Cited by 493Usability and User Interface DesignHuman-Automation Interaction and SafetyInnovative Human-Technology Interaction

The DOI matches its Crossref record; 233 of the 235 references it cites were found in a registry or an index; 110 of the 159 sources its claims cite were checked for support.

The Metacognitive Demands and Opportunities of Generative AI

Open access
Tankelevitch, Lev, Kewenig, Viktor, Simkute, Auste, Scott, Ava Elizabeth, Sarkar, Advait, Sellen, Abigail, Rintel, Sean·2024·Proceedings of the CHI Conference on Human Factors in Computing Systems

Abstract

Generative AI (GenAI) systems offer unprecedented opportunities for transforming professional and personal work, yet present challenges around prompting, evaluating and relying on outputs, and optimizing workflows. We argue that metacognition—the psychological ability to monitor and control one’s thoughts and behavior—offers a valuable lens to understand and design for these usability challenges. Drawing on research in psychology and cognitive science, and recent GenAI user studies, we illustrate how GenAI systems impose metacognitive demands on users, requiring a high degree of metacognitive monitoring and control. We propose these demands could be addressed by integrating metacognitive support strategies into GenAI systems, and by designing GenAI systems to reduce their metacognitive demand by targeting explainability and customizability. Metacognition offers a coherent framework for understanding the usability challenges posed by GenAI, and provides novel research and design directions to advance human-AI interaction.

Overview

Integrity signals

Registry

Crossref · 10.1145/3613904.3642902

Cites

233 of 235 references verified0 citation errors · 2 not checkable

Statistics

Nothing to recompute.

Verification

Claims the paper makes

110 of 159 cited sources checked · 34 supported · 1 flagged · accuracy not yet measured

Show all 90 claims

  • It may state two separate claims as one. 42
  • Probably not a substantial claim. 52
81 of 81
  • The paper relies on this without support.

    Explainability can offload metacognitive processing from the user to the system.

    “We suggest that explainability can help offload metacognitive processing from the user to the system”
  • The paper relies on this without support.

    A metacognitive perspective can provide insights on approaching the end-user customizability of GenAI systems.

    “Likewise, we suggest that a metacognitive perspective can provide insights on approaching the end-user customizability of GenAI systems.”
  • The paper relies on this without support.

    GenAI's model flexibility, generality, and originality can serve as a design solution to the metacognitive demands.

    “Critically, we also highlight how GenAI's model flexibility, generality, and originality can serve as a design solution to these demands.”
  • The paper relies on this without support.

    There is a relationship between cognitive load and addressing metacognitive demands that offers ways to manage their balance.

    “Finally, we discuss the relationship between cognitive load and addressing metacognitive demands, offering ways to manage their balance.”
  • The paper relies on this without support.

    There is not yet a coherent understanding of the usability challenges of GenAI, much less one grounded in a theory of human cognition.

    “However, there is not yet a coherent understanding of the usability challenges of GenAI, much less one grounded in a theory of human cognition.”
  • The paper relies on this without support.

    GenAI explainability and customizability can reduce the metacognitive demand of GenAI systems.

    “Secondly, we can reduce the metacognitive demand of GenAI systems by designing task-appropriate approaches to GenAI explainability and customizability.”
  • The paper relies on this without support.

    Metacognitive support strategies can be integrated into GenAI systems to improve users' metacognition.

    “Firstly, given that metacognitive abilities can be taught [45,52,126], we can improve users' metacognition via metacognitive support strategies that can be integrated into GenAI systems.”
  • The paper relies on this without support.

    Analogous research in GenAI that explicitly measures and manipulates user self-confidence is missing.

    “Analogous research in GenAI that explicitly measures and manipulates user self-confidence is missing, but user studies suggest a similar key role for well-adjusted confidence in output evaluation and reliance.”
  • The paper relies on this without support.

    Current GenAI systems provide many parameters to users, both explicitly (as settings), and implicitly (as prompting strategies).

    “Current GenAI systems provide many parameters to users, both explicitly (as settings), and implicitly (as prompting strategies).”
  • The paper relies on this without support.

    The temperature setting determines the extent of non-determinism in GenAI outputs, and therefore the likelihood of hallucinations.

    “For example, consider the temperature setting, which determines the extent of non-determinism in GenAI outputs, and therefore the likelihood of hallucinations.”
  • The paper relies on this without support.

    Users' explanation needs will be as diverse as their use-cases, outputs, and metacognitive abilities.

    “Interactivity could be especially important for GenAI explainability, as due to GenAI's model flexibility, generality, and originality, users' explanation needs will be as diverse as their use-cases, outputs, and metacognitive abilities.”
  • The paper relies on this without support.

    GenAI systems are more flexible than search engines in their responsiveness to user prompts, in the range of implicit and explicit parameters available to users in their prompts, and in the multi-modality of their input/output space.

    “Firstly, they are more flexible in their responsiveness to user prompts, in the range of implicit and explicit parameters available to users in their prompts, and in the multi-modality of their input/output space.”
  • The paper relies on this without support.

    GenAI systems function as general-purpose tools, able to perform content generation, discrimination, and editing, unlike search engines.

    “Secondly, unlike search engines, they function as generalpurpose tools, able to perform content generation, discrimination, and editing, among other functions (rather than merely retrieve existing content).”
  • The paper relies on this without support.

    Current GenAI systems are non-deterministic in their responses, unlike search engines.

    “Finally, unlike search engines, current GenAI systems are non-deterministic in their responses.”
14 of 14

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

Each contradiction between two passages listed here was confirmed by an independent check.

  • Confidence-accuracy correlation is labeled as calibration rather than resolution

    Minor

    Table 1 says a correlation between confidence and accuracy estimates calibration. The paper elsewhere defines resolution as distinguishing correct from incorrect performance and calibration as whether overall confidence is higher or lower than overall performance; a correlation measures the former, not the latter.

1 of 1

Citations

Cites

Items 201–235 of 235

Flagged first, then by citations

Research works printed but not linked: 4

  1. Klaus Fiedler, Rakefet Ackerman, and Chiara Scarampi. 2019. Metacognition: Monitoring and controlling one’s own knowledge, reasoning and decisions. The psychology of human thought: An introduction (2019), 89–111. Publisher: Heidelberg University Publishing: Heidelberg.
  2. J. Moon. 2000. Learning Journals | A Handbook for Reflective Practice and Professiona. https://www.taylorfrancis.com/books/mono/10.4324/9780203969212/learning-journals-jennifer-moon · DOI
  3. Peter Pirolli and Stuart Card. 2005. The Sensemaking Process and Leverage Points for Analyst Technology as Identified Through Cognitive Task Analysis. In Proceedings of international conference on intelligence analysis, Vol. 5. 2–4.
  4. 10.1016/B978-012109890-2 · DOI

Cited by

Sorted by citations

See all 493

Metadata

Authors
Tankelevitch, L., Kewenig, V., Simkute, A., Scott, A. E., Sarkar, A., Sellen, A., & Rintel, S.
Affiliations
  • Microsoft Research (United Kingdom) (GB)
  • University College London (GB)
  • University of Edinburgh (GB)
Venue
Proceedings of the CHI Conference on Human Factors in Computing Systems
Publisher
ACM
Published
2024-05-11
Pages
1-24
OpenAlex
W4396832139
Cited by
493
References
204
Citations by year
2026: 307 · 2025: 158 · 2024: 28
FWCI
120.79
Type
conference paper
Language
en
Open access
Locations
  • CHI Conference on Human Factors in Computing Systems (publishedVersion)
  • arXiv (Cornell University) (submittedVersion)
  • arXiv (Cornell University)
Topics
  • Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
  • Social Sciences › Human Factors and Ergonomics › Human-Automation Interaction and Safety
  • Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
Keywords
generative AI, metacognition, metacognitive monitoring, metacognitive regulation, prompting, human-AI interaction, usability problems, explainability, customizability, AI system design

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

A language model drew the claims from the paper on 2026-10-13, under version 3 of the claim definition (model deepseek-v4.1-flash, prompt extract-v3).

A second model labelled each claim on 2026-10-13 (model jev-1.13-20260917, definition revision gold-guideline-v0.2).

Cited sources are checked with a language model’s help (gpt-6-sol).

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review