Cited by 71Health Literacy and Information AccessibilityPatient-Provider Communication in HealthcareInformation Retrieval and Search Behavior

Patient–Provider Discussion of Online Health Information: Results From the 2007 Health Information National Trends Survey (HINTS)

Chung, Jae Eun·2013·Journal of Health Communication

Abstract

Increasing numbers of people have turned to the Internet for health information. Little has been done beyond speculation to empirically investigate patients' discussion of online health information with health care professionals (HCPs) and patients' perception of HCPs' reactions to such discussion. The author analyzed data from the 2007 Health Information National Trends Survey (HINTS) to identify the characteristics of patients (a) who search for health information on the Internet, (b) who discuss the information found on the Internet with HCPs, and (c) who positively assess HCPs' reaction to the online information. Findings show that men were more likely than were women to have a conversation on online information with HCPs. It is unfortunate that patients who had trouble understanding or trusting online health information were no more likely to ask questions to or seek guidance from HCPs. Reactions of HCPs to online information were perceived as particularly negative by certain groups of patients, such as those who experienced poor health and those who had more concerns about the quality of their searched information. Results are discussed for their implications for patient empowerment and patient-HCP relationships.

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Crossref · 10.1080/10810730.2012.743628

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Authors
Chung, J. E.
Affiliations
Kent State University (US)
Corresponding author
Chung, Jae Eun
Venue
Journal of Health Communication
Published
2013-06
Volume
18
Issue
6
Pages
627-648
ISSN
  • 1081-0730 (ISSN-L)
  • 1087-0415
OpenAlex
W2125366678
Cited by
71
References
76
Citations by year
2026: 2 · 2025: 5 · 2024: 2 · 2023: 4 · 2022: 13 · 2021: 7 · 2020: 7 · 2019: 8 · 2018: 5 · 2017: 8 · 2016: 3 · 2015: 2 · 2014: 4 · 2013: 1
FWCI
6.01
Type
journal article
Language
en
Open access
closed
Locations
  • Journal of Health Communication (publishedVersion)
  • PubMed (publishedVersion)
Topics
  • Health Sciences › Health Professions › General Health Professions › Health Literacy and Information Accessibility
  • Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
  • Physical Sciences › Computer Science › Information Systems › Information Retrieval and Search Behavior
Keywords
online health information, patient-provider communication, patient empowerment, patient-provider relationship, gender differences, patient health status, Health Information National Trends Survey
MeSH terms
Adolescent, Adult, Aged, Attitude to Health, Communication, Female, Health Surveys, Humans, Male, Middle Aged, Physician-Patient Relations, United States, Internet, Consumer Health Information, Young Adult, Information Seeking Behavior

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