Cited by 38Digital Mental Health InterventionsMental Health Treatment and AccessMobile Health and mHealth Applications

Barriers to and facilitators of user engagement with web-based mental health interventions in young people: a systematic review

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Ho, Thi Quynh Anh, Le, Long Khanh-Dao, Engel, Lidia, Le, Ngoc, Melvin, Glenn, Le, Ha N. D., Mihalopoulos, Cathrine·2025·European Child & Adolescent Psychiatry

Abstract

Many young people (YP) are diagnosed with mental illnesses and require support. Web-based mental health interventions (W-MHIs) have been increasingly utilized by YP, healthcare providers, and parents due to reasons including convenience and anonymity. W-MHIs are effective in improving mental health in YP. However, real-world engagement with W-MHIs remains low. Therefore, understanding barriers/facilitators of user engagement with W-MHIs is necessary to promote W-MHIs and help users gain optimal benefits through higher engagement. This review aims to identify barriers/facilitators of user engagement with W-MHIs in YP aged 10–24 years. A systematic search of five databases for English language, peer-reviewed publications was conducted between January 2010 and February 2023. Studies examining factors influencing user engagement with W-MHIs, described as barriers or facilitators, were included. Study quality was assessed using the Mixed Methods Appraisal Tool. A narrative synthesis was performed. Of 4088 articles identified, 69 studies were included. Barriers/facilitators were reported by young people (63 studies), providers (17 studies), and parents/caregivers (8 studies). YP perceived that usefulness and connectedness were the most common facilitators, whereas low-perceived need was the most reported barrier. Both providers and parents reported that perceived usefulness for YP was the most common facilitator, whereas concerns about program effectiveness and privacy were noted as barriers. This review found that program- and individual-related factors were important determinants of engagement with W-MHIs. This review provides guidance on the future design and development of new interventions, narrowing the gap between existing W-MHIs and unmet needs of users.

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  • Previous research has largely focused on user experience with specific interventions or broader perceptions of digital mental health care, capturing factors influencing initial uptake but potentially overlooking those influencing continued use of digital mental health interventions, particularly for W-MHIs.

    “Previous research has largely focused on user experience with specific interventions or broader perceptions of digital mental health care, capturing factors influencing initial uptake but potentially overlooking those influencing continued use of digital mental health interventions, particularly for W-MHIs [15–18].”

    From Young People’s Barriers and Facilitators of Engagement with Web-Based Mental Health Interventions for Anxiety and Depression: A Qualitative Study (2024) · cites this paper as [17]

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  • Barriers/facilitators can be related to individuals (e.g., perceptions of mental health help-seeking) and interventions (e.g., non-appealing interfaces).

    “Barriers/facilitators can be related to individuals (e.g., perceptions of mental health help-seeking) and interventions (e.g., non-appealing interfaces) [15–18].”

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  1. [111]Pine R (2020) Teachers’ and health professionals’ attitudes towards adolescent mental health and digital mental health interventions. Adv Ment Health. 10.1080/18387357.2020.181416010.1080/18387357.2020.1814160 · DOI

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Authors
Ho, T. Q. A., Le, L. K.-D., Engel, L., Le, N., Melvin, G., Le, H. N. D., & Mihalopoulos, C.
Affiliations
  • Deakin University (AU)
  • Monash University (AU)
Corresponding author
Ho, Thi Quynh Anh
Venue
European Child & Adolescent Psychiatry
Published
2024-02-14
Volume
34
Issue
1
Pages
83-100
ISSN
  • 1018-8827 (ISSN-L)
  • 1435-165X
OpenAlex
W4391809139
Cited by
38
References
124
Citations by year
2026: 17 · 2025: 18 · 2024: 3
FWCI
2.32
Type
journal article
Language
en
Open access
Locations
  • European Child & Adolescent Psychiatry (publishedVersion, cc-by)
  • PubMed Central (publishedVersion, cc-by)
  • PubMed (publishedVersion)
  • Figshare (submittedVersion, cc-by)
Funders
Deakin University
Topics
  • Social Sciences › Psychology › Applied Psychology › Digital Mental Health Interventions
  • Social Sciences › Psychology › Social Psychology › Mental Health Treatment and Access
  • Health Sciences › Health Professions › General Health Professions › Mobile Health and mHealth Applications
Keywords
user engagement, youth, barriers and facilitators, perceived usefulness, perceived need, privacy concerns, program effectiveness, parents and caregivers, adolescents, digital mental health
MeSH terms
Internet-Based Intervention, Adolescent, Mental Disorders, Child, Humans, Mental Health Services, Patient Participation, Young Adult

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