Cited by 580Customer Service Quality and LoyaltyTechnology Adoption and User BehaviourAuction Theory and Applications

The DOI matches its Crossref record; 99 of the 102 references it cites were found in a registry or an index.

Psychological Contract Violation in Online Marketplaces: Antecedents, Consequences, and Moderating Role

Pavlou, Paul A., Gefen, David·2005·Information Systems Research

Open this paper in CoChat — free account

Abstract

This study examines the nature and role of Psychological Contract Violation (PCV) in online marketplaces, a critical factor that has been largely overlooked by previous research. Applied to buyer-seller relationships, PCV is defined as a buyer’s perception of having being treated wrongly regarding the terms of an exchange agreement with an individual seller. PCV with individual sellers is proposed as a formative first-order construct driven by the occurrence of fraud, product misrepresentation, contract default, delivery delay, and failure to follow product guarantees and payment policies. PCV with an individual seller is proposed to prompt a generalized perception of PCV with the entire community of sellers in a marketplace. PCV with the community of sellers is hypothesized to negatively affect buyer transaction behavior in a marketplace by directly impacting transaction intentions, price premiums, trust, perceived risk, and the perceived effectiveness of institutional structures. PCV is also hypothesized to act as a moderator, transforming the buyers’ initial trust-based mindset to one more centered on perceived risk. Finally, PCV is hypothesized to attenuate the positive impact of trust on transaction intentions, while reinforcing the negative impact of perceived risk on transaction intentions. It is also proposed to attenuate the impact of the perceived effectiveness of institutional structures on trust, while strengthening its negative effect on perceived risk. As a means of preventing PCV, the buyers’ positive experience and the sellers’ favorable past performance are hypothesized to make PCV with the community of sellers less likely. A combination of primary and secondary longitudinal data from 404 buyers in eBay’s and Amazon’s online auctions support the proposed hypotheses, validating PCV as a central element of buyer-seller relationships in online marketplaces. Interestingly, ex post facto results show that buyers with higher perceptions of PCV with the community of sellers are less likely to experience PCV with an individual seller in the future. Implications for buyer-seller relationships in online marketplaces and the PCV literature are discussed. Also discussed is how the increasing number of buyers who experience PCV in online marketplaces extends the literature that has been largely developed based on buyers who had not experienced PCV.

Integrity signals

Registry

Crossref · 10.1287/isre.1050.0065

Cites

99 of 99 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

The theory of planned behavior
Ajzen, I. (1991) · Organizational Behavior and Human Decision Processes · doi:10.1016/0749-5978(91)90020-t · Cited by 90,587
Common method biases in behavioral research: A critical review of the literature and recommended remedies
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.5.879 · Cited by 82,194
Perceived usefulness, perceived ease of use, and user acceptance of information technology
Davis, F. D. (1989) · MIS Quarterly · doi:10.2307/249008 · Cited by 68,483
A Theory of Cognitive Dissonance
Festinger, L. (1957) · doi:10.1515/9781503620766 · Cited by 24,241
The Market for "Lemons": Quality Uncertainty and the Market Mechanism
Akerlof, G. A. (1970) · The Quarterly Journal of Economics · doi:10.2307/1879431 · Cited by 23,016
A Theory of Cognitive Dissonance
Morvan, C., & O’Connor, A. (2017) · Macat Library eBooks · doi:10.4324/9781912282432 · Cited by 18,284
The psychology of interpersonal relations
Heider, F. (1958) · American Sociological Review · doi:10.2307/2089062 · Cited by 17,189
Self-Reports in Organizational Research: Problems and Prospects
Podsakoff, P. M., & Organ, D. W. (1986) · Journal of Management · doi:10.1177/014920638601200408 · Cited by 17,102
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549
Exchange and Power in Social Life
Blau, P. M. (2017) · doi:10.4324/9780203792643 · Cited by 15,923

Show all 102 references

Research works printed but not linked: 33

Armstrong J. S., 1976, J. Marketing Res., 19, 396
10.2307/4132332 · DOI · Paper page
Bauer R. A., 1960, Dynamic Marketing for a Changing World, 389
Berenstein G. L., 2002, Intellectual Property Tech. Law J., 14, 1
10.2307/1252293 · DOI
Bernstein J., 2000, FBI
Chellappa R., 2002, J. Logist. Inform. Management, 15, 35
Chin W. W., 1998, MIS Quart., 22, 7
10.2307/3150288 · DOI
Collins A., 2001, Bus. Week
10.2307/1251773 · DOI
10.2307/258191 · DOI · Paper page
Farnsworth E. A., 1962, Contracts
10.2307/1252265 · DOI · Paper page
Gefen D., 2005, Comm. Association Inform. Systems, 16, 91
Gefen D., 2000, Comm. Association Inform. Systems, 4, 1
Gibbons L. J., 2002, Northwestern J. Internat. Law Bus., 23, 1
Macneil I., 1980, The New Social Contract: An Inquiry into Modern Contractual Relationships
10.2307/3152028 · DOI
Niehoff B., 2001, Rev. Bus., 22, 5
O’Donnell J., 2003, USA Today
Ohanian R., 1991, J. Advertising Res., 3, 45
10.2307/3150499 · DOI · Paper page
Pate J., 2000, Human Resource Management Internat. Digest, 8, 28
Pavlou P. A., 2003, Internat. J. Electronic Commerce, 7, 69
Prendergast C., 2002, Econom. J., 112, 34
Reichheld F. F., 2000, Harvard Bus. Rev., 78, 105
Snyder J. M., 2000, Federal Comm. Law J., 52, 453
Straub D., 2004, Comm. Assoc. Inform. Systems, 14, 380
Wijnholds H., 2001, Acad. Marketing Sci. Rev., 1
Wolverton T., 2001, CNET News
Wolverton T., 2002, CNET News
Zucker L., 1986, Res. Organ. Behavior, 8, 53

Sorted by citations

Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective1
Pavlou, P. A., Liang, H., & Xue, Y. (2007) · MIS Quarterly · doi:10.2307/25148783 · Cited by 2,646
Self-citation
Structural Equation Modeling in Information Systems Research Using Partial Least Squares
Urbach, N., & Ahlemann, F. (2010) · The Journal of Information Technology Theory and Application · Cited by 1,659
Untitled work
Gefen (2011) · doi:10.2307/23044042 · Cited by 1,596
Self-citation
Advancing formative measurement models
Diamantopoulos, A., Riefler, P., & Zeugner‐Roth, K. P. (2008) · Journal of Business Research · doi:10.1016/j.jbusres.2008.01.009 · Cited by 1,469
From it leveraging competence to competitive advantage in turbulent environments: the case of new product development
Pavlou, P. A., & El Sawy, O. A. (2006) · Information Systems Research · doi:10.1287/isre.1060.0094 · Cited by 1,311
Self-citation
A Comparison of Approaches for the Analysis of Interaction Effects Between Latent Variables Using Partial Least Squares Path Modeling
Henseler, J., & Chin, W. W. (2010) · Structural Equation Modeling A Multidisciplinary Journal · doi:10.1080/10705510903439003 · Cited by 1,339
Interpretation of Formative Measurement in Information Systems Research1
Cenfetelli, R. T., & Bassellier, G. (2009) · MIS Quarterly · doi:10.2307/20650323 · Cited by 1,051
The impact of personal dispositions on information sensitivity, privacy concern and trust in disclosing health information online
Bansal, G., Zahedi, F. “., & Gefen, D. (2010) · Decision Support Systems · doi:10.1016/j.dss.2010.01.010 · Cited by 958
Self-citation
The nature and role of feedback text comments in online marketplaces: implications for trust building, price premiums, and seller differentiation
Pavlou, P. A., & Dimoka, A. (2006) · Information Systems Research · doi:10.1287/isre.1060.0106 · Cited by 930
Self-citation
The personalization privacy paradox: An exploratory study of decision making process for location-aware marketing
Xu, H., Luo, X. (., Carroll, J. M., & Rosson, M. B. (2011) · Decision Support Systems · doi:10.1016/j.dss.2010.11.017 · Cited by 708
Interpretation of formative measurement in information systems research
Cenfetelli, R. T., & Bassellier, G. (2009) · Journal of the Association for Information Systems · doi:10.5555/2017434.2017440 · Cited by 706
On Product Uncertainty in Online Markets: Theory and Evidence1
Dimoka, A., Hong, Y., & Pavlou, P. A. (2012) · MIS Quarterly · doi:10.2307/41703461 · Cited by 682
Self-citation
The 'Third Hand': IT-Enabled Competitive Advantage in Turbulence Through Improvisational Capabilities
Pavlou, P. A., & Sawy, O. A. E. (2009) · Information Systems Research · doi:10.1287/isre.1100.0280 · Cited by 678
Self-citation
Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture
Vance, A., Elie-Dit-Cosaque, C., & Straub, D. W. (2008) · Journal of Management Information Systems · doi:10.2753/mis0742-1222240403 · Cited by 599
What Does the Brain Tell Us About Trust and Distrust? Evidence from a Functional Neuroimaging Study
Dimoka, A. (2010) · MIS Quarterly · doi:10.2307/20721433 · Cited by 579
An Update and Extension to SEM Guidelines for Admnistrative and Social Science Research
Gefen, D., Rigdon, E. E., & Straub, D. W. (2011) · Journal of the Association for Information Systems · Cited by 542
Self-citation
A Research Agenda for Trust in Online Environments
Gefen, D., Benbasat, I., & Pavlou, P. (2008) · Journal of Management Information Systems · doi:10.2753/mis0742-1222240411 · Cited by 482
Self-citation
Do context and personality matter? Trust and privacy concerns in disclosing private information online
Bansal, G., Zahedi, F. M., & Gefen, D. (2015) · Information & Management · doi:10.1016/j.im.2015.08.001 · Cited by 497
Self-citation
Assessing the effects of consumers’ product evaluations and trust on repurchase intention in e-commerce environments
Sullivan, Y. W., & Kim, D. J. (2018) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2017.12.008 · Cited by 443
Outsourcing to an Unknown Workforce: Exploring Opensourcing as a Global Sourcing Strategy1
Ågerfalk, P. J., & Fitzgerald (2008) · MIS Quarterly · doi:10.2307/25148845 · Cited by 455
Cultural Differences and Geography as Determinants of Online Prosocial Lending1
Burtch, G., Ghose, A., & Wattal, S. (2014) · MIS Quarterly · doi:10.25300/misq/2014/38.3.07 · Cited by 398
On The Use of Neurophysiological Tools in Is Research: Developing A Research Agenda for Neurois1
Dimoka, A., Banker, R. D., Benbasat, I., Davis, F. D., Dennis, A. R., Gefen, D., Gupta, A., Ischebeck, A. K., Kenning, Pavlou, P. A., et al. (2012) · MIS Quarterly · doi:10.2307/41703475 · Cited by 435
Self-citation
Cultivating the sense of belonging and motivating user participation in virtual communities: A social capital perspective
Zhao, L., Lu, Y., Wang, B., Chau, P. Y. K., & Zhang, L. (2012) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2012.02.006 · Cited by 389
The Impact of ERP Implementation on Business Process Outcomes: A Factor-Based Study
Karim, J., Somers, T. M., & Bhattacherjee, A. (2007) · Journal of Management Information Systems · doi:10.2753/mis0742-1222240103 · Cited by 329
An Empirical Study of the Impacts of Perceived Security and Knowledge on Continuous Intention to Use Mobile Fintech Payment Services
Lim, S. H., Kim, D. J., Hur, Y., & Park, K. (2018) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2018.1507132 · Cited by 354
Technology‐Based New Product Development Partnerships*
Ettlie, J. E., & Pavlou, P. A. (2006) · Decision Sciences · doi:10.1111/j.1540-5915.2006.00119.x · Cited by 309
Self-citation
Investigating logistics service quality in omni-channel retailing
Murfield, M. L. U., Boone, C. A., Rutner, P., & Thomas, R. (2017) · International Journal of Physical Distribution & Logistics Management · doi:10.1108/ijpdlm-06-2016-0161 · Cited by 335
Incorporating Formative Measures into Covariance-Based Structural Equation Models1
Diamantopoulos, A. (2011) · MIS Quarterly · doi:10.2307/23044046 · Cited by 291
E-file adoption: A study of U.S. taxpayers’ intentions
Schaupp, L. C., Carter, L. D., & McBride, M. E. (2010) · Computers in Human Behavior · doi:10.1016/j.chb.2009.12.017 · Cited by 316
The Role of Organizational Absorptive Capacity in Strategic Use of Business Intelligence to Support Integrated Management Control Systems
Elbashir, M. Z., Collier, P. A., & Sutton, S. G. (2010) · The Accounting Review · doi:10.2308/accr.00000010 · Cited by 286
Elucidating the factors influencing the acceptance of green products: An extension of theory of planned behavior
Chen, S.-C., & Hung, C.-W. (2016) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2016.08.022 · Cited by 255
Product-Related Deception in E-Commerce: A Theoretical Perspective1
Xiao, B., & Benbasat, I. (2011) · MIS Quarterly · doi:10.2307/23043494 · Cited by 265
Social Presence in Virtual World Collaboration: An Uncertainty Reduction Perspective Using a Mixed Methods Approach1
Srivastava, S. C., & Chandra, S. (2018) · MIS Quarterly · doi:10.25300/misq/2018/11914 · Cited by 268
Fifty Years of Psychological Contract Research: What Do We Know and What are the Main Challenges?
Conway, N., & Briner, R. B. (2009) · Wiley eBooks · doi:10.1002/9780470745267.ch3 · Cited by 268
Antecedents of trust in online auctions
Chiu, C.-M., Huang, H.-Y., & Yen, C.-H. (2010) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2009.04.003 · Cited by 236
The Value of It-Enabled Retailer Learning: Personalized Product Recommendations and Customer Store Loyalty in Electronic Markets1
Zhang, T. (., Agarwal, R., & Lucas, H. C. (2011) · MIS Quarterly · doi:10.2307/41409964 · Cited by 233
Willingness-to-punish the corporate brand for corporate social irresponsibility
Sweetin, V. H., Knowles, L. L., Summey, J. H., & McQueen, K. S. (2013) · Journal of Business Research · doi:10.1016/j.jbusres.2013.02.003 · Cited by 220
Detecting Fake Websites: The Contribution of Statistical Learning Theory1
Abbasi, A., Zhang, Zimbra, D. K., Chen, & Nunamaker, J. F. (2010) · MIS Quarterly · doi:10.2307/25750686 · Cited by 216
Effects of different leadership styles on hospitality workers
Huertas-Valdivia, I., Burín, A. M. R. G., & Montes, F. J. L. (2018) · Tourism Management · doi:10.1016/j.tourman.2018.10.027 · Cited by 251
Understanding customer experiences in online blog environments
Hsu, H.-Y., & Tsou, H. (2011) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2011.05.003 · Cited by 216
The role of privacy assurance mechanisms in building trust and the moderating role of privacy concern
Bansal, G., Zahedi, F. M., & Gefen, D. (2015) · European Journal of Information Systems · doi:10.1057/ejis.2014.41 · Cited by 200
Self-citation
Conveying Trustworthiness to Online Consumers: Reactions to Consensus, Physical Store Presence, Brand Familiarity, and Generalized Suspicion
Benedicktus, R. L., Brady, M. K., Darke, P. R., & Voorhees, C. M. (2010) · Journal of Retailing · doi:10.1016/j.jretai.2010.04.002 · Cited by 195
Intermediation in a Sharing Economy: Insurance, Moral Hazard, and Rent Extraction
Weber, T. A. (2014) · Journal of Management Information Systems · doi:10.1080/07421222.2014.995520 · Cited by 233
Consumer trust and distrust: An issue of website design
Ou, C. X., & Sia, C. L. (2010) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2010.08.003 · Cited by 153
Perceived quality factors of location-based apps on trust, perceived privacy risk, and continuous usage intention
Wang, E., & Lin, R.-L. (2016) · Behaviour and Information Technology · doi:10.1080/0144929x.2016.1143033 · Cited by 207
Excessive use of mobile social networking sites: Negative consequences on individuals
Zheng, X., & Lee, M. K. O. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2016.08.011 · Cited by 192
How can virtual communities create value for business?
Spaulding, T. J. (2009) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2009.07.004 · Cited by 185
In Justice We Trust: Predicting User Acceptance of E-Customer Services
Turel, O., Yuan, Y., & Connelly, C. E. (2008) · Journal of Management Information Systems · doi:10.2753/mis0742-1222240405 · Cited by 187
Impact of interactive technologies on stimulating learning experiences in a museum
Pallud, J. (2016) · Information & Management · doi:10.1016/j.im.2016.10.004 · Cited by 209
In the hearts and minds of employees: A model of pre-adoptive appraisal toward artificial intelligence in organizations
Chiu, Y.-T., Zhu, Y., & Corbett, J. (2021) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2021.102379 · Cited by 206
NFT marketing: How marketers can use nonfungible tokens in their campaigns
Chohan, R., & Paschen, J. (2021) · Business Horizons · doi:10.1016/j.bushor.2021.12.004 · Cited by 176
The Impact of Internet Health Information on Patient Compliance: A Research Model and an Empirical Study
Laugesen, J., Hassanein, K., & Yuan, Y. (2015) · Journal of Medical Internet Research · doi:10.2196/jmir.4333 · Cited by 185
The Boundaries of Trust and Risk: The Quadratic Moderating Role of Institutional Structures
Gefen, D., & Pavlou, P. A. (2011) · Information Systems Research · doi:10.1287/isre.1110.0395 · Cited by 179
Self-citation
Trust and risk in consumer acceptance of e-services
Mou, J., Shin, D., & Cohen, J. F. (2015) · Electronic Commerce Research · doi:10.1007/s10660-015-9205-4 · Cited by 192
Exploring consumers’ purchase intention in social commerce
Liu, C., Bao, Z., & Chui-yong, Z. (2019) · Asia Pacific Journal of Marketing and Logistics · doi:10.1108/apjml-05-2018-0170 · Cited by 183
Appropriate Audit Support System Use: The Influence of Auditor, Audit Team, and Firm Factors
Dowling, C. (2009) · The Accounting Review · doi:10.2308/accr.2009.84.3.771 · Cited by 153
The impact of trust, risk and optimism bias on E-file adoption
Schaupp, L. C., & Carter, L. D. (2008) · Information Systems Frontiers · doi:10.1007/s10796-008-9138-8 · Cited by 160
Comparing fingerprint-based biometrics authentication versus traditional authentication methods for e-payment
Ogbanufe, O., & Kim, D. J. (2017) · Decision Support Systems · doi:10.1016/j.dss.2017.11.003 · Cited by 159
An extension of technology acceptance model for mHealth user adoption
Rajak, M., & Shaw, K. (2021) · Technology in Society · doi:10.1016/j.techsoc.2021.101800 · Cited by 164
Trust violation and repair: The information privacy perspective
Bansal, G., & Zahedi, F. M. (2015) · Decision Support Systems · doi:10.1016/j.dss.2015.01.009 · Cited by 141
Frontline employees’ collaboration in industrial service innovation: routes of co-creation’s effects on new service performance
Vijande, M. L. S., Sánchez, J. Á. L., & Rudd, J. M. (2015) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-015-0447-4 · Cited by 152
Trust-Assuring Arguments in B2C E-commerce: Impact of Content, Source, and Price on Trust
Kim, D., & Benbasat, I. (2009) · Journal of Management Information Systems · doi:10.2753/mis0742-1222260306 · Cited by 199
Exploring the antecedents of trust in virtual communities
Hsu, M., Chang, C., & Yen, C. (2011) · Behaviour and Information Technology · doi:10.1080/0144929x.2010.549513 · Cited by 140
The relative impact of attribute, severity, and timing of psychological contract breach on behavioral and attitudinal outcomes
Eckerd, S., Hill, J., Boyer, K. K., Donohue, K. L., & Ward, P. T. (2013) · Journal of Operations Management · doi:10.1016/j.jom.2013.06.003 · Cited by 132
A trust-risk perspective on social commerce use: an examination of the biasing role of habit
Farivar, S., Turel, O., & Yuan, Y. (2017) · Internet Research · doi:10.1108/intr-06-2016-0175 · Cited by 169
Effects of Expiration Date-Based Pricing on Brand Image Perceptions
Theotokis, A., Pramatari, K. C., & Tsiros, M. (2011) · Journal of Retailing · doi:10.1016/j.jretai.2011.06.003 · Cited by 130
To sell or not to sell: exploring sellers’ trust and risk of chargeback fraud in cross-border electronic commerce.
Guo, Y., Bao, Y., Stuart, B. J., & Le‐Nguyen, K. (2018) · Information Systems Journal · doi:10.1111/isj.12144 · Cited by 127
Psychological contract violation and customer intention to reuse online retailers: Exploring mediating and moderating mechanisms
Malhotra, N., Sahadev, S., & Purani, K. (2017) · Journal of Business Research · doi:10.1016/j.jbusres.2017.01.013 · Cited by 129
Cultural Differences and Geography as Determinants of Online Pro-Social LendingPreprint
Burtch, G., Ghose, A., & Wattal, S. (2013) · SSRN Electronic Journal · doi:10.2139/ssrn.2271298 · Cited by 126
Understanding buyers' loyalty to a C2C platform: the roles of social capital, satisfaction and perceived effectiveness of e‐commerce institutional mechanisms
Huang, Q., Chen, X. S., Ou, C. X., Davison, R. M., & Hua, Z. (2015) · Information Systems Journal · doi:10.1111/isj.12079 · Cited by 127
Antecedents and outcomes of information privacy concerns in a peer context: An exploratory study
Özdemir, Z. D., Smith, H. J., & Benamati, J. ‘. (2017) · European Journal of Information Systems · doi:10.1057/s41303-017-0056-z · Cited by 134
The role of big data and predictive analytics in developing a resilient supply chain network in the South African mining industry against extreme weather events
Bag, S., Rahman, M. S., Srivastava, G., Chan, H., & Bryde, D. (2022) · International Journal of Production Economics · doi:10.1016/j.ijpe.2022.108541 · Cited by 128
Analysis of Trust in Internet and Mobile Commerce Adoption
Cho, D.-Y., Kwon, H. J., & Lee, H.-Y. (2007) · 2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07) · doi:10.1109/hicss.2007.76 · Cited by 120
Why do people stick to Facebook web site? A value theory-based view
Yang, H., & Lin, C. (2014) · Information Technology and People · doi:10.1108/itp-11-2012-0130 · Cited by 125
On-line Reputation Systems: The Effects of Feedback Comments and Reactions on Building and Rebuilding Trust in On-line Auctions
Utz, S., Matzat, U., & Snijders, C. (2009) · International Journal of Electronic Commerce · doi:10.2753/jec1086-4415130304 · Cited by 118
Be flexible: turning innovativeness into competitive advantage in hospitality firms
Anning-Dorson, T., & Nyamekye, M. (2020) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-12-2018-1014 · Cited by 99
Employment relationships in algorithmic management: A psychological contract perspective
Tomprou, M., & Lee, M. K. (2021) · Computers in Human Behavior · doi:10.1016/j.chb.2021.106997 · Cited by 140
The Drivers in the Use of Online Whistle-Blowing Reporting Systems
Lowry, P. B., Moody, G. D., Galletta, D. F., & Vance, A. (2013) · Journal of Management Information Systems · doi:10.2753/mis0742-1222300105 · Cited by 118
THE POTENTIAL OF COGNITIVE NEUROSCIENCE FOR INFORMATION SYSTEMS RESEARCHPreprint
Dimoka, A., Pavlou, P. A., & Davis, F. D. (2007) · SSRN Electronic Journal · Cited by 108
Self-citation
Supply Chain Quality Integration: Antecedents and Consequences
Huo, B., Zhao, X., & Lai, F. (2013) · IEEE Transactions on Engineering Management · doi:10.1109/tem.2013.2278543 · Cited by 115
Switching to online learning during COVID-19: Theorizing the role of IT mindfulness and techno eustress for facilitating productivity and creativity in student learning
Shirish, A., Chandra, S., & Srivastava, S. C. (2021) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2021.102394 · Cited by 120
Relational governance and opportunism in logistics outsourcing relationships: empirical evidence from China
Lai, F., Tian, Y. M., & Huo, B. (2011) · International Journal of Production Research · doi:10.1080/00207543.2011.581011 · Cited by 105
The Impact of Perceived Risk on Consumers’ Cross-Platform Buying Behavior
Zhang, X., & Yu, X. (2020) · Frontiers in Psychology · doi:10.3389/fpsyg.2020.592246 · Cited by 103
Repurchase intention in the Chinese e-marketplace
Bao, H., Li, B., Shen, J., & Hou, F. (2016) · Industrial Management & Data Systems · doi:10.1108/imds-07-2015-0296 · Cited by 125
The Role of Telepresence and User Engagement in Co-Creation Value and Purchase Intention: Online Retail Context
Algharabat, R. (2018) · Journal of Internet Commerce · doi:10.1080/15332861.2017.1422667 · Cited by 108
The impact of personality type on purchasing decisions in virtual stores
Barkhi, R., & Wallace, L. G. (2007) · Information Technology and Management · doi:10.1007/s10799-007-0021-y · Cited by 108
The impact of financial services quality and fairness on customer satisfaction
Chen, H., Liu, J. Y.-C., Sheu, T. S., & Yang, M. (2012) · Managing Service Quality · doi:10.1108/09604521211253496 · Cited by 109
Does Emotional Intelligence of Online Shoppers Affect Their Shopping Behavior? From a Cognitive-Affective-Conative Framework Perspective
Lim, S. H., & Kim, D. J. (2020) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2020.1739882 · Cited by 111
The Influence of Consumers’ Cognitive and Psychographic Traits on Perceived Deception: A Comparison Between Online and Offline Retailing Contexts
Riquelme, I. P., & Román, S. (2013) · Journal of Business Ethics · doi:10.1007/s10551-013-1628-z · Cited by 100
Intention to adopt knowledge through virtual communities: posters vs lurkers
Liao, S., & Chou, E.-Y. (2012) · Online Information Review · doi:10.1108/14684521211241440 · Cited by 99
What Motivates Contributors vs. Lurkers? An Investigation of Online Feedback Forums
Phang, C. W., Kankanhalli, A., & Tan, B. C. Y. (2015) · Information Systems Research · doi:10.1287/isre.2015.0599 · Cited by 101
Counterfeit Products on the Internet: The Role of Seller-Level and Product-Level Information
Mavlanova, T., & Benbunan‐Fich, R. (2010) · International Journal of Electronic Commerce · doi:10.2753/jec1086-4415150203 · Cited by 94
Platform-based mechanisms, institutional trust, and continuous use intention: The moderating role of perceived effectiveness of sharing economy institutional mechanisms
Lu, B., Wang, Z., & Zhang, S. (2021) · Information & Management · doi:10.1016/j.im.2021.103504 · Cited by 96
Influence of Perceived Usefulness, Ease of Use, Risk on Attitude and Intention to Shop Online
Juniwati (2014) · European Journal of Business and Management · Cited by 96
Examining macro-sources of institution-based trust in social commerce marketplaces: An empirical study
Lu, B., Zeng, Q., & Fan, W. (2016) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2016.10.004 · Cited by 103
Proposing the online community self-disclosure model: the case of working professionals in France and the U.K. who use online communities
Posey, C., Lowry, P. B., Roberts, T., & Ellis, S. (2010) · European Journal of Information Systems · doi:10.1057/ejis.2010.15 · Cited by 444
The 'Third Hand': IT-Enabled Competitive Advantage in Turbulence Through Improvisational CapabilitiesPreprint
Sawy, O. A. E., & Pavlou, P. A. (2009) · SSRN Electronic Journal · doi:10.2139/ssrn.1557866 · Cited by 91
Self-citation
Consumer's perceived risk reduction by 3D virtual model
Shim, S. I., & Lee, Y. (2011) · International Journal of Retail & Distribution Management · doi:10.1108/09590551111183326 · Cited by 88
Experiencing power over AI: The fit effect of perceived power and desire for power on consumers' choice for voice shopping
Hu, P., Lu, Y., & Wang, B. (2021) · Computers in Human Behavior · doi:10.1016/j.chb.2021.107091 · Cited by 91
Influence of Firm’s Recovery Endeavors upon Privacy Breach on Online Customer Behavior
Choi, B. C. F., Kim, S. S., & Jiang, Z. J. (2016) · Journal of Management Information Systems · doi:10.1080/07421222.2015.1138375 · Cited by 95

Authors: Pavlou, P. A., & Gefen, D.
Affiliations: University of California, Riverside (US)
Drexel University (US)
ORCID: Pavlou, Paul A.
Gefen, David
Venue: Information Systems Research
Publisher: Institute for Operations Research and the Management Sciences (INFORMS)
Published: 2005-12
Volume: 16
Issue: 4
Pages: 372-399
ISSN: 1047-7047 (ISSN-L)
1526-5536
DOI: 10.1287/isre.1050.0065
OpenAlex: W2032091634
Cited by: 580
References: 102
Citations by year: 2026: 12 · 2025: 17 · 2024: 26 · 2023: 16 · 2022: 26 · 2021: 34 · 2020: 32 · 2019: 21 · 2018: 26 · 2017: 28 · 2016: 28 · 2015: 38 · 2014: 39 · 2013: 40 · 2012: 37
FWCI: 34.68
Type: journal article
Language: en
Open access: closed
Locations: Information Systems Research (publishedVersion)
Topics: Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Social Sciences › Decision Sciences › Management Science and Operations Research › Auction Theory and Applications
Keywords: psychological contract violation, online marketplaces, buyer-seller relationships, e-commerce trust, risk perception, transaction intention, price premium, institutional effectiveness, delivery delays, eBay, Amazon, online auctions, moderating effect

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Psychological Contract Violation in Online Marketplaces: Antecedents, Consequences, and Moderating Role

Abstract

Overview

Integrity signals

Verification

Claims the paper makes

Claims other papers make about this one

Citations

Cites

Cited by

Related

Metadata

Record

About these checks