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Cited by 841

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Is “service with a smile” enough? Authenticity of positive displays during service encounters

Grandey, Alicia A., Fisk, Glenda M., Mattila, Anna S., Jansen, Karen J., Sideman, Lori A.·2005·Organizational Behavior and Human Decision Processes
DOI 10.1016/j.obhdp.2004.08.002
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Metadata

Authors
Grandey, A. A., Fisk, G. M., Mattila, A. S., Jansen, K. J., & Sideman, L. A.
Venue
Organizational Behavior and Human Decision Processes
Publisher
Elsevier BV
Published
2005-01
Volume
96
Issue
1
Pages
38-55
ISSN
0749-5978 (ISSN-L)
DOI
10.1016/j.obhdp.2004.08.002
OpenAlex
W1964299562
Cited by
841
References
10
FWCI
45.59
Type
journal article
Language
en
Open access
closed
Licence
www.elsevier.com/tdm/userlicense/1.0/ (tdm)

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CoChat. (2026). Citation check: Is “service with a smile” enough? Authenticity of positive displays during service encounters. https://app.cochat.ai/papers/10.1016/j.obhdp.2004.08.002
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Grandey, A. A., Fisk, G. M., Mattila, A. S., Jansen, K. J., & Sideman, L. A. (2005). Is “service with a smile” enough? Authenticity of positive displays during service encounters. Organizational Behavior and Human Decision Processes. https://doi.org/10.1016/j.obhdp.2004.08.002

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