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Cited by 182Technostress in Professional SettingsStress and Burnout ResearchCyberloafing and Workplace Behavior

The moderating roles of technological self-efficacy and time management in the technostress and employee performance relationship through burnout

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Yener, Serdar, Arslan, Aykut, Kilinç, Sebahattin·2021·Information Technology & People
DOI 10.1108/itp-09-2019-0462
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Abstract

Purpose: The ongoing dispute as to whether using technology extensively at work may cause harm continues to gain momentum. Thus, the need for more research on the harmful effect of using technology at work and on the indirect effects on work performance is needed. The call for additional moderators in technostress research is still ongoing. The research contributes to the abovementioned gaps in the literature by analyzing a model with two moderators. Design/methodology/approach: The sample population was chosen randomly from the lists provided by civil-servant unions and the chamber of commerce subsidiaries in the northwest region of Turkey. The employees received letters that explained the purpose of the study; the questionnaires sent to them. Out of 500 forms, 328 were returned. PLS-SEM technique was selected for hypothesis testing. Findings: The results revealed support for all the hypotheses, and proposed moderators can be used to mitigate the harms of technostress and burnout. The findings have implications for both theory and practice. Research limitations/implications: The limitation of this research is its sample characteristics. Due to the cross-sectional nature of the data set, it is difficult to claim causality. Therefore, readers should use caution when extending generalizations to a broader population. As for the theoretical implications, the interest in the challenges posed by various technologies in the workplace on human psychology and health over the long term is quite new. And there is still room for other mediating and moderating mechanism for the interplay between technostress and related outcomes. Practical implications: One of the practical implications is that technology at work might have the potential to create stress, sometimes greater than its benefits. The effects that might be created by other sources of stress when combined with stress related to technology in the workplace should also be taken seriously. There are tools to reduce the harm caused by technostress that practitioners could make use of such as time-management interventions. Originality/value: The dispute whether using technology extensively at work may cause harm rather than advantage continues to confuse people, and with time it is gaining momentum. Thus, there is necessity for more research on the harms of technology, and especially on the indirect effects on work performance. Second, the vast technostress literature seems to neglect to discern task performance from contextual one as the dependent variable. Lastly, the call for additional moderators in technostress research is still prevailing. The research contributes to the abovementioned gaps in the literature by analyzing a model with two moderators.

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  • Self-efficacy can buffer technostress and technostress-related outcomes.

    “such as followers' self-efficacy (Perko et al. 2014), which can buffer technostress and technostress-related outcomes (e.g., Shu et al. 2011;Yener et al. 2021)”

    From Leadership and technostress: A systematic literature review (2025) · cites this paper as Yener et al. 2021

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Authors
Yener, S., Arslan, A., & Kilinç, S.
Affiliations
  • Sinop University (TR)
  • Piri Reis University (TR)
ORCID
Venue
Information Technology & People
Publisher
Emerald
Published
2020-10-20
Volume
34
Issue
7
Pages
1890-1919
ISSN
0959-3845 (ISSN-L)
DOI
10.1108/itp-09-2019-0462
OpenAlex
W3093230111
Cited by
182
References
113
Citations by year
2026: 33 · 2025: 43 · 2024: 40 · 2023: 41 · 2022: 20 · 2021: 4 · 2020: 1
FWCI
18.04
Type
journal article
Language
en
Open access
Licence
Locations
  • Information Technology and People (publishedVersion)
  • DSpace-Sinop (Sinop University) (submittedVersion, cc-by-nc-nd)
Topics
  • Social Sciences › Psychology › Social Psychology › Technostress in Professional Settings
  • Social Sciences › Psychology › Social Psychology › Stress and Burnout Research
  • Social Sciences › Demography › Cyberloafing and Workplace Behavior
Keywords
technostress, technology self-efficacy, time management, burnout, employee performance, task performance, contextual performance, workplace technology use, moderating effect, public sector employees, company employees

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