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Customer experience quality: an exploration in business and consumer contexts using repertory grid technique

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Lemke, Fred, Clark, Moira, Wilson, Hugh·2011·Journal of the Academy of Marketing Science
DOI 10.1007/s11747-010-0219-0
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Metadata

Authors
Lemke, F., Clark, M., & Wilson, H.
Venue
Journal of the Academy of Marketing Science
Publisher
Springer Science and Business Media LLC
Published
2010-09-07
Volume
39
Issue
6
Pages
846-869
ISSN
  • 0092-0703 (ISSN-L)
  • 1552-7824
DOI
10.1007/s11747-010-0219-0
OpenAlex
W2041527120
Cited by
898
References
10
FWCI
25.19
Type
journal article
Language
en
Open access
green
Licence
www.springer.com/tdm (tdm)

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Lemke, F., Clark, M., & Wilson, H. (2011). Customer experience quality: an exploration in business and consumer contexts using repertory grid technique. Journal of the Academy of Marketing Science. https://doi.org/10.1007/s11747-010-0219-0

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