Cited by 315Psychology of Social InfluenceAI in Service InteractionsEthics and Social Impacts of AI

The potential of generative AI for personalized persuasion at scale

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Matz, S. C., Teeny, J. D., Vaid, S. S., Peters, H., Harari, G. M., Cerf, M.·2024·Scientific Reports

Abstract

Matching the language or content of a message to the psychological profile of its recipient (known as “personalized persuasion”) is widely considered to be one of the most effective messaging strategies. We demonstrate that the rapid advances in large language models (LLMs), like ChatGPT, could accelerate this influence by making personalized persuasion scalable. Across four studies (consisting of seven sub-studies; total N = 1788), we show that personalized messages crafted by ChatGPT exhibit significantly more influence than non-personalized messages. This was true across different domains of persuasion (e.g., marketing of consumer products, political appeals for climate action), psychological profiles (e.g., personality traits, political ideology, moral foundations), and when only providing the LLM with a single, short prompt naming or describing the targeted psychological dimension. Thus, our findings are among the first to demonstrate the potential for LLMs to automate, and thereby scale, the use of personalized persuasion in ways that enhance its effectiveness and efficiency. We discuss the implications for researchers, practitioners, and the general public.

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  • AI chatbots can craft hyper-tailored messages using psychographic and behavioral data.

    “AI chatbots can craft hyper-tailored messages using psychographic and behavioral data (Costello, Pennycook, and Rand 2024; Matz et al. 2024)”

    From Emotional Manipulation by AI Companions (2025) · cites this paper as Matz et al. 2024

  • LLMs can influence and persuade humans, with research demonstrating that LLM-based writing assistants are capable of swaying people's views.

    “On the other hand, LLMs can influence and persuade humans26, with research demonstrating that LLM-based writing assistants are capable of swaying people’s views27.”

    From Generative language models exhibit social identity biases (2024) · cites this paper as [26]

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Research works printed but not linked: 3

  1. [51]Matz SC Kosinski M Nave G Stillwell D Psychological targeting as an effective approach to digital mass persuasion Proc. Natl. Acad. Sci. 2017 20 20 PMC5715760 29133409
  2. [71]Park G Schwartz HA Eichstaedt JC Kern ML Kosinski M Stillwell DJ Seligman ME Automatic personality assessment through social media language J. Pers. Soc. Psychol. 2015 108 934 25365036
  3. [75]Fazio RH Olson MA The MODE Model: Attitude-Behavior Processes as a Function of Motivation and Opportunity. In Dual-Process Theories of the Social Mind 2014 The Guilford Press 155 171

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Authors
Matz, S. C., Teeny, J. D., Vaid, S. S., Peters, H., Harari, G. M., & Cerf, M.
Affiliations
  • Columbia University (US)
  • Northwestern University (US)
  • Harvard University (US)
  • Stanford University (US)
Corresponding author
Matz, S. C.
Venue
Scientific Reports
Published
2024-02-26
Volume
14
Issue
1
Pages
4692-4692
ISSN
2045-2322 (ISSN-L)
OpenAlex
W4392153984
Cited by
315
References
74
Citations by year
2026: 133 · 2025: 120 · 2024: 59 · 2023: 3
FWCI
222.98
Type
journal article
Language
en
Open access
Locations
  • Scientific Reports (publishedVersion, cc-by)
  • PubMed Central (publishedVersion, cc-by)
  • PubMed (publishedVersion)
  • DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion)
  • OSF Preprints (OSF Preprints) (submittedVersion)
  • PsyArXiv (OSF Preprints) (submittedVersion)
  • PsyArXiv (OSF Preprints) (submittedVersion, cc-by)
Topics
  • Social Sciences › Sociology and Political Science › Psychology of Social Influence
  • Physical Sciences › Computer Science › Artificial Intelligence › AI in Service Interactions
  • Social Sciences › Safety Research › Ethics and Social Impacts of AI
Keywords
personalized persuasion, generative AI, large language models, ChatGPT, message tailoring, psychological profiling, persuasiveness, political appeal, climate action, political ideology, moral foundations, personality traits
MeSH terms
Climate, Language, Morals, Persuasive Communication, Marketing

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