Cited by 747Social Power and Status DynamicsExperimental Behavioral Economics StudiesSocial Capital and Networks

The DOI matches its Crossref record; 103 of the 105 references it cites were found in a registry or an index.

Trust and Distrust Definitions: One Bite at a Time

Harrison McKnight, D., Chervany, Norman L.·2001·Lecture Notes in Computer Science

DOI 10.1007/3-540-45547-7_3

Open this paper in CoChat — free account

Integrity signals

Registry

Crossref · 10.1007/3-540-45547-7_3

Cites

103 of 103 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Theory of the firm: Managerial behavior, agency costs and ownership structure
Jensen, M. C., & Meckling, W. H. (1976) · Journal of Financial Economics · doi:10.1016/0304-405x(76)90026-x · Cited by 71,491
Untitled work
(1975) · PhilPapers (PhilPapers Foundation) · Cited by 36,737
The Structure of Scientific Revolutions
Kuhn, T. S., & Schlegel, R. (1963) · Physics Today · doi:10.1063/1.3050879 · Cited by 35,538
Economic Action and Social Structure: The Problem of Embeddedness
Granovetter, M. (1985) · American Journal of Sociology · doi:10.1086/228311 · Cited by 28,745
The Structure of Scientific Revolutions: 50th Anniversary Edition
Kuhn, T. S., & Hacking, I. (2012) · doi:10.7208/chicago/9780226458144.001.0001 · Cited by 21,170
Foundations of social theory
Riggins, F. J., & Mitra, S. (1990) · Choice Reviews Online · doi:10.5860/choice.27-6637 · Cited by 16,590
Untitled work
(1968) · Medical Entomology and Zoology · Cited by 15,136
Markets and Hierarchies: Analysis and Antitrust Implications.
O'Brien, D. P., & Williamson, O. E. (1976) · The Economic Journal · doi:10.2307/2230812 · Cited by 13,469
The Social psychology of intergroup relations
Austin, W. G., & Worchel, S. (1979) · Medical Entomology and Zoology · Cited by 11,577
Research in Organizational Behavior.
Grimes, A. J., Cummings, L. L., & Staw, B. M. (1986) · Administrative Science Quarterly · doi:10.2307/2392975 · Cited by 11,303

Show all 105 references

Research works printed but not linked: 7

Bromiley, P., Cummings, L. L.: Transactions Costs in Organizations with Trust. In: Bies, R., Sheppard, B., Lewicki, R. (eds.): Research on Negotiations in Organizations, Vol. 5. JAI, Greenwich, CT (1995) 219–247.
Garfinkel, H.: A Conception of, and Experiments with, “Trust” as a Condition of Stable Concerted Actions. In: Harvey, O. J. (ed.): Motivation and Social Interaction, Ronald Press, New York (1963) 187–238.
Gellner, E.: Trust, Cohesion, and the Social Order. In: Gambetta, D. (ed.): Trust: Making and Breaking Cooperative Relations. Blackwell, New York (1988) 142–157.
Good, D.: Individuals, Interpersonal Relations, and Trust. In: Gambetta, D. (ed.): Trust: Making and Breaking Cooperative Relations Blackwell, New York (1988) 31–48.
Schwab, D. P.: Construct Validity in Organizational Behavior. In: Staw, B. M., Cummings, L. L. (eds.): Research in Organizational Behavior, Vol. 2. JAI Press, Greenwich, CN (1980) 3–43.
Taylor, R. G.: The Role of Trust in Labor-Management Relations. Organization Development Journal summer, (1989) 85–89.
Tiryakian, E. A.: Typologies. In: Sills, D. L. (ed.): International Encyclopedia of the Social Science, Vol. 16. The Macmillan Company & The Free Press (1968) 177–186.

Sorted by citations

Developing and validating trust measures for e-commerce: an integrative typology
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002) · Information Systems Research · doi:10.1287/isre.13.3.334.81 · Cited by 5,550
An integrative model of organizational trust: past, present, and future
Schoorman, F. D., Mayer, R. C., & Davis, J. H. (2007) · Academy of Management Review · doi:10.5465/amr.2007.24348410 · Cited by 2,794
The impact of initial consumer trust on intentions to transact with a web site: a trust building model
Harrison McKnight, D., Choudhury, V., & Kacmar, C. (2002) · The Journal of Strategic Information Systems · doi:10.1016/s0963-8687(02)00020-3 · Cited by 2,164
The mind in the machine: Anthropomorphism increases trust in an autonomous vehicle
Waytz, A., Heafner, J., & Epley, N. (2014) · Journal of Experimental Social Psychology · doi:10.1016/j.jesp.2014.01.005 · Cited by 1,439
Developing a unified definition of digital transformation
Gong, C., & Ribière, V. (2020) · Technovation · doi:10.1016/j.technovation.2020.102217 · Cited by 1,117
How do patients evaluate and make use of online health information?
Sillence, E., Briggs, P., Harris, P. R., & Fishwick, L. (2007) · Social Science & Medicine · doi:10.1016/j.socscimed.2007.01.012 · Cited by 676
Value co-creation and purchase intention in social network sites: The role of electronic Word-of-Mouth and trust – A theoretical analysis
See-To, E. W. K., & Ho, K. K. W. (2013) · Computers in Human Behavior · doi:10.1016/j.chb.2013.10.013 · Cited by 610
The mechanism of trust and distrust formation and their relational outcomes
CHO, J. (2006) · Journal of Retailing · doi:10.1016/j.jretai.2005.11.002 · Cited by 336
Blockchain as a confidence machine: The problem of trust & challenges of governance
De Filippi, P., Mannan, M., & Reijers, W. (2020) · Technology in Society · doi:10.1016/j.techsoc.2020.101284 · Cited by 406
Acceptance of mobile banking framework in Pakistan
Afshan, S., & Sharif, A. (2016) · Telematics and Informatics · doi:10.1016/j.tele.2015.09.005 · Cited by 376
Trustworthy artificial intelligence and the European Union AI act: On the conflation of trustworthiness and acceptability of risk
Laux, J., Wachter, S., & Mittelstadt, B. (2024) · Regulation & Governance · doi:10.1111/rego.12512 · Cited by 365
Are There Neural Gender Differences in Online Trust? An fMRI Study on the Perceived Trustworthiness of eBay Offers1
Riedl, Hubert, M., & Kenning, P. (2010) · MIS Quarterly · doi:10.2307/20721434 · Cited by 359
Theoretical Considerations and Development of a Questionnaire to Measure Trust in Automation
Körber, M. (2019) · Advances in Intelligent Systems and Computing · doi:10.1007/978-3-319-96074-6_2 · Cited by 317
An empirical study on consumer first purchase intention in online shopping: integrating initial trust and TAM
Kim, J. B. (2012) · Electronic Commerce Research · doi:10.1007/s10660-012-9089-5 · Cited by 324
Trust: An Integrative Review from a Person–Situation Perspective
Thielmann, I., & Hilbig, B. E. (2015) · Review of General Psychology · doi:10.1037/gpr0000046 · Cited by 288
Trust and Distrust as Distinct Concepts: Why Studying Distrust in Institutions is Important
de Walle, S. V., & Six, F. E. (2013) · Journal of Comparative Policy Analysis Research and Practice · doi:10.1080/13876988.2013.785146 · Cited by 250
Top-Down Knowledge Hiding in Organizations: An Empirical Study of the Consequences of Supervisor Knowledge Hiding Among Local and Foreign Workers in the Middle East
Arain, G. A., Bhatti, Z. A., Ashraf, N., & Fang, Y. (2018) · Journal of Business Ethics · doi:10.1007/s10551-018-4056-2 · Cited by 233
A framework for understanding trust factors in web-based health advice
Sillence, E., Briggs, P., Harris, P., & Fishwick, L. (2006) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2006.02.007 · Cited by 210
Repurchase intentions in Y generation: mediation of trust and e-satisfaction
Trivedi, S. K., & Yadav, M. (2020) · Marketing Intelligence & Planning · doi:10.1108/mip-02-2019-0072 · Cited by 267
Trust and mistrust of online health sites
Sillence, E., Briggs, P., Fishwick, L., & Harris, P. (2004) · Proceedings of the SIGCHI Conference on Human Factors in Computing Systems · doi:10.1145/985692.985776 · Cited by 211
Restoring Trust Through the Co-Production of Public Services: A theoretical elaboration
Fledderus, J., Brandsen, T., & Honingh, M. E. (2013) · Public Management Review · doi:10.1080/14719037.2013.848920 · Cited by 236
Trust Repair
Lewicki, R. J., & Brinsfield, C. (2017) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032516-113147 · Cited by 202
The joint moderating role of trust propensity and gender on consumers’ online shopping behavior.
Chen, Y., Yan, X., Fan, W., & Gordon, M. (2015) · Computers in Human Behavior · doi:10.1016/j.chb.2014.10.020 · Cited by 200
Concepts, causes and consequences of trust in news media – a literature review and framework
Fawzi, N., Steindl, N., Obermaier, M., Prochazka, F., Arlt, D., Blöbaum, B., Dohle, M., Engelke, K. M., Hanitzsch, T., Jackob, N., et al. (2021) · Annals of the International Communication Association · doi:10.1080/23808985.2021.1960181 · Cited by 192
Consumer trust and distrust: An issue of website design
Ou, C. X., & Sia, C. L. (2010) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2010.08.003 · Cited by 153
Trust, Untrust, Distrust and Mistrust – An Exploration of the Dark(er) Side
Marsh, S., & Dibben, M. R. (2005) · Lecture Notes in Computer Science · doi:10.1007/11429760_2 · Cited by 188
Distinguishing the effects of B2B information quality, system quality, and service outcome quality on trust and distrust
McKnight, D. H., Lankton, N. K., Nicolaou, A. I., & Price, J. B. (2017) · The Journal of Strategic Information Systems · doi:10.1016/j.jsis.2017.01.001 · Cited by 207
Do people trust too much or too little?
Fetchenhauer, D., & Dunning, D. A. (2008) · Journal of Economic Psychology · doi:10.1016/j.joep.2008.04.006 · Cited by 174
Trusting Humans and Avatars: A Brain Imaging Study Based on Evolution Theory
Riedl‬, R., Mohr, P. N. C., Kenning, P. H., Davis, F. D., & Heekeren, H. R. (2014) · Journal of Management Information Systems · doi:10.2753/mis0742-1222300404 · Cited by 179
Seeing brands as humans: Development and validation of a brand anthropomorphism scale
Golossenko, A., Pillai, K. G., & Aroean, L. (2020) · International Journal of Research in Marketing · doi:10.1016/j.ijresmar.2020.02.007 · Cited by 207
Why do people rideshare? An experimental study
Amirkiaee, S. Y., & Evangelopoulos, N. E. (2018) · Transportation Research Part F Traffic Psychology and Behaviour · doi:10.1016/j.trf.2018.02.025 · Cited by 186
Building Trust in Autonomous Vehicles: Role of Virtual Reality Driving Simulators in HMI Design
Morra, L., Lamberti, F., Prattico, F. G., Rosa, S. L., & Montuschi, P. (2019) · IEEE Transactions on Vehicular Technology · doi:10.1109/tvt.2019.2933601 · Cited by 179
SupportingTrust in Autonomous Driving
Häuslschmid, R., von Bülow, M., Pfleging, B., & Butz, A. (2017) · Proceedings of the 22nd International Conference on Intelligent User Interfaces · doi:10.1145/3025171.3025198 · Cited by 170
Online shopping intention in the context of data breach in online retail stores: an examination of older and younger adults.
Chakraborty, R., Lee, J., Bagchi-Sen, S., Upadhyaya, S., & Raghav Rao, H. (2016) · Decision Support Systems · doi:10.1016/j.dss.2015.12.007 · Cited by 165
Who trusts social media?
Warner‐Søderholm, G., Bertsch, A., Sawe, E., Lee, D. R., Wolfe, T., Meyer, J., Engel, J., & Fatilua, U. N. (2017) · Computers in Human Behavior · doi:10.1016/j.chb.2017.12.026 · Cited by 198
Willingness to participate in direct load control: The role of consumer distrust
Stenner, K., Frederiks, E. R., Hobman, E. V., & Cook, S. (2016) · Applied Energy · doi:10.1016/j.apenergy.2016.10.099 · Cited by 174
Consensus on Conceptualizations and Definitions of Trust: Are We There Yet?
PytlikZillig, L. M., & Kimbrough, C. D. (2015) · Springer eBooks · doi:10.1007/978-3-319-22261-5_2 · Cited by 170
Conspiracy Theories and Institutional Trust: Examining the Role of Uncertainty Avoidance and Active Social Media Use
Mari, S., de Zúñiga, H. G., Suerdem, A. K., Hanke, K., Brown, G. P., Vilar, R., Boer, D., & Bilewicz, M. (2021) · Political Psychology · doi:10.1111/pops.12754 · Cited by 182
Privacy preserving actions of older adults on social media: Exploring the behavior of opting out of information sharing
Chakraborty, R., Vishik, C., & Rao, H. R. (2013) · Decision Support Systems · doi:10.1016/j.dss.2013.01.004 · Cited by 150
Trust and distrust: Polar opposites, or independent but co-existing?
Saunders, M. N. K., Dietz, G., & Thornhill, A. R. (2014) · Human Relations · doi:10.1177/0018726713500831 · Cited by 148
In crowdfunding we trust: A trust-building model in lending crowdfunding
Moysidou, K., & Hausberg, J. P. (2019) · Journal of Small Business Management · doi:10.1080/00472778.2019.1661682 · Cited by 169
Cognitive Biases, Organization, and Entrepreneurial Firm Survival
Gudmundsson, S. V., & Lechner, C. (2010) · European Management Journal · doi:10.1016/j.emj.2013.01.001 · Cited by 151
Going online for health advice: Changes in usage and trust practices over the last five years
Sillence, E., Briggs, P., Harris, P. R., & Fishwick, L. (2006) · Interacting with Computers · doi:10.1016/j.intcom.2006.10.002 · Cited by 135
Technology fears: distrust and cultural persistence in electronic marketplace adoption
Hsiao, R. (2003) · The Journal of Strategic Information Systems · doi:10.1016/s0963-8687(03)00034-9 · Cited by 137
Distrust and trust in B2C e-commerce
McKnight, D. H., & Choudhury, V. (2006) · International Conference on Electronic Commerce · doi:10.1145/1151454.1151527 · Cited by 129
On measuring trust and distrust in journalism: Reflection of the status quo and suggestions for the road ahead
Engelke, K. M., Hase, V., & Wintterlin, F. (2019) · Journal of Trust Research · doi:10.1080/21515581.2019.1588741 · Cited by 133
Consumer trust in e-commerce web sites
Beatty, P., Reay, I., Dick, S., & Miller, J. (2011) · ACM Computing Surveys · doi:10.1145/1922649.1922651 · Cited by 120
The educational roots of trust
Borgonovi, F., & Burns, T. (2015) · OECD education working papers · doi:10.1787/5js1kv85dfvd-en · Cited by 119
Enhancing Trust in Autonomous Vehicles through Intelligent User Interfaces That Mimic Human Behavior
Ruijten, P. A. M., Terken, J. M. B., & Chandramouli, S. N. (2018) · Multimodal Technologies and Interaction · doi:10.3390/mti2040062 · Cited by 128
Exploring the mediating effects of trust on principal leadership and teacher professional learning in Hong Kong primary schools
Li, L. J. 李., Hallinger, P., & Walker, A. D. (2015) · Educational Management Administration & Leadership · doi:10.1177/1741143214558577 · Cited by 137
Trust, distrust and lack of confidence of users in online social media-sharing communities
Kim, Y. A., & Ahmad, M. A. (2012) · Knowledge-Based Systems · doi:10.1016/j.knosys.2012.09.002 · Cited by 116
Epistemology in the Era of Fake News: An Exploration of Information Verification Behaviors among Social Networking Site Users
Torres, R., Gerhart, N., & Negahban, A. (2018) · ACM SIGMIS Database: the DATABASE for Advances in Information Systems · doi:10.1145/3242734.3242740 · Cited by 113
Recommendations in Signed Social Networks
Tang, J., Aggarwal, C. C., & Liu, H. (2016) · International World Wide Web Conference (WWW) · doi:10.1145/2872427.2882971 · Cited by 113
Can we trust a chatbot like a physician? A qualitative study on understanding the emergence of trust toward diagnostic chatbots
Seitz, L., Bekmeier‐Feuerhahn, S., & Gohil, K. (2022) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2022.102848 · Cited by 126
Under a cloud of suspicion: trust, distrust, and their interactive effect in interorganizational contracting
Connelly, B. L., Miller, T. L., & Devers, C. E. (2011) · Strategic Management Journal · doi:10.1002/smj.974 · Cited by 113
The Driving Forces of Facebook Social Commerce
Al‐Adwan, A. S., & Kokash, H. A. (2018) · Journal of theoretical and applied electronic commerce research · doi:10.4067/s0718-18762019000200103 · Cited by 125
Consumer trust repair: A critical literature review
Božić, B. (2017) · European Management Journal · doi:10.1016/j.emj.2017.02.007 · Cited by 141
Examining customers’ continuance intentions towards internet banking usage
Ofori, K. S., Boateng, H., Okoe, A. F., & Gvozdanović, I. (2017) · Marketing Intelligence & Planning · doi:10.1108/mip-11-2016-0214 · Cited by 116
Predicting online repurchase intentions with e-satisfaction as mediator: a study on Gen Y
Trivedi, S. K., & Yadav, M. (2018) · VINE Journal of Information and Knowledge Management Systems · doi:10.1108/vjikms-10-2017-0066 · Cited by 136
A Review on Human–Machine Trust Evaluation: Human-Centric and Machine-Centric Perspectives
Gebru, B., Zeleke, L., Blankson, D., Nabil, M., Nateghi, S., Homaifar, A., & Tunstel, E. (2022) · IEEE Transactions on Human-Machine Systems · doi:10.1109/thms.2022.3144956 · Cited by 101
Explaining citizens’ resistance to use digital contact tracing apps: A mixed-methods study
Prakash, A. V., & Das, S. (2021) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2021.102468 · Cited by 105
Factors of Information Credibility for an Internet Advice Site
McKnight, H., & Kacmar, C. J. (2006) · Hawaii International Conference on System Sciences (HICSS) · doi:10.1109/hicss.2006.181 · Cited by 100
Social Media Activities and Its Influence on Customer-Brand Relationship: An Empirical Study of Apparel Retailers’ Activity in India
Sharma, S., Singh, S., Kujur, F., & Das, G. (2020) · Journal of theoretical and applied electronic commerce research · doi:10.3390/jtaer16040036 · Cited by 99
The Role of Gender Differences in the Impact of CSR Perceptions on Corporate Marketing Outcomes
Hur, W., Kim, H., & Jang, J. H. (2015) · Corporate Social Responsibility and Environmental Management · doi:10.1002/csr.1380 · Cited by 103
Cryptocurrencies as a Financial Tool: Acceptance Factors
Gil‐Cordero, E., Cabrera-Sánchez, J.-P., & Arrás-Cortés, M. J. (2020) · Mathematics · doi:10.3390/math8111974 · Cited by 110
The influence of customer trust and artificial intelligence on customer engagement and loyalty – The case of the home-sharing industry
Chen, Y., Prentice, C., Weaven, S. K., & Hsiao, A. (2022) · Frontiers in Psychology · doi:10.3389/fpsyg.2022.912339 · Cited by 149
Interorganizational Trust: Origins, Dysfunctions and Regulation of Rigidities
Thorgren, S., & Wincent, J. (2010) · British Journal of Management · doi:10.1111/j.1467-8551.2010.00717.x · Cited by 94
Is distrust the negation of trust?: the value of distrust in social media
Tang, J., Hu, X., & Liu, H. (2014) · Proceedings of the 25th ACM conference on Hypertext and social media · doi:10.1145/2631775.2631793 · Cited by 91
Do trust and distrust in coopetition matter to performance?
Raza‐Ullah, T., & Kostis, A. (2019) · European Management Journal · doi:10.1016/j.emj.2019.10.004 · Cited by 89
Towards Incentive-Compatible Reputation Management
Jurca, R., & Faltings, B. V. (2003) · Lecture notes in computer science · doi:10.1007/3-540-36609-1_11 · Cited by 89
The dimensionality of trust-relevant constructs in four institutional domains: results from confirmatory factor analyses
PytlikZillig, L. M., Hamm, J. A., Shockley, E., Herian, M. N., Neal, T. M. S., Kimbrough, C. D., Tomkins, A. J., & Bornstein, B. H. (2016) · Journal of Trust Research · doi:10.1080/21515581.2016.1151359 · Cited by 92
Sources of distrust: Airbnb guests' perspectives
Sthapit, E., & Björk, P. (2019) · Tourism Management Perspectives · doi:10.1016/j.tmp.2019.05.009 · Cited by 94
Theoretical considerations and development of a questionnaire to measure trust in automation
Körber, M. (2018) · doi:10.31234/osf.io/nfc45 · Cited by 71
Tourism and Trust: Theoretical Reflections
Williams, A. M., & Baláž, V. (2020) · Journal of Travel Research · doi:10.1177/0047287520961177 · Cited by 97
Trustworthy AI: Securing Sensitive Data in Large Language Models
Feretzakis, G., & Verykios, V. S. (2024) · AI · doi:10.3390/ai5040134 · Cited by 102
Health Websites that people can trust – the case of hypertension
Sillence, E., Briggs, P., Harris, P. R., & Fishwick, L. (2006) · Interacting with Computers · doi:10.1016/j.intcom.2006.07.009 · Cited by 86
System justification and the perception of food risks
Vainio, A., Mäkiniemi, J.-P., & Paloniemi, R. (2013) · Group Processes & Intergroup Relations · doi:10.1177/1368430213503502 · Cited by 81
User Trust in Intelligent Systems
Holliday, D. D., Wilson, S., & Stumpf, S. (2016) · ACM International Conference on Intelligent User Interfaces (IUI) · doi:10.1145/2856767.2856811 · Cited by 85
What is public trust in the healthcare system? A new conceptual framework developed from qualitative data in England
Gille, F., Smith, S. C., & Mays, N. (2020) · Social Theory & Health · doi:10.1057/s41285-020-00129-x · Cited by 98
Sex Differences in Willingness to Participate in Research Based on Study Risk Level Among a Community Sample of African Americans in North Central Florida
Otufowora, A., Liu, Y., Young, H. W., Egan, K. L., Varma, D. S., Striley, C. W., & Cottler, L. B. (2020) · Journal of Immigrant and Minority Health · doi:10.1007/s10903-020-01015-4 · Cited by 82
Integrating Artificial Intelligence and Customer Experience
Chen, Y., & Prentice, C. (2024) · Australasian Marketing Journal (AMJ) · doi:10.1177/14413582241252904 · Cited by 129
High levels of medical mistrust are associated with low quality of life among black and white men with prostate cancer
Kinlock, B. L., Parker, L. J., Bowie, J. V., Howard, D. L., Laveist, T. A., & Thorpe, R. J. (2017) · Cancer Control · doi:10.1177/107327481702400112 · Cited by 81
Trust theory and customer services research: theoretical review and synthesis
Isaeva, N., Gruenewald, K., & Saunders, M. N. K. (2020) · Service Industries Journal · doi:10.1080/02642069.2020.1779225 · Cited by 114
Multi-faceted trust and distrust prediction for recommender systems
Fang, H., Guo, G., & Zhang, J. (2015) · Decision Support Systems · doi:10.1016/j.dss.2015.01.005 · Cited by 66
Building interpersonal trust in a travel-related virtual community: A case study on a Guangzhou couchsurfing community
Luo, Q., & Zhang, H. (2015) · Tourism Management · doi:10.1016/j.tourman.2015.10.003 · Cited by 81
The Relation Between Activity-Based Work Environments and Office Workers’ Job Attitudes and Vitality
Wohlers, C., Hartner‐Tiefenthaler, M., & Hertel, G. (2017) · Environment and Behavior · doi:10.1177/0013916517738078 · Cited by 78
M-banking barriers in Pakistan: a customer perspective of adoption and continuity intention
Siyal, A. W., Ding, D., & Siyal, S. (2019) · Data Technologies and Applications · doi:10.1108/dta-04-2018-0022 · Cited by 83
Exploring trust and distrust as conceptually and empirically distinct constructs: Association with symmetrical communication and public engagement across four pairings of trust and distrust
Kang, M., & Park, Y. E. (2017) · Journal of Public Relations Research · doi:10.1080/1062726x.2017.1337579 · Cited by 77
Examining the effects of malfunctioning personalized services on online users' distrust and behaviors
Chau, P. Y. K., Ho, S. Y., Ho, K. K. W., & Yao, Y. (2013) · Decision Support Systems · doi:10.1016/j.dss.2013.05.023 · Cited by 77
Entrepreneurial ecosystem: do you trust or distrust?
Muldoon, J. E., Bauman, A., & Lucy, C. (2018) · Journal of Enterprising Communities People and Places in the Global Economy · doi:10.1108/jec-07-2017-0050 · Cited by 91
Refining Technology Threat Avoidance Theory
Carpenter, D., Young, D. K., Barrett, P., & McLeod, A. J., Jr. (2019) · Communications of the Association for Information Systems · doi:10.17705/1cais.04422 · Cited by 94
Understanding AI-based customer service resistance: A perspective of defective AI features and tri-dimensional distrusting beliefs
Yang, B., Sun, Y., & Shen, X. (2022) · Information Processing & Management · doi:10.1016/j.ipm.2022.103257 · Cited by 78
Alarm fatigue and its influence on staff performance
Deb, S., & Claudio, D. (2015) · IIE Transactions on Healthcare Systems Engineering · doi:10.1080/19488300.2015.1062065 · Cited by 74
A question of trust: user-centered design requirements for an informatics intervention to promote the sexual health of African-American youth
Veinot, T. C., Campbell, T. R., Kruger, D. J., & Grodzinski, A. R. (2013) · Journal of the American Medical Informatics Association · doi:10.1136/amiajnl-2012-001361 · Cited by 75
Online traceability for halal product information: perceptions of Muslim consumers in Indonesia
Sayogo, D. S. (2017) · Journal of Islamic marketing · doi:10.1108/jima-07-2016-0057 · Cited by 83
Should We Design for Control, Trust or Involvement?
Hartikainen, H., Iivari, N., & Kinnula, M. (2016) · ACM International Conference on Interaction Design and Children (IDC) · doi:10.1145/2930674.2930680 · Cited by 79
Trust in automated vehicles: constructs, psychological processes, and assessment
Walker, F., Forster, Y., Hergeth, S., Kraus, J., Payre, W., Wintersberger, P., & Martens, M. (2023) · Frontiers in Psychology · doi:10.3389/fpsyg.2023.1279271 · Cited by 83
Examining Trust, Forgiveness and Regret as Computational Concepts
Marsh, S., & Briggs, P. (2009) · Human-computer interaction series · doi:10.1007/978-1-84800-356-9_2 · Cited by 70
Second Chance for a First Impression? Trust Development in Intelligent System Interaction
Tolmeijer, S., Gadiraju, U., Ghantasala, R., Gupta, A., & Bernstein, A. (2021) · Proceedings of the 29th ACM Conference on User Modeling, Adaptation and Personalization · doi:10.1145/3450613.3456817 · Cited by 67
Personalisation and Trust: A Reciprocal Relationship?
Briggs, P., Simpson, B., & Angeli, A. D. (2004) · Human-computer interaction series · doi:10.1007/1-4020-2148-8_4 · Cited by 70

Authors: Harrison McKnight, D., & Chervany, N. L.
Affiliations: University of Minnesota (US)
Venue: Lecture Notes in Computer Science
Publisher: Springer Berlin Heidelberg
Published: 2001
Pages: 27-54
ISSN: 0302-9743 (ISSN-L)
1611-3349
DOI: 10.1007/3-540-45547-7_3
OpenAlex: W1976860309
Cited by: 747
References: 105
Citations by year: 2026: 38 · 2025: 32 · 2024: 54 · 2023: 40 · 2022: 42 · 2021: 74 · 2020: 49 · 2019: 52 · 2018: 47 · 2017: 37 · 2016: 39 · 2015: 41 · 2014: 35 · 2013: 26 · 2012: 19
FWCI: 15.75
Type: conference paper
Language: en
Open access: closed
Licence: www.springer.com/tdm (tdm)
Locations: Lecture notes in computer science (publishedVersion)
Lecture notes in computer science
Topics: Social Sciences › Sociology and Political Science › Social Power and Status Dynamics
Social Sciences › Economics, Econometrics and Finance › Economics and Econometrics › Experimental Behavioral Economics Studies
Social Sciences › Sociology and Political Science › Social Capital and Networks
Keywords: trust, distrust, conceptual definitions, disposition to trust, institutional trust, trusting beliefs, trust behavior, construct measurement

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Trust and Distrust Definitions: One Bite at a Time

Overview

Integrity signals

Verification

Claims the paper makes

Claims other papers make about this one

Citations

Cites

Cited by

Related

Metadata

Record

About these checks