Exploring the influence of flagship store experience and consumer interactions on purchase behaviour

Classified as probably not a substantial claim.

NCA is well suited for supporting quantitative exploratory research through regression-based techniques to identify enabling conditions.

“NCA is well suited for supporting quantitative exploratory research through regressionbased techniques to identify enabling conditions (Dul, 2021;Dul et al., 2023).”

• cites Dul, 2021Not matched

  Couldn’t be matched to a paper in Crossref, so it can’t be checked.

• cites Dul et al., 2023 sourcePartly supported

  The guidelines on theoretical justification explicitly discuss using NCA to identify necessary conditions in exploratory research. Section 4.4 describes a regression-based ceiling-line option, but the paper distinguishes NCA’s necessary-condition logic from conventional regression analysis. Thus, describing NCA generally as working ‘through regression-based techniques’ overstates the source. (LLM, conf=0.85)

  Experimental — accuracy not yet measured

Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

Brand equity is directly influenced by perceived value, particularly in entertainment and aesthetics, with innovation amplifying this impact.

“Brand equity is directly influenced by perceived value, particularly in entertainment and aesthetics, with innovation amplifying this impact (Moliner-Velázquez et al., 2019).”

• cites Moliner-Velázquez et al., 2019 sourcePartly supported

  The Abstract reports a direct, significant effect of perceived value on retailer brand equity, with entertainment making the greatest contribution. It also reports that high perceived innovation strengthens the effects of efficiency and aesthetics, not entertainment. Thus, the claim is supported in broad terms but blurs which value dimensions innovation amplifies. (LLM, conf=0.86)

  Experimental — accuracy not yet measured

Probably not a substantial claim: may not pass S2 (checkable).

NCA is well-suited for this investigation as it assesses the extent to which each factor is essential for the desired outcome to occur.

“NCA is well-suited for this investigation as it assesses the extent to which each factor is essential for the desired outcome to occur (Dul et al., 2023; Troiville et al., 2025).”

• cites Dul et al., 2023 sourceSupported
• cites Troiville et al., 2025Not matched

  Couldn’t be matched to a paper in Crossref, so it can’t be checked.

May combine two claims.

Human interaction factor (HIF) has a sizable and significant effect size (d = 0.159, p < 0.001) exceeding the minimum d-value threshold (> 0.1).

“Remarkably, the human interaction factor (HIF) is also not essential for flagship stores to achieve 40% of the observed PI level, despite exhibiting a sizable and significant effect size (d = 0.159, p < 0.001), which exceeds the minimum d-value threshold (> 0.1) (Dul et al., 2023).”

• cites Dul et al., 2023 sourceSupported

May combine two claims.

The loadings for the concept store group were higher than those for the conventional store group, suggesting that the tested factors are more visible in the concept store.

“The external loads were tested using multigroup analysis.The loadings for the concept store group were higher than those for the conventional store group, suggesting that the tested factors are more visible in the concept store.”

May combine two claims.

All constructs used in the model were highly significant in relation to the proposed correlations, supporting all seven tested hypotheses.

“Statistical analysis revealed that all constructs used in the model were highly significant in relation to the proposed correlations, supporting all seven tested hypotheses.”

May combine two claims.

The study confirms the significant influence of physical dimensions on consumer experience (CX), highlighting the importance of store design and layout in creating an immersive shopping environment.

“This study confirms the significant influence of physical dimensions on consumer experience (CX), highlighting the importance of store design and layout in creating an immersive shopping environment.”

May combine two claims.

Comprehensive service offerings and strategic marketing efforts significantly enhance the customer experience.

“The findings suggest that comprehensive service offerings and strategic marketing efforts significantly enhance the customer experience.”

May combine two claims.

Additional value (AV) is a necessary condition for even the lowest values of purchase intention (PI) and emerged as the main bottleneck of the flagship store's PI.

“The additional value (AV), as a necessary condition for even the lowest values of PI, emerged as the main bottleneck of the flagship store's PI.”

May combine two claims.

Main service (MS) exhibited minimal bottlenecks up to the 90th percentile, indicating it is more of a nice-to-have condition rather than a necessity.

“MS exhibited minimal bottlenecks up to the 90th percentile, indicating that it is more of a nice-to-have condition rather than a necessity.”

May combine two claims.

Marketing (MKT) was not necessary for flagship stores to reach up to 20% of the observed PI level, with a maximum contribution of 30.7%.

“Finally, marketing (MKT) was not necessary for flagship stores to reach up to 20% of the observed PI level, with a maximum contribution of 30.7%.”

May combine two claims.

Cognitive-emotional components (CEC) were necessary for minimal PI levels, starting at 10%, and became increasingly essential, reaching 50.9%.

“Cognitive-emotional components (CEC) were necessary for minimal PI levels, starting at 10%, and became increasingly essential, reaching 50.9%.”

May combine two claims.

Additional value (AV) and cognitive-emotional components (CEC) are the primary bottlenecks and are essential for purchase intentions in flagship stores.

“It is worth noting that while AV and CEC are the primary bottlenecks requiring attention and are essential for minimizing purchase intentions in flagship stores, PD and MKT are only slightly above this threshold, being necessary for at least of 30% of the observed PI.”

• Also stated in: § 4.1. PLS-SEM results · plain

  “These findings highlight additional value (AV) and cognitive-emotional components (CEC) as essential features and key drivers of purchase intentions (PI) in flagship stores.”

May combine two claims.

Additional value components are critical for differentiating retail offerings and enhancing consumer satisfaction.

“Finally, the results highlight additional value components that are critical for differentiating retail offerings and enhancing consumer satisfaction.”

May combine two claims.

Hypothesis testing results: H1, H1NCA, H2, H3, H4, H5, H6, H6NCA, and H7 were confirmed; H3NCA and H4NCA were not confirmed; H5NCA was partially confirmed.

“H1, H1NCA, H2, H1NCA, H3, H4, H5, H6, H6NCA, H7 | Confirmed”

• Also stated in: § 4.1. PLS-SEM results · plain

  “H3NCA, H4NCA | Not Confirmed”

• Also stated in: § 4.1. PLS-SEM results · plain

  “H5NCA | Partially Confirmed”

May combine two claims.

At 60% purchase intentions, all variables become necessary conditions, with the most influential factors being PD, AV, HIF, and CEC, each demonstrating significant and high effect sizes.

“achieve higher levels (i.e., 60%) of purchase intentions, all variables become necessary conditions, with the most influential factors being PD, AV, HIF, and CEC, each demonstrating significant and high effect sizes.”

Classified as probably not a substantial claim. May combine two claims.

While PLS-SEM assesses the sufficiency of certain latent variables, NCA determines the minimum level of CX components necessary for purchase intention.

“While PLS-SEM assesses the sufficiency of certain latent variables, NCA determines the minimum level of CX components necessary for purchase intention.”

May combine two claims.

The consumer's relatively positive perception of the additional value of a product or service fosters more positive interactions with the brand, creating a stronger relationship between the customer and the brand.

“The consumer's relatively positive perception of the additional value of a product or service fosters more positive interactions with the brand, creating a stronger relationship between the customer and the brand (Garg et al., 2014;Walter et al., 2010).”

• cites Garg et al., 2014 sourceNot checked — no full text of the source
• cites Walter et al., 2010 sourceNot checked — no full text of the source

Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

Retail's evolutionary trajectory begins with economic shifts and progresses through innovations in retail behavior driven by market dynamics and cyclical models that facilitate retail modernization.

“Retail's evolutionary trajectory begins with economic shifts and progress through innovations in retail behavior driven by market dynamics and cyclical models that facilitate retail modernization (Gauri et al., 2021;Safeer et al., 2021).”

• cites Gauri et al., 2021Not matched

  Couldn’t be matched to a paper in Crossref, so it can’t be checked.

• cites Safeer et al., 2021 sourceNot checked — no full text of the source

May combine two claims.

Average variance extracted (AVE) was satisfactory for most constructs, except for CEC (0.428) and CX (0.378), which showed low explanatory power for the model.

“However, the average variance extracted (AVE) calculated were satisfactory for most constructs, except for CEC (0.428) and CX (0.378), which showed low explanatory power for the model.”

Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing).

To remain competitive, retail stores must create unique experiences.

“To remain competitive, retail stores must create unique experiences (Pine & Guilmore, 2013).”

• cites Pine & Guilmore, 2013Not matched

  Couldn’t be matched to a paper in Crossref, so it can’t be checked.

Probably not a substantial claim: may not pass S3 (load-bearing).

Key touchpoints influence brand loyalty, shaped by experiences with brand interactions, employee engagement, and external social relationships.

“This phase aligns with the broader customer journey, where key touchpoints influence brand loyalty, shaped by experiences with brand interactions, employee engagement, and external social relationships (Demmers et al., 2020).”

• cites Demmers et al., 2020 sourceNot checked — no full text of the source

Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing).

Customer experience (CX) arises from direct and indirect interactions with a product or service, including relationships with the company, brand, and frontline employees.

“Customer experience (CX) arises from direct and indirect interactions with a product or service, including relationships with the company, brand, and frontline employees (Prentice et al., 2019).”

• cites Prentice et al., 2019 sourceNot checked — no full text of the source

May combine two claims.

Cronbach's alpha values were approximately 0.7, falling within the acceptable threshold.

“The values of Cronbach's alpha (Table 2) were approximately 0.7, falling within the acceptable threshold.”

Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

Flagship stores transform the retail environment into immersive brand experiences, reinforcing the brand experience.

“More than just shopping places, flagship stores transform the retail environment into immersive brand experiences, reinforcing the brand experience (Nierobisch et al., 2017), accessing diverse services, and participating in activities aligned with both brand identity and consumer needs (Bonetti & Perry, 2017).”

• cites Nierobisch et al., 2017Not matched

  Couldn’t be matched to a paper in Crossref, so it can’t be checked.

• cites Bonetti & Perry, 2017 sourceNot checked — no full text of the source

Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

Flagship stores are known for their personalized atmospheres and interpersonal interactions.

“These retail environments are known for their personalized atmospheres and interpersonal interactions (Szocs et al., 2023).”

• cites Szocs et al., 2023 sourceNot checked — no full text of the source

Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing).

Beyond the physical environment, consumer experiences encompass a combination of cognitive and objective interactions, emotions, and subjective perceptions.

“Beyond the physical environment, consumer experiences encompass a combination of cognitive and objective interactions, emotions, and subjective perceptions (Walls, 2013).”

• cites Walls, 2013Not matched

  Couldn’t be matched to a paper in Crossref, so it can’t be checked.

Probably not a substantial claim: may not pass S3 (load-bearing).

Marketing creates elements that influence consumer profile identification and analysis, impacting factors through emotions, senses, information, and other stimuli.

“Marketing creates elements that influence consumer profile identification and analysis, impacting factors through emotions, senses, information, and other stimuli (Garg et al., 2014;Walls, 2013).”

• cites Garg et al., 2014 sourceNot checked — no full text of the source
• cites Walls, 2013Not matched

  Couldn’t be matched to a paper in Crossref, so it can’t be checked.

Probably not a substantial claim: may not pass S3 (load-bearing).

Key factors that define human interactions in retail are trust, friendliness, professionalism, and respect.

“Key factors that define these interactions are trust, friendliness, professionalism, and respect (Hussein et al., 2018).”

• cites Hussein et al., 2018 sourceNot checked — no full text of the source

May combine two claims.

Favorable experiences can lead to positive consumer affect, which enhances perceived brand value.

“Favorable experiences can lead to positive consumer affect, which, in turn, enhances perceived brand value (Jiang et al., 2018).”

• cites Jiang et al., 2018Not matched

  Couldn’t be matched to a paper in Crossref, so it can’t be checked.

Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing).

The need to project future profitability through customer-centric initiatives highlights the strategic significance of flagship stores.

“Furthermore, the need to project future profitability through customer-centric initiatives (Gupta & Ramachandran, 2021) highlights the strategic significance of flagship stores in these contexts.”

• cites Gupta & Ramachandran, 2021 sourceNot checked — no full text of the source

Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing). May combine two claims.

This revolution in retail disrupts sales channels and consumer-retailer interactions, necessitating a reassessment of retail strategies to enhance the overall customer experience.

“This revolution in retail disrupts sales channels and consumer-retailer interactions, necessitating a reassessment of retail strategies to enhance the overall customer experience (Lecointre-Erickson et al., 2021).”

• cites Lecointre-Erickson et al., 2021 sourceNot checked — no full text of the source

Probably not a substantial claim: may not pass S3 (load-bearing).

A store's internal environment is shaped by its merchandise, incorporating adaptable elements that engage consumers to experience visual, olfactory, and/or auditory stimuli that influence the purchasing process.

“A store's internal environment is shaped by its merchandise, incorporating adaptable elements that engage consumers to experience the visual, olfactory, and/or auditory stimuli that influence the purchasing process (Roggeveen et al., 2020).”

• cites Roggeveen et al., 2020Not matched

  Couldn’t be matched to a paper in Crossref, so it can’t be checked.

Probably not a substantial claim: may not pass S3 (load-bearing).

Customer experience processes can be grouped into four primary dimensions: physical elements, individual characteristics, ordinary and exceptional factors, and human interactions.

“Customer experience processes can be grouped into four primary dimensions: physical elements, individual characteristics, ordinary and exceptional factors, and human interactions (Barann et al., 2022).”

• cites Barann et al., 2022Not matched

  Couldn’t be matched to a paper in Crossref, so it can’t be checked.

Probably not a substantial claim: may not pass S3 (load-bearing).

Customer experience interacts with all aspects of the relationship between service and/or product, brand, and space, forming a network of touchpoints developed along the purchase process.

“In this context, customer experience interacts with all aspects of the relationship between service and/or product, brand, and space, which are forming a network of touchpoints developed along the purchase process (Lemon & Verhoef, 2016).”

• cites Lemon & Verhoef, 2016 sourceNot checked — no full text of the source

Probably not a substantial claim: may not pass S3 (load-bearing).

Marketing efforts strategically shape key customer touchpoints, such as advertising, store layout, and customer service interactions, to create a more positive and seamless customer experience.

“Marketing efforts strategically shape key customer touchpoints, such as advertising, store layout, and customer service interactions, to create a more positive and seamless customer experience (Becker and Jaakkola, 2020).”

• cites Becker and Jaakkola, 2020 sourceNot checked — no full text of the source

May combine two claims.

The cross-loading test showed satisfactory results, with each construct's indicator loading higher than the others, confirming discriminant validity.

“The cross-loading test also showed satisfactory results, with each construct's indicator loading higher than the others, confirming discriminant validity.”

Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing).

Brands must now cultivate online communities to foster deeper consumer engagement and loyalty.

“Brands must now cultivate online communities to foster deeper consumer engagement and loyalty (Nobbs et al., 2012).”

• cites Nobbs et al., 2012 sourceNot checked — no full text of the source

Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing). May combine two claims.

Flagship stores act as a brand's 'temple' or flagship location within a specific region or country, showcasing the brand as a viable entrepreneurial model that can be effectively reproduced in different contexts.

“Flagship stores act as a brand's 'temple' or flagship location within a specific region or country, showcasing the brand as a viable entrepreneurial model that can be effectively reproduced in different contexts (Colombino, 2017).”

• cites Colombino, 2017 sourceNot checked — no full text of the source

Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

Individuality plays a central role in this process, as companies design extraordinary experiential moments, recognizing that emotions shape consumer responses to brands based on their psychographic characteristics.

“Individuality plays a central role in this process, as companies design extraordinary experiential moments, recognizing that emotions shape consumer responses to brands based on their psychographic characteristics (Worfel et al., 2022).”

• cites Worfel et al., 2022 sourceNot checked — no full text of the source

Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

Flagship stores foster emotional connections, enhance entertainment value, and function as leisure destinations, supporting the success of omni-channel retail strategies.

“These stores foster emotional connections, enhance entertainment value, and function as leisure destinations, supporting the success of omni-channel retail strategies (Roberts & Grassi, 2021).”

• cites Roberts & Grassi, 2021 sourceNot checked yet

  Checked before — its earlier verdict is held back until a new check runs.

Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

The marketing and branding strategies used in flagship stores are carefully designed to create an immersive journey that captivates patrons, fosters emotional connections, and strengthens brand resonance.

“The marketing and branding strategies used in flagship stores are carefully designed to create an immersive journey that captivates patrons, fosters emotional connections-since they are managed directly by the brand-and strengthens brand resonance, as they exclusively feature a single brand (Nagasawa, 2021).”

• cites Nagasawa, 2021 sourceNot checked yet

  Checked before — its earlier verdict is held back until a new check runs.

Probably not a substantial claim: may not pass S3 (load-bearing).

Several factors influence the consumer's journey during the purchasing process, including perceptions of the physical environment, product assortment, and emotional and cognitive value.

“Several factors influence the consumer's journey during the purchasing process, including perceptions of the physical environment, product assortment, and emotional and cognitive value -key attributes that shape the brand-customer relationship (Khan et al., 2020).”

• cites Khan et al., 2020 sourceNot checked — no full text of the source

Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

Customer experience is shaped by various factors, including cognitive-emotional, social, and sensory components, which are now conceptualized as constructs throughout the customer journey.

“Customer experience is shaped by various factors, including cognitive-emotional, social, and sensory components, which are now conceptualized as constructs throughout the customer journey (Homburg et al., 2015).”

• cites Homburg et al., 2015 sourceNot checked — no full text of the source

Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

The post-purchase phase summarizes the process, with consumption playing a pivotal role in brand-customer relationships.

“In contrast, the post-purchase phase summarizes the process, with consumption playing a pivotal role in brand-customer relationships (McColl-Kennedy et al., 2019).”

• cites McColl-Kennedy et al., 2019 sourceNot checked — no full text of the source

May combine two claims.

All constructs were validated, and no exclusions were necessary in the proposed model.

“According to Hair et al. (2021), all constructs were validated, and no exclusions were necessary in the proposed model.”

• cites Hair et al., 2021 sourceNot checked — no full text of the source

Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

Extraordinary experiences leave a significant and lasting impact on consumers, evoking strong emotional connections.

“However, extraordinary experiences leave a significant and lasting impact on consumers, evoking strong emotional connections (Becker & Jaakkola, 2020).”

• cites Becker & Jaakkola, 2020 sourceNot checked — no full text of the source

Probably not a substantial claim: may not pass S3 (load-bearing).

Flagship stores are designed to deliver a powerful brand experience that enhances brand attitude, attachment, and equity.

“Flagship stores, designed to deliver a powerful brand experience that enhances brand attitude, attachment, and equity, have become a significant component of brand strategy (Blazquez et al., 2019).”

• cites Blazquez et al., 2019Not matched

  Couldn’t be matched to a paper in Crossref, so it can’t be checked.

Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing).

Understanding customer experience starts with an examination of purchasing phases, during which consumers gather essential knowledge to evaluate products or services and connect them with their experiences and emotions.

“Understanding customer experience starts with an examination of purchasing phases, during which consumers gather essential knowledge to evaluate products or services and connect them with their experiences and emotions (McColl-Kennedy et al., 2019).”

• cites McColl-Kennedy et al., 2019 sourceNot checked — no full text of the source

Classified as probably not a substantial claim.

These findings reinforce the conclusion that these hypotheses are applicable to the current retail scenario.

“These findings reinforce the conclusion that these hypotheses are applicable to the current retail scenario.”

• AssumptionRests on an assumption: The sample of 220 customers from a Brazilian sportswear franchise is representative of consumers in the broader current retail scenario.

Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

The pre-purchase stage involves interactions between consumers, brands, environments, and employees, as well as the identification of needs and desires.

“The pre-purchase stage involves interactions between consumers, brands, environments, and employees, as well as the identification of needs and desires (Gauri et al., 2021).”

• cites Gauri et al., 2021Not matched

  Couldn’t be matched to a paper in Crossref, so it can’t be checked.

May combine two claims.

All inner VIF (between constructs) and outer VIF (observable variables) values were below 5, indicating no multicollinearity in the model.

“All Inner VIF (between the constructs) and Outer VIF (observable variables) values were below 5, indicating no multicollinearity in the model.”

Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

Lemon and Verhoef (2016) outline three stages of the buying journey-pre-purchase, purchase, and post-purchase-each playing a crucial role in shaping consumer satisfaction and loyalty.

“Lemon and Verhoef (2016) outline three stages of the buying journey-pre-purchase, purchase, and post-purchaseeach playing a crucial role in shaping consumer satisfaction and loyalty.”

• cites Lemon & Verhoef, 2016 sourceNot checked — no full text of the source

Probably not a substantial claim: may not pass S3 (load-bearing).

Store format represents a pivotal shift in retail, as it focuses on building or reinforcing brand identity rather than solely driving direct sales.

“Finally, store format represents a pivotal shift in retail, as it focuses on building or reinforcing brand identity rather than solely driving direct sales (Jahn et al., 2018).”

• cites Jahn et al., 2018 sourceNot checked — no full text of the source

Probably not a substantial claim: may not pass S3 (load-bearing).

A back translation method (English to Portuguese) was applied.

“A back translation method (English to Portuguese) was applied.”

Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing), S4 (based).

The necessity-based perspective complements previous sufficiency-based insights from studies using PLS-SEM.

“This necessity-based perspective complements previous sufficiency-based insights from studies using techniques such as PLS-SEM.”

Classified as probably not a substantial claim. May combine two claims.

The questionnaire used validated scales, with items derived from Garg et al. (2014) and Walls (2013).

“The questionnaire used validated scales, with items derived from Garg et al. (2014) and Walls (2013).”

• cites Garg et al., 2014 sourceNot checked — no full text of the source
• cites Walls, 2013Not matched

  Couldn’t be matched to a paper in Crossref, so it can’t be checked.

Classified as probably not a substantial claim.

Prioritizing investments in additional value (AV) and cognitive-emotional components (CEC) can significantly enhance purchase conversion at critical brand touchpoints, such as flagship stores.

“Prioritizing investments in additional value (AV) and cognitive-emotional components (CEC) can significantly enhance purchase conversion at critical brand touchpoints, such as flagship stores.”

May combine two claims.

Consumers in concept stores are more sensitive to variations in their experiences, which justifies investment in the conceptualization of these stores.

“Consequently, consumers in concept stores are more sensitive to variations in their experiences, which justifies investment in the conceptualization of these stores.”

May combine two claims.

The studied models are valid within the national retail context and within the evaluated concept stores.

“Customer experience was found to be a key determinant in the purchase intention process, confirming the validity of the studied models within the national retail context and, more significantly, within the evaluated concept stores.”

Probably not a substantial claim: may not pass S2 (checkable).

A deeper understanding and strategic application of cognitive and emotional components can enhance customer experience.

“The findings suggest that a deeper understanding and strategic application of these components can enhance customer experience.”

Probably not a substantial claim: may not pass S2 (checkable). May combine two claims.

The results offer a comprehensive analysis and robust validation of retail constructs, strengthening the theoretical implications of factors influencing consumer experience and purchase intentions.

“The results offer a comprehensive analysis and robust validation of retail constructs, strengthening the theoretical implications of factors influencing consumer experience and purchase intentions.”

Probably not a substantial claim: may not pass S3 (load-bearing).

The cross-sectional nature of the study's data collection may have overlooked potential variations in consumer behavior over time, limiting insights into the evolving dynamics of retail interactions and their long-term effects on customer experience and purchase intentions.

“The cross-sectional nature of this study's data collection may have overlooked potential variations in consumer behavior over time, limiting insights into the evolving dynamics of retail interactions and their long-term effects on customer experience and purchase intentions.”

Probably not a substantial claim: may not pass S3 (load-bearing).

NCA does not directly establish causality.

“Although the NCA technique identifies necessary relationships, it does not directly establish causality.”

May combine two claims.

Necessary condition analysis identifies the essential dimensions of flagship stores and quantifies the extent to which each factor contributes to the outcome.

“Additionally, this study is complemented by necessary condition analysis, which identifies the essential dimensions of flagship stores and quantifies the extent to which each factor contributes to the outcome (Dul et al., 2023).”

• cites Dul et al., 2023 sourceNot checked yet

  Checked before — its earlier verdict is held back until a new check runs.

Probably not a substantial claim: may not pass S3 (load-bearing).

The sample size was determined using G*Power software.

“In this study, which employed a non-probabilistic design, the sample size was determined using G*Power software.”

May combine two claims.

Effective human interactions foster a positive shopping environment and significantly contribute to customer satisfaction and loyalty.

“The analysis suggests that effective human interactions foster a positive shopping environment and significantly contribute to customer satisfaction and loyalty.”

Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

A pretest was conducted with seven store customers, and after completing the survey, participants engaged in a 20-minute debriefing, which identified and rectified minor comprehension issues.

“A pretest was conducted with seven store customers.After completing the survey, participants engaged in a 20-minute debriefing, which identified and rectified minor comprehension issues.”

Classified as probably not a substantial claim. May combine two claims.

By designing marketing and in-store experiences, retailers can positively impact consumer perceptions and emotions, increasing purchase likelihood.

“By designing marketing and in-store experiences, retailers can positively impact consumer perceptions and emotions, increasing purchase likelihood.”

Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing). May combine two claims.

The use of PLS-SEM, along with results exceeding general cut-off thresholds, enhances the credibility of the findings and provides a solid foundation for the model.

“The use of PLS-SEM, along with results exceeding general cut-off thresholds, enhances the credibility of the findings and provides a solid foundation for the model.”