Cited by 76Leadership and Management in OrganizationsJob Satisfaction and Organizational BehaviorEmployee Performance and Leadership

Whither compassionate leadership? A systematic review

Open access
Ramachandran, Sunder, Balasubramanian, Sreejith, James, Wayne Fabian, Al Masaeid, Turki·2024·Management Review Quarterly

Abstract

Recent disastrous events, such as the COVID-19 pandemic, has amplified the appeal for compassionate leadership in organizations and is viewed as the need of the hour. While compassion is a timeless concept, there appears to be a lack of clarity around the idea of compassionate leadership, and the current understanding appears limited, fragmented, and scattered across the literature. This integrative systematic review of 41 articles during the last 20 years (2002–2021) conceptualizes six critical dimensions of compassionate leadership, namely: empathy; openness and communication; physical, mental health and well-being; inclusiveness; integrity; respect and dignity. These findings enhance our understanding of how organizational leaders can effectively incorporate the dimensions to become compassionate leaders. The review examines how compassionate leadership is defined and understood in the literature, and a contribution in the form of a definition for compassionate leadership is offered. Finally, gaps in the literature are highlighted, offering avenues for future research, along with implications for research, theory, and practice.

AI snapshot

Written from the paper’s full text.

TL;DR

This systematic review synthesizes 41 articles (2002–2021) on compassionate leadership and proposes six dimensions: empathy; openness and communication; physical, mental health and well-being; inclusiveness; integrity; respect and dignity. It offers a broad definition, highlights definitional ambiguity and limited measurement, and sets a future research agenda.

Key findings

  • The review finds compassionate leadership is ambiguously defined and overlaps with servant, resonant, benevolent, transformational, and ethical leadership; the authors propose a definition of compassionate leadership as “a personality encompassing the traits and behaviours of compassionate love, care, selflessness, wisdom, integrity, empathy, accountability, authenticity, presence, dignity, self-compassion and self-cultivation as a matter of inducing, motivating, influencing, persuading people to achieve their personal and organizations growth.”
  • Six critical dimensions are derived: empathy; openness and communication; physical, mental health and well-being; inclusiveness; integrity; respect and dignity.
  • Only one included study attempted to develop compassionate leadership measures (Shuck et al. 2019, with six themes: empathy, presence, integrity, authenticity, dignity, accountability); Balasubramanian and Fernandes (2022) used compassion as a sub-construct with four items and reported reliability of 0.92 (Cronbach’s alpha).
  • Reported benefits include increased employee commitment, reduced absenteeism, lower employee turnover, better collaboration, greater trust, engagement, psychological well-being, and creativity; Shuck et al. (2019) found compassionate leadership negatively influenced employee turnover and positively correlated with employee engagement and psychological well-being.

Methods

  • Systematic literature review following Tranfield et al. (2003), Kuckertz and Block (2021), Fisch and Block (2018), and Wolfswinkel et al. (2011); searches used Google Scholar, EBSCO Discovery Services, Web of Science Core Collections, and Scopus, plus solicitation of unpublished articles from the Network of Leadership Scholars; keywords included compassion, compassionate, leadership, and workplace; limited to English-language studies and scanned 1999–2021.
  • From 1,875 initially identified articles, screening and journal-list comparisons against the Social Science Citation Index and ABDC yielded 803 articles; final review included 41 articles. Of these, 34 were qualitative, 5 quantitative, and 2 mixed methods; 27 were empirical and 14 non-empirical. Disciplines included healthcare (n = 17), Business/Management (n = 14), Organizational Science/Studies (n = 4), Political Science/Administration (n = 2), Family violence (n = 1), Physical education (n = 1), and Human Resource (n = 1).
  • The review synthesizes definitions, measures, dimensions, benefits, and future research directions; no meta-analysis is reported.

Limitations

  • Paper-stated: the final list of studies may not be exhaustive because of limitations in keywords searched and databases used; the proposed six dimensions are an initial exploration, not the final word, and need refinement, validation, extension, and measurement items; compassionate leadership is interwoven with other leadership styles such as hybrid, benevolent, and servant leadership, and similarities/differences need future study.
  • Paper-stated: the search was limited to English-language studies, and no unpublished articles were made available from the Network of Leadership Scholars forum.
  • Evident from the text: only one included study attempted to develop compassionate leadership measures, and the lack of reliable quantitative measures has stalled researchers’ efforts; most included studies are qualitative (n = 34) and healthcare-focused (n = 17), with a deficit in the management field, and the offered definition remains broad and general.

Model-written summary. Check it against the paper before relying on it.

Integrity signals

Registry

Crossref · 10.1007/s11301-023-00340-w

Cites

69 of 70 references verified0 citation errors · 1 not checkable

Statistics

Nothing to recompute.

Claims the paper makes

50 of 95 cited sources checked · 35 supported · 0 flagged · accuracy not yet measured

  • Premisecitation

    Compassionate leadership studies transcend several disciplines.

    “True to the interdisciplinary nature of leadership, compassionate leadership studies transcend several disciplines (Eva et al. 2019).”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites Eva et al. 2019 source

      The Introduction (page unavailable) says servant leadership research spans business and organizational psychology, healthcare, education, and hospitality. That supports the interdisciplinary point, but the paper makes it about servant leadership, not compassionate leadership studies. (LLM, conf=0.88)

      Experimental — accuracy not yet measured
  • Premisecitation

    Experiencing compassion indirectly may be as powerful as receiving it.

    “Experiencing compassion indirectly may be as powerful as receiving it”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites Lilius et al. (2008) source
  • Premisecitation

    Three major categories of compassion at work emerge: giving emotional support, giving time and providing flexibility, and giving material goods.

    “Three major categories of compassion at work emerge (1) giving emotional support, (2) giving time and providing flexibility, and (3) giving material goods”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites Lilius et al. (2008) source
  • Findingcitation

    Employees respond better to known information, even if the news is not good, than to the unknown or to misleading half-truths or irresponsible optimism.

    “Employees respond so much better to the known (even if the news isn’t great) than the unknown (which tends to fuel more anxiety) or, even worse, misleading half-truths or irresponsible optimism (Balasubramanian and Fernandes 2022).”
    Quote in the paperSubstantial claim1 of 1 sources checked
    • cites Balasubramanian and Fernandes 2022 source
  • Findingcitation

    Leaders that advance and improve working conditions in terms of physical, mental and social wellbeing are more likely to have employees perceive their management style as positive.

    “Leaders that advance and improve working conditions in terms of physical, mental and social wellbeing, are more likely to have employees perceiving their leaders’ management style as positive (i.e., manages who are supportive, consider their concerns, empower them, and listen, including co-operating with them and providing counselling) (Mayer and Oosthuizen 2020).”
    Quote in the paperSubstantial claim1 of 1 sources checked
    • cites Mayer and Oosthuizen 2020 source

      The Introduction (§1.3) makes nearly the same point about improved physical, mental and social working conditions and employees’ positive perceptions of management. It attributes the improvement to organisations, however, whereas the citing sentence attributes it specifically to leaders. (LLM, conf=0.86)

      Experimental — accuracy not yet measured
  • May combine two claims. 56
  • Classified as probably not a substantial claim. 81
  • May combine two claims.

    Findingcitation

    Past studies on compassionate leadership have been mostly in the field of health and medical industry, demonstrating a significant gap in the business domain.

    “Past studies on compassionate leadership have been mostly in the field of health and medical industry demonstrating a significant gap in the business domain.”
    Quote in the paperSubstantial claim1 of 1 sources checked
    • cites Balasubramanian and Fernandes 2022 source

      Section 3.2.1 discusses compassion and care in crisis leadership, and the Introduction describes crisis-leadership research as limited and fragmented. Neither passage says that compassionate-leadership studies have been mostly in health or medicine, or establishes a corresponding gap in business research. Searches for those sector comparisons found no supporting passage in our copy; page numbers were unavailable. (LLM, conf=0.75)

      Experimental — accuracy not yet measured
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Leader's narcissism is negatively associated with servant leadership behaviour.

    “Narcissism was negatively associated with servant leadership”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites Brouns et al. (2020) source
  • Classified as probably not a substantial claim.

    Premisecitation

    Leaders' self-assessment of compassionate love is positively correlated with servant leadership behaviour as perceived by employees.

    “Leaders’ self-assessment of compassionate love was positively co-related with the servant leadership behaviour as perceived by the employees”
    Quote in the paperSubstantial claim1 of 1 sources checked
    • cites Brouns et al. (2020) source
  • Classified as probably not a substantial claim.

    Premisecitation

    Emotional Skills Cultivation Training (ESCT) is related to significant improvement in managers' sense of compassion.

    “Emotional Skills Cultivation Training (ESCT) was related to significant improvement in managers sense of compassion”
    Quote in the paperSubstantial claim1 of 1 sources checked
    • cites Paakkanen et al. (2021) source
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Compassion and care create a sense of togetherness during a crisis.

    “Balasubramanian and Fernandes (2022) pointed out that compassion and care create a sense of togetherness during a crisis.”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites Balasubramanian and Fernandes 2022 source
  • Classified as probably not a substantial claim. May combine two claims.

    Premisecitation

    A systematic review is more rigorous than literature reviews, is scientific, transparent, replicable and limits the subjectivity and bias of the researchers.

    “It is a methodology that is more rigorous than literature reviews, is scientific, transparent, replicable and limits the subjectivity and bias of the researchers (Kuckertz and Block 2021; Pizzolitto et al. 2022; Tranfield et al.2003).”
    Quote in the paperSubstantial claim2 of 3 sources checked
    • cites Kuckertz and Block 2021 source

      The paper’s introductory passage (listed under Abstract; page unavailable) says systematic literature reviews aim to make literature selection more transparent and minimize subjectivity compared with unsystematic reviews. Section 8 discusses rigorous, method-led analysis, but treats it as something an SLR may employ rather than an automatic property. The copy does not establish that SLRs are inherently more rigorous or replicable, or that they limit researcher bias beyond study selection. (LLM, conf=0.86)

      Experimental — accuracy not yet measured
    • cites Pizzolitto et al. 2022 source

      The Methodology section describes systematic literature reviews as following a rigorous protocol that limits authors’ interpretation to increase objectivity, supporting the rigor and reduced-subjectivity parts of the claim. It does not explicitly compare them with other literature reviews or establish the broader claims that they are scientific, transparent, and replicable. No page number is available in our copy. (LLM, conf=0.84)

      Experimental — accuracy not yet measured
    • cites Tranfield et al. 2003 source
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Premisecitation

    Kuckertz and Block (2021) and Fisch and Block (2018) acknowledge a lack of clear guidelines and provide the criteria for reviewing articles in management and business research.

    “while Kuckertz and Block (2021) and Fisch and Block (2018) acknowledge a lack of clear guidelines and provide the criteria’s for reviewing the articles in management and business research.”
    Quote in the paperNot a substantial claim2 of 2 sources checked
    • cites Kuckertz and Block 2021 source

      The Abstract says clear guidelines are lacking and presents ten criteria for reviewing systematic literature review articles in management and business research. The cited paper does not present criteria for reviewing articles generally, as the citing sentence could imply. (LLM, conf=0.82)

      Experimental — accuracy not yet measured
    • cites Fisch and Block 2018 source

      The paper’s Abstract (page not given) offers six tips for literature reviews in business and management research, including advice to specify and justify article-screening and exclusion criteria. It notes that the term “systematic literature review” is not clearly defined and that understanding varies, but it does not say there is a lack of clear guidelines; it says several comprehensive guides already exist. It advises reviewers to develop criteria rather than providing a fixed set of criteria for reviewing articles. (LLM, conf=0.86)

      Experimental — accuracy not yet measured
  • Classified as probably not a substantial claim.

    Premisecitation

    Compassionate love is positively associated with servant leadership.

    “Compassionate love is positively associated with servant leadership”
    Quote in the paperSubstantial claim1 of 1 sources checked
    • cites Brouns et al. (2020) source
  • Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing). May combine two claims.

    Premisecitation

    Compassionate leadership is viewed as a leadership that embodies an act of love, care, and selflessness and enables a caring and supportive organization.

    “Compassionate leadership is viewed as a leadership that embodies an act of love, care, and selflessness and enables a caring and supportive organization (Oruh et al. 2021).”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites Oruh et al. 2021 source
  • Classified as probably not a substantial claim.

    Premisecitation

    Webster and Watson (2002) believe that tackling an emerging issue could benefit from exposure to potential theoretical foundations resulting in the development of a proposed conceptual model.

    “Webster and Watson (2002) believe that tackling an emerging issue could benefit from exposure to potential theoretical foundations resulting in the development of a proposed conceptual model.”
    Quote in the paperSubstantial claim1 of 1 sources checked
    • cites Webster and Watson 2002 source
  • Probably not a substantial claim: may not pass S2 (checkable). May combine two claims.

    Premisecitation

    A systematic review brings together all existing research, follows rigorous processes and methods to focus on a specific question/s, integrates and interprets the findings to increase understanding.

    “A systematic review brings together all existing research, follows rigorous processes and methods to focus on a specific question/s integrates and, interprets the findings to increase understanding (Denyer and Tranfield 2009; Fisch and Block 2018; Kuckertz and Block 2021; Tranfield et al. 2003).”
    Quote in the paperNot a substantial claim2 of 3 sources checked
    • cites Denyer and Tranfield 2009

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

    • cites Fisch and Block 2018 source
    • cites Kuckertz and Block 2021 source

      Sections 3 and 8 describe a systematic search guided by a research question, followed by analysis and synthesis of the selected studies. Section 6 describes inclusion and exclusion criteria used to arrive at a final sample, so the claim that a review brings together *all* existing research overstates what this source says. Page numbers were not available in our copy. (LLM, conf=0.84)

      Experimental — accuracy not yet measured
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Premisecitation

    Workplace compassion has been defined as the interpersonal process involving noticing, feeling, sense-making, and acting in a way that alleviates the suffering of another person and has been mooted as a panacea to address suffering and help develop organizational performance.

    “Workplace compassion has been defined as the interpersonal process involving the noticing, feeling, sense-making, and acting in a way that alleviates the suffering of another person and has been mooted as a panacea to address the suffering and help develop organizational performance (Dutton et al. 2014; Guinot et al. 2020).”
    Quote in the paperNot a substantial claim1 of 2 sources checked
    • cites Dutton et al. 2014 source

      Split into 2 atoms — 1 confirmed, 1 partially supported, 0 disputed, 0 misattributed, 0 unverifiable. Expand the claim to see per-atom verdicts.

      Experimental — accuracy not yet measured
    • cites Guinot et al. 2020 source
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Leaders' ability to develop and embed a sense of 'us-ness' among followers is essential during the COVID-19 pandemic.

    “Bavel et al. (2020) argue that leaders' ability to develop and embed a sense of”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites Bavel et al. 2020 source
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Premisecitation

    Prosocial leadership is associated with coalition building, secure striving, compassionate goals and feeling socially safe.

    “Prosocial leadership is associated with coalition building, secure striving, compassionate goals and feeling socially safe”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites Basran et al. (2019) source
  • Classified as probably not a substantial claim.

    Study design and conductcitation

    The review used multiple databases (EBSCO Discovery Services, Web of Science Core Collections and Scopus) to address triangulation.

    “Secondly, databases such as EBSCO Discovery Services, Web of Science Core Collections and Scopus were searched. In addition, as recommended by Webster and Watson (2002) a search was performed to identify relevant papers from the citations of articles.”
    • Also stated in: § Conducting the review · plain
      “Kuckertz and Block (2021) propose inclusion of more than one database to address triangulation which helps compensate for any disadvantage emanating from a single database.”
    Quote in the paperSubstantial claim2 of 2 sources checked
    • cites Kuckertz and Block 2021 source

      Section 4 recommends searching more than one database and says triangulation compensates for the limitations of individual databases. It does not say that the citing review searched EBSCO Discovery Services, Web of Science Core Collections, or Scopus; those are the citing authors’ reported choices. (LLM, conf=0.86)

      Experimental — accuracy not yet measured
    • cites Webster and Watson 2002 source
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Premisecitation

    Antisocial leadership is fearful of offering compassion to others and resistant to compassion.

    “Antisocial leadership is fearful of offering compassion to others and resistance to compassion”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites Basran et al. (2019) source
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Study design and conductcitation

    The review mostly adopted the stages and criteria proposed by Tranfield et al. (2003), Kuckertz and Block (2021), Fisch and Block (2018) and Wolfswinkel et al. (2011).

    “We mostly adopt the stages and criteria proposed by Tranfield et al. (2003), Kuckertz and Block (2021), Fisch and Block (2018) and Wolfswinkel et al. (2011).”
    Quote in the paperNot a substantial claim2 of 3 sources checked
    • cites Tranfield et al. 2003 source
    • cites Kuckertz and Block 2021 source
    • cites Fisch and Block 2018 source
  • Classified as probably not a substantial claim.

    Premisecitation

    Emotional skills can improve compassion.

    “Emotional skills could improve compassion”
    Quote in the paperSubstantial claim1 of 1 sources checked
    • cites Paakkanen et al. (2021) source
  • Probably not a substantial claim: may not pass S2 (checkable). May combine two claims.

    Premisecitation

    Integrating existing knowledge into a comprehensive model allows investigation of multiple theoretical perspectives simultaneously and allows knowledge to grow consistently in the field.

    “Integrating existing knowledge into a comprehensive model allows investigation of multiple theoretical perspectives simultaneously and allows knowledge to grow consistently in the field (Webster and Watson 2002).”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites Webster and Watson 2002 source
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Servant leadership showed signs of improvement after the emotional skills training.

    “Servant leadership showed signs of improvement after the training”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites Paakkanen et al. (2021) source
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Compassion is experienced with equal frequency among those who do and do not manage other employees.

    “Compassion is experienced with equal frequency among those who do and do not manage other employees”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites Lilius et al. (2008) source
  • May combine two claims.

    Findingcitation

    The four-item compassion sub-construct had strong convergent and discriminant validity and a reliability of 0.92 (Cronbach's alpha).

    “This four-item construct had strong convergent and discriminant validity and had a reliability of 0.92 (Cronbach's alpha).”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites Balasubramanian and Fernandes (2022) source
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Compassion is more frequently received from co-workers than from supervisors.

    “Compassion is more frequently received from co-workers than from supervisors”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites Lilius et al. (2008) source
  • Classified as probably not a substantial claim. May combine two claims.

    Premisecitation

    Compassionate care education led to improved job satisfaction, heightened sense of well-being, and increased pride in the nursing profession.

    “compassionate care education led to improved job satisfaction, heightened sense of well‐being, and increased pride in the nursing profession”
    Quote in the paperSubstantial claim1 of 1 sources checked
    • cites Coffey et al. (2019) source
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Positive emotion mediates the relationship between experienced compassion and other important workplace outcomes.

    “Positive emotion mediates the relationship between experienced compassion and other important workplace outcomes”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites Lilius et al. (2008) source
  • Classified as probably not a substantial claim.

    Premisecitation

    The effect of experienced compassion accumulates to leave a lasting trace on organization members.

    “Effect of experienced compassion accumulates to leave a lasting trace on organization members”
    Quote in the paperSubstantial claim1 of 1 sources checked
    • cites Lilius et al. (2008) source

      The Discussion (page not supplied) says that experienced compassion may accumulate to leave a lasting trace on organization members. It presents this as a suggestion from preliminary findings, whereas the citing sentence states it as a fact. (LLM, conf=0.86)

      Experimental — accuracy not yet measured
  • May combine two claims.

    Findingcitation

    The four key measures for the compassion sub-construct of crisis leadership are active listener to employee concerns, empathy, employee needs are central to decision making, and encourage employee to openly and honestly express their concerns.

    “The four key measures for this construct include 'active listener to employee concerns', empathy, employee needs are central to decision making, and encourage employee to openly and honestly express their concerns.”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites Balasubramanian and Fernandes (2022) source
  • May combine two claims.

    Findingcitation

    Employees of leaders who improve working conditions demonstrate high levels of psychological connection, engagement and performance.

    “These employees demonstrate high levels of psychological connection, engagement and performance.”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites Mayer and Oosthuizen 2020 source
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Premisecitation

    Employees use instances of compassion to make sense of their own ability to contribute and carry on their work, and also to understand their co-workers and their work environment.

    “Employees use instances of compassion to make sense of their own ability to contribute and carry on their work, and also to understand their co-workers and their work environment”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites Lilius et al. (2008) source
  • Classified as probably not a substantial claim.

    Premisecitation

    Absence of compassion can have a significant impact on employees' construction of their co-workers and their overall work environment.

    “Absence of compassion can have a significant impact on employees' construction of their co-workers and their overall work environment”
    Quote in the paperSubstantial claim1 of 1 sources checked
    • cites Lilius et al. (2008) source
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Relational community development practice driven by compassion enhances social trust, fairness and justice.

    “Relational community development practice driven by compassion enhances social trust, fairness and justice”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites Milner (2017) source
  • Classified as probably not a substantial claim. May combine two claims.

    Premisecitation

    Experiencing compassion at work is important for positive emotion and affective organizational commitment.

    “Experiencing compassion at work is important for positive emotion and affective organizational commitment”
    Quote in the paperSubstantial claim1 of 1 sources checked
    • cites Lilius et al. (2008) source
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Compassion is least frequent among those involved in the 'business of care'.

    “Compassion is least frequent among those involved in the 'business of care'”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites Lilius et al. (2008) source

      The Discussion reports that compassion was least frequent in direct patient-care units compared with administrative or outpatient units in the organization studied. The claim broadens that finding to people involved in the ‘business of care’ generally, which the paper does not establish. (LLM, conf=0.87)

      Experimental — accuracy not yet measured
  • Classified as probably not a substantial claim. May combine two claims.

    Interpretationcitation

    Incorporating compassion into leadership styles, training programs, and organizational cultures is emphasized to reduce burnout, promote engagement, and improve overall well-being.

    “Incorporating compassion into leadership styles, training programs, and organizational cultures is emphasized to reduce burnout, promote engagement, and improve overall well-being (Hewison et al. 2019; Hofmeyer et al. 2020; Jones et al. 2021; Landers et al. 2020; Oruh et al. 2021; Papadopoulos et al. 2021; Shuck et al. 2019)”
    Quote in the paperSubstantial claim1 of 3 sources checked
    • cites Hewison et al. 2019 source
    • cites Hofmeyer et al. 2020 source

      The Organizational strategies section urges leaders to use empathic communication, foster engagement, and sustain cultures of compassion; its strategies also address burnout and staff wellbeing. Strategy 4 mentions effective training, but does not specify incorporating compassion into training programs. That part of the attributed claim is not supported by our copy. (LLM, conf=0.84)

      Experimental — accuracy not yet measured
    • cites Jones et al. 2021 source
  • Probably not a substantial claim: may not pass S2 (checkable).

    Interpretationcitation

    It is important to create a collective leadership culture of compassion and collaboration, where all those working in an organization, including those who do not consider themselves as leaders, are equipped with leadership skills and contribute to a culture of compassion.

    “In addition, these studies emphasize the importance of creating a collective leadership culture of compassion and collaboration, where all those working in an organization, including those who do not consider themselves as leaders, are equipped with leadership skills and contribute to a culture of compassion (de Zulueta 2016).”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites de Zulueta 2016 source
  • May combine two claims.

    Findingcitation

    Compassionate leadership positively impacts employees, encouraging creativity in problem-solving and a high level of engagement.

    “Compassionate leadership positively impacts employees, encouraging creativity in problem-solving and a high level of engagement (Mayer and Oosthuizen 2020).”
    Quote in the paperSubstantial claim1 of 1 sources checked
    • cites Mayer and Oosthuizen 2020 source
  • Probably not a substantial claim: may not pass S2 (checkable).

    Interpretationcitation

    There is a need for education and training in leadership skills, particularly in compassionate leadership, including training in empathy, self-compassion, coaching, and emotional resilience.

    “Moreover, the implications provided in these studies in Table 8 also highlight the need for education and training in leadership skills, particularly in compassionate leadership. This includes training in empathy, self-compassion, coaching, and emotional resilience(Banker and Bhal 2018; de Zulueta 2016; Hougaard et al. 2020; König et al. 2020; Shuck et al. 2019; Tzortzaki 2019).”
    Quote in the paperNot a substantial claim1 of 3 sources checked
    • cites Banker and Bhal 2018 source
    • cites de Zulueta 2016 source
    • cites Hougaard et al. 2020

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • Probably not a substantial claim: may not pass S2 (checkable). May combine two claims.

    Interpretationcitation

    The role of benevolent leadership, coaching with compassion, and integrating coaching, compassion, and leadership is crucial for developing capable leaders.

    “Additionally, the role of benevolent leadership, coaching with compassion, and integrating coaching, compassion, and leadership is discussed as crucial for developing capable leaders(Boyatzis et al. 2006; de Zulueta 2016; Karakas and Sarigollu 2013).”
    Quote in the paperNot a substantial claim1 of 3 sources checked
    • cites Boyatzis et al. 2006 source
    • cites de Zulueta 2016 source

      The sections on implications for leadership development and resilience building recommend coaching skills and say coaching can be tailored for compassionate leadership. The conclusion also calls for leaders with altruistic, servant-leadership qualities. The paper makes these points about developing compassionate leadership in health care; it does not establish the broader claim about developing capable leaders generally. (LLM, conf=0.82)

      Experimental — accuracy not yet measured
    • cites Karakas and Sarigollu 2013 source
  • Probably not a substantial claim: may not pass S2 (checkable), S4 (based).

    Findingnone given

    Efforts to conceptualize the critical dimensions of compassionate leadership are still in the nascent stage.

    “Any efforts to conceptualize the critical dimensions of compassionate leadership are still in the nascent stage.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Findingown data

    A majority of the reviewed publications are qualitative (n = 34), while 5 are quantitative and 2 employ mixed methods.

    “Our review of the articles published reveals that a majority of these publications are mostly qualitative (n = 34) see (Table 1), while there are 5 articles which are quantitative (see Table 2) and 2 studies employing mixed methods approach (Table 3).”
    Quote in the paperNot a substantial claim
  • Classified as probably not a substantial claim.

    Findingown data

    The review conceptualizes six critical dimensions of compassionate leadership: empathy; openness and communication; physical, mental health and well-being; inclusiveness; integrity; respect and dignity.

    “This integrative systematic review of 41 articles during the last 20 years (2002–2021) conceptualizes six critical dimensions of compassionate leadership, namely: empathy; openness and communication; physical, mental health and well-being; inclusiveness; integrity; respect and dignity.”
    Quote in the paperSubstantial claim
  • May combine two claims.

    Findingnone given

    Academic research on compassionate leadership is limited and fragmented.

    “Unfortunately, despite the significance of compassionate leadership for organizations, academic research is limited and fragmented.”
    Quote in the paperSubstantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Findingown data

    Of the 41 reviewed studies, 27 were empirical and 14 were non-empirical.

    “Of the 41 studies, 27 were empirical (Table 4) while 14 were non-empirical (Table 5).”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Findingown data

    Compassionate leadership studies have also emerged in other disciplines: Organizational Science/Studies (n = 4), Political Science/Administration (n = 2), Family violence (n = 1), Physical education (n = 1), and Human Resource (n = 1).

    “Studies related to compassionate leadership have also emerged in other disciplines such as Organizational Science/Studies (n = 4), Political Science/Administration (n = 2), Family violence (n = 1), Physical education (n = 1), and Human Resource (n = 1).”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Findingown data

    Most studies on compassionate leadership emerge from 2002, with several important contributions from Frost et al. (2004), Kanov et al. (2004), and Lilius et al. (2003) in the form of commentary and discussions.

    “Even though the year 1999 was selected as the base year for identifying studies based on the theme of compassionate leadership, most of the studies emerge from 2002 with several important contributions from (Frost et al. 2004; Kanov et al. 2004; Lilius et al. 2003) in the form of commentary and discussions.”
    Quote in the paperNot a substantial claim0 of 3 sources checked
    • cites Frost et al. 2004

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

    • cites Kanov et al. 2004 source
    • cites Lilius et al. 2003

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • May combine two claims.

    Findingown data

    The journal comparison yielded 174 common journals with Social Science Citation Index, 222 common journals with ABDC, and 194 journals in both databases, from which 803 articles were identified.

    “Using this tool, we first compared the Sample A list with the Social Science Citation index list and it identified a list of 174 common journals. Second, we compared the Sample A list with the list of ABDC journals list and it identified up a list of 222 common journals. The two lists comprising of 174 and 222 names of journals were then checked to identify any common journals in both the Social”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Findingown data

    The search in EBSCO and Scopus yielded 1636 articles, the Web of Science Core Collection yielded 239 articles, and a total of 1875 articles were identified.

    “The search in EBSCO and Scopus yielded a combined list of 1636 articles (Fig. 1). Likewise, a search in the Web of Science Core Collection database yielded a list of 239 articles (Fig. 2).”
    • Also stated in: § Conducting the review · plain
      “Thus, a total of 1875 articles were identified (see Fig. 3).”
    Quote in the paperNot a substantial claim
  • Classified as probably not a substantial claim. May combine two claims.

    Findingown data

    A review of the selected literature establishes that the definition of compassionate leadership is ambiguous, fragmented, blurs and resonates with other leadership constructs and approaches, such as servant leadership, resonant leadership, benevolent leadership, transformational leadership or ethical leadership.

    “A review of the selected literature establishes the point that the definition of compassionate leadership is ambiguous, fragmented, blurs and resonates with other leadership constructs and approaches, such as servant leadership, resonant leadership, benevolent leadership, transformational leadership or ethical leadership.”
    Quote in the paperSubstantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Findingnone given

    Compassion underpins respectful relationships.

    “Compassion underpins respectful relationships.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Findingcitation

    By treating people with respect, valuing employees' contributions, and honoring them, employees will develop a great sense of dignity at work.

    “By treating people with respect, valuing employees' contributions, and honoring them, employees will develop a great sense of dignity at work (Shuck et al. 2019).”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Shuck et al. 2019 source
  • May combine two claims.

    Findingcitation

    Inclusiveness increases feelings of equality via reduced status distance, and therefore fosters compassion among employees and between employees and customers.

    “Inclusiveness increases feelings of equality via reduced status distance, and therefore foster compassion among employees and between employees and customers (Vogus et al. 2020).”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Vogus et al. 2020 source
  • May combine two claims.

    Findingcitation

    Firms with more-compassionate leaders have better collaboration, lower employee turnover, and followers who are more trusting, more connected, and more committed to the organization.

    “Firms with more-compassionate leaders have better collaboration, lower employee turnover, and followers who are more trusting, more connected, and more committed to the organization (Hougaard et al. 2018).”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Hougaard et al. 2018

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • May combine two claims.

    Findingreasoning

    Compassionate leadership helps leaders be appreciative and open-minded and minimizes cultural and religious stereotypes.

    “It helps leaders to be appreciative and open-minded and minimizes cultural and religious stereotypes.”
    Quote in the paperSubstantial claim
  • May combine two claims.

    Findingnone given

    Compassionate leadership helps leaders focus on the positive, look beyond cultural differences and see the good in others.

    “Compassionate leadership helps leaders to focus on the positive, look beyond cultural differences and see the good in others.”
    Quote in the paperSubstantial claim
  • Classified as probably not a substantial claim.

    Findingown data

    Compassionate leadership is a complex and multifaceted phenomenon encompassing several dimensions.

    “It was evident from our review, compassionate leadership is a complex and multifaceted phenomenon, encompassing several dimensions.”
    Quote in the paperSubstantial claim
  • May combine two claims.

    Findingcitation

    Compassionate behavior with employees during turbulent times leads to increased employee commitment and reduced absenteeism.

    “Compassionate behavior with employees during turbulent times leads to increased employee commitment and reduced absenteeism (Dutton et al. 2006).”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Dutton et al. 2006 source
  • Classified as probably not a substantial claim.

    Findingnone given

    Compassionate leaders are expected to take actions to protect, maintain, or restore the physical, mental health and wellbeing of employees, especially for stressful occupational conditions.

    “Compassionate leaders are expected to take actions to protect, maintain, or restore wellbeing. physical, mental health and wellbeing of employees especially for stressful occupational conditions.”
    Quote in the paperSubstantial claim
  • Classified as probably not a substantial claim. May combine two claims.

    Findingown data

    Literature on compassion reveals a variety of definitions of compassion, and most authors agree that compassion in leadership is an essential trait and the need of the hour, but hardly any article clearly defines compassionate leadership.

    “Literature on compassion reveals a variety of ways in which compassion has been defined, and most of the authors agree that compassion in leadership is an essential trait and the need of the hour, but one hardly finds an article which defines compassionate leadership clearly.”
    Quote in the paperSubstantial claim
  • May combine two claims.

    Findingcitation

    Shuck et al. (2019) found compassionate leadership to have a negative influence on employee turnover and a positive correlation between compassionate leadership, employee engagement, and employee psychological wellbeing.

    “Shuck et al. (2019) found compassionate leadership to have a negative influence on employee turnover and a positive correlation between compassionate leadership, employee engagement, and employee psychological wellbeing.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Shuck et al. (2019) source
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Findingnone given

    The concept of compassionate leadership has been widely discussed in industry publications and sparingly in academic journals.

    “Firstly, the concept of compassionate leadership has been widely discussed in industry publications and sparingly in the academic journals.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Findingcitation

    Most studies on compassion and compassionate leadership emanate from the medical and healthcare field, while the field of management suffers from a deficit.

    “Seventhly, most of the studies on compassion and compassionate leadership emanate from the medical and healthcare field (de Zulueta 2016; Hewison et al. 2018, 2019; Hofmeyer et al. 2020; Jones et al. 2021; Landers et al. 2020; Papadopoulos et al. 2021; Willis and Anstey 2019), while the field of management suffers from a deficit leaving the field wide open for a range of studies.”
    Quote in the paperSubstantial claim
  • May combine two claims.

    Premisecitation

    When employees experience compassion at their workplace in times of suffering, they receive benefits including feeling legitimized and elevated, recovering more quickly, developing confidence in being valued, feeling more satisfied in their jobs, experiencing positive emotions, reciprocating compassion, feeling connected to their organizations, generating cooperation, and creating an environment,

    “When employees experience compassion at their workplace in times of suffering, they receive many benefits. For instance, employees feel legitimized and elevated; recover more quickly; develop confidence in being valued by their organizations; feel more satisfied in their jobs; experience positive emotions at work; reciprocate with compassion towards others; feel connected to their organizations;”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Lilius et al. 2013

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • Classified as probably not a substantial claim.

    Premisecitation

    Compassionate leadership is an interpersonal process involving the noticing, feeling, sense making, and acting by the giver in a way that alleviates the suffering of the receiver.

    “Compassionate leadership is an interpersonal process involving the noticing, feeling, sense making, and acting by the giver in a way that alleviates the suffering of the receiver (Banker and Bhal 2018).”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Banker and Bhal 2018 source
  • Probably not a substantial claim: may not pass S4 (based). May combine two claims.

    Interpretationreasoning

    The benefits of experiencing compassion at work in turn lead to enhanced productivity and better organizational performance.

    “These benefits in turn lead to enhanced productivity and better organizational performance.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Interpretationown data

    Compassionate leadership studies in Business/Management seem to be a growing area of interest among Business/Management scholars.

    “On the other hand, studies in the discipline of Business/Management are a respectable number (n = 14) and seem to be a growing area of interest among the Business/Management scholars.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Premisecitation

    Other studies have pointed to improved performance, trust, commitment, customer satisfaction, positive emotions, employee engagement, prosocial behaviours, employee attraction and retention contributing to competitive advantage in the long run.

    “Other studies have also pointed out to improved performance, trust, commitment, customer satisfaction, positive emotions, employee engagement, prosocial behaviour’s, employee attraction and retention contributing to their competitive advantage in the long run (Guinot et al. 2020).”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Guinot et al. 2020 source
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Study design and conductown data

    The final list of 41 articles was determined by reviewing abstracts and excluding book reviews, book chapters, editorials, a Presidential address, and duplicates.

    “In the final step, the abstracts from this list of 803 articles were reviewed by the authors to decide which article to include and a judgement was made based upon the theme of compassionate leadership. Book reviews, book chapters, editorials and a Presidential address were excluded from the selection. Duplicates were also removed.”
    Quote in the paperNot a substantial claim
  • Classified as probably not a substantial claim.

    Premisecitation

    When staff are recipients of acts of ethical leadership, they respond with peer-focused Organizational Citizenship Behaviours.

    “The study confirms that when staff are recipients of acts of ethical leadership, they respond to this with peer-focused Organizational Citizenship (OCB) Behaviours”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Zoghbi-Manrique-de-Lara and Viera-Armas (2019) source
  • May combine two claims.

    Premisecitation

    Experiencing compassion at the workplace strengthens the psychological bond between workers, increases commitment to the organization, and leads co-workers to demonstrate supportive behaviour to colleagues.

    “Experiencing compassion at the workplace strengthens the bond between the workers psychologically; there is increased commitment to the organization, and co-workers demonstrate supportive behaviour to their colleagues.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Poorkavoos 2016

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Since Frost's (1999) call there has been a growing body of research devoted to examining compassion at the workplace.

    “Since Frost’s (1999) call there has been a growing body of research devoted to examining compassion at workplace.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Frost 1999 source
  • Classified as probably not a substantial claim. May combine two claims.

    Premisecitation

    Compassion is of undeniable importance in the public sector, stimulating significant attitudinal outcomes such as work engagement and work burnout, and intensifying OCB and knowledge-sharing.

    “Compassion is of undeniable importance in the public sector which stimulates significant attitudinal outcomes, such as work engagement and work burnout, intensifies OCB and knowledge-sharing”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Eldor (2018) source
  • Classified as probably not a substantial claim.

    Premisecitation

    Empathic concern, mindfulness, and kindness play an insignificant role in the relationship between ethical leadership and peer-focused OCB.

    “empathic concern, mindfulness, and kindness play an insignificant role”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Zoghbi-Manrique-de-Lara and Viera-Armas (2019) source
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Premisecitation

    Compassion helps in reducing burnout and fatigue, improves the well-being and health of the workforce, strengthens relationships among employees, and contributes to overall productivity in an organization.

    “Compassion helps in reducing burnout and fatigue, improves the well-being and health of the workforce, strengthens the relationship among the employees and contributes to the overall productivity in an organization (Poorkavoos 2016).”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Poorkavoos 2016

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Study design and conductown data

    The review followed a four-step inclusion/exclusion process.

    “The inclusion and exclusion followed a four-step process.”
    Quote in the paperNot a substantial claim
  • Classified as probably not a substantial claim.

    Premisecitation

    Compassion affects performance outcomes at individual, relational and organizational level.

    “Compassion affects performance outcomes at individual, relational and organizational level”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Wei et al. (2016) source
  • Classified as probably not a substantial claim.

    Premisecitation

    Self-cultivation and compassion have an ultimate interaction effect on organizational outcomes.

    “Self-cultivation and compassion have an ultimate interaction effect on organizational outcomes”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Wei et al. (2016) source
  • Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing).

    Premisecitation

    Clinical leadership and doctors' engagement in management is vital to maintain the focus on providing compassionate care to all.

    “Clinical leadership and doctors’ engagement in management is vital to maintain the focus on providing compassionate care to all”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites McKimm and O’Sullivan (2013) source
  • Classified as probably not a substantial claim. May combine two claims.

    Premisecitation

    Receipt of compassion from supervisors has a contagious effect and impacts compassionate employee behaviour.

    “Receipt of compassion from supervisors has a contagious effect and impacts compassionate employee behaviour”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Eldor (2018) source
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    MacArthur et al. (2017) generated a dynamic, practice-based model for strengthening organisational capacity for compassionate care.

    “Generated a dynamic, practice-based model for strengthening organisational capacity for compassionate care”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites MacArthur et al. (2017) source
  • Classified as probably not a substantial claim.

    Premisecitation

    Integrating compassion and self-cultivation enriches an understanding of the moral growth of compassion.

    “Integrating compassion and self-cultivation enriches an understanding of the moral growth of compassion”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Wei et al. (2016) source
  • Classified as probably not a substantial claim.

    Premisecitation

    Even if any of the three elements (intent, environment, resources) are missing in an organization, the motivation for compassion can be infused by empathetic leadership practices.

    “Banker and Bhal (2018) are of the opinion that in spite of having any of the three elements “missing” in an organization, the motivation for compassion can be infused by the empathetic leadership practices.”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Banker and Bhal 2018 source
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Interpretationcitation

    In healthcare, specific interventions that can be implemented include providing psychological support for officers suffering from compassion fatigue or establishing assessment programs to identify and prevent burnout.

    “For instance, in the case of healthcare, specific interventions that can be implemented include providing psychological support for officers suffering from compassion fatigue or establishing assessment programs to identify and prevent burnout (Hewison et al. 2019).”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Hewison et al. 2019 source
  • Probably not a substantial claim: may not pass S4 (based). May combine two claims.

    Interpretationnone given

    A comprehensive literature review-based assessment of compassionate leadership has not been previously undertaken, and this constitutes the novelty of this work.

    “A comprehensive literature review-based assessment of compassionate leadership has not been previously undertaken and constitutes the novelty of this work.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S2 (checkable). May combine two claims.

    Interpretationreasoning

    This study advances knowledge and points out gaps in the previous literature on compassionate leadership.

    “This study advances knowledge and points out the gaps in the previous literature on compassionate leadership.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing), S4 (based).

    Interpretationnone given

    Compassionate leadership does not exist in isolation, but is interwoven with other leadership styles, such as hybrid leadership, benevolent leadership and servant leadership.

    “Additionally, it's essential to consider that compassionate leadership does not exist in isolation, but is rather interwoven with other leadership styles, such as hybrid leadership, benevolent leadership and servant leadership.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S2 (checkable).

    Interpretationnone given

    This study provides a solid theoretical foundation that may greatly facilitate further empirical work in this domain.

    “For researchers, this study provides a solid theoretical foundation that may greatly facilitate further empirical work in this domain.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S4 (based).

    Interpretationnone given

    The study has brought some degree of consensus to the different definitions of compassionate leadership by providing a new definition.

    “This study has managed to bring some degree of consensus to the different definitions of compassionate leadership by providing a ‘new definition’ of compassionate leadership.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S2 (checkable), S4 (based).

    Interpretationreasoning

    Compassionate leadership may be the most beneficial and appropriate approach for organizational leaders to adopt in the current climate.

    “Compassionate leadership may well be the most beneficial and appropriate approach that organizational leaders may adopt to ride the tidal wave of the current climate in which they find themselves in.”
    Quote in the paperNot a substantial claim
    • Rests on an assumption: Global work relationships, a developing transcultural environment, technology and digitalization, economic downturn, and the global pandemic are contributing to major changes in the organizational environment that are challenging leaders.
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Study design and conductreasoning

    The final list of studies considered may not be exhaustive because of limitations in the keywords searched and the databases used.

    “The final list of studies considered may not be exhaustive because of the limitations in the keywords searched and the databases used.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Organizations are prima facie profit-making entities rather than social entities.

    “Banker and Bhal (2018) remind us that organization prima facie is a profit-making entity than a social entity.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Banker and Bhal 2018 source
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Interpretationcitation

    Compassion can be integrated into the work culture without additional facilitation, and coaching with compassion can create a supportive team and work environment.

    “There are also suggestions for integrating compassion into the work culture without additional facilitation and creating a supportive team and work environment through coaching with compassion (Hornett 2012).”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Hornett 2012 source
  • Probably not a substantial claim: may not pass S2 (checkable).

    Premisecitation

    Developing an organization as compassionate or non-compassionate requires critical assessment of the intent with which it operates, the kind of environment it operates within, and the availability of monetary or non-monetary resources it has for different organizational and social activities.

    “Developing an organization as compassionate or non-compassionate requires the critical assessment of: (a) the intent with which it operates, (b) the kind of environment it operates within, and (c) the availability of monetary or non-monetary resources it has for different organizational and social activities.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Banker and Bhal 2018 source
  • Probably not a substantial claim: may not pass S2 (checkable). May combine two claims.

    Interpretationreasoning

    It is up to leadership to instil empathetic practices because they are determined to have an impact on the profit-making motives of the organization.

    “Thus, it is up to the leadership to instil these practices as they are determined to have an impact on the profit-making motives of the organization.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S2 (checkable). May combine two claims.

    Interpretationcitation

    Leaders must define the organizational conditions and implement processes that support professionals' innate compassion and contribute to their well-being rather than address burnout later through remedial strategies.

    “These studies suggest that leaders must define the organizational conditions and implement processes that support professionals' innate compassion and contribute to their well-being rather than address burnout later through remedial strategies (Lown et al. 2019).”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Lown et al. 2019 source
  • May combine two claims.

    Interpretationnone given

    Positive outcomes of compassion include increased trust, collaboration, and engagement among team members.

    “The positive outcomes include increased trust, collaboration, and engagement among team members.”
    Quote in the paperSubstantial claim
  • Probably not a substantial claim: may not pass S2 (checkable), S4 (based). May combine two claims.

    Interpretationreasoning

    Factors in the contemporary business environment may necessitate the adoption of compassionate leadership and prove beneficial for leaders to attain their objectives and goals.

    “In the current contemporary business environment, a variety of factors have changed which may necessitate the adoption of the compassion leadership approach and prove to be beneficial for leaders to attain their objectives and goals.”
    Quote in the paperNot a substantial claim
    • Rests on an assumption: Global work relationships, a developing transcultural environment, technology and digitalization, economic downturn, and the global pandemic are contributing to major changes in the organizational environment that are challenging leaders.
  • Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing). May combine two claims.

    Interpretationcitation

    Leadership is not just about getting things done but also about how things are done.

    “The common thread across these implications is the recognition that leadership is not just about getting things done but also about how things are done (Shuck et al. 2019).”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Shuck et al. 2019 source
  • May combine two claims.

    Interpretationreasoning

    Leaders who practice compassion can create supportive, collaborative, and inclusive work environments where people feel valued, connected, and engaged.

    “Leaders who practice compassion can create supportive, collaborative, and inclusive work environments where people feel valued, connected, and engaged.”
    Quote in the paperSubstantial claim
  • Probably not a substantial claim: may not pass S2 (checkable). May combine two claims.

    Interpretationreasoning

    Leaders must create supportive work environments that foster collaboration, inclusivity, and compassion; practical interventions can be tailored to different contexts.

    “The results emphasize that leaders must create supportive work environments that foster collaboration, inclusivity, and compassion and to that end, practical interventions can be tailored to different contexts.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing). May combine two claims.

    Interpretationcitation

    Leadership training should be collective, and leadership development should be informed by the context and challenges faced by leaders in specific organizations.

    “Other studies suggest that leadership training should be collective and that leadership development should be informed by the context and challenges faced by leaders in specific organizations.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing), S4 (based).

    Interpretationnone given

    The concept of compassionate leadership is growing in importance, as evident from the gradually increasing attention of academia and business.

    “There is little doubt that the concept of compassionate leadership is growing in importance, as is evident with the gradually increasing attention of academia and business alike.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S2 (checkable). May combine two claims.

    Interpretationreasoning

    The commonalities in these implications underscore the importance of compassionate leadership and the need for education and training in leadership skills.

    “Overall, the commonalities in these implications underscore the importance of compassionate leadership and the need for education and training in leadership skills.”
    Quote in the paperNot a substantial claim
102 of 102
  • The paper relies on this without support.

    The appeal for compassionate leadership in organizations has been amplified by recent disastrous events such as the COVID-19 pandemic.

    “Recent disastrous events, such as the COVID-19 pandemic, has amplified the appeal for compassionate leadership in organizations and is viewed as the need of the hour.”
  • The paper relies on this without support.

    Leadership has an important role in creating a culture of compassion at the workplace.

    “Since leadership has an important role in creating a culture of compassion at the workplace, understanding the phenomenon of compassionate leadership is worthy and timely to uncover unexamined dimensions of the concept and suggest important practical implications for practice.”
  • The paper relies on this without support.

    The Fourth Industrial Revolution has profound effects on business organizations and has caused many organizations to revamp their leadership direction to maintain profit focus and competitive positions.

    “Its effects on business organizations are profound and have caused many organizations to revamp their leadership direction in order that they continue and maintain their profit focus and maintain their competitive positions.”
  • The paper relies on this without support.

    Migration of workers is a major factor in organizations becoming transcultural environments where leadership must balance relationships to produce positive outcomes and attain strategic objectives.

    “A significant aspect of the global relationship factor is the migration of workers, which is a major contributively factor in organizations becoming the transcultural environments where it has become necessary for leadership and management to balance relationships to produce positive outcomes and attain strategic objectives.”
  • The paper relies on this without support.

    Technology in the form of digitalization and/or artificial intelligence brings complexities and dynamism to contemporary business organizations.

    “Woven into the fabric of the transcultural environment is the thread of technology in the form of digitalization and/or artificial intelligence, which brings into play the complexities and dynamism of the drama that unfolds in contemporary business organizations.”
  • The paper relies on this without support.

    The global pandemic has left a trail of devastation.

    “Interwoven in this scenario is the calamitous event of the epidemic, which has left a trail of devastation in its wake.”
  • The paper relies on this without support.

    People can become leaders through education and training if inspired to do so.

    “Today, we are taught that we can all become leaders if inspired to do so and that the potential to be successful can be attained through education and training while developing the tools to motivate and convince others to accept and follow our beliefs.”
  • The paper relies on this without support.

    Basic traditional leadership qualities must exist as a foundation for building a leadership career, including strong moral values, a vision, and forward thinking.

    “However, the basic traditional leadership qualities must exist in order to serve as a solid foundation from which one might build a career as a leader. These include, having and maintaining strong moral values; having a vision that provides fuel for striving to reach desired goals; and to be forward thinking, which the leader’s followers will expect of him/her.”
  • The paper relies on this without support.

    Global work relationships, a developing transcultural environment, technology and digitalization, economic downturn, and the global pandemic are contributing to major changes in the organizational environment that are challenging leaders.

    “The following factors are contributing to major changes in the organizational environment that are challenging the leaders: Global work relationships; Developing transcultural environment with balanced relationships at the workplace; Technology and Digitalization—both are rapidly and constantly evolving; Economic downturn and finally, the global pandemic and its devastating impact.”
9 of 9

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

Each contradiction between two passages listed here was confirmed by an independent check.

  • Combined journal count is smaller than one of its source lists

    Minor

    The paper says one source list contains 222 journals, yet reports 194 journals after combining the two lists. A combined list cannot contain fewer journals than either source list; an intersection also could not contain 194 when the other source list contains only 174.

  • Discipline counts cover only 40 of 41 studies

    Minor

    The listed discipline counts add to 40, although the review says its final sample contains 41 articles.

    Reported 41 · recomputed 40

  • Stated review period excludes an included article

    Minor

    The abstract dates all 41 reviewed articles to 2002-2021, but the review tables include Frost (1999).

  • Claim of only one measurement-development study conflicts with Hougaard entry

    Minor

    The measures section identifies Shuck et al. as the only study attempting to develop a compassionate-leadership measure, whereas Table 1 says Hougaard et al. proposed such an instrument.

  • Table 6 gives a different list of Shuck et al.'s behaviors

    Minor

    The findings text identifies six behaviors, including presence and dignity. Table 6 omits those two and substitutes helping in its account of the same study.

  • Claim of no prior review conflicts with an included review

    Minor

    The paper says it found no review on compassionate leadership, but lists an integrative review specifically titled "Developing compassionate leadership in health care."

6 of 6

Cited works that were retracted

Works this paper cites that were later retracted, from the retraction notices publishers deposit. Major when the notice came out before this paper was published.

  • Cites a retracted work: 10.1177/0256090919900205

    Info

    The cited work was retracted on 2025-07-23 (notice 10.1177/02560909251360482), not before this paper was published (2023-04-04).

    Cited work 10.1177/0256090919900205 · retracted 2025-07-23 · notice 10.1177/02560909251360482 · this paper published 2023-04-04

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Cites

1 retracted

Flagged first, then by citations

Research works printed but not linked: 9

  1. Bass BM (1990) Bass & Stogdill’s Handbook of leadership theory, research and managerial applications: the free press, 3rd edn. Free Press, New York
  2. Denyer D, Tranfield D (2009) Producing a systematic review. In: D Buchanan, A Bryman (eds) The Sage handbook of organizational research methods
  3. Gallo A (2020). What your coworkers need right now is compassion. Harvard Business Review
  4. Hougaard R, Carter J, Beck J (2018) Assessment: are you a compassionate leader. Harvard Business Review, (May 15)
  5. Hougaard R, Carter J, Hobson N (2020) Compassionate leadership is necessary: but not sufficient. Harvard Business Review Digital Articles, 1–8
  6. Moss J (2021) Beyond burned out. Harvard Business Review, 1–17
  7. Seco VMM, Lopes MP (2014) Between compassionateness and assertiveness: a trust matrix for leaders. J Ind Eng Manag 7(3):622–644
  8. Torgerson C (2003) The stages of a systematic review. In: Andrews R (ed) Systematic reviews. Bloomsbury Publishing Plc, pp 24–51
  9. Tzortzaki AM (2019) The need for teaching compassionate self-leadership in a university setting. In: 12th annual conference of the euromed academy of business. pp. 1355–1366

Cited by

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Authors
Ramachandran, S., Balasubramanian, S., James, W. F., & Al Masaeid, T.
Affiliations
  • Abu Dhabi School of Management (AE)
  • Middlesex University Dubai (AE)
Corresponding author
Ramachandran, Sunder
Venue
Management Review Quarterly
Published
2023-04-04
Volume
74
Issue
3
Pages
1473-1557
ISSN
  • 2198-1620 (ISSN-L)
  • 2198-1639
OpenAlex
W4362603067
Cited by
76
References
65
Citations by year
2026: 33 · 2025: 22 · 2024: 16 · 2023: 5
FWCI
3.87
Type
journal article
Language
en
Open access
Locations
  • Management Review Quarterly (publishedVersion, cc-by)
  • PubMed Central (submittedVersion, cc-by)
  • RePEc: Research Papers in Economics (submittedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Leadership and Management in Organizations
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employee Performance and Leadership
Keywords
compassionate leadership, leadership dimensions, empathy, organizational communication, employee well-being, inclusivity, integrity, dignity and respect

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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Claims read by deepseek-v4.1-flash under definition version 3 (extract-v3) on 2026-10-07.

Classified by jev-1.13-20260917 (gold-guideline-v0.2) on 2026-10-07.

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