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Trust in close relationships.
Abstract
A theoretical model describing interpersonal trust in close relationships is presented. Three dimensions of trust are identified, based on the type of attributions drawn about a partner's motives. These dimensions are also characterized by a developmental progression in the relationship. The validity of this theoretical perspective was examined through evidence obtained from a survey of a heterogeneous sample of established couples. An analysis of the Trust Scale in this sample was consistent with the notion that the predictability, dependability, and faith components represent distinct and coherent dimensions. A scale to measure interpersonal motives was also developed. The perception of intrinsic motives in a partner emerged as a dimension, as did instrumental and extrinsic motives. As expected, love and happiness were closely tied to feelings of faith and the attribution of intrinsic motivation to both self and partner. Women appeared to have more integrated, complex views of their relationships than men: All three forms of trust were strongly related and attributions of instrumental motives in their partners seemed to be self-affirming. Finally, there was a tendency for people to view their own motives as less self-centered and more exclusively intrinsic in flavor than their partner's motives.
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“In the case of fulfillment (3a), the trustor realizes a benefit. This can be financial, but her desired outcome might also be entertainment, sociability, time saved, reduced cognitive effort, or seamless collaboration (Corritore et al., 2003; McKnight et al., 2000; Rempel, Holmes, & Zanna, 1985).”
From The mechanics of trust: A framework for research and design (2005) · cites this paper as Rempel, Holmes, & Zanna, 1985
In the citing paper
“(1) trust, once broken, is difficult to rebuild [45]”
From Effects of Mock Facebook Workday Comments on Public Perception of Professional Credibility: A Field Study in Canada (2019) · cites this paper as [45]
Citations
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“Trust forms a fundamental concept in interpersonal relationships [40]–[42], organisational management [43], [44], and human-automation interaction [45]–[50].”
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“81 (Rempel et al., 1985).”
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“Rempel, Holmes, and Zanna's ( 1985 ) measure assessed faith (7 items), dependability (5 items), and predictability (5 items) of current partners (those not in a relationship reported on their most recent partner).”
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“…as long as an individual believes in the intrinsic virtue of trust relationships and invests emotionally in them by expressing genuine concern and care for others (Pennings & Woiceshyn, 1987; Rempel et al., 1985), the emotional ties linking individuals can ultimately provide the basis for trust.”
BackgroundEberl, P. (2004) · Schmalenbach Business Review · doi:10.1007/bf03396695 · Cited by 52
Wong, E., Then, D. S., & Skitmore, M. (2000) · Construction Management and Economics · doi:10.1080/014461900433087 · Cited by 52
“…(1968) Honesty Lorr (1975) Rotter (1971) Schlenker et al. (1973) Alexander and Ruderman (1987) Fairness Folger and Konovsky (1989) Organ (1988) Rempel et al. (1985) Predictability/Responsibility Faith Butler (1991) Competence Fairness/openness/promise Availability/loyalty/receptivity ful…”
BackgroundGupta, N., Bisantz, A. M., & Singh, T. (2002) · Behaviour and Information Technology · doi:10.1080/0144929021000013473 · Cited by 52
“…perspectives agree that trust is a multi-dimensional , dynamic concept capturing many diVerent notions such as predictability, dependability, faith (Rempel et al. 1985), competence, responsibility, reliability (Muir and Moray 1996), robustness, familiarity, understandability , explication of…”
BackgroundTrust and Artificial IntelligencePreprint
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“For instance, Rempel, Holmes, and Zanna [18] , focusing on trust between romantic partners, identify predictability, dependability, and faith as components of trust.”
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“Prior research suggests that trust is associated with numerous relational benefits in FtF settings (Rempel et al., 1985; Wieselquist et al., 1999), but little research considers how trust relates to outcomes”
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Twing‐Kwong, S., Albaum, L. G., & Fullgrabe, L. (2013) · International Journal of Retail & Distribution Management · doi:10.1108/09590551311306264 · Cited by 52
“, 1993) and reliability (Rempel et al., 1985), and “allows one to IJRDM 41,3”
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“Trust implies a set of personal beliefs, affects and positive expectations about others (Lewis and Weigert, 1985; Rempel et al., 1985; Das and Teng, 2001; Inkpen and Currall, 2004).”
BackgroundTrust as Extended Control: Human-Machine Interactions as Active Inference
Schoeller, F., Miller, M. M., Salomon, R., & Friston, K. J. (2021) · Frontiers in Systems Neuroscience · doi:10.3389/fnsys.2021.669810 · Cited by 54
“In the context of interpersonal relationships, Rempel et al. (1985) described trust as an evolving phenomenon, where growth is a function of the relationships progress.”
BackgroundTrust, Satisfaction and Loyalty in Customer Relationship Management
Wetsch, L. R. (2006) · Journal of Relationship Marketing · doi:10.1300/j366v04n03_03 · Cited by 50
“Holmes and Rempel (1989) have stated that trust is strengthened by acknowledging an individual’s particular needs and affirming their sense of worth.”
BackgroundThe evolution of trust in information technology alliances
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“Relationship Trust Three components of a trusting relationship were assessed using a scale developed by Rempel et al. (1985) .”
MethodThe role of trust and relationships in human-robot social interaction
Wagner, A. R. (2009) · Cited by 50
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AN EMPIRICAL INVESTIGATION OF VIRTUAL COMMUNITIES AND TRUST
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“Rempel et al. (1985) suggest that “ as relationships progress there is an inevitable shift in focus away from assessments involving speci fi c behaviors, to an evaluation of the qualities and characteristics attributed to the partner ” (p. 96).”
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“Separate tests could be conducted using each of the various joint-behavioral outcomes as the dependent variables.”
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Tennent, H., Moore, D., Jung, M. F., & Ju, W. (2017) · IEEE International Symposium on Robot and Human Interactive Communication · doi:10.1109/roman.2017.8172414 · Cited by 50
“’s [43] models give us a definition of trust based on the subjective perception of a machines competence that we will use in this paper.”
BackgroundTRUST FORMATION IN NEW ORGANIZATIONAL RELATIONSHIPS
McKnight, D. H., Cummings, L. L., Chervany, N. L., Humphrey, H. H., Curley, S. P., Davis, F. D., & Smith, G. F. (1996) · Cited by 47
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“Instead, they may process information in risk-averse ways, too ready to believe signs of rejection and too hesitant to trust signs of acceptance (e.g., Holmes & Rempel, 1989 ).”
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“This belief is supported by a feeling of con fi dence in the other party [104].”
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“However, for trust, the 17-item (four reversed) Rempel et al. (1985) scale was used.”
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“Although these two dimensions are rooted in human experiences, the third dimension ‘faith’ represents humans' beliefs and desires [87].”
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“User Characteristics Source Socio-demographics and experience Demographics [36] Age Gender [42] Subject matter expertise [42, 24, 36] Competency [36] Faith [85, 70, 71] Preexisting knowledge: expectations [42] Prior experience [8, 36, 42, 58, 71] History of interactions with the system [8, 36, 42, 58, 71] Training [8,…”
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“Hence, to fully understand possible fluctuations in the degree to which partners see themselves as a collective unit, one should examine relationship motives that may be especially important at a more micro-level (for similar reasoning, see Holmes & Rempel, 1989 ; Karremans & Van Lange, 2004 ).”
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“One important line f research showed that intranasal administration of OT increases rustful behavior, which is critical to the functioning of social sysems, such as romantic relationships (Rempel et al., 1985) and rganizations (Kramer, 1999).”
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“Muir (1994): the dynamic of trust in machines Muir’s model is based on Barber’s (1983) three-point trust theory and Rempel, Holmes, and Zanna (1985) model of interpersonal trust development.”
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“Early trust researchers assumed that positive affect was an integral part of trust relationships (Johnson-George & Swap, 1982 ; Lewicki & Bunker, 1996; Rempel, Holmes, & Zanna, 1985 ; Sheppard & Sherman, 1998 ).”
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Sedikides, C., Campbell, W. K., Reeder, G. D., & Elliot, A. J. (2002) · European Review of Social Psychology · doi:10.1080/14792772143000076 · Cited by 47
Developing Trust with Intelligent Agents: An Exploratory Study
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The enhancement of intimacy and the reduction of loneliness among child molesters
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“The capacity for trust is essential to developing intimacy ( Holmes and Rempel, 1989 ), and essential to the confidence necessary to communicate honestly.”
BackgroundUnderstanding the Evolvement of Trust Over Time within Human-AI Teams
Duan, W., Zhou, S., Scalia, M. J., Yin, X., Weng, N., Zhang, R., Freeman, G., McNeese, N. J., Gorman, J. C., & Tolston, M. T. (2024) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3687060 · Cited by 62
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Self-citationThe role of trust in buyer–seller conflict management
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Please advise: using the Internet for health and financial advice
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Self‐Monitoring and Close Relationships
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Highlighting the Contextual Nature of Interpersonal Relationships
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Machiavellianism, relationship satisfaction, and romantic relationship quality
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Measuring buyers’ perceptions of conflict in business‐to‐business sales interactions
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The Same Old Song?—Stability and Change in Relationship Schemas from Adolescence to Young Adulthood
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“Relationship schemas have most often been studied by attempts at direct assessment, asking people to report on what they expect in their dealing with others (e.g., Hazan and Shaver, 1987; Rempel et al., 1985).”
BackgroundKrems, J. A., Hahnel-Peeters, R. K., Merrie, L. A., Williams, K. E. G., & Sznycer, D. (2023) · Evolution and Human Behavior · doi:10.1016/j.evolhumbehav.2023.02.008 · Cited by 52
“…2009; Barclay, 2016; Cottrell et al., 2007; Erikson, 1950, 1964; Gurven & Winking, 2008; Hall, 2011; Hatfield, Traupmann, & Sprecher, 1984; Holmes & Rempel, 1989; Panchanathan & Boyd, 2004; Rempel, Holmes, & Zanna, 1985; Schwartz & Bardi, 2001; Shaw, DeScioli, & Olson, 2012; Yamagishi &…”
Perceptions of Risk in Intimacy in Dating Couples: Conversation and Relationship Quality
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Temporal dynamics of trust in ongoing inter-organizational relationships
Ekici, A. (2013) · Industrial Marketing Management · doi:10.1016/j.indmarman.2013.03.008 · Cited by 45
Innovative Entrepreneurial Teams: The Give and Take of Trust and Conflict
Khan, M. S., Breitenecker, R. J., Gustafsson, V., & Schwarz, E. J. (2015) · Creativity and Innovation Management · doi:10.1111/caim.12152 · Cited by 48
The forecast model of relationship commitment.
Lemay, E. P. (2016) · Journal of Personality and Social Psychology · doi:10.1037/pspi0000052 · Cited by 50
Arya, V., Sethi, D., & Verma, H. (2018) · Corporate Communications An International Journal · doi:10.1108/ccij-03-2018-0036 · Cited by 45
Factors and Development of Cognitive and Affective Trust on Social Robots
Gompei, T., & Umemuro, H. (2018) · Lecture notes in computer science · doi:10.1007/978-3-030-05204-1_5 · Cited by 45
Lee, H. J., Lee, D. K., & Song, W. (2019) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph16081445 · Cited by 46
“Social trust toward social partners is positively related to subjective happiness [71].”
BackgroundA Descriptive Content Analysis of Trust-Building Measures in B2B Electronic Marketplaces
Son, J.-Y., Tu, L., & Benbasat, I. (2006) · Communications of the Association for Information Systems · doi:10.17705/1cais.01806 · Cited by 44
“…attention has been devoted to delineate the nature of trust and its antecedents and outcomes, in various disciplines, including social psychology [Rempel et al., 1985; Rotter, 1971], sociology [Shapiro, 1987], communication [Berlo et al., 1969- 1970], transaction cost economics [Williamson,…”
BackgroundTrust as the Key to Relational Commitment
Gutiérrez, S. S. M., Cillán, J. G., & Izquierdo, C. C. (2004) · Journal of Relationship Marketing · doi:10.1300/j366v03n01_04 · Cited by 45
“…two variables is not only desirable, but, as other authors have stated, it is essential in order to understand the relationships between these and other variables (in the case of trust, see Ganesan, 1994; Geyskens et al., 1998; Larzelere and Huston, 1980; Mayer et al., 1995; Rempel et al., 1985.”
BackgroundReflections on the Self-Fulfilling Effects of Positive Illusions
Murray, S., Holmes, J. G., & Griffin, D. W. (2003) · Psychological Inquiry · doi:10.1080/1047840x.2003.9682895 · Cited by 52
“Holmes’ prior work on trust also had suggested that trusting spouses organize their beliefs and expectations about their relationships in ways that link negative thoughts and memories to more positive ones (Holmes & Rempel, 1989).”
BackgroundSelf-citationThe consumer's relational commitment: main dimensions and antecedents
Gutiérrez, S. S. M., Cillán, J. G., & Izquierdo, C. C. (2004) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2003.12.001 · Cited by 52
Jones, R. (2004) · Research in Nursing & Health · doi:10.1002/nur.20016 · Cited by 45
“Dyadic trust enhances intimacy and openness (Remple et al., 1985) by reducing feelings of uncertainty that may arise with growing intimacy ( Holmes & Rempel, 1989 ).”
BackgroundTRUST IN TECHNOLOGY: DEVELOPMENT OF A SET OF CONSTRUCTS AND MEASURES
McKnight, H., Carter, M., & Clay, P. F. (2009) · Journal of the Association for Information Systems · Cited by 44
Praying together and staying together: Couple prayer and trust.
Lambert, N. M., Fincham, F. D., LaVallee, D. C., & Brantley, C. W. (2011) · Psychology of Religion and Spirituality · doi:10.1037/a0023060 · Cited by 43
“Interpersonal trust was assessed using measures based on a scale developed by Rempel et al. (1985). An example item includes “He or she keeps me informed of things I should know about,” and “He or she is a good source of knowledge,” with scores ranging from “strongly disagree” to “strongly agree.”
MethodInfluentialImpulsivity, communication, and marital satisfaction in newlywed couples
Tan, K., Jarnecke, A. M., & South, S. (2017) · Personal Relationships · doi:10.1111/pere.12190 · Cited by 40
Examining stealing thunder as a new service recovery strategy: impact on customer loyalty
Guchait, P., Han, R., Wang, X., Abbott, J., & Liu, Y. (2019) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-02-2018-0127 · Cited by 44
A study on trust restoration efforts in the UK retail banking industry
Ahmed, S., Bangassa, K., & Akbar, S. (2019) · The British Accounting Review · doi:10.1016/j.bar.2019.100871 · Cited by 44
Why Are Financial Incentive Effects Unreliable? An Extension of Self-Determination Theory
Stone, D. N., Bryant, S. M., & Wier, B. (2010) · Behavioral Research in Accounting · doi:10.2308/bria.2010.22.2.105 · Cited by 49
Confiance interpersonnelle et communications de travail
Karsenty, L. (2011) · Le travail humain · doi:10.3917/th.742.0131 · Cited by 45
Metadata
- Authors
- Rempel, J. K., Holmes, J. G., & Zanna, M. P.
- Affiliations
- University of Waterloo (CA)
- Venue
- Journal of Personality and Social Psychology
- Published
- 1985-07
- Volume
- 49
- Issue
- 1
- Pages
- 95-112
- ISSN
- 0022-3514 (ISSN-L)
- 1939-1315
- OpenAlex
- W2034235631
- Cited by
- 3,146
- References
- 24
- Citations by year
- 2026: 77 · 2025: 110 · 2024: 108 · 2023: 127 · 2022: 121 · 2021: 153 · 2020: 135 · 2019: 132 · 2018: 141 · 2017: 125 · 2016: 137 · 2015: 135 · 2014: 120 · 2013: 124 · 2012: 133
- FWCI
- 7.68
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Personality and Social Psychology (publishedVersion)
- Topics
- Social Sciences › Psychology › Social Psychology › Attachment and Relationship Dynamics
- Social Sciences › Psychology › Clinical Psychology › Personality Traits and Psychology
- Social Sciences › Psychology › Social Psychology › Forgiveness and Related Behaviors
- Keywords
- interpersonal trust, close relationships, couples, intrinsic motivation, instrumental motivation, extrinsic motivation, self-affirmation, faith, predictability, dependability, gender differences, relationship building, trust scale
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