Technology-enacted abusive supervision and its effect on work and family
Abstract
This study examines the effects of technology-enacted abusive supervision, defined as subordinate perceptions of supervisor's use of information and communication technologies (ICTs) to engage in hostile communications. This research was designed to examine if technology-enacted abusive supervision has an impact on both the work and family domains. Based on conservation of resources theory, we theorize that technology-enacted abusive supervision enhances subordinate engagement in emotional labor surface acting, which contributes to emotional exhaustion, which in turn impacts both the work and family domains. Results demonstrate significant paths in both domains. Subordinate perceptions of technology-enacted abusive supervision are positively related to the engagement in technology-enacted incivility through the serial mediation of emotional labor surface acting and emotional exhaustion. Additionally, subordinate perceptions of technology-enacted abusive supervision are positively related to family undermining at home for the subordinate through the serial mediation of emotional labor surface acting, emotional exhaustion, and stress transmission.
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Technology-enacted abusive supervision can lead to spillovers to the family domain (family undermining).
“Technology-enacted abusive supervision has an indirect effect on emotional exhaustion through labor surface acting.Technology-enacted abusive supervision can lead to spillovers to the family domain (family undermining)”
From Leadership and technostress: A systematic literature review (2025) · cites this paper as Valle et al. (2021)
Technology-enacted abusive supervision has an indirect effect on emotional exhaustion through labor surface acting.
“Technology-enacted abusive supervision has an indirect effect on emotional exhaustion through labor surface acting.Technology-enacted abusive supervision can lead to spillovers to the family domain (family undermining)”
From Leadership and technostress: A systematic literature review (2025) · cites this paper as Valle et al. (2021)
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- Authors
- Valle, M., Carlson, D. S., Carlson, J. R., Zivnuska, S., Harris, K. J., & Harris, R. B.
- Affiliations
- Elon University (US)
- Baylor University (US)
- California State University, Chico (US)
- Indiana University Southeast (US)
- Corresponding author
- Valle, Matthew
- ORCID
- Venue
- The Journal of Social Psychology
- Publisher
- Informa UK Limited
- Published
- 2020-09-22
- Volume
- 161
- Issue
- 3
- Pages
- 272-286
- ISSN
- 0022-4545 (ISSN-L)
- 1940-1183
- OpenAlex
- W3088017235
- Cited by
- 17
- References
- 72
- Citations by year
- 2026: 4 · 2025: 2 · 2024: 4 · 2023: 4 · 2022: 1 · 2020: 2
- FWCI
- 2.34
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- The Journal of Social Psychology (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Workplace Violence and Bullying
- Social Sciences › Sociology and Political Science › Emotional Labor in Professions
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Keywords
- information and communication technologies, emotional exhaustion, work-family spillover, stress transfer, conservation of resources theory, workplace incivility
- MeSH terms
- Emotions, Hostility, Humans, Technology
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