The DOI matches its Crossref record; 24 of the 24 references it cites were found in a registry or an index.
Trust in close relationships.
Abstract
A theoretical model describing interpersonal trust in close relationships is presented. Three dimensions of trust are identified, based on the type of attributions drawn about a partner's motives. These dimensions are also characterized by a developmental progression in the relationship. The validity of this theoretical perspective was examined through evidence obtained from a survey of a heterogeneous sample of established couples. An analysis of the Trust Scale in this sample was consistent with the notion that the predictability, dependability, and faith components represent distinct and coherent dimensions. A scale to measure interpersonal motives was also developed. The perception of intrinsic motives in a partner emerged as a dimension, as did instrumental and extrinsic motives. As expected, love and happiness were closely tied to feelings of faith and the attribution of intrinsic motivation to both self and partner. Women appeared to have more integrated, complex views of their relationships than men: All three forms of trust were strongly related and attributions of instrumental motives in their partners seemed to be self-affirming. Finally, there was a tendency for people to view their own motives as less self-centered and more exclusively intrinsic in flavor than their partner's motives.
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“In the case of fulfillment (3a), the trustor realizes a benefit. This can be financial, but her desired outcome might also be entertainment, sociability, time saved, reduced cognitive effort, or seamless collaboration (Corritore et al., 2003; McKnight et al., 2000; Rempel, Holmes, & Zanna, 1985).”
From The mechanics of trust: A framework for research and design (2005) · cites this paper as Rempel, Holmes, & Zanna, 1985
In the citing paper
“(1) trust, once broken, is difficult to rebuild [45]”
From Effects of Mock Facebook Workday Comments on Public Perception of Professional Credibility: A Field Study in Canada (2019) · cites this paper as [45]
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“[50] faith, or the belief that others will act in caring ways, is the most important aspect of interpersonal trust.”
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Feeney, B. C., & Collins, N. L. (2001) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.80.6.972 · Cited by 569
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Self-citationMurray, S., Holmes, J. G., & Griffin, D. W. (1996) · Journal of Personality and Social Psychology · doi:10.1037//0022-3514.71.6.1155 · Cited by 757
“For instance, believing a partner mirrors one's image of the ideal partner may allow one to feel safe and secure in one's commitment (e.g., Murstein, 1967, 1971 ). Also, seeing oneself in one's partner may foster a sense of predictability and assumed similarity critical for feeling secure ( Holmes & Rempel, 1989 ).”
BackgroundSelf-citationAffective Trust in Chinese Leaders
Chen, X.-P., Eberly, M. B., Chiang, T.-J., Farh, J., & Cheng, B. (2011) · Journal of Management · doi:10.1177/0149206311410604 · Cited by 570
Mikulincer, M. (1998) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.74.5.1209 · Cited by 554
“Two of the sentences were trust-relevant sentences and were adapted from Rempel et al.'s (1985) Trust Scale ("I count on my partner to be concerned with things that are important to me'' and " I rely on my partner to keep the promises that my partner makes to me" ) .”
MethodDimensions and Levels of Trust: Implications for Commitment to a Relationship
Ganesan, S., & Hess, R. (1997) · Marketing Letters · doi:10.1023/a:1007955514781 · Cited by 572
Psychological Foundations of Trust
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“Beginning in the early 1980s, conceptualizations and measures of trust started to focus on specific partners and relationships (Holmes & Rempel, 1989; Rempel et al., 1985).”
BackgroundInfluentialExplanations From Intelligent Systems: Theoretical Foundations and Implications for Practice1
Gregor, S., & Benbasat, I. (1999) · MIS Quarterly · doi:10.2307/249487 · Cited by 535
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“Propensity to trust is related to adjustment, the development of and satisfaction in intimate relationships (Jones et al., 1997; Rempel et al., 1985).”
BackgroundHuman–Agent Teaming for Multirobot Control: A Review of Human Factors Issues
Chen, J. Y. C., & Barnes, M. J. (2014) · IEEE Transactions on Human-Machine Systems · doi:10.1109/thms.2013.2293535 · Cited by 554
“have been numerous definitions of trust in the literature of organizational psychology, interpersonal relationships, and human– machine interactions, among other fields [80], [83]–[85].”
BackgroundTrust in the Medical Profession: Conceptual and Measurement Issues
Hall, M. A., Camacho, F., Dugan, E., & Balkrishnan, R. (2002) · Health Services Research · doi:10.1111/1475-6773.01070 · Cited by 522
“…1996; Mechanic 1998; Rogers 1994; Johns 1996) and the extensive theoretical and empirical literature on trust in nonmedical settings (Baier 1986; Barber 1983; Kramer and Tyler 1996; Holmes and Rempel 1989; Hardin 1991; Luhmann 1973; Govier 1997; Seligman 1997; Braithwaite and Levi 1998).”
BackgroundThe mechanics of trust: A framework for research and design
Riegelsberger, J., Sasse, M. A., & McCarthy, J. D. (2005) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2005.01.001 · Cited by 508
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Extending the Technology Acceptance Model to assess automation
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“Trust is a social emotion that influences the interaction between people, consisting of three dimensions of predictability, dependability, and faith that evolve over time (Rempel et al. 1985).”
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Madhavan, P., & Wiegmann, D. A. (2007) · Theoretical Issues in Ergonomics Science · doi:10.1080/14639220500337708 · Cited by 577
“Rempel et al. (1985) identified three coherent dimensions of trust that influence people’s acceptance of information provided by an external source: predictability, dependability and faith.”
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“For example, Rempel et al. (1985) propose that trust consists of three dimensions — predictability, dependability, and faith.”
BackgroundThe impact of ideology on effectiveness in open source software development teams
Stewart, K., & Gosain, S. (2006) · doi:10.5555/2017307.2017313 · Cited by 470
Chua, R. Y. J., Morris, M. W., & Ingram, P. L. (2008) · Journal of International Business Studies · doi:10.1057/palgrave.jibs.8400422 · Cited by 471
“Trust can emerge either from an affective experience with the other person (Drolet & Morris, 2000; Lewis & Weigert, 1985; Rempel, Holmes, & Zanna, 1985 ) or from evidence of the other party’s competence and reliability (Butler, 1991; Cook & Wall, 1980; Zucker, 1986).”
Perceived social impacts of tourism and quality-of-life: a new conceptual model
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“Interpersonal trust has also been operationalized and measured in the 1980s (Holmes & Rempel, 1989; Rempel et al., 1985).”
BackgroundExploring Customer Loyalty Following Service Recovery: The Mediating Effects of Trust and Emotions
DeWitt, T., Nguyen, D. T., & Marshall, R. (2008) · Journal of Service Research · doi:10.1177/1094670507310767 · Cited by 453
A Comparison of Online Trust Building Factors between Potential Customers and Repeat Customers
National University of Singapore, S., Kim, H.-W., Xu, Y., National University of Singapore, S., Koh, J., & Electronics, S. (2004) · Journal of the Association for Information Systems · doi:10.17705/1jais.00056 · Cited by 452
“Social psychologists define trust as cognition about the trustee (Rempel et al., 1985).”
BackgroundMerritt, S. M., & Ilgen, D. R. (2008) · Human Factors: The Journal of the Human Factors and Ergonomics Society · doi:10.1518/001872008x288574 · Cited by 527
“These items were adapted from the trust scale by Rempel et al. (1985) or written by the researchers.”
MethodAttachment and trust in artificial intelligence
Gillath, O., Ai, T., Branicky, M. S., Keshmiri, S., Davison, R. B., & Spaulding, R. (2021) · Computers in Human Behavior · doi:10.1016/j.chb.2020.106607 · Cited by 448
Paranoia and self-consciousness.
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Chua, R. Y. J., Ingram, P. L., & Morris, M. W. (2008) · Academy of Management Journal · doi:10.5465/amj.2008.32625956 · Cited by 450
“This expectation of caring altruistic behavior fosters affect-based trust (McAllister, 1995; Rempel et al., 1985).”
Interpersonal Processes In Close Relationships
Clark, M. S., & Reis, H. T. (1988) · Annual Review of Psychology · doi:10.1146/annurev.ps.39.020188.003141 · Cited by 445
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“We developed a measure of the supplier representative’s trust in the purchasing manager based on a measurement instrument of trust in close, interpersonal relations, created and validated by Rempel et al. (1985).10 We adapted the original scale to make it more suitable for buyer-supplier relationships by modifying ite…”
BackgroundMethodInfluentialRisk factors for male-to-female partner physical abuse
Schumacher, J. A., Feldbau-Kohn, S., Smith Slep, A. M., & Heyman, R. E. (2001) · Aggression and Violent Behavior · doi:10.1016/s1359-1789(00)00027-6 · Cited by 411
Five Faces of Trust: An Empirical Confirmation in Urban Elementary Schools
Hoy, W. K., & Tschannen-Moran, M. (1999) · Journal of School Leadership · doi:10.1177/105268469900900301 · Cited by 641
Customer profitability analysis: Measurement, concentration, and research directions
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Relationships at Work: Toward a Multidimensional Conceptualization of Dyadic Work Relationships
Ferris, G. R., Liden, R. C., Munyon, T. P., Summers, J. K., Basik, K. J., & Buckley, M. R. (2009) · Journal of Management · doi:10.1177/0149206309344741 · Cited by 411
When Talk Is Not Cheap: Substantive Penance and Expressions of Intent in Rebuilding Cooperation
Bottom, W. P., Gibson, K., Daniels, S. E., & Murnighan, J. K. (2002) · Organization Science · doi:10.1287/orsc.13.5.497.7816 · Cited by 410
“The current data call into question the claim that, once broken, trust cannot be repaired (Rempel et al. 1985).”
BackgroundThe Impact of a Product-Harm Crisis on Marketing Effectiveness
van Heerde, H. J., Helsen, K., & Dekimpe, M. G. (2007) · Marketing Science · doi:10.1287/mksc.1060.0227 · Cited by 417
Cottrell, C. A., Neuberg, S. L., & Li, N. P. (2007) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.92.2.208 · Cited by 426
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Trust and Adaptation in Relational Contracting
Jeffries, F. L., & Reed, R. (2000) · The Academy of Management Review · doi:10.5465/amr.2000.3707747 · Cited by 416
“There is an intrinsic value to the relationship itself and a belief that the other party feels the same way (Pennings & Woiceshyn, 1987; Rempel et al., 1985).”
BackgroundSong, H. J., Wang, J., & Han, H. (2018) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2018.12.011 · Cited by 457
“permanent positive emotions to a brand or repetitive purchase (Roberts, 2004). Since brand love and brand respect are two major pillars of lovemarks, Carroll and Ahuvia (2006) and Roberts (2004) defined brand love as a level to which consumers have solid emotional attachment or affection to a certain brand.”
BackgroundInfluentialA Leap of Faith? Positive Illusions in Romantic Relationships
Murray, S., & Holmes, J. G. (1997) · Personality and Social Psychology Bulletin · doi:10.1177/0146167297236003 · Cited by 398
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The impact of language barriers on trust formation in multinational teams
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When rejection stings: How self-esteem constrains relationship-enhancement processes.
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“New ideas that one shares could be stolen if they are good or ridiculed if they are bad (Diehl and Stroebe, 1987, Diehl and Stroebe, 1991).”
Nyhan, R. C. (2000) · The American Review of Public Administration · doi:10.1177/02750740022064560 · Cited by 417
“Rempel, Holmes, and Zanna (1985) found that trust develops from interpersonal relationships between supervisors and subordinates based on the mutual degree of reliability, confidence, and security.”
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Li, T., & Chan, D. K. ‐. (2012) · European Journal of Social Psychology · doi:10.1002/ejsp.1842 · Cited by 453
Factors Affecting Bloggers' Knowledge Sharing: An Investigation Across Gender
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“In addition, trust has been discussed as a motivator for maintaining close interpersonal relationships [90].”
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Friendship and Advice Networks in the Context of Changing Professional Values
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BackgroundWhen forgiving enhances psychological well-being: The role of interpersonal commitment.
Karremans, J. C., Lange, P. A. M. V., Ouwerkerk, J. W., & Kluwer, E. S. (2003) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.84.5.1011 · Cited by 382
“…exhibit strong levels of consistency over time, providing support for its conceptualization as a relatively stable relationship feature or macromotive rooted in a history of many interaction experiences (Holmes & Rempel, 1989; Rusbult, 1983; Rusbult & Van Lange, 1996; cf. Wieselquist et al., 1999).”
BackgroundThe reciprocal nature of trust: a longitudinal study of interacting teams
Serva, M. A., Fuller, M. A., & Mayer, R. C. (2005) · Journal of Organizational Behavior · doi:10.1002/job.331 · Cited by 368
Measuring trust in organisational research: Review and recommendations
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“Consider, for example, the following survey items from Rempel, Holmes and Zanna ( 1985 ), included in Wrightsman's ( 1991 ) review:”
BackgroundProsocial lies: When deception breeds trust
Levine, E. E., & Schweitzer, M. E. (2014) · Organizational Behavior and Human Decision Processes · doi:10.1016/j.obhdp.2014.10.007 · Cited by 384
Being Committed: Affective, Cognitive, and Conative Components of Relationship Commitment
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Proposition d'une échelle de mesure multidimensionnelle de la confiance dans la marque
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Establishing online trust through a community responsibility system
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To know you is to trust you: parents' trust is rooted in child disclosure of information
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Applicability of a brand trust scale across product categories
Delgado‐Ballester, E. (2004) · European Journal of Marketing · doi:10.1108/03090560410529222 · Cited by 397
“This idea is based on an article by Rempel et al. (1985), in the Journal of Personality and Social Psychology.”
BackgroundMethodInfluentialSystematic Review: Trust-Building Factors and Implications for Conversational Agent Design
Rheu, M., Shin, J. Y., Peng, W., & Huh-Yoo, J. (2021) · International Journal of Human–Computer Interaction · doi:10.1080/10447318.2020.1807710 · Cited by 360
Working models of attachment: implications for explanation, emotion, and behavior
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Komiak, S., & Benbasat, I. (2003) · Information Technology and Management · doi:10.1023/b:item.0000008081.55563.d4 · Cited by 361
“Our emotional trust is similar to but not exactly the same as “faith” [ 80 ].”
BackgroundResultInfluentialToward a motivational model of couple happiness.
Blais, M. R., Sabourin, S., Boucher, C., & Vallerand, R. J. (1990) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.59.5.1021 · Cited by 373
“The construct of motivation, relating to the direction and energy of behavior, should represent an important antecedent of the choice of a particular partner, of the quality of day-to-day relational behaviors, and of the development or the rupture of the relationship (g Pittman & Heller, 1987; Rempel, Holmes, & Zanna,…”
BackgroundInfluentialFoundations of Organizational Trust: What Matters to Different Stakeholders?
Pirson, M. A., & Malhotra, D. K. (2010) · Organization Science · doi:10.1287/orsc.1100.0581 · Cited by 384
“Fo r pe rs on al u se o nl y, a ll ri gh ts r es er ve d. extend beyond those of stakeholders in shallow relationships (Rempel et al. 1985, Rempel and Ross 2001).”
An experimental study of public trust in AI chatbots in the public sector
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Cho, J.-H., Chan, K., & Adalı, S. (2015) · ACM Computing Surveys · doi:10.1145/2815595 · Cited by 365
“Muir [1994] elaborates the concept of trust based on expectation [Barber 1983] and experience [Rempel et al. 1985].”
BackgroundThe Relative Advantage of Electronic Channels: A Multidimensional View1
Choudhury, V., & Karahanna, E. (2008) · MIS Quarterly · doi:10.2307/25148833 · Cited by 344
“This makes the user willing to depend on a vendor (Rempel et al. 1985), for instance, by making purchases from the vendor.”
BackgroundReinvigorating the Concept of Situation in Social Psychology
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Friendship versus Business in Marketing Relationships
Grayson, K. (2007) · Journal of Marketing · doi:10.1509/jmkg.71.4.121 · Cited by 378
The Relationship of Communication, Ethical Work Climate, and Trust to Commitment and Innovation
Ruppel, C. P., & Harrington, S. J. (2000) · Journal of Business Ethics · doi:10.1023/a:1006290432594 · Cited by 335
Measurement of trust in automation: A narrative review and reference guide
Kohn, S. C., de Visser, E. J., Wiese, E., Lee, Y.-C., & Shaw, T. H. (2021) · Frontiers in Psychology · doi:10.3389/fpsyg.2021.604977 · Cited by 315
“Scales of interpersonal trust were developed and began to be widely used in the 1970s and 1980s (Rotter, 1971; Rempel et al., 1985).”
MethodKindred spirits? The benefits of egocentrism in close relationships.
Murray, S. L., Holmes, J. G., Bellavia, G. M., Griffin, D. W., & Dolderman, D. C. (2002) · Journal of Personality and Social Psychology · doi:10.1037//0022-3514.82.4.563 · Cited by 314
Self-citationTheoretical Considerations and Development of a Questionnaire to Measure Trust in Automation
Körber, M. (2019) · Advances in Intelligent Systems and Computing · doi:10.1007/978-3-319-96074-6_2 · Cited by 317
Seeing is believing: Trustworthiness as a dynamic belief
Chang, L. J., Doll, B. B., Wout‐Frank, M. V. ‘., Frank, M. J., & Sanfey, A. G. (2010) · Cognitive Psychology · doi:10.1016/j.cogpsych.2010.03.001 · Cited by 326
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Examining the effects of trust in leaders: A bases-and-foci approach
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Ideals, perceptions, and evaluations in early relationship development.
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“Perhaps that is why close others are trusted (Holmes & Rempel, 1989).”
BackgroundGiving up and giving in: The costs and benefits of daily sacrifice in intimate relationships.
Impett, E. A., Gable, S. L., & Peplau, L. A. (2005) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.89.3.327 · Cited by 296
“…interdependence theorists have proposed that solutions to correspondence dilemmas are diagnostic of an individual's goals, values, and motives (Holmes & Rempel, 1989; Kelley, 1979; Kelley & Thibaut, 1978), very little research has examined people's motives for sacrifice, and none has…”
BackgroundMcKnight, Kacmar, & Choudhury (2004) · e-Service Journal · doi:10.2979/esj.2004.3.2.35 · Cited by 230
“Trust takes place in an environment of risk (Luhmann, 1979; Rempel et al., 1985).”
BackgroundThe Role of Trust in Human-Robot Interaction
Lewis, M., Sycara, K. P., & Walker, P. M. (2018) · Studies in systems, decision and control · doi:10.1007/978-3-319-64816-3_8 · Cited by 307
“Whereas [35] argue that interpersonal trust progresses from predictability to dependability to faith, [17] suggest that for trust in automation, faith is a better predictor of trust early rather than late in the relationship.”
BackgroundInterpersonal Trust and Attitudes toward Human Nature
Wrightsman, L. S. (1991) · Elsevier eBooks · doi:10.1016/b978-0-12-590241-0.50012-5 · Cited by 294
Violent versus nonviolent husbands: Differences in attachment patterns, dependency, and jealousy.
Holtzworth‐Munroe, A., Stuart, G. L., & Hutchinson, G. (1997) · Journal of Family Psychology · doi:10.1037/0893-3200.11.3.314 · Cited by 306
Once hurt, twice hurtful: How perceived regard regulates daily marital interactions.
Murray, S., Bellavia, G. M., Rose, P., & Griffin, D. W. (2003) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.84.1.126 · Cited by 286
The impact of child sexual abuse on adult interpersonal functioning
Davis, J. L., & Petretic-Jackson, P. A. (2000) · Aggression and Violent Behavior · doi:10.1016/s1359-1789(99)00010-5 · Cited by 285
“Intimacy implies increased closeness and increased dependency, and with increased dependency comes increased risk (Holmes & Rempel, 1989).”
BackgroundFeeney, B. C., & Collins, N. L. (2003) · Personality and Social Psychology Bulletin · doi:10.1177/0146167203252807 · Cited by 285
Impact of Corporate Social Responsibility on Consumer Trust
Swaen, V., & Chumpitaz, R. (2008) · Recherche et Applications en Marketing (English Edition) · doi:10.1177/205157070802300402 · Cited by 295
Ramaseshan, B., & Stein, A. (2014) · Journal of Brand Management · doi:10.1057/bm.2014.23 · Cited by 291
“This is in line with personality and social psychology theories, which states that trust evolves from past experience and prior interaction (Rempel et al. 1985).”
ResultMikulincer, M., Florian, V., Cowan, P. A., & Cowan, C. P. (2002) · Family Process · doi:10.1111/j.1545-5300.2002.41309.x · Cited by 271
“According to Rempel, Holmes, and Zanna (1985) , trust involves (a) the appraisal of a partner as reliable and predictable, (b) the belief that a partner is concerned with one’s needs and can be counted on in times of need, and (c) feelings of confidence in the strength of the relationship.”
Background
Metadata
- Authors
- Rempel, J. K., Holmes, J. G., & Zanna, M. P.
- Affiliations
- University of Waterloo (CA)
- Venue
- Journal of Personality and Social Psychology
- Published
- 1985-07
- Volume
- 49
- Issue
- 1
- Pages
- 95-112
- ISSN
- 0022-3514 (ISSN-L)
- 1939-1315
- OpenAlex
- W2034235631
- Cited by
- 3,146
- References
- 24
- Citations by year
- 2026: 77 · 2025: 110 · 2024: 108 · 2023: 127 · 2022: 121 · 2021: 153 · 2020: 135 · 2019: 132 · 2018: 141 · 2017: 125 · 2016: 137 · 2015: 135 · 2014: 120 · 2013: 124 · 2012: 133
- FWCI
- 7.68
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Personality and Social Psychology (publishedVersion)
- Topics
- Social Sciences › Psychology › Social Psychology › Attachment and Relationship Dynamics
- Social Sciences › Psychology › Clinical Psychology › Personality Traits and Psychology
- Social Sciences › Psychology › Social Psychology › Forgiveness and Related Behaviors
- Keywords
- interpersonal trust, close relationships, couples, intrinsic motivation, instrumental motivation, extrinsic motivation, self-affirmation, faith, predictability, dependability, gender differences, relationship building, trust scale
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