The contours and consequences of compassion at work
Open accessAbstract
This paper describes two studies that explore core questions about compassion at work. Findings from a pilot survey indicate that compassion occurs with relative frequency among a wide variety of individuals, suggesting a relationship between experienced compassion, positive emotion, and affective commitment. A complementary narrative study reveals a wide range of compassion triggers and illuminates ways that work colleagues respond to suffering. The narrative analysis demonstrates that experienced compassion provides important sensemaking occasions where employees who receive, witness, or participate in the delivery of compassion reshape understandings of their co‐workers, themselves, and their organizations. Together these studies map the contours of compassion at work, provide evidence of its powerful consequences, and open a horizon of new research questions. Copyright © 2008 John Wiley & Sons, Ltd.
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The effect of experienced compassion accumulates to leave a lasting trace on organization members.
“Effect of experienced compassion accumulates to leave a lasting trace on organization members”
From Whither compassionate leadership? A systematic review (2024) · cites this paper as Lilius et al. (2008)
The Discussion (page not supplied) says that experienced compassion may accumulate to leave a lasting trace on organization members. It presents this as a suggestion from preliminary findings, whereas the citing sentence states it as a fact. (LLM, conf=0.86)
Experimental — accuracy not yet measuredCompassion is least frequent among those involved in the 'business of care'.
“Compassion is least frequent among those involved in the 'business of care'”
From Whither compassionate leadership? A systematic review (2024) · cites this paper as Lilius et al. (2008)
The Discussion reports that compassion was least frequent in direct patient-care units compared with administrative or outpatient units in the organization studied. The claim broadens that finding to people involved in the ‘business of care’ generally, which the paper does not establish. (LLM, conf=0.87)
Experimental — accuracy not yet measuredCompassion is experienced with equal frequency among those who do and do not manage other employees.
“Compassion is experienced with equal frequency among those who do and do not manage other employees”
From Whither compassionate leadership? A systematic review (2024) · cites this paper as Lilius et al. (2008)
Compassion is more frequently received from co-workers than from supervisors.
“Compassion is more frequently received from co-workers than from supervisors”
From Whither compassionate leadership? A systematic review (2024) · cites this paper as Lilius et al. (2008)
Experiencing compassion indirectly may be as powerful as receiving it.
“Experiencing compassion indirectly may be as powerful as receiving it”
From Whither compassionate leadership? A systematic review (2024) · cites this paper as Lilius et al. (2008)
Employees use instances of compassion to make sense of their own ability to contribute and carry on their work, and also to understand their co-workers and their work environment.
“Employees use instances of compassion to make sense of their own ability to contribute and carry on their work, and also to understand their co-workers and their work environment”
From Whither compassionate leadership? A systematic review (2024) · cites this paper as Lilius et al. (2008)
Positive emotion mediates the relationship between experienced compassion and other important workplace outcomes.
“Positive emotion mediates the relationship between experienced compassion and other important workplace outcomes”
From Whither compassionate leadership? A systematic review (2024) · cites this paper as Lilius et al. (2008)
Experiencing compassion at work is important for positive emotion and affective organizational commitment.
“Experiencing compassion at work is important for positive emotion and affective organizational commitment”
From Whither compassionate leadership? A systematic review (2024) · cites this paper as Lilius et al. (2008)
Absence of compassion can have a significant impact on employees' construction of their co-workers and their overall work environment.
“Absence of compassion can have a significant impact on employees' construction of their co-workers and their overall work environment”
From Whither compassionate leadership? A systematic review (2024) · cites this paper as Lilius et al. (2008)
Three major categories of compassion at work emerge: giving emotional support, giving time and providing flexibility, and giving material goods.
“Three major categories of compassion at work emerge (1) giving emotional support, (2) giving time and providing flexibility, and (3) giving material goods”
From Whither compassionate leadership? A systematic review (2024) · cites this paper as Lilius et al. (2008)
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- Authors
- Lilius, J. M., Worline, M. C., Maitlis, S., Kanov, J., Dutton, J. E., & Frost, P.
- Affiliations
- Queen's University (CA)
- Emory University (US)
- University of British Columbia (CA)
- Western Washington University (US)
- University of Michigan (US)
- Corresponding author
- Lilius, Jacoba M.
- Venue
- Journal of Organizational Behavior
- Publisher
- Wiley
- Published
- 2008-01-15
- Volume
- 29
- Issue
- 2
- Pages
- 193-218
- ISSN
- 0894-3796 (ISSN-L)
- 1099-1379
- OpenAlex
- W2118184400
- Cited by
- 525
- References
- 78
- Citations by year
- 2026: 46 · 2025: 29 · 2024: 47 · 2023: 39 · 2022: 47 · 2021: 37 · 2020: 43 · 2019: 24 · 2018: 28 · 2017: 28 · 2016: 34 · 2015: 23 · 2014: 31 · 2013: 19 · 2012: 18
- FWCI
- 21.51
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- Journal of Organizational Behavior (publishedVersion)
- Deep Blue (University of Michigan) (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Social Sciences › Demography › Workplace Spirituality and Leadership
- Social Sciences › Sociology and Political Science › Emotional Labor in Professions
- Keywords
- compassion at work, positive emotions, affective commitment, sensemaking, workplace compassion
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