Cited by 461Behavioral and Psychological StudiesHuman Resource Development and Performance EvaluationCompetency Development and Evaluation

Evidence-Based Staff Training: A Guide for Practitioners

Open access
Parsons, Marsha B., Rollyson, Jeannia H., Reid, Dennis H.·2012·Behavior Analysis in Practice

Abstract

Behavior analysts in human service agencies are commonly expected to train support staff as one of their job duties. Traditional staff training is usually didactic in nature and generally has not proven particularly effective. We describe an alternative, evidence-based approach for training performance skills to human service staff. The description includes a specific means of conducting a behavioral skills training session with a group of staff followed by on-the-job training requirements. A brief case demonstration then illustrates application of the training approach and its apparent effectiveness for training staff in two distinct skill sets: use of most-to-least prompting within teaching procedures and use of manual signs. Practical issues associated with applying evidence-based behavioral training are presented with a focus on providing training that is effective, efficient, and acceptable to staff trainees.

Integrity signals

Registry

Crossref · 10.1007/bf03391819

Cites

44 of 44 references verified0 citation errors · 0 not checkable

Statistics

Nothing to recompute.

Claims the paper makes

10 of 33 cited sources checked · 2 supported · 0 flagged · accuracy not yet measured

  • Premisecitation

    Programs that rely heavily on verbal-skill training approaches typically prove ineffective in creating a meaningful impact on the job performance of human service staff.

    “Thus, programs that rely heavily on verbal-skill training approaches typically prove ineffective in creating a meaningful impact on the job performance of human service staff (Alavosius & Sulzer-Azaroff, 1990;Petscher & Bailey, 2006;Phillips, 1998).”
    Quote in the paperSubstantial claim1 of 3 sources checked
    • cites Alavosius & Sulzer-Azaroff, 1990 source
    • cites Petscher & Bailey, 2006 source

      The Design and Procedure section describes a brief training session involving discussion, modeling, and a written posttest. The Discussion says this information did not produce sustained, clinically significant improvements; large improvements followed prompting and self-monitoring. This supports the finding for the instructional assistants studied, but not the broader claim that verbal-skill training programs typically prove ineffective for human service staff generally. Page numbers are unavailable in our copy. (LLM, conf=0.85)

      Experimental — accuracy not yet measured
    • cites Phillips, 1998 source
  • Premisecitation

    Many staff in human service agencies often do not acquire the skills that the procedures are intended to train.

    “Despite this existing research, many staff in human service agencies often do not acquire the skills that the procedures are intended to train (Casey & McWilliam, 2011;Clark, Cushing, & Kennedy, 2004;Sturmey, 1998).”
    Quote in the paperSubstantial claim1 of 3 sources checked
    • cites Casey & McWilliam, 2011 source

      The Results and Discussion section (page not provided) reports that giving teachers information about the zone defense schedule improved performance but was insufficient to meet the 80% criterion; checklist-based feedback brought further improvement. This supports the narrower point that information alone may not produce the intended skills, but the study does not establish that many staff across human service agencies often fail to acquire them. (LLM, conf=0.85)

      Experimental — accuracy not yet measured
    • cites Clark, Cushing, & Kennedy, 2004 source
    • cites Sturmey, 1998 source
  • Premisecitation

    Video models have been effectively incorporated into BST as the demonstration component for teaching staff various skills such as conducting discrete-trial instruction and use of picture communication systems.

    “Alternatively, video models have been effectively incorporated into BST as the demonstration component for teaching staff various skills such as conducting discrete-trial instruction (Catania et al., 2009;Sarakoff & Sturmey, 2004) and use of picture communication systems (Rosales et al., 2009).”
    Quote in the paperNot a substantial claim2 of 3 sources checked
    • cites Catania et al., 2009 source

      The Procedure and Results and Discussion sections report that video modeling improved staff accuracy in conducting discrete-trial instruction. They do not show that the video was incorporated into behavioral skills training (BST) as its demonstration component; the paper describes the video-modeling intervention separately from the training package discussed in its introduction. The picture-communication claim is attributed to a different citation. (LLM, conf=0.86)

      Experimental — accuracy not yet measured
    • cites Sarakoff & Sturmey, 2004

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

    • cites Rosales et al., 2009 source

      The Abstract reports improved PECS implementation after a BST package that included video. The Procedure says participants watched PECS videos, but identifies the trainer and confederate’s live demonstration as the modeling component repeated during BST. The study therefore supports incorporating video into effective PECS training, not specifically using video models as the BST demonstration component. (LLM, conf=0.87)

      Experimental — accuracy not yet measured
  • Premisecitation

    Research in this area has received some criticism due to its heavy reliance on acceptability surveys.

    “In considering reports of staff acceptance of BST-based training programs, it should also be noted that research in this area has received some criticism due to its heavy reliance on acceptability surveys (Parsons & Reid, 2012).”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites Parsons & Reid, 2012 source

      The Discussion (page not specified) says surveys are commonly used to assess acceptability in behavior analysis research but cautions that they are not always valid indicators of participant acceptance. This supports the criticism of reliance on surveys, but the paper discusses reading groups and does not establish that BST-based training research in particular relies heavily on them. (LLM, conf=0.84)

      Experimental — accuracy not yet measured
  • Premisecitation

    It is often easier to schedule training time in short sessions without causing disruptions to consumer services compared to traditional half-day or day-long blocks of time.

    “Often it is easier to schedule training time in short sessions without causing disruptions to consumer services (e.g., during teacher planning time, immediately following consumer departure for the day) compared to traditional half-day or day-long blocks of time (Parsons & Reid, 2012).”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites Parsons & Reid, 2012 source

      The paper’s Reading group meetings section (page unavailable) says one-hour meetings were scheduled during planning time or on teacher workdays to avoid major disruptions to work with students. The Discussion compares the time required with traditional professional-development activities, but the paper does not establish that short sessions are generally easier to schedule than half-day or day-long blocks. (LLM, conf=0.85)

      Experimental — accuracy not yet measured
  • May combine two claims. 9
  • Classified as probably not a substantial claim. 11
  • May combine two claims.

    Premisecitation

    Staff training programs relying on verbal-skill strategies are effective for enhancing targeted knowledge but often ineffective for teaching trainees to perform newly targeted job skills.

    “Early behavioral research demonstrated that staff training programs relying on verbalskill strategies (e.g., lectures, presentation of written and visual material) are effective for enhancing targeted knowledge, but often are ineffective for teaching trainees to perform newly targeted job skills (Gardner, 1972).”
    Quote in the paperSubstantial claim1 of 1 sources checked
    • cites Gardner, 1972 source
  • May combine two claims.

    Findingown data

    All eight participants indicated they would recommend both the ML prompting and sign training to their colleagues.

    “All eight participants indicated they would recommend both the ML prompting and sign training to their colleagues.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S2 (checkable), S4 (based).

    Findingnone given

    Our experience suggests that a number of staff typically will not access the plan to review the information when needed.

    “Our experience suggests that a number of staff typically will not access the plan to review the information when needed.”
    Quote in the paperNot a substantial claim
  • Classified as probably not a substantial claim.

    Premisecitation

    Evidence-based staff training consists of performance- and competency-based strategies.

    “Evidence-based staff training consists of performance-and competency-based strategies (Reid et al., 2003).”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Reid et al., 2003 source
  • Classified as probably not a substantial claim.

    Premisecitation

    The importance of relying on evidence-based practices in the provision of supports and services for individuals with disabilities is becoming well-accepted.

    “The importance of relying on evidence-based practices in the provision of supports and services for individuals with disabilities is becoming well-accepted (Detrich, Keyworth, & States, 2008).”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Detrich, Keyworth, & States, 2008

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • May combine two claims.

    Interpretationcitation

    This increased time investment is a likely explanation for the continued use of verbal-based training strategies in human service agencies, along with lack of familiarity with the BST alternative.

    “This increased time investment is a likely explanation for the continued use of verbal-based training strategies in human service agencies, along with lack of familiarity with the BST alternative (Reid, 2004).”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Reid, 2004

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • Probably not a substantial claim: may not pass S4 (based).

    Premisenone given

    Typical staff training endeavors in many human service agencies rely on vocal presentations, perhaps supplemented with written handouts and some modeling.

    “As indicated previously, typical staff training endeavors in many human service agencies rely on vocal presentations, perhaps supplemented with written handouts and some modeling.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S4 (based).

    Interpretationnone given

    Providing ineffective training ultimately involves further time investment to correct or improve inadequate performance on the job.

    “Additionally, providing ineffective training ultimately involves further time investment to correct or improve inadequate performance on the job.”
    Quote in the paperNot a substantial claim
  • Classified as probably not a substantial claim. May combine two claims.

    Interpretationreasoning

    The group training protocol is not complete because it involves a simulated situation; the session must be followed by on-the-job training.

    “However, because the training involves a simulated situation (e.g., role plays, no consumers present), the overall training process is not complete.The session must be followed by on-the-job training.”
    Quote in the paperSubstantial claim
  • May combine two claims.

    Premisecitation

    Macurik et al. (2008) found that the use of a DVD required less trainer time and was as effective as the usual process of conducting a group training session followed by on-the-job training.

    “Macurik et al. found that the use of the DVD required less trainer time and was as effective as the usual process of conducting a group training session (followed by on-the-job training).”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Macurik et al., 2008 source
  • May combine two claims.

    Interpretationreasoning

    This paper describes an approach to training performance skills that has an established evidence-base and could help behavior analysts in successfully training relevant work skills to human service staff.

    “This paper describes an approach to training performance skills that has an established evidence-base and could help behavior analysts in successfully training relevant work skills to human service staff.”
    Quote in the paperSubstantial claim
    • Rests on an assumption: Practitioners such as behavior analysts may not be well-versed in conducting staff training using behavior analytic approaches.
  • May combine two claims.

    Interpretationown data

    All participants increased their correct ML prompting and signing skills following training and all displayed proficient use of the newly acquired skills on the job.

    “All participants increased their correct ML prompting and signing skills following training and all displayed proficient use of the newly acquired skills on the job.”
    Quote in the paperSubstantial claim
    • Rests on an assumption: The risk of creating an uncomfortable experience for staff by conducting baseline signing on-the-job sessions was high.
    • Rests on an assumption: The likelihood of correct production of untrained signs was very low.
  • May combine two claims.

    Premisecitation

    Completion of training is often a necessary but rarely a sufficient step to promote proficient staff performance on the job.

    “However, it should also be emphasized that although completion of training is often a necessary step to promote proficient staff performance on the job, it is rarely a sufficient step (Reid et al., 2012, Chapter 4).”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Reid et al., 2012, Chapter 4

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Study design and conductnone given

    Interobserver agreement checks were conducted on a sign-by-sign basis during all trials on 36% of assessment sessions, for each participant and condition.

    “Interobserver agreement checks were conducted on a sign-by-sign basis during all trials on 36% of assessment sessions, for each participant and condition.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    The ML prompting protocol involved five teaching components based on previous research on LM prompting.

    “The ML prompting protocol involved five teaching components based on previous research on LM prompting (Parsons & Reid, 1999).”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Parsons & Reid, 1999 source
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Study design and conductown data

    Interobserver agreement checks occurred during 43% of the on-the-job signing observations.

    “Interobserver agreement checks occurred during 43% of the on-the-job observations.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Interpretationown data

    From a practical perspective, the training did not involve disruptions in consumer services and reportedly was well received by all participants.

    “From a practical perspective, the training did not involve disruptions in consumer services and reportedly was well received by all participants.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Study design and conductnone given

    Interobserver agreement checks were conducted during 75% of all teaching sessions, involving each participant and experimental condition.

    “Interobserver agreement checks were conducted during 75% of all teaching sessions, involving each participant and experimental condition.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Role-play demonstrations can usually be readily accomplished by using a role-play process.

    “This step, referred to as modeling in BST, can usually be readily accomplished by using a role-play process (Adams, Tallon, & Rimell, 1980), and particularly when two trainers are present.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Adams, Tallon, & Rimell, 1980 source
19 of 19
  • The paper relies on this without support.

    Participants had not received formal training in manual signing for at least several years, if at all.

    “However, the participants had not received formal training in manual signing for at least several years, if at all.”
  • The paper relies on this without support.

    Documents such as plans for challenging behavior frequently contain much more information than what staff need to implement the plan.

    “Documents such as plans for challenging behavior frequently contain much more information than what staff need to implement the plan (e.g., background consumer information, assessment processes used to develop the plan), though the information is important for other purposes.”
  • The paper relies on this without support.

    Observing trainees and providing feedback to each trainee requires time and effort on the part of trainers.

    “Observing trainees and providing feedback to each trainee requires time and effort on the part of trainers.”
  • The paper relies on this without support.

    The risk of creating an uncomfortable experience for staff by conducting baseline signing on-the-job sessions was high.

    “No baseline session was conducted for signing because the risk of creating an uncomfortable experience for the staff was considered high”
  • The paper relies on this without support.

    The likelihood of correct production of untrained signs was very low.

    “while the likelihood of correct production of untrained signs was considered very low.”
  • The paper relies on this without support.

    Practitioners such as behavior analysts may not be well-versed in conducting staff training using behavior analytic approaches.

    “Though practitioners such as behavior analysts may be skilled at interacting with consumers and implementing behavioral protocols, those same practitioners may not be well-versed in conducting staff training using behavior analytic approaches such as that described here.”
6 of 6

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

Each contradiction between two passages listed here was confirmed by an independent check.

  • Eight participants reportedly recommended training received by only seven

    Minor

    The paper says only seven participants took part in sign training, but later says all eight recommended that training. It does not explain how the participant on medical leave evaluated it.

1 of 1

Cites

Flagged first, then by citations

Research works printed but not linked: 5

  1. Detrich, R., Keyworth, R., & States, J. (Eds.). (2008). Advances in evidence-based education: Volume 1, a roadmap to evidence-based education. Oakland, CA: The Wing Institute.
  2. Frazier, T. W. (1972). Training institutional staff in behavior modification principles and techniques. In R. D. Ruben, H. Fensterheim, J. D. Henderson, & L. P. Ullmann (Eds.), Advances in behavior therapy: Proceedings of the fourth conference of the Association for Advancement of Behavior Therapy (pp. 171–178). New York: Academic Press.
  3. Lewis, K., & Henderson, R. (1997). Sign language made simple: A complete introduction to American Sign Language. New York: Broadway Books.
  4. Reid, D. H. (2004). Training and supervising direct support personnel to carry out behavioral procedures. In J. L. Matson, R. B. Laud, & M. L. Matson (Eds.), Behavior modification for persons with developmental disabilities: Treatments and supports (pp. 73–99). Kingston, NY: National Association for the Dually Diagnosed.
  5. Reid, D. H., Parsons, M. B., & Green, C. W. (2012). The supervisor’s guidebook: Evidence-based strategies for promoting work quality and enjoyment among human service staff. Morganton, NC: Habilitative Management Consultants.

Cited by

Sorted by citations

Authors
Parsons, M. B., Rollyson, J. H., & Reid, D. H.
Affiliations
J. Iverson Riddle Developmental Center (US)
Corresponding author
Reid, Dennis H.
Venue
Behavior Analysis in Practice
Published
2012-12
Volume
5
Issue
2
Pages
2-11
ISSN
  • 1998-1929 (ISSN-L)
  • 2196-8934
OpenAlex
W1633067
Cited by
461
References
42
Citations by year
2026: 48 · 2025: 47 · 2024: 36 · 2023: 52 · 2022: 53 · 2021: 54 · 2020: 40 · 2019: 45 · 2018: 28 · 2017: 22 · 2016: 24 · 2015: 7 · 2014: 3 · 2013: 2
FWCI
7.73
Type
journal article
Language
en
Open access
Locations
  • Behavior Analysis in Practice (publishedVersion)
  • Europe PMC (PubMed Central) (publishedVersion)
  • PubMed Central (publishedVersion)
  • PubMed (publishedVersion)
Topics
  • Social Sciences › Psychology › Developmental and Educational Psychology › Behavioral and Psychological Studies
  • Social Sciences › Psychology › Applied Psychology › Human Resource Development and Performance Evaluation
  • Social Sciences › Psychology › Social Psychology › Competency Development and Evaluation
Keywords
employee training, behavioral skills training, evidence-based practice, human service agencies, on-the-job training, manual signs, teaching procedures, group training, behavior analysts

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