Patient–Provider Discussion of Online Health Information: Results From the 2007 Health Information National Trends Survey (HINTS)
Abstract
Increasing numbers of people have turned to the Internet for health information. Little has been done beyond speculation to empirically investigate patients' discussion of online health information with health care professionals (HCPs) and patients' perception of HCPs' reactions to such discussion. The author analyzed data from the 2007 Health Information National Trends Survey (HINTS) to identify the characteristics of patients (a) who search for health information on the Internet, (b) who discuss the information found on the Internet with HCPs, and (c) who positively assess HCPs' reaction to the online information. Findings show that men were more likely than were women to have a conversation on online information with HCPs. It is unfortunate that patients who had trouble understanding or trusting online health information were no more likely to ask questions to or seek guidance from HCPs. Reactions of HCPs to online information were perceived as particularly negative by certain groups of patients, such as those who experienced poor health and those who had more concerns about the quality of their searched information. Results are discussed for their implications for patient empowerment and patient-HCP relationships.
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Numerous public and nonprofit health care organizations have started to embrace OHCs to support patients' requirements to locate others with similar health issues and share experiences at a peer-to-peer level.
“Numerous public and nonprofit health care organizations have started to embrace OHCs to support patients’ requirements to locate others with similar health issues and share experiences at a peer-to-peer level [89].”
From Improving the Theoretical Understanding Toward Patient-Driven Health Care Innovation Through Online Value Cocreation: Systematic Review (2020) · cites this paper as [89]
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- Authors
- Chung, J. E.
- Affiliations
- Kent State University (US)
- Corresponding author
- Chung, Jae Eun
- ORCID
- Chung, Jae Eun
- Venue
- Journal of Health Communication
- Publisher
- Informa UK Limited
- Published
- 2013-06
- Volume
- 18
- Issue
- 6
- Pages
- 627-648
- ISSN
- 1081-0730 (ISSN-L)
- 1087-0415
- OpenAlex
- W2125366678
- Cited by
- 71
- References
- 76
- Citations by year
- 2026: 2 · 2025: 5 · 2024: 2 · 2023: 4 · 2022: 13 · 2021: 7 · 2020: 7 · 2019: 8 · 2018: 5 · 2017: 8 · 2016: 3 · 2015: 2 · 2014: 4 · 2013: 1
- FWCI
- 6.01
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Health Communication (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Health Sciences › Health Professions › General Health Professions › Health Literacy and Information Accessibility
- Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
- Physical Sciences › Computer Science › Information Systems › Information Retrieval and Search Behavior
- Keywords
- online health information, patient-provider communication, patient empowerment, patient-provider relationship, gender differences, patient health status, Health Information National Trends Survey
- MeSH terms
- Adolescent, Adult, Aged, Attitude to Health, Communication, Female, Health Surveys, Humans, Male, Middle Aged, Physician-Patient Relations, United States, Internet, Consumer Health Information, Young Adult, Information Seeking Behavior
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