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Cited by 933

The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.

The contribution of studies of source credibility to a theory of interpersonal trust in the communication process.

Giffin, Kim·1967·Psychological Bulletin
DOI 10.1037/h0024833
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Abstract

Interpersonal in the communication process is denned as reliance upon the communication of another person in order to achieve a desired but uncertain objective in a risky situation. A theory of the dimensions of interpersonal in communication is presented. Experimental studies of ethos and factor-analytic studies of source credibility support the hypothesis that interpersonal is based upon a listener's perceptions of a speaker's expertness, reliability, intentions, activeness, personal attractiveness, and the majority opinion of the listener's associates. The word trust has been prominent in our vocabulary for years; however, the concept is somewhat similar to Mark Twain's notion of the weather: Everybody knows about trust, but few people have studied it. The term is used to indicate one's attitude toward such things as paper money, dogs, line fences, and women.

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Metadata

Authors
Giffin, K.
Venue
Psychological Bulletin
Publisher
American Psychological Association (APA)
Published
1967
Volume
68
Issue
2
Pages
104-120
ISSN
  • 0033-2909 (ISSN-L)
  • 1939-1455
DOI
10.1037/h0024833
OpenAlex
W2159775411
Cited by
933
References
2
FWCI
13.73
Type
journal article
Language
en
Open access
closed

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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.