Cited by 333Consumer Behavior in Brand Consumption and IdentificationAI in Service InteractionsInnovative Human-Technology Interaction

Relationship journeys in the internet of things: a new framework for understanding interactions between consumers and smart objects

Novak, Thomas P., Hoffman, Donna L.·2019·Journal of the Academy of Marketing Science

Integrity signals

Registry

Crossref · 10.1007/s11747-018-0608-3

Cites

125 of 125 references verified0 citation errors · 0 not checkable

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Claims the paper makes

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Claims other papers make about this one

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  • IoT may impose constraints and restrictions on consumer journeys.

    “IoT may impose constraints and restrictions on consumer journeys (Hoffman and Novak 2018; Novak and Hoffman 2019).”

    From A strategic framework for artificial intelligence in marketing (2021) · cites this paper as Novak and Hoffman 2019

  • Humans' natural tendency to anthropomorphise objects is especially noticeable for intelligent objects like robots and artificial intelligence, where anthropomorphising is comparatively simple.

    “According to research, humans' natural tendency to anthropomorphise objects is especially noticeable for intelligent objects like robots and artificial intelligence (AI), where anthropomorphising is comparatively simple (Novak and Hoffman 2019).”

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Authors
Novak, T. P., & Hoffman, D. L.
Affiliations
George Washington University (US)
Corresponding author
Novak, Thomas P.
Venue
Journal of the Academy of Marketing Science
Published
2018-10-08
Volume
47
Issue
2
Pages
216-237
ISSN
  • 0092-0703 (ISSN-L)
  • 1552-7824
OpenAlex
W2895424969
Cited by
332
References
127
Citations by year
2026: 36 · 2025: 45 · 2024: 48 · 2023: 59 · 2022: 56 · 2021: 42 · 2020: 35 · 2019: 10 · 2018: 1
FWCI
39.36
Type
journal article
Language
en
Open access
closed
Locations
  • Journal of the Academy of Marketing Science (publishedVersion)
  • RePEc: Research Papers in Economics (submittedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior in Brand Consumption and Identification
  • Physical Sciences › Computer Science › Artificial Intelligence › AI in Service Interactions
  • Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
Keywords
smart objects, Internet of Things, assemblage theory, object-oriented ontology, agency, communion, relationship styles, customer experience

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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

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