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Trust in close relationships.
Abstract
A theoretical model describing interpersonal trust in close relationships is presented. Three dimensions of trust are identified, based on the type of attributions drawn about a partner's motives. These dimensions are also characterized by a developmental progression in the relationship. The validity of this theoretical perspective was examined through evidence obtained from a survey of a heterogeneous sample of established couples. An analysis of the Trust Scale in this sample was consistent with the notion that the predictability, dependability, and faith components represent distinct and coherent dimensions. A scale to measure interpersonal motives was also developed. The perception of intrinsic motives in a partner emerged as a dimension, as did instrumental and extrinsic motives. As expected, love and happiness were closely tied to feelings of faith and the attribution of intrinsic motivation to both self and partner. Women appeared to have more integrated, complex views of their relationships than men: All three forms of trust were strongly related and attributions of instrumental motives in their partners seemed to be self-affirming. Finally, there was a tendency for people to view their own motives as less self-centered and more exclusively intrinsic in flavor than their partner's motives.
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“In the case of fulfillment (3a), the trustor realizes a benefit. This can be financial, but her desired outcome might also be entertainment, sociability, time saved, reduced cognitive effort, or seamless collaboration (Corritore et al., 2003; McKnight et al., 2000; Rempel, Holmes, & Zanna, 1985).”
From The mechanics of trust: A framework for research and design (2005) · cites this paper as Rempel, Holmes, & Zanna, 1985
In the citing paper
“(1) trust, once broken, is difficult to rebuild [45]”
From Effects of Mock Facebook Workday Comments on Public Perception of Professional Credibility: A Field Study in Canada (2019) · cites this paper as [45]
Citations
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“Trustworthiness There is some evidence that trustworthiness is more important in the early stages of a relationship [Rempel et al. 1985].”
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“And the development of trust in these relationships most likely proceeds along the lines described by Rempel et al. (1985), although this premise has not been empirically substantiated in low-income or racial and ethnic minority populations.”
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“, 1998; Thibaut & Kelley, 1959; Zand, 1972), there is support in the literature for this finding (Butler, 1991; Gabarro, 1978; Hall, Dugan, Zheng, & Mishra, 2001; McKnight et al., 1998; Posner & Kouzes, 1988; Rempel et al., 1985).”
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“Interpersonal trust can be defined as the expectation that a partner can be relied upon to be responsive to one’s needs, both in the present and in the future (Holmes & Rempel, 1989; Rempel, Holmes, & Zanna, 1985).”
BackgroundOrganizational trust and performance: Is organizational learning capability a missing link?
Guinot, J., Chiva, R., & Broch, F. F. M. (2013) · Journal of Management & Organization · doi:10.1017/jmo.2014.3 · Cited by 81
Somewhere under the rainbow: Exploring the identities and experiences of trans persons
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The effect of voice and humour on users’ perceptions of personal intelligent agents
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“The faith component of interpersonal trust re fl ects an emotional security that enables a trustor to feel assured about the trustee ’ s behaviour (Komiak and Benbasat 2004; Rempel, Holmes, and Zanna 1985).”
BackgroundEffects of Cognitive Load on Trusting Behavior – An Experiment Using the Trust Game
Samson, K., & Kostyszyn, P. (2015) · PLoS ONE · doi:10.1371/journal.pone.0127680 · Cited by 87
“Trust is a process that has both social as well as cognitive components—it is not only a belief about the intentions of others but also a rational calculation of probability concerning a specific person in a specific situation [3, 52–58].”
BackgroundHow do we assess the trustworthiness of AI? Introducing the trustworthiness assessment model (TrAM)
Schlicker, N., Baum, K. L., Uhde, A., Sterz, S., Hirsch, M. C., & Langer, M. (2025) · Computers in Human Behavior · doi:10.1016/j.chb.2025.108671 · Cited by 106
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“The validity of the measures has been demonstrated in a variety of contexts (e.g., Rempel, Holmes, & Zanna, 1985; Zuroff& de Lorimier, 1989).”
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“The six items were drawn from two existing scales of trust (Rempel, Holmes, & Zanna, 1985; Wheeless & Grotz, 1977) and were modified for use in the current study.”
MethodAffective trust in buyer-seller relationships: a two-dimensional scale
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Interdependence and the interpersonal sense of control: An analysis of family relationships.
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The equilibrium model of relationship maintenance.
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Self-citationMeasuring care-based moral development: The Ethic of Care Interview.
Skoe, E. E. (2014) · Behavioral Development · doi:10.1037/h0100594 · Cited by 80
“With regard to intimate social interaction, recently Skoe, Pratt and Øvregård (2011) examined the links among care-based moral development, commitment, and trust measured with the Trust in Close Relationships Questionnaire (TIR; Rempel et al., 1985) in 90 Canadian young adults, approximately 26 years of age.”
BackgroundMethodInfluentialCaldwell, S., Sweetser, P., O’Donnell, N., Knight, M. J., Aitchison, M., Gedeon, T., Johnson, D. M., Brereton, M. F., Gallagher, M. R., & Conroy, D. (2022) · ACM Transactions on Interactive Intelligent Systems · doi:10.1145/3514257 · Cited by 92
Egger, F. F. (2003) · doi:10.6100/ir572640 · Cited by 77
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“Trust is the expectation that a partner can be relied upon to be responsive to one’s needs and to promote one’s best interests, both now and in the future (Holmes & Rempel, 1989; Rempel, Holmes, & Zanna, 1985; for reviews of conceptualizations of trust, see Simpson, 2007a, 2007b).”
BackgroundInfluentialA Study of the Multilevel and Dynamic Nature of Trust in E-Commerce from a Cross-Stage Perspective
Kim, D. J. (2014) · International Journal of Electronic Commerce · doi:10.2753/jec1086-4415190101 · Cited by 79
“Unfortunately, although some previous studies on interpersonal relationships have shown that trust develops and changes over time based on ongoing interactions [79, 92, 127], the extant literature has not examined to any substantial extent exactly how trust may continue to evolve beyond the formation of initial trust…”
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Ego depletion decreases trust in economic decision making
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Knowledge Sharing and Trust in OrganizationsPreprint
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Miller, P. J., & Rempel, J. K. (2004) · Personality and Social Psychology Bulletin · doi:10.1177/0146167203262803 · Cited by 74
“Trust, on the other hand, is specifically a future-oriented construct (Holmes & Rempel, 1989).”
BackgroundInfluentialSelf-citationDeHart, T., Pelham, B. W., & Murray, S. (2004) · Social Cognition · doi:10.1521/soco.22.1.126.30986 · Cited by 80
“Consistent with this idea, Kitayama and Karasawa (1997) found that unmarried Japanese men liked the letters in their surnames more than did unmarried Japanese women.”
BackgroundWHILE TRUST IS COOL AND COLLECTED, DISTRUST IS FIERY AND FRENZIED: A MODEL OF DISTRUST CONCEPTS
McKnight, D. H., & Chervany, N. L. (2001) · Journal of the Association for Information Systems · Cited by 75
Dabholkar, P. A., van Dolen, W., & de Ruyter, K. (2009) · Psychology and Marketing · doi:10.1002/mar.20265 · Cited by 75
The impact of trust on business, international security and the quality of life
Michalos, A. C. (1990) · Journal of Business Ethics · doi:10.1007/bf00383390 · Cited by 74
Nienaber, A.-M., Hofeditz, M., & H. Searle, R. (2014) · International Journal of Bank Marketing · doi:10.1108/ijbm-12-2013-0146 · Cited by 74
“…B2C "A customer’s confidence or willingness to rely on a service provider’s competence and reliability" (Moorman et al. 1992, Rempel et al. 1985) - Service provider expertise (0.40) - Product performance (0.14) - Firm reputation (0.09) - Satisfaction with previous…”
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“Rempel, Holmes, and Zanna ( 1985) maintain that relational trust consists of three elements: (1) predictability (i.”
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“A review of trust de fi nitions in general (e.g., Rotter, 1967; Barber, 1983; Rempel et al., 1985; Luhmann, 2018) highlights the multidimensionality of the concept, each focusing on different aspects of people ’ s everyday usage of trust.”
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“[25] conjectured that trust between humans is a dynamic expectation with predictable changes that begins with predictability before transitioning to dependability and, finally, to faith.”
BackgroundSelf-Determination and Sexual Experience in Dating Relationships
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“Intrinsically motivated relationship partners report greater relational functioning (Rempel et al., 1985; Seligman et al., 1980).”
The S cience of Interpersonal Trust
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“Trust evolves over time in interpersonal relationships and is promoted by different factors as time progresses [68].”
BackgroundJones, W. H., Couch, L. L., & Scott, S. (1997) · Elsevier eBooks · doi:10.1016/b978-012134645-4/50020-2 · Cited by 68
Effect of relationship experience on trust recovery following a breach
Schilke, O. S., Reimann, M., & Cook, K. S. (2013) · Proceedings of the National Academy of Sciences · doi:10.1073/pnas.1314857110 · Cited by 67
“Tenth, regions of interest (ROIs) were defined both on the basis of the Talairach client automatically (4) and a standard neuroanatomical atlas in which we identified each brain structure manually (6).”
Direct and indirect effect of brand experience on true brand loyalty: role of involvement
Mathew, V., & Thomas, S. (2018) · Asia Pacific Journal of Marketing and Logistics · doi:10.1108/apjml-08-2017-0189 · Cited by 68
Perspective-Related Differences in Interpretations of Injustice by Victims and Victimizers
Mikula, G. (1994) · Critical issues in social justice · doi:10.1007/978-1-4899-0984-8_8 · Cited by 68
Ethnic differences in subclinical paranoia: An expansion of norms of the Paranoia Scale.
Combs, D. R., Penn, D. L., & Fenigstein, A. (2002) · Cultural Diversity and Ethnic Minority Psychology · doi:10.1037/1099-9809.8.3.248 · Cited by 68
“The scale correlated negatively with the PS (Fenigstein & Vanable, 1992) and was found to be positively correlated with a variety of partner ratings of interpersonal closeness (Rempel et al., 1985).”
BackgroundAn Improved Scale for Assessing Patients' Trust in Their Physician
Leisen, B., & Hyman, M. R. (2001) · Health Marketing Quarterly · doi:10.1300/j026v19n01_03 · Cited by 67
Pullins, E. B. (2001) · Industrial Marketing Management · doi:10.1016/s0019-8501(99)00095-4 · Cited by 67
“Similar findings showed that love and happiness were closely related to attributions of intrinsic motivation to self and partner [24].”
ResultTemporal effects of information from social networks on online behavior
Ha, H., John, J., John, J., & Chung, Y. (2016) · Internet Research · doi:10.1108/intr-03-2014-0084 · Cited by 68
“Affective trust is closely related to the perception that a partner’s actions are intrinsically motivated (Rempel et al., 1985).”
BackgroundConsumer trust and confidence in the compliance of Islamic banks
Ashraf, S., Robson, J., & Sekhon, Y. (2015) · Journal of Financial Services Marketing · doi:10.1057/fsm.2015.8 · Cited by 63
Information Specificity and Hazard Risk Potential as Moderators of Trust Asymmetry
White, M. P., & Eiser, J. R. (2005) · Risk Analysis · doi:10.1111/j.1539-6924.2005.00659.x · Cited by 66
“Moreover, although trust is generally thought to be something positive (see Gambetta, 2000), many observers believe it is fragile in the sense that it is difficult to gain but relatively easy to lose (Barber, 1983; Burt & Knez, 1996; Dasgupta, 2000; Levi, 1998; Rempel et al., 1985).”
BackgroundMitchell, J. W., & Petroll, A. E. (2012) · AIDS and Behavior · doi:10.1007/s10461-012-0255-5 · Cited by 66
“serostatus of their partner; and validated measures for relationship factors of trust [13], relationship commitment”
BackgroundKulms, P., & Kopp, S. (2018) · Frontiers in Digital Humanities · doi:10.3389/fdigh.2018.00014 · Cited by 66
“In interpersonal relationships, trust evolves over time (Rempel et al., 1985).”
BackgroundDrivers of brand trust in internet retailing
Ruparelia, N., White, L., & Hughes, K. (2010) · Journal of Product & Brand Management · doi:10.1108/10610421011059577 · Cited by 66
“One concept is that trust builds from past experience ( Rempel et al. , 1985”
BackgroundA study of relationship effectiveness between marketing and sales managers in business markets
Dawes, P. L., & Massey, G. R. (2006) · Journal of Business and Industrial Marketing · doi:10.1108/08858620610690119 · Cited by 66
“Another perspective suggests that trust is based on benevolence and a general concern for other people which transcends the personal profit motivebenevolence (e.g., Rempel, Holmes, and Zanna, 1985).”
BackgroundInfluentialElaborating Feedback Strategies for Maintaining Automation in Highly Automated Driving
Höck, P., Kraus, J., Walch, M., Lang, N., & Baumann, M. R. K. (2016) · International Conference on Automotive User Interfaces and Interactive Vehicular Applications (AutomotiveUI) · doi:10.1145/3003715.3005414 · Cited by 69
“Holmes, and Zanna [25] state that interpersonal trust – which is the trust between people – initially depends on the predictability of a person’s action.”
BackgroundUnderstanding Is Key: An Analysis of Factors Pertaining to Trust in a Real-World Automation System
Balfe, N., Sharples, S., & Wilson, J. R. (2018) · Human Factors The Journal of the Human Factors and Ergonomics Society · doi:10.1177/0018720818761256 · Cited by 74
“…and • faith—the extent of belief that the automation will be able to cope with future system states that it may not yet have encountered (Madsen & Gregor, 2000; Muir, 1994; Rempel et al., 1985). overvIew of case study Railway signaling control is a critical aspect of railway operations, with…”
BackgroundInfluentialKim, J. J., Nam, M.-J., & Kim, I. (2018) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2018.1494086 · Cited by 68
Commitment and Trust in Close Relationships
Rusbult, C. E., Wieselquist, J., Foster, C. A., & Witcher, B. S. (1999) · Springer eBooks · doi:10.1007/978-1-4615-4773-0_25 · Cited by 67
What makes you attached to social companion AI? A two-stage exploratory mixed-method study
Hu, D., Lan, Y., Yan, H., & Chen, C. W. (2025) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2025.102890 · Cited by 83
Metadata
- Authors
- Rempel, J. K., Holmes, J. G., & Zanna, M. P.
- Affiliations
- University of Waterloo (CA)
- Venue
- Journal of Personality and Social Psychology
- Published
- 1985-07
- Volume
- 49
- Issue
- 1
- Pages
- 95-112
- ISSN
- 0022-3514 (ISSN-L)
- 1939-1315
- OpenAlex
- W2034235631
- Cited by
- 3,146
- References
- 24
- Citations by year
- 2026: 77 · 2025: 110 · 2024: 108 · 2023: 127 · 2022: 121 · 2021: 153 · 2020: 135 · 2019: 132 · 2018: 141 · 2017: 125 · 2016: 137 · 2015: 135 · 2014: 120 · 2013: 124 · 2012: 133
- FWCI
- 7.68
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Personality and Social Psychology (publishedVersion)
- Topics
- Social Sciences › Psychology › Social Psychology › Attachment and Relationship Dynamics
- Social Sciences › Psychology › Clinical Psychology › Personality Traits and Psychology
- Social Sciences › Psychology › Social Psychology › Forgiveness and Related Behaviors
- Keywords
- interpersonal trust, close relationships, couples, intrinsic motivation, instrumental motivation, extrinsic motivation, self-affirmation, faith, predictability, dependability, gender differences, relationship building, trust scale
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