A Foundation for the Study of IT Effects: A New Look at DeSanctis and Poole’s Concepts of Structural Features and Spirit

Bentley University, USA; Markus, M. Lynne; Silver, Mark; Fordham University

doi:10.17705/1jais.00176

Cited by 927Information Systems Theories and ImplementationManagement and Organizational StudiesInformation Technology Governance and Strategy

A Foundation for the Study of IT Effects: A New Look at DeSanctis and Poole’s Concepts of Structural Features and Spirit

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Bentley University, USA, Markus, M. Lynne, Silver, Mark, Fordham University·2008·Journal of the Association for Information Systems

DOI 10.17705/1jais.00176

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Abstract

Gerardine DeSanctis and Marshall Scott Poole made an important contribution to the study of IT uses and effects with their insightful concepts of “structural features” and “spirit.” Unlike their concept of “appropriation,” which has found broad acceptance in the IS community, the concepts of structural features and spirit have not been widely used. Published concerns that the concepts are not consistent with basic assumptions in Giddens’ structuration theory, on which the concepts were based, could account for their neglect. However, concepts like structural features and spirit are indispensable for any program of research that attempts to show how IT artifacts can, together with other influences, contribute to the consequences of IT use. Addressing the criticisms that have been leveled against these concepts is, therefore, important. In this paper we unpack DeSanctis and Poole’s concepts and propose redefining them as three new concepts: technical objects, functional affordances, and symbolic expressions. We believe this reconceptualization addresses several concerns about the original concepts, while retaining the core insights of DeSanctis and Poole’s innovative analysis.

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IT artifacts communicate symbolic expressions to potential users to reveal meaning and potential uses.
“Markus and Silver (2008), for example, emphasize the symbolic expressions that are communicated by IT artifacts to a potential user to reveal meaning and potential uses.”
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Authors: Bentley University, U., Markus, M. L., Silver, M., & Fordham University
Affiliations: Bentley University (US)
Venue: Journal of the Association for Information Systems
Publisher: Association for Information Systems
Published: 2008-10
Volume: 9
Issue: 10
Pages: 609-632
ISSN: 1536-9323 (ISSN-L)
DOI: 10.17705/1jais.00176
OpenAlex: W2789700923
Cited by: 927
References: 59
Citations by year: 2026: 72 · 2025: 73 · 2024: 63 · 2023: 68 · 2022: 76 · 2021: 64 · 2020: 68 · 2019: 48 · 2018: 47 · 2017: 33 · 2016: 47 · 2015: 55 · 2014: 49 · 2013: 64 · 2012: 35
FWCI: 74.96
Type: journal article
Language: en
Open access: bronze
doi.org
Locations: Journal of the Association for Information Systems (publishedVersion)
Journal of the Association for Information Systems (submittedVersion)
Topics: Social Sciences › Sociology and Political Science › Information Systems Theories and Implementation
Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Management and Organizational Studies
Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
Keywords: structural features, alcoholic beverages, structuration theory, appropriations, technical objects, functional affordances, symbolic expression, reconceptualization

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A Foundation for the Study of IT Effects: A New Look at DeSanctis and Poole’s Concepts of Structural Features and Spirit

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