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Cited by 820

The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.

Flow in Computer-Mediated Communication: Electronic Mail and Voice Mail Evaluation and Impacts

TREVINO, LINDA KLEBE, WEBSTER, JANE·1992·Communication Research
DOI 10.1177/009365092019005001
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Abstract

This study investigates the effects of multiple variables on user evaluation and perceived impacts of electronic mail and voice mail systems. It introduces flow as an important construct that characterizes perceptions of employee interactions with computer-mediated communication technologies as more or less playful and exploratory. Flow is hypothesized to be influenced by the technology (higher for electronic mail), ease of use, and computer skill. It is also proposed that flow, type of technology, perceived technology characteristics (ease of use), and organizational factors (management support, communication partners' medium use) positively influence employee evaluations and perceived impacts. A field survey was conducted at a large health care firm that had recently adopted both electronic mail and voice mail. The LISREL results provide mixed support for the hypotheses.

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Cited by

Metadata

Authors
TREVINO, L. K., & WEBSTER, J.
Venue
Communication Research
Publisher
SAGE Publications
Published
1992-10
Volume
19
Issue
5
Pages
539-573
ISSN
  • 0093-6502 (ISSN-L)
  • 1552-3810
DOI
10.1177/009365092019005001
OpenAlex
W2097675389
Cited by
820
References
3
FWCI
19.32
Type
journal article
Language
en
Open access
closed
Licence
journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)

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