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Cited by 722Organizational Change and LeadershipJob Satisfaction and Organizational BehaviorOrganizational Management and Change

Understanding and managing cynicism about organizational change

Reichers, Arnon E., Wanous, John P., Austin, James T.·1997·Academy of Management Perspectives
DOI 10.5465/ame.1997.9707100659
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Abstract

Executive Overview Change is all about us, but many of its targets remain cynical about its impact and importance. Cynicism about organizational change often combines pessimism about the likelihood of successful change with blame of those responsible for change as incompetent, lazy, or both. Data from a new empirical study, and from previously published research, suggest numerous factors that contribute to the development of such cynicism. These include a history of change programs that are not consistently successful, a lack of adequate information about change, and a predisposition to cynicism. Results also suggest that cynicism about changes has negative consequences for the commitment, satisfaction and motivation of employees.

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Authors
Reichers, A. E., Wanous, J. P., & Austin, J. T.
Venue
Academy of Management Perspectives
Publisher
Academy of Management
Published
1997-02
Volume
11
Issue
1
Pages
48-59
ISSN
  • 1558-9080 (ISSN-L)
  • 1943-4529
DOI
10.5465/ame.1997.9707100659
OpenAlex
W2118683451
Cited by
722
References
0
Citations by year
2026: 19 · 2025: 16 · 2024: 23 · 2023: 31 · 2022: 38 · 2021: 39 · 2020: 29 · 2019: 36 · 2018: 40 · 2017: 35 · 2016: 41 · 2015: 33 · 2014: 43 · 2013: 36 · 2012: 30
FWCI
15.68
Type
journal article
Language
en
Open access
closed
Locations
Academy of Management Perspectives (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Organizational Change and Leadership
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Organizational Management and Change
Keywords
cynicism, organizational change, change management, employee commitment, job satisfaction, employee motivation, change failure

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