Analysis of perfluoroalkyl substances in waters from Germany and Spain
Abstract
Water has been identified as one of the main routes of human exposure to perfluoroalkyl substances (PFASs). This work assessed the presence of 21 PFASs along the whole water cycle using a new fast and cost effective analytical method based on an online sample enrichment followed by liquid chromatography coupled to tandem mass spectrometry (LC-MS/MS). The method was validated for different types of matrices (ultrapure water, tap water and treated wastewater). The quality parameters for the 21 selected compounds presented good limits of detection (LOD) and quantification (LOQ) ranging, in general, from 0.83-10 ng/L to 2.8-50 ng/L, respectively. The method was applied to assess the occurrence of PFASs in 148 water samples of different steps along the whole water cycle, including: mineral bottled water, tap water, river water and treated effluent wastewater, from Germany to Spain. In addition, in order to prove the good performance of the online analytical method, the analysis of PFASs was carried out in parallel using a method based on offline anionic solid phase extraction (SPE) followed by LC-MS/MS. Consistent results were obtained using both approaches. The more frequently found compounds were perfluoroalkyl acids, such as the perfluorobutanoic acid which was in the 54% of the tap water samples investigated with concentrations in the range between 2.4 and 27 ng/L, the perfluoroheptanoic acid (0.23-53 ng/L) and perfluorooctanoic acid (0.16-35 ng/L), and the sulphonate perfluor…
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
The high PFOS/PFHxS levels indicate strong localized contamination likely linked to historical industrial emissions and legacy uses of PFOS-containing products, including firefighting foams.
“indicating strong localized contamination likely linked to historical industrial emissions and legacy uses of PFOS-containing products, including firefighting foams [32,33,34,35].”
From Integrated Targeted and Suspect Screening Workflow for Identifying PFAS of Concern in Urban-Impacted Serbian Rivers (2026) · cites this paper as [32]
Elevated concentrations of long-chain PFCAs, such as PFDA (213 ng/L) and PFNA (52 ng/L), underline the influence of persistent legacy sources in Spain surface waters.
“Elevated concentrations of long-chain PFCAs, such as PFDA (213 ng/L) and PFNA (52 ng/L), further underline the influence of persistent legacy sources in Spain surface waters [32].”
From Integrated Targeted and Suspect Screening Workflow for Identifying PFAS of Concern in Urban-Impacted Serbian Rivers (2026) · cites this paper as [32]
The comparative overview of maximum concentrations of targeted PFAS in European surface waters reveals pronounced spatial differences among freshwater systems across Europe.
“The comparative overview of maximum concentrations of targeted PFAS in European surface waters (Table S7) reveals pronounced spatial differences among freshwater systems across Europe”
From Integrated Targeted and Suspect Screening Workflow for Identifying PFAS of Concern in Urban-Impacted Serbian Rivers (2026) · cites this paper as [32]
Exceptionally high PFOS concentrations were reported in Spain (2709 ng/L) and France (197 ng/L branched-PFOS and 173 ng/L linear-PFOS), with elevated PFHxS levels (217 ng/L) in France.
“Exceptionally high PFOS concentrations were reported in Spain (2709 ng/L) [32] and France (197 ng/L of branched-PFOS and 173 ng/L of linear-PFOS) [33], with the latter accompanied by elevated PFHxS levels (217 ng/L) [33]”
From Integrated Targeted and Suspect Screening Workflow for Identifying PFAS of Concern in Urban-Impacted Serbian Rivers (2026) · cites this paper as [32]
Llorca et al. reported an exceptionally high PFOS concentration (2709 ng/L) at a single Spanish surface water site.
“In the study by Llorca et al., [32] an exceptionally high PFOS concentration (2709 ng/L) was reported at a single Spanish surface water site.”
From Integrated Targeted and Suspect Screening Workflow for Identifying PFAS of Concern in Urban-Impacted Serbian Rivers (2026) · cites this paper as [32]
54% of all tap water samples were contaminated with PFBA at concentrations ranging from 2.4-27 ng/L.
“Overall, 54% of all tap water samples were contaminated with PFBA at concentrations ranging from 2.4–27 ng L−1 (Llorca et al., 2012).”
From Per- and polyfluoroalkyl substances in water and wastewater: A critical review of their global occurrence and distribution (2022) · cites this paper as Llorca et al., 2012
Between 2010 and 2012, a large-scale study spanning 32 cities in Germany and Spain analyzed 148 water samples for 21 PFAS, and 88% contained at least one quantifiable amount of PFAS.
“Between 2010 and 2012, a large-scale study spanning 32 cities in Germany and Spain analyzed samples of ultrapure water, tap water, and treated wastewater. There were 148 water samples analyzed for the presence of 21 PFAS, and 88% contained at least one quantifiable amount of PFAS.”
From Per- and polyfluoroalkyl substances in water and wastewater: A critical review of their global occurrence and distribution (2022) · cites this paper as Llorca et al., 2012
Cites
Perfluoroalkyl Acids: A Review of Monitoring and Toxicological Findings
Lau, C., Anitole, K., Hodes, C., Lai, D., Pfahles-Hutchens, A., & Seed, J. (2007) · Toxicological Sciences · doi:10.1093/toxsci/kfm128 · Cited by 2,620 · see citing works
Fluorotelomer alcohol biodegradation yields poly-and perfluorinated acids
Dinglasan, M. J. A., Ye, Y., Edwards, E. A., & Mabury, S. A. (2004) · Environmental Science & Technology · doi:10.1021/es0350177 · Cited by 554 · see citing works
Effects of perfluorooctanoic acid exposure during pregnancy in the mouse.
Lau, C., Thibodeaux, J. R., Hanson, R., Narotsky, M., Rogers, J. M., Lindstrom, A., & Strynar, M. (2006) · Toxicological Sciences · doi:10.1093/toxsci/kfj105 · Cited by 547 · see citing works
(EFSA), E. F. S. A. (2008) · EFSA Journal · doi:10.2903/j.efsa.2008.653 · Cited by 529 · see citing works
Perfluorinated Surfactants in Surface and Drinking Waters (9 pp)
Exner, M., & Färber, H. (2006) · Environmental Science and Pollution Research - International · doi:10.1065/espr2006.07.326 · Cited by 507 · see citing works
Calafat, A., Kuklenyik, Z., Reidy, J., Caudill, S., Tully, J. S., & Needham, L. (2007) · Environmental Science and Technology · doi:10.1021/es062686m · Cited by 468 · see citing works
Binding of Perfluorooctanoic Acid to Rat and Human Plasma Proteins
Han, X., Snow, T. A., Kemper, R. A., & Jepson, G. W. (2003) · Chemical Research in Toxicology · doi:10.1021/tx034005w · Cited by 411 · see citing works
Fluorinated Organic Compounds in an Eastern Arctic Marine Food Web
Tomy, G. T., Budakowski, W. R., Halldorson, T. H. J., Helm, P. A., Stern, G. A., Friesen, K. J., Pepper, K., Tittlemier, S. A., & Fisk, A. T. (2004) · Environmental Science & Technology · doi:10.1021/es049620g · Cited by 387 · see citing works
Emmett, E. A., Shofer, F. S., Zhang, H., Freeman, D. W., Desai, C. S., & Shaw, L. M. J. (2006) · Journal of Occupational and Environmental Medicine · doi:10.1097/01.jom.0000232486.07658.74 · Cited by 357 · see citing works
Perfluorooctanesulfonate and Related Fluorochemicals in Human Blood Samples from China
Yeung, L. W. Y., So, M. K., Jiang, G., Taniyasu, S., Yamashita, N., Song, M., Wu, Y., Li, J., Giesy, J. P., Guruge, K. S., et al. (2005) · Environmental Science & Technology · doi:10.1021/es052067y · Cited by 341 · see citing works
Perfluorinated Compounds in Tap Water from China and Several Other Countries
Mak, Y. L., Taniyasu, S., Yeung, L. W. Y., Lu, G.-H., Jin, L. N., Yang, Y., Lam, P. K. S., Kannan, K., & Yamashita, N. (2009) · Environmental Science & Technology · doi:10.1021/es900637a · Cited by 337 · see citing works
Pre- and Postnatal Exposure to Perfluorinated Compounds (PFCs)
Fromme, H., Mosch, C., Morovitz, M., Alba‐Alejandre, I., Boehmer, S., Kiranoglu, M., Faber, F. L., Hannibal, I., Genzel‐Boroviczény, O., Koletzko, B. V., et al. (2010) · Environmental Science & Technology · doi:10.1021/es101184f · Cited by 332 · see citing works
Benford, D., de Boer, J., Carere, A., Domenico, A. D., Johansson, N., Schrenk, D., Schoeters, G. E. R., de Voogt, P., & Dellatte, E. (2008) · UvA-DARE (University of Amsterdam) · Cited by 320 · see citing works
Luebker, D. J., York, R. G., Hansen, K. J., Moore, J. A., & Butenhoff, J. L. (2005) · Toxicology · doi:10.1016/j.tox.2005.07.019 · Cited by 314 · see citing works
Loos, R., Wollgast, J., Huber, T., & Hanke, G. (2007) · Analytical and Bioanalytical Chemistry · doi:10.1007/s00216-006-1036-7 · Cited by 308 · see citing works
Biodegradation of Polyfluoroalkyl Phosphates as a Source of Perfluorinated Acids to the Environment
Lee, H., D’eon, J., & Mabury, S. A. (2010) · Environmental Science & Technology · doi:10.1021/es9028183 · Cited by 288 · see citing works
Suppression of Humoral Immunity in Mice following Exposure to Perfluorooctane Sulfonate
Peden‐Adams, M. M., Keller, J. M., EUDALY, J. G., Berger, J., Gilkeson, G. S., & Keil, D. E. (2008) · Toxicological Sciences · doi:10.1093/toxsci/kfn059 · Cited by 278 · see citing works
Fluorotelomer Alcohol BiodegradationDirect Evidence that Perfluorinated Carbon Chains Breakdown
Wang, N., Szostek, B., Buck, R. C., Folsom, P. W., Sulecki, L. M., Capka, V., Berti, W. R., & Gannon, J. T. (2005) · Environmental Science & Technology · doi:10.1021/es0506760 · Cited by 260 · see citing works
Determinants of Fetal Exposure to Polyfluoroalkyl Compounds in Baltimore, Maryland
Apelberg, B. J., Goldman, L. R., Calafat, A. M., Herbstman, J. B., Kuklenyik, Z., Heidler, J., Needham, L. L., Halden, R. U., & Witter, F. R. (2007) · Environmental Science & Technology · doi:10.1021/es0700911 · Cited by 221 · see citing works
Quinete, N., Wu, Q., Zhang, T., Yun, S. H., Moreira, I., & Kannan, K. (2009) · Chemosphere · doi:10.1016/j.chemosphere.2009.07.079 · Cited by 206 · see citing works
Kuklenyik, Z., Needham, L. L., & Calafat, A. M. (2005) · Analytical Chemistry · doi:10.1021/ac050671l · Cited by 203 · see citing works
Perfluorooctanesulfonate and perfluorooctanoate in raw and treated tap water from Osaka, Japan
Takagi, S., Adachi, F., Miyano, K., Koizumi, Y., Tanaka, H., Mimura, M., Watanabe, I., Tanabe, S., & Kannan, K. (2008) · Chemosphere · doi:10.1016/j.chemosphere.2008.05.034 · Cited by 186 · see citing works
Haug, L. S., Thomsen, C., & Becher, G. (2008) · Journal of Chromatography A · doi:10.1016/j.chroma.2008.10.113 · Cited by 182 · see citing works
Guruge, K. S., Taniyasu, S., Yamashita, N., Wijeratna, S. R., Mohotti, K. M., Seneviratne, H. R., Kannan, K., Yamanaka, N., & Miyazaki, S. (2005) · Journal of Environmental Monitoring · doi:10.1039/b412532k · Cited by 171 · see citing works
Kärrman, A., Domingo, J. L., Llebaria, X., Nadal, M., Bigas, E., van Bavel, B., & Lindström, G. (2009) · Environmental Science and Pollution Research · doi:10.1007/s11356-009-0178-5 · Cited by 169 · see citing works
Ericson, I., Nadal, M., van Bavel, B., Lindström, G., & Domingo, J. L. (2008) · Environmental Science and Pollution Research · doi:10.1007/s11356-008-0040-1 · Cited by 160 · see citing works
Post, G. B., Louis, J. B., Cooper, K. R., Boros-Russo, B. J., & Lippincott, R. L. (2009) · Environmental Science & Technology · doi:10.1021/es900301s · Cited by 155 · see citing works
Sundström, M., Ehresman, D. J., Bignert, A., Butenhoff, J. L., Olsen, G. W., Chang, S., & Bergman, Å. (2010) · Environment International · doi:10.1016/j.envint.2010.08.014 · Cited by 152 · see citing works
Infant exposure of perfluorinated compounds: Levels in breast milk and commercial baby food
Llorca, M., Farré, M., Picó, Y., Teijón, M. L., Álvarez, J. G., & Barceló, . (2010) · Environment International · doi:10.1016/j.envint.2010.04.016 · Cited by 140 · see citing works
Self-citationTakino, M., Daishima, S., & Nakahara, T. (2003) · Rapid Communications in Mass Spectrometry · doi:10.1002/rcm.937 · Cited by 118 · see citing works
Ericson, I., Domingo, J. L., Nadal, M., Bigas, E., Llebaria, X., van Bavel, B., & Lindström, G. (2009) · Archives of Environmental Contamination and Toxicology · doi:10.1007/s00244-009-9375-y · Cited by 115 · see citing works
Gosetti, F., Chiuminatto, U., Zampieri, D., Mazzucco, E., Robotti, E., Calabrese, G., Gennaro, M. C., & Marengo, E. (2010) · Journal of Chromatography A · doi:10.1016/j.chroma.2010.10.049 · Cited by 102 · see citing works
Flaherty, J. M., Connolly, P., Decker, E., Kennedy, S., Ellefson, M. E., Reagen, W. K., & Szostek, B. (2005) · Journal of Chromatography B · doi:10.1016/j.jchromb.2005.03.002 · Cited by 101 · see citing works
Perfluorinated Compounds in Food: A Global Perspective
Picó, Y., Farré, M., Llorca, M., & Barceló, . (2011) · Critical Reviews in Food Science and Nutrition · doi:10.1080/10408391003721727 · Cited by 93 · see citing works
Self-citationBehavioral effects in adult mice exposed to perfluorooctane sulfonate (PFOS)
Fuentes, S., Vicens, P., Colomina, M. T., & Domingo, J. L. (2007) · Toxicology · doi:10.1016/j.tox.2007.09.012 · Cited by 88 · see citing works
Pérez, F., Llorca, M., Farré, M., & Barceló, . (2012) · Analytical and Bioanalytical Chemistry · doi:10.1007/s00216-011-5660-5 · Cited by 87 · see citing works
Self-citationDistribution of perfluorocarboxylate isomers in select samples from the north american environment
Silva, A. O. D., Muir, D. C. G., & Mabury, S. A. (2009) · Environmental Toxicology and Chemistry · doi:10.1897/08-500.1 · Cited by 78 · see citing works
Uptake and elimination of perfluorinated phosphonic acids in the rat
D'eon, J. C., & Mabury, S. A. (2010) · Environmental Toxicology and Chemistry · doi:10.1002/etc.167 · Cited by 52 · see citing works
Frömel, T., & Knepper, T. P. (2010) · Chemosphere · doi:10.1016/j.chemosphere.2010.06.002 · Cited by 44 · see citing works
Self-citationWilson, S. R., Malerød, H., Holm, A., et al. (2007) · Journal of Chromatographic Science · doi:10.1093/chromsci/45.3.146 · Cited by 35 · see citing works
Perfluorinated compounds (PFC) in human breast milk
Völkel, W., Mosch, C., Kiranoglu, M., et al. (2009) · Toxicology Letters · doi:10.1016/j.toxlet.2009.06.748 · Cited by 5 · see citing works
Post, G. B., Cooper, K. R., Louis, J. B., & Lippincott, R. L. (2009) · Environmental Science & Technology · doi:10.1021/es9027524 · Cited by 4 · see citing works
Flagged first, then by citations
Cited by
Sorted by citations
Water Analysis: Emerging Contaminants and Current Issues
Richardson, S. D., & Ternes, T. A. (2014) · Analytical Chemistry · doi:10.1021/ac500508t · Cited by 2,144 · see citing works
Kurwadkar, S., Dane, J., Kanel, S. R., Nadagouda, M. N., Cawdrey, R. W., Ambade, B., Struckhoff, G. C., & Wilkin, R. (2022) · Science of The Total Environment · doi:10.1016/j.scitotenv.2021.151003 · Cited by 937 · see citing works
Lenka, S. P., Kah, M., & Padhye, L. P. (2021) · Water Research · doi:10.1016/j.watres.2021.117187 · Cited by 755 · see citing works
Accumulation of perfluorinated alkyl substances (PFAS) in agricultural plants: A review
Ghisi, R., Vamerali, T., & Manzetti, S. (2019) · Environmental Research · doi:10.1016/j.envres.2018.10.023 · Cited by 705 · see citing works
Poothong, S., Papadopoulou, E., Padilla-Sánchez, J. A., Thomsen, C., & Haug, L. S. (2020) · Environment International · doi:10.1016/j.envint.2019.105244 · Cited by 357 · see citing works
Akhbarizadeh, R., Dobaradaran, S., Schmidt, T. C., Nabipour, I., & Spitz, J. (2020) · Journal of Hazardous Materials · doi:10.1016/j.jhazmat.2020.122271 · Cited by 271 · see citing works
Eriksson, U., Haglund, P., & Kärrman, A. (2017) · Journal of Environmental Sciences · doi:10.1016/j.jes.2017.05.004 · Cited by 225 · see citing works
Flores, C., Ventura, F., Martin-Alonso, J., & Caixach, J. (2013) · Science of The Total Environment · doi:10.1016/j.scitotenv.2013.05.026 · Cited by 221 · see citing works
Campo, J., Lorenzo, M., Pérez, F., Picó, Y., Farré, M. L., & Barceló, D. (2016) · Environmental Research · doi:10.1016/j.envres.2016.03.010 · Cited by 155 · see citing works
Self-citationDistribution and fate of perfluoroalkyl substances in Mediterranean Spanish sewage treatment plants
Campo, J., Masiá, A., Picó, Y., Farré, M., & Barceló, D. (2014) · Science of The Total Environment · doi:10.1016/j.scitotenv.2013.11.056 · Cited by 142 · see citing works
Self-citationBugsel, B., & Zwiener, C. (2020) · Analytical and Bioanalytical Chemistry · doi:10.1007/s00216-019-02358-0 · Cited by 97 · see citing works
Ruan, T., & Jiang, G. (2017) · TrAC Trends in Analytical Chemistry · doi:10.1016/j.trac.2017.07.024 · Cited by 94 · see citing works
Dong, H., Lu, G., Yan, Z., Liu, J., Yang, H., Zhang, P., Jiang, R., Bao, X., & Nkoom, M. (2020) · Journal of Hazardous Materials · doi:10.1016/j.jhazmat.2019.120911 · Cited by 84 · see citing works
Yao, Y., Zhu, H., Li, B., Hu, H., Zhang, T., Yamazaki, E., Taniyasu, S., Yamashita, N., & Sun, H. (2014) · Ecotoxicology and Environmental Safety · doi:10.1016/j.ecoenv.2014.07.021 · Cited by 78 · see citing works
Chen, H., Reinhard, M., Nguyen, T. V., You, L., He, Y., & Gin, K. Y.-H. (2017) · Environmental Pollution · doi:10.1016/j.envpol.2017.04.091 · Cited by 64 · see citing works
Janousek, R. M., Mayer, J., & Knepper, T. P. (2019) · TrAC Trends in Analytical Chemistry · doi:10.1016/j.trac.2019.01.017 · Cited by 56 · see citing works
Self-citationCiofi, L., Renai, L., Rossini, D., Ancillotti, C., Falai, A., Fibbi, D., Bruzzoniti, M. C., Santana-Rodriguez, J. J., Orlandini, S., & Del Bubba, M. (2018) · Talanta · doi:10.1016/j.talanta.2017.08.052 · Cited by 47 · see citing works
Wilkinson, J. L., Swinden, J., Hooda, P. S., Barker, J., & Barton, S. (2016) · Chemosphere · doi:10.1016/j.chemosphere.2016.06.039 · Cited by 41 · see citing works
Nguyen, M. A., Norström, K., Wiberg, K., Gustavsson, J., Josefsson, S., & Ahrens, L. (2022) · Chemosphere · doi:10.1016/j.chemosphere.2022.136467 · Cited by 38 · see citing works
Per- and Poly-Fluoroalkyl Substances in Portuguese Rivers: Spatial-Temporal Monitoring
Barbosa, M. O., Ratola, N., Homem, V., Pereira, M. F. R., Silva, A. M. T., Ribeiro, A. R. L., Llorca, M., & Farré, M. (2023) · Molecules · doi:10.3390/molecules28031209 · Cited by 26 · see citing works
Self-citationAlghamdi, W., Marchiandi, J., Szabo, D., Samandra, S., & Clarke, B. O. (2022) · Journal of Hazardous Materials Advances · doi:10.1016/j.hazadv.2022.100167 · Cited by 19 · see citing works
Antić, I., Buljovčić, M., Cochran, R. E., Živančev, J., Llorca, M., Farré, M., Rakić, D., Tautenhahn, R., & Đurišić-Mladenović, N. (2026) · Toxics · doi:10.3390/toxics14010078 · Cited by 3 · see citing works
“Maximum Σ PFAS N values range from 35.02 ng/L in Malta ( N = 7) [37] and 42 ng/L in Finland ( N = 23) [36] to substantially higher maxima in France ( Σ PFAS N = 725 ng/L; N = 22) [33] and Spain ( Σ PFAS N = 2878 ng/L; N = 21) [32].”
InfluentialSelf-citation
- Authors
- Llorca, M., Farré, M., Picó, Y., Müller, J., Knepper, T. P., & Barceló, D.
- Affiliations
- Consejo Superior de Investigaciones Científicas (ES)
- Universitat de València (ES)
- Hochschule Fresenius (DE)
- Corresponding author
- Farré, Marinella
- Venue
- Science of The Total Environment
- Publisher
- Elsevier BV
- Published
- 2012-08
- Volume
- 431
- Pages
- 139-150
- ISSN
- 0048-9697 (ISSN-L)
- OpenAlex
- W1977892371
- Cited by
- 170
- References
- 42
- Citations by year
- 2026: 10 · 2025: 14 · 2024: 14 · 2023: 21 · 2022: 12 · 2021: 11 · 2020: 12 · 2019: 10 · 2018: 9 · 2017: 17 · 2016: 8 · 2015: 12 · 2014: 12 · 2013: 6 · 2012: 2
- FWCI
- 8.19
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- The Science of The Total Environment (publishedVersion)
- PubMed (publishedVersion)
- Funders
- “Assessing and predicting effects on water quantity and quality in Iberian rivers caused by global change” (SCARCE) (CSD-2009-00065)
- “Environmental ChemOinformatic - Marie Curie Initial Training Network” (ECO-ITN) (PITN-GA-2009-238701)
- Topics
- Physical Sciences › Environmental Science › Environmental Chemistry › Per- and polyfluoroalkyl substances research
- Life Sciences › Pharmacology, Toxicology and Pharmaceutics › Pharmaceutical Science › Fluorine in Organic Chemistry
- Physical Sciences › Chemistry › Analytical Chemistry › Analytical chemistry methods development
- Keywords
- perfluorinated compounds, PFAS, drinking water contamination, tap water, bottled water, treated wastewater, river water, perfluorooctanoic acid, perfluorobutanoic acid, PFOS, short-chain PFAS, human exposure, health risks, Germany, Spain
- MeSH terms
- Caprylates, Chromatography, Liquid, Environmental Exposure, Environmental Monitoring, Fluorocarbons, Germany, Humans, Spain, Waste Disposal, Fluid, Water Pollutants, Chemical, Tandem Mass Spectrometry, Limit of Detection, Drinking Water
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review