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Cited by 2,734

The DOI matches its Crossref record; 19 of the 19 references it cites were found in a registry or an index.

The Strength of Weak Ties You Can Trust: The Mediating Role of Trust in Effective Knowledge Transfer

Levin, Daniel Z., Cross, Rob·2004·Management Science
DOI 10.1287/mnsc.1030.0136
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Abstract

Research has demonstrated that relationships are critical to knowledge creation and transfer, yet findings have been mixed regarding the importance of relational and structural characteristics of social capital for the receipt of tacit and explicit knowledge. We propose and test a model of two-party (dyadic) knowledge exchange, with strong support in each of the three companies surveyed. First, the link between strong ties and receipt of useful knowledge (as reported by the knowledge seeker) was mediated by competence- and benevolence-based trust. Second, once we controlled for these two trustworthiness dimensions, the structural benefit of weak ties emerged. This finding is consistent with prior research suggesting that weak ties provide access to nonredundant information. Third, competence-based trust was especially important for the receipt of tacit knowledge. We discuss implications for theory and practice.

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Citations

Cites

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Metadata

Authors
Levin, D. Z., & Cross, R.
Venue
Management Science
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Published
2004-11
Volume
50
Issue
11
Pages
1477-1490
ISSN
  • 0025-1909 (ISSN-L)
  • 1526-5501
DOI
10.1287/mnsc.1030.0136
OpenAlex
W2100493403
Cited by
2,734
References
19
FWCI
235.85
Type
journal article
Language
en
Open access
closed

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