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Trust in close relationships.
Abstract
A theoretical model describing interpersonal trust in close relationships is presented. Three dimensions of trust are identified, based on the type of attributions drawn about a partner's motives. These dimensions are also characterized by a developmental progression in the relationship. The validity of this theoretical perspective was examined through evidence obtained from a survey of a heterogeneous sample of established couples. An analysis of the Trust Scale in this sample was consistent with the notion that the predictability, dependability, and faith components represent distinct and coherent dimensions. A scale to measure interpersonal motives was also developed. The perception of intrinsic motives in a partner emerged as a dimension, as did instrumental and extrinsic motives. As expected, love and happiness were closely tied to feelings of faith and the attribution of intrinsic motivation to both self and partner. Women appeared to have more integrated, complex views of their relationships than men: All three forms of trust were strongly related and attributions of instrumental motives in their partners seemed to be self-affirming. Finally, there was a tendency for people to view their own motives as less self-centered and more exclusively intrinsic in flavor than their partner's motives.
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“In the case of fulfillment (3a), the trustor realizes a benefit. This can be financial, but her desired outcome might also be entertainment, sociability, time saved, reduced cognitive effort, or seamless collaboration (Corritore et al., 2003; McKnight et al., 2000; Rempel, Holmes, & Zanna, 1985).”
From The mechanics of trust: A framework for research and design (2005) · cites this paper as Rempel, Holmes, & Zanna, 1985
In the citing paper
“(1) trust, once broken, is difficult to rebuild [45]”
From Effects of Mock Facebook Workday Comments on Public Perception of Professional Credibility: A Field Study in Canada (2019) · cites this paper as [45]
Citations
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“It is based on qualities, intentions, and characteristics of the trustee, not specific behavior (Rempel, Holmes, and Zanna 1985).”
BackgroundTrust and Governance: Untangling A Tangled Web
Puranam, P., & Vanneste, B. S. (2009) · Academy of Management Review · doi:10.5465/amr.2009.35713271 · Cited by 267
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“If the co-worker responds benevolently (is trustworthy) then commitment to the relationship and the organisation could be fostered (Holmes and Rempel, 1989).”
BackgroundLee, J. A., Sudarshan, S., Sussman, K. L., Bright, L. F., & Eastin, M. S. (2022) · International Journal of Advertising · doi:10.1080/02650487.2021.1964226 · Cited by 265
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“572), suggest that trust grows gradually as positive interactions accumulate (e.g. Blau, 1964; Holmes, 1991; Kelley, 1979; Luhmann, 1979; Rempel et al., 1985).”
BackgroundRelationship Quality and Virtuousness
Stephens, J. P., Heaphy, E. D., Carmeli, A., Spreitzer, G. M., & Dutton, J. E. (2013) · The Journal of Applied Behavioral Science · doi:10.1177/0021886312471193 · Cited by 290
“Interpersonal trust is the belief, confidence, or expectation that one person will be responsive (Holmes & Rempel, 1989; Rempel, Ross, & Holmes, 2001) and act in an ethically justifiable manner (Hosmer, 1995).”
BackgroundHigh-maintenance interaction: Inefficient social coordination impairs self-regulation.
Finkel, E. J., Campbell, W. K., Brunell, A. B., Dalton, A. N., Scarbeck, S. J., & Chartrand, T. L. (2006) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.91.3.456 · Cited by 278
“This definition is broad enough to include diverse interdependence problems, including well-researched topics like conflicts of interest (e.g., Finkel, Rusbult, Kumashiro, & Hannon, 2002; Rusbult, Verette, Whitney, Slovik, & Lipkus, 1991; Van Lange, 1999) and trust dynamics (e.g., Holmes & Rempel, 1989; Simpson, in pr…”
BackgroundPREDICTORS OF SUCCESS IN EMOTIONALLY FOCUSED MARITAL THERAPY
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BackgroundTrust: An Integrative Review from a Person–Situation Perspective
Thielmann, I., & Hilbig, B. E. (2015) · Review of General Psychology · doi:10.1037/gpr0000046 · Cited by 288
“In consequence, these expectations should be clearer, thus reducing uncertainty and fostering predictability (cf. Holmes & Rempel, 1989) and, in turn, diminishing the impact of risk aversion on trust behavior.”
BackgroundRespect in close relationships: Prototype definition, self‐report assessment, and initial correlates
Frei, J. R., & Shaver, P. R. (2002) · Personal Relationships · doi:10.1111/1475-6811.00008 · Cited by 271
“…made efforts to examine associations between respect and other relationship constructs, some important constructs remain to be studied in relation to respect, especially trust (Holmes & Rempel, 1989), commitment (Drigotas, Rusbult, & Verette, 1999), and partner idealization (Murray & Holmes, 1997).”
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Perceived trustworthiness of online shops
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“For assessing perceived trustworthiness, we both coined new items and adjusted items from previous studies (Larzalere and Huston, 1980; Rempel et al., 1985; Ganesan, 1994; Doney and Cannon, 1997; Jarvenpaa et al., 2000; Kammerer, 2000; Alberternst, 2002).”
Measuring Trust In Advertising
Soh, H., Reid, L. N., & King, K. W. (2009) · Journal of Advertising · doi:10.2753/joa0091-3367380206 · Cited by 262
“Most researchers agree that trust results from trustworthiness (e.g., McAllister 1995; Moorman, Deshpandé, and Zaltman 1993) and the strength and security of a trusting relationship (e.g., Rempel, Holmes, and Zanna 1985).”
BackgroundAdult attachment, the transition to parenthood, and depressive symptoms.
Simpson, J. A., Rholes, W. S., Campbell, L., Tran, S., & Wilson, C. L. (2003) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.84.6.1172 · Cited by 251
Trust transfer in social media brand communities: The role of consumer engagement
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“Behavioral Trust Schema and Hypotheses Development The level of trust in the dyadic relationship between investor and entrepreneur changes over time as different trust-based behaviors are displayed and the interaction evolves (Rempel et al., 1985).”
BackgroundTrust and customer willingness to provide information in database-driven relationship marketing
Schoenbachler, D. D., & Gordon, G. L. (2002) · Journal of Interactive Marketing · doi:10.1002/dir.10033 · Cited by 246
“Prior interactions or past experience may also foster (or detract from) the trust necessary to build database-driven relationships (Rempel et al., 1985).”
BackgroundAttributions of trust and the calculus of reciprocity
Pillutla, M. M., Malhotra, D. K., & Murnighan, J. K. (2003) · Journal of Experimental Social Psychology · doi:10.1016/s0022-1031(03)00015-5 · Cited by 245
“Taken together, these hypotheses contrast with traditional models of trust development (e.g., Rempel et al., 1985), which suggest that small acts of trust will be appreciated and reciprocated and large acts open trustors up for exploitation.”
ResultAli, M. H., Raza, S. A., Khamis, B., Puah, C., & Amin, H. (2021) · foresight · doi:10.1108/fs-09-2020-0095 · Cited by 323
You Want Me to Trust a ROBOT? The Development of a Human–Robot Interaction Trust Scale
Yagoda, R. E., & Gillan, D. (2012) · International Journal of Social Robotics · doi:10.1007/s12369-012-0144-0 · Cited by 252
“[2, 22] Consistency Conformity of actions in a task or operation.”
BackgroundAn exploration and advancement of the concept of trust
Hupcey, J. E., Penrod, J., Morse, J. M., & Mitcham, C. (2001) · Journal of Advanced Nursing · doi:10.1046/j.1365-2648.2001.01970.x · Cited by 241
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Poppo, L., Zhou, K. Z., & Zenger, T. R. (2008) · Journal of Management Studies · doi:10.1111/j.1467-6486.2008.00779.x · Cited by 239
“A primary influence on the quality and depth of a social relationship is exchange tenure ‐ how long the parties have been doing business together (Blau, 1964; Firth et al., 2006: Rempel et al., 1985 ).”
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Cheung, S. O., Ng, T. S. T., Wong, S.-P., & Suen, H. C. H. (2003) · International Journal of Project Management · doi:10.1016/s0263-7863(02)00052-2 · Cited by 238
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“No exclusion variables were employed.”
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On the Compatibility of Autonomy and Relatedness
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Managing knowledge leakage in strategic alliances: The effects of trust and formal contracts
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Interpersonal trust in cross-functional, geographically distributed work: A longitudinal study
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“Along with others, we also assume that trust can only exist within a particular situation or action (see Gambetta, 1988; Bhattacharya, Divenney, & Pittultia, 1998).”
BackgroundTrust in international joint venture relationships
Boersma, M. F., Buckley, P. J., & Ghauri, P. N. (2003) · Journal of Business Research · doi:10.1016/s0148-2963(01)00315-0 · Cited by 229
“He thereby acknowledges that actors do not always act from calculative motives (see also Rempel et al., 1985; Luhmann, 1988).”
Determinants and Consequences of Social Trust*
Welch, M. R., Rivera, R., Conway, B. P., Yonkoski, J., Lupton, P. M., & Giancola, R. (2005) · Sociological Inquiry · doi:10.1111/j.1475-682x.2005.00132.x · Cited by 230
“7) The more an individual trusts his/her “significant other”, the more likely he/she is to have a fulfilled relationship ( Rempel, et al., 1985:95 ).”
BackgroundGovernance and sustainable tourism: What is the role of trust, power and social capital?
Nunkoo, R. (2017) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2017.10.003 · Cited by 275
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Automated driving: Safety blind spots
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How to Evaluate Trust in AI-Assisted Decision Making? A Survey of Empirical Methodologies
Vereschak, O., Bailly, G., & Caramiaux, B. (2021) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3476068 · Cited by 229
“As we have discussed before, trust does not always translate to a behavior, but there is definitely a relation between them [43, 44, 86, 88, 116, 145].”
Van Kleef, G. A., De Dreu, C. K. W., & Manstead, A. S. R. (2006) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.91.1.124 · Cited by 227
“De Dreu et al., 1998; Deutsch, 1960; Kee & Knox, 1970; Loomis, 1959; Pruitt & Kimmel, 1977; Rempel, Holmes, & Zanna, 1985; for an overview of bases of trust in negotiation, see Ross & LaCroix, 1996).”
Why different trust relationships matter for information systems users
Söllner, M., Hoffmann, A., & Leimeister, J. M. (2016) · European Journal of Information Systems · doi:10.1057/ejis.2015.17 · Cited by 223
“Although trust research has shown that initial trust beliefs may change over time (Rempel et al, 1985; McKnight et al, 1998), users first rely on initial trust to determine the extent to which future interactions will take place (McKnight et al, 2002b; Koufaris & Hampton-Sosa, 2004).”
BackgroundDevelopment of Cognitive and Affective Trust in Teams
Webber, S. S. (2008) · Small Group Research · doi:10.1177/1046496408323569 · Cited by 254
“Scanzoni (1979) as well as Rempel, Holmes, and Zanna (1985) argued that trust is not likely to appear at the beginning of a relationship that has no past experience.”
BackgroundTrust at zero acquaintance: More a matter of respect than expectation of reward.
Dunning, D. A., Anderson, J. E., Schlösser, T. M., Ehlebracht, D., & Fetchenhauer, D. (2014) · Journal of Personality and Social Psychology · doi:10.1037/a0036673 · Cited by 237
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“Rempel and Holmes [21] in their”
BackgroundMeasuring the relationship between organizational transparency and employee trust.
Rawlins, B. L. (2008) · ScholarsArchive (Brigham Young University) · Cited by 218
Empathy and online interpersonal trust: A fragile relationship
Feng, J. H., Lazar, J. K., & Preece, J. J. (2004) · Behaviour and Information Technology · doi:10.1080/01449290310001659240 · Cited by 216
Assessing the impact of a retailer's relationship efforts on consumers’ attitudes and behavior
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Córdova, J. V., Gee, C. B., & Warren, L. Z. (2005) · Journal of Social and Clinical Psychology · doi:10.1521/jscp.24.2.218.62270 · Cited by 233
“The development of intimate safety is akin to the development of interpersonal trust (Rempel et al., 1985) in that it involves (a) predictably probable reinforcement of interpersonal vulnerability, (b) development of a relationship with the partner that feels dependable and safe, and (c) an increasing faith in the par…”
BackgroundBrand trust and brand extension acceptance: the relationship
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“Dependability (Rempel et al., 1985).”
The Mismeasure of Love: How Self-Doubt Contaminates Relationship Beliefs
Murray, S. L., Holmes, J. G., Griffin, D. W., Bellavia, G. M., & Rose, P. (2001) · Personality and Social Psychology Bulletin · doi:10.1177/0146167201274004 · Cited by 212
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Interpersonal Traits, Complementarity, and Trust in Virtual Collaboration
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“Mutual trust stokes and sustains interpersonal relationships [13, 18, 69, 90] and helps maintain the social fabric [5, 51].”
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Trust Building via Risk Taking: A Cross-Societal Experiment
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“We argue that a series of risk-taking behaviors is indispensable to building a trust relation (Blau 1964; Holmes and Rempel 1989).”
BackgroundThrough the looking glass darkly? When self-doubts turn into relationship insecurities
Murray, S. L., Holmes, J. G., MacDonald, G., & Ellsworth, P. C. (1998) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.75.6.1459 · Cited by 276
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“The belief that others share interpersonal goals is critical to building and maintaining close relationships (Holmes & Rempel, 1989; Reis, Clark, & Holmes, 2004).”
BackgroundGerpott, F. H., Balliet, D. P., Columbus, S., Molho, C., & de Vries, R. E. (2017) · Journal of Personality and Social Psychology · doi:10.1037/pspp0000166 · Cited by 223
Women's Sexual Satisfaction as a Predictor of Well-Being in Same-Sex Versus Mixed-Sex Relationships
Holmberg, D., Blair, K. L., & Phillips, M. (2010) · The Journal of Sex Research · doi:10.1080/00224490902898710 · Cited by 202
“Trust was assessed using Rempel, Holmes, and Zanna's ( 1985 ) 17-item Trust scale (eg, “When I am with my partner, I feel secure in facing unknown new situations”).”
MethodThe adoption of AI service robots: A comparison between credence and experience service settings
Park, S. S., Tung, C. D., & Lee, H.-J. (2021) · Psychology and Marketing · doi:10.1002/mar.21468 · Cited by 209
Alarm mistrust in automobiles: how collision alarm reliability affects driving
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Calibrating the sociometer: The relational contingencies of self-esteem.
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Tourism Governance and Attainment of the Sustainable Development Goals in Africa
Siakwah, P., Musavengane, R., & Leonard, L. (2019) · Tourism Planning & Development · doi:10.1080/21568316.2019.1600160 · Cited by 199
“However, trust is a complex construct, sometimes defined in terms of the psychological state of an actor toward another with whom the actor has some interdependent to valued resources (Holmes & Rempel, 1989; Nunkoo, 2017).”
BackgroundAustralasian Marketing Journal
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An investment model prediction of dating infidelity.
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Depressive personality styles: Implications for adult attachment
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Brand Misconduct: Consequences on Consumer–Brand Relationships
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“Benevolence means the trustee cares for one and has one’s interests at heart [ 10 ].”
BackgroundMethodInfluentialThe impact of positive mood on trust in interpersonal and intergroup interactions.
Lount, R. B. (2010) · Journal of Personality and Social Psychology · doi:10.1037/a0017344 · Cited by 206
Swann, W. B., Johnson, R. E., & Bosson, J. K. (2009) · Research in Organizational Behavior · doi:10.1016/j.riob.2009.06.005 · Cited by 217
Do We Trust in AI? Role of Anthropomorphism and Intelligence
Troshani, I., Rao Hill, S., Sherman, C., & Arthur, D. (2021) · Journal of Computer Information Systems · doi:10.1080/08874417.2020.1788473 · Cited by 228
“54,55 That is, competence and predictability influence cognitive trust whilst benevolence and integrity drive affective trust.”
BackgroundLevesque, C. S., Lalibertea, M. L. N., Pelletier, L. G., Blanchard, C., & Vallerand, R. J. (2003) · Journal of Applied Social Psychology · doi:10.1111/j.1559-1816.2003.tb02079.x · Cited by 205
“Other studies also found that individuals who were intrinsically motivated toward their intimate relationships were feeling more in love and reported greater levels of confidence in their partners ( Rempel, Holmes, & Zanna, 1985; Seligman, Fazio, & Zanna, 1980).”
ResultDhaliwal, J., & Benbasat, I. (1996) · Information Systems Research · doi:10.1287/isre.7.3.342 · Cited by 194
Lees, M. N., & Lee, J. D. (2007) · Ergonomics · doi:10.1080/00140130701318749 · Cited by 193
Trust in electronic environments
Chopra, K., & Wallace, W. A. (2003) · Hawaii International Conference on System Sciences (HICSS) · doi:10.1109/hicss.2003.1174902 · Cited by 194
“This is reinforced by the large body of research that emphasizes the importance of dependence and dependability [10, 14, 20, 32, 33] or reliance and reliability [7, 13, 15, 16, 22, 25, 30, 31, 38].”
BackgroundInfluentialMikula, G. (1986) · Critical issues in social justice · doi:10.1007/978-1-4684-5059-0_6 · Cited by 193
Shepherd, S., & Kay, A. C. (2011) · Journal of Personality and Social Psychology · doi:10.1037/a0026272 · Cited by 205
“Research on interpersonal relationships also suggests a causal link from perceived dependence to trust (Holmes & Rempel, 1989; Murray, Derreck, Leder, & Holmes, 2008; Murray & Holmes, 2009).”
BackgroundThe ups and downs of dating: Fluctuations in satisfaction in newly formed romantic relationships.
Arriaga, X. B. (2001) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.80.5.754 · Cited by 191
Paleari, F. G., Regalia, C., & Fincham, F. D. (2009) · Psychological Assessment · doi:10.1037/a0016068 · Cited by 207
How do visual explanations foster end users' appropriate trust in machine learning?
Yang, F., Huang, Z., Scholtz, J., & Arendt, D. L. (2020) · Proceedings of the 25th International Conference on Intelligent User Interfaces · doi:10.1145/3377325.3377480 · Cited by 200
“We referred to two ways in the literature to measure trust: (1) directly reporting the level of trust using subjective rating scales (e.g.,[14, 29, 31, 60, 126]); and (2) measuring through a multi-item questionnaire (e.g.,[47, 78, 82, 85, 87, 100, 104]).”
MethodPerceived Interactional Justice and Trust-in-supervisor as Mediators for Paternalistic Leadership
Wu, M., Huang, X., Li, C., & Liu, W. (2011) · Management and Organization Review · doi:10.1111/j.1740-8784.2011.00283.x · Cited by 197
Olivero, N., & Lunt, P. (2004) · Journal of Economic Psychology · doi:10.1016/s0167-4870(02)00172-1 · Cited by 271
Metadata
- Authors
- Rempel, J. K., Holmes, J. G., & Zanna, M. P.
- Affiliations
- University of Waterloo (CA)
- Venue
- Journal of Personality and Social Psychology
- Published
- 1985-07
- Volume
- 49
- Issue
- 1
- Pages
- 95-112
- ISSN
- 0022-3514 (ISSN-L)
- 1939-1315
- OpenAlex
- W2034235631
- Cited by
- 3,146
- References
- 24
- Citations by year
- 2026: 77 · 2025: 110 · 2024: 108 · 2023: 127 · 2022: 121 · 2021: 153 · 2020: 135 · 2019: 132 · 2018: 141 · 2017: 125 · 2016: 137 · 2015: 135 · 2014: 120 · 2013: 124 · 2012: 133
- FWCI
- 7.68
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Personality and Social Psychology (publishedVersion)
- Topics
- Social Sciences › Psychology › Social Psychology › Attachment and Relationship Dynamics
- Social Sciences › Psychology › Clinical Psychology › Personality Traits and Psychology
- Social Sciences › Psychology › Social Psychology › Forgiveness and Related Behaviors
- Keywords
- interpersonal trust, close relationships, couples, intrinsic motivation, instrumental motivation, extrinsic motivation, self-affirmation, faith, predictability, dependability, gender differences, relationship building, trust scale
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