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Cited by 419

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Understanding Organization—Enterprise System Fit: A Path to Theorizing the Information Technology Artifact1

Strong, Diane M., Volkoff, Olga·2010·MIS Quarterly
DOI 10.2307/25750703
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Abstract

Packaged software applications such as enterprise systems are designed to support generic rather than specific requirements, and hence are likely to be an imperfect fit in any particular instance. Using critical realism as our philosophical perspective, we conducted a three-year qualitative study of misfits that arose from an enterprise system (ES) implementation. A detailed analysis of the observed misfits resulted in a richer understanding of the concept of fit and of the ES artifact itself. Specifically, we found six misfit domains (functionality, data, usability, role, control and organizational culture) and within each, two types of misfit (deficiencies and impositions). These misfit types correspond to two newly defined types of fit: fit as coverage and fit as enablement. Our analysis of fit also revealed a new conceptualization of the ES artifact, with implications for IT artifacts in general.

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Citations

Cites

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Cited by

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Metadata

Authors
Strong, D. M., & Volkoff, O.
Venue
MIS Quarterly
Publisher
MIS Quarterly
Published
2010-12-01
Volume
34
Issue
4
Pages
731-756
ISSN
  • 0276-7783 (ISSN-L)
  • 2162-9730
DOI
10.2307/25750703
OpenAlex
W2125636031
Cited by
419
References
5
FWCI
51.16
Type
journal article
Language
en
Open access
closed

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