Expression of Emotion as Part of the Work Role

Emotion Work, Feeling Rules, and Social Structure

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PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK.

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WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.

Grandey, A. A. (2003) · Academy of Management Journal · doi:10.2307/30040678 · Cited by 2,285

Emotions and leadership: The role of emotional intelligence

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Benefits of mindfulness at work: The role of mindfulness in emotion regulation, emotional exhaustion, and job satisfaction

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From creativity to innovation: The social network drivers of the four phases of the idea journey

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Mechanisms linking work and family: clarifying the relationship between work and family constructs

Edwards, J. R., & Rothbard, N. P. (2000) · The Academy of Management Review · doi:10.2307/259269 · Cited by 1,044

Charisma, positive emotions and mood contagion

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Emotional intelligence, cognitive intelligence, and job performance

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Achieving relational authenticity in leadership: Does gender matter?

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The Collective Construction of Work Group Moods

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A Social Interaction Model Of The Effects Of Emotion Regulation On Work Strain

CÔTÉ, S. (2005) · Academy of Management Review · doi:10.5465/amr.2005.17293692 · Cited by 669

Emotional Labor at a Crossroads: Where Do We Go from Here?

Grandey, A. A., & Gabriel, A. S. (2015) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032414-111400 · Cited by 664

Customer Reactions to Emotional Labor: the Roles of Employee Acting Strategies and Customer Detection Accuracy

Groth, M., Hennig-Thurau, T., & Walsh, G. (2009) · Academy of Management Journal · doi:10.5465/amj.2009.44634116 · Cited by 580

Managing Emotions During Team Problem Solving: Emotional Intelligence and Conflict Resolution

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The contours and consequences of compassion at work

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Service with A Smile and Encounter Satisfaction: Emotional Contagion and Appraisal Mechanisms

Barger, P. B., & Grandey, A. A. (2006) · Academy of Management Journal · doi:10.5465/amj.2006.23478695 · Cited by 503

The state of the heart: Emotional labor as emotion regulation reviewed and revised.

Grandey, A. A., & Melloy, R. C. (2017) · Journal of Occupational Health Psychology · doi:10.1037/ocp0000067 · Cited by 474

Emotional intelligence, leadership effectiveness, and team outcomes

Melita Prati, L., Douglas, C., Ferris, G. R., Ammeter, A. P., & Buckley, M. R. (2003) · The International Journal of Organizational Analysis · doi:10.1108/eb028961 · Cited by 462

Making the break count: an episodic examination of recovery activities, emotional experiences, and positive affective displays

Trougakos, J. P., Beal, D. J., Green, S. G., & Weiss, H. M. (2008) · Academy of Management Journal · doi:10.5465/amj.2008.30764063 · Cited by 400

Willing and able to fake emotions: A closer examination of the link between emotional dissonance and employee well-being.

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Expressing anger in conflict: When it helps and when it hurts.

Van Kleef, G. A., & Côté, S. (2007) · Journal of Applied Psychology · doi:10.1037/0021-9010.92.6.1557 · Cited by 317

Fracturing the Real-Self?Fake-Self Dichotomy: Moving Toward "Crystallized" Organizational Discourses and Identities

Tracy, S. J., & Trethewey, A. (2005) · Communication Theory · doi:10.1111/j.1468-2885.2005.tb00331.x · Cited by 305

The persuasive power of emotions: Effects of emotional expressions on attitude formation and change.

Van Kleef, G. A., van den Berg, H., & Heerdink, M. W. (2015) · Journal of Applied Psychology · doi:10.1037/apl0000003 · Cited by 242

The positive group affect spiral: a dynamic model of the emergence of positive affective similarity in work groups

Walter, F., & Bruch, H. (2008) · Journal of Organizational Behavior · doi:10.1002/job.505 · Cited by 218

Emotional Intelligence and Conflict Resolution: Implications for Human Resource Development

Jordan, P. J., & Troth, A. C. (2002) · Advances in Developing Human Resources · doi:10.1177/1523422302004001005 · Cited by 205

The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction

Cheshin, A., Amit, A., & van Kleef, G. A. (2018) · Organizational Behavior and Human Decision Processes · doi:10.1016/j.obhdp.2017.10.002 · Cited by 183

A socio-relational framework of sex differences in the expression of emotion

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Anger and Gender Effects in Observed Supervisor-Subordinate Dyadic Interactions

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Leadership and affect: moving the hearts and minds of followers

van Knippenberg, D., & van Kleef, G. A. (2016) · Academy of Management Annals · doi:10.5465/19416520.2016.1160515 · Cited by 136

Show me The Money! do Financial Rewards for Performance Enhance or Undermine The Satisfaction from Emotional Labor?

Grandey, A. A., Chi, N., & Diamond, J. A. (2013) · Personnel Psychology · doi:10.1111/peps.12037 · Cited by 136

Job stressors and burnout in hospitals: The mediating role of emotional dissonance.

Andela, M., Truchot, D., & Van der Doef, M. (2016) · International Journal of Stress Management · doi:10.1037/str0000013 · Cited by 84

Managing perceptions of distress at work: Reframing emotion as passion

Wolf, E. B., Lee, J. J., Sah, S., & Brooks, A. W. (2016) · Organizational Behavior and Human Decision Processes · doi:10.1016/j.obhdp.2016.07.003 · Cited by 64

Context matters: The social effects of anger in cooperative, balanced, and competitive negotiation situations

Adam, H., & Brett, J. M. (2015) · Journal of Experimental Social Psychology · doi:10.1016/j.jesp.2015.07.001 · Cited by 62

An Ethical Analysis of Emotional Labor

Barry, B., Olekalns, M., & Rees, L. (2019) · Journal of Business Ethics · doi:10.1007/s10551-018-3906-2 · Cited by 46

Intra-team conflict: the moderating effect of emotional self-leadership

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The right way to lead with emotional labor

Humphrey, R. H. (2008) · Affect and Emotion · doi:10.1108/978-1-60752-815-920251002 · Cited by 26

Emotional labor among team members: do employees follow emotional display norms for teams, not for customers?

Hong, D., & Kim, M. (2023) · Frontiers in Psychology · doi:10.3389/fpsyg.2023.1265581 · Cited by 7