue
The Journal of Social Psychology
Published
2020-09-22
Volume
161
Issue
3
Pages
272-286
ISSN
  • 0022-4545 (ISSN-L)
  • 1940-1183
OpenAlex
W3088017235
Cited by
17
References
72
Citations by year
2026: 4 · 2025: 2 · 2024: 4 · 2023: 4 · 2022: 1 · 2020: 2
FWCI
2.34
Type
journal article
Language
en
Open access
closed
Locations
  • The Journal of Social Psychology (publishedVersion)
  • PubMed (publishedVersion)
Topics
  • Social Sciences › Sociology and Political Science › Workplace Violence and Bullying
  • Social Sciences › Sociology and Political Science › Emotional Labor in Professions
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
Keywords
information and communication technologies, emotional exhaustion, work-family spillover, stress transfer, conservation of resources theory, workplace incivility
MeSH terms
Emotions, Hostility, Humans, Technology

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