ChatGPT User Experience: Implications for Education
Open accessAbstract
ChatGPT, a general-purpose conversation chatbot released on November 30, 2022, by OpenAI, is expected to impact every aspect of society. However, the potential impacts of this NLP tool on education remain unknown. Such impact can be enormous as the capacity of ChatGPT may drive changes to educational learning goals, learning activities, and assessment and evaluation practices. This study was conducted by piloting ChatGPT to write an academic paper, titled Artificial Intelligence for Education (see Appendix A). The piloting result suggests that ChatGPT is able to help researchers write a paper that is coherent, (partially) accurate, informative, and systematic. The writing is extremely efficient (2-3 hours) and involves very limited professional knowledge from the author. Drawing upon the user experience, I reflect on the potential impacts of ChatGPT, as well as similar AI tools, on education. The paper concludes by suggesting adjusting learning goals—students should be able to use AI tools to conduct subject-domain tasks and education should focus on improving students’ creativity and critical thinking rather than general skills. To accomplish the learning goals, researchers should design AI-involved learning tasks to engage students in solving real-world problems. ChatGPT also raises concerns that students may outsource assessment tasks. This paper concludes that new formats of assessments are needed to focus on creativity and critical thinking that AI cannot substitute.
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From "I'd Never Actually Realized How Big An Impact It Had Until Now": Perspectives of University Students with Disabilities on Generative Artificial Intelligence (2025) · cites this paper as [117]
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Bhullar, P. S., Joshi, M., & Chugh, R. (2024) · Education and Information Technologies · doi:10.1007/s10639-024-12723-x · Cited by 139 · see citing works
Xiao, C., Xu, S. X., Zhang, K., Wang, Y., & Xia, L. (2023) · Proceedings of the 18th Workshop on Innovative Use of NLP for Building Educational Applications (BEA 2023) · doi:10.18653/v1/2023.bea-1.52 · Cited by 138 · see citing works
“ChatGPT, researchers have been discussing their enormous potential impacts in various educational scenarios (Zhai, 2022).”
BackgroundHariri, W. (2023) · arXiv.org · doi:10.48550/arxiv.2304.02017 · Cited by 138 · see citing works
“While the main modality used in ChatGPT is text, it is also possible to incorporate other tools and create a multimodal application that includes sound, images, or videos.”
Ellis, A. R., & Slade, E. (2023) · Journal of Statistics and Data Science Education · doi:10.1080/26939169.2023.2223609 · Cited by 137 · see citing works
“One of the primary concerns has been the potential for students to use ChatGPT to plagiarize or generate work that is not their own, leading to concerns about academic integrity (Rudolph, Tan, and Tan 2023; Susnjak 2022; Zhai 2022; Cotton, Cotton, and Shipway 2023).”
BackgroundAlwaqdani, M. (2025) · Education and Information Technologies · doi:10.1007/s10639-024-12903-9 · Cited by 136 · see citing works
“Indeed, previous studies (Baidoo-Anu & Ansah, 2023; Felix, 2020; Kizilcec, 2023; Zhai, 2022) have supported these findings by highlighting the various ways in which AIED can assist teachers.”
Unveiling Students’ Experiences and Perceptions of Artificial Intelligence Usage in Higher Education
Zhou, X., Zhang, J., & Chan, C. (2024) · Journal of University Teaching and Learning Practice · doi:10.53761/xzjprb23 · Cited by 132 · see citing works
“Biased algorithms or limited training data can propagate harm (Zhai, 2022).”
BackgroundGenerative AI and Marketing Education: What the Future Holds
Guha, A., Grewal, D., & Atlas, S. (2023) · Journal of Marketing Education · doi:10.1177/02734753231215436 · Cited by 131 · see citing works
“Finally, ChatGPT can take the role of an assistant and help with a variety of activities, such as improving student writing (Baidoo-Anu & Ansah, 2023; Elbanna & Armstrong, 2023; Zhai, 2022).”
BackgroundWill artificial intelligence drive the advancements in higher education? A tri-phased exploration
Kumar, S., Rao, P., Singhania, S., Verma, S., & Kheterpal, M. (2024) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2024.123258 · Cited by 131 · see citing works
A comprehensive review of large language models: issues and solutions in learning environments
Shahzad, T., Mazhar, T., Tariq, M., Ahmad, W., Ouahada, K., & Hamam, H. (2025) · Discover Sustainability · doi:10.1007/s43621-025-00815-8 · Cited by 129 · see citing works
Raghu Raman, R., Mandal, S., Das, P., Kaur, T., Sanjanasri, J. P., & Nedungadi, P. (2024) · Human Behavior and Emerging Technologies · doi:10.1155/2024/3085910 · Cited by 255 · see citing works
“…Baidoo-Anu and Owusu Ansah [53] under-scored speci fi c capabilities such as personalized tutoring and feedback, along with automated essay grading [54] for students, [55] stressed the unique tailored learning experiences for students that can help to improve reading comprehension and performance.”
BackgroundChatGPT's capabilities in providing feedback on undergraduate students’ argumentation: A case study
Wang, L., Chen, X., Wang, C., Xu, L., Shadiev, R., & Li, Y. (2023) · Thinking Skills and Creativity · doi:10.1016/j.tsc.2023.101440 · Cited by 135 · see citing works
Nguyen, T. T. H. (2023) · International Journal of Language Instruction · doi:10.54855/ijli.23231 · Cited by 159 · see citing works
“The findings strengthen the notion discussed in the research by Zhai (2022), who asserted that it is critical to employ new forms of evaluation in which students’ creativity and critical thinking skills are mainly focused.”
BackgroundInfluentialAI and formative assessment: The train has left the station
Zhai, X., & Nehm, R. (2023) · Journal of Research in Science Teaching · doi:10.1002/tea.21885 · Cited by 121 · see citing works
Self-citationChatGPT for Cybersecurity: Practical Applications, Challenges, and Future Directions
Al-Hawawreh, M., Aljuhani, A., & Jararweh, Y. (2023) · Cluster Computing · doi:10.1007/s10586-023-04124-5 · Cited by 124 · see citing works
“In a recent research study [28], researchers showed that ChatGPT could write coherent, (partially) accurate, informative, and systematic papers for students in higher education.”
Athanassopoulos, S., Manoli, P., Gouvi, M., Lavidas, K., & Komis, V. (2023) · Advances in Mobile Learning Educational Research · doi:10.25082/amler.2023.02.009 · Cited by 118 · see citing works
“Its ability to work on complicated tasks that require human intelligence, such as answering exam-style questions in business, law, and medicine or writing academic texts, has placed it as an innovative learning tool, attracting researchers’ interest (Zhai, 2022).”
BackgroundStudents’ attitudes towards using ChatGPT as a learning tool: the case of the University of Jordan.
O. Ajlouni, A., Abd-Alkareem Wahba, F., & Salem Almahaireh, A. (2023) · International Journal of Interactive Mobile Technologies (iJIM) · doi:10.3991/ijim.v17i18.41753 · Cited by 116 · see citing works
Can ChatGPT Pass High School Exams on English Language Comprehension?
de Winter, J. C. F. (2024) · International Journal of Artificial Intelligence in Education · doi:10.1007/s40593-023-00372-z · Cited by 115 · see citing works
“…attention due to its ability to generate coherent output across a wide range of topics, including creative writing (King, 2023; Kirmani, 2023; Zhai, 2022 ), computer coding and bug fixing (Davis et al., 2023; Sobania et al., 2023), teaching innovation (Rudolph et al., 2023; Šlapeta, 2023),…”
Impacts of ChatGPT-assisted writing for EFL English majors: Feasibility and challenges
Tsai, C.-Y., Lin, Y.-T., & Brown, I. K. (2024) · Education and Information Technologies · doi:10.1007/s10639-024-12722-y · Cited by 133 · see citing works
“…in November 2022 has attracted the attention of the public and sparked widespread debate in the academic community of higher education with concerns on the affordances and challenges educators, including English as Foreign Language (EFL) researchers, may face (Godwin-Jones, 2022; Zhai, 2022).”
Can ChatGPT Assess Human Personalities? A General Evaluation FrameworkPreprint
Rao, H., Leung, C., & Miao, C. (2023) · Conference on Empirical Methods in Natural Language Processing · doi:10.48550/arxiv.2303.01248 · Cited by 111 · see citing works
Salifu, I., Arthur, F., Arkorful, V., Nortey, S. A., & Osei-Yaw, R. S. (2024) · Cogent Social Sciences · doi:10.1080/23311886.2023.2300177 · Cited by 119 · see citing works
“…(ali & openai, 2023; Kasneci et al., 2023; Khan et al., 2023), providing suggestions (atlas, 2023; han et al., 2023; Megahed et al., 2023; Zhai, 2022), performing language translations (Bishop, 2023; Khan et al., 2023), assessing aspects such as generating assessment tasks (Bishop, 2023;…”
Students' voices on generative ai: perceptions, benefits, and challenges in higher education
Chan, C. K. Y., & Hu, W. (2023) · arXiv · doi:10.48550/arxiv.2305.00290 · Cited by 2,504 · see citing works
“As Zhai (2022) cautions, the use of text-to-text generators such as ChatGPT may compromise the validity of assessment practices, particularly those involving written assignments.”
BackgroundSalah, M., Halbusi, H. A., & Abdelfattah, F. (2023) · Computers in Human Behavior Artificial Humans · doi:10.1016/j.chbah.2023.100006 · Cited by 122 · see citing works
The impact of Artificial Intelligence in academia: Views of Turkish academics on ChatGPT
Livberber, T., & Ayvaz, S. (2023) · Heliyon · doi:10.1016/j.heliyon.2023.e19688 · Cited by 103 · see citing works
Zhai, X.-M., Nyaaba, M., & Ma, W. (2024) · Science Education · doi:10.1007/s11191-024-00496-1 · Cited by 102 · see citing works
“These skills may extend beyond traditional knowledge and technical expertise, encompassing abilities that will allow individuals to coexist and collaborate effectively with GAI systems (Zhai, 2022), such as critical thinking, creativity, emotional intelligence, and adaptability, among others.”
Self-citationExploring student perspectives on generative artificial intelligence in higher education learning
Baidoo-Anu, D., Asamoah, D., Amoako, I., & Mahama, I. (2024) · Discover Education · doi:10.1007/s44217-024-00173-z · Cited by 136 · see citing works
“In addition to passing higher education courses, Zhai [48] echoed that ChatGPT could assist students to write cohesively and insightfully.”
Why do students use ChatGPT? Answering through a triangulation approach
Niloy, A. C., Bari, M. A., Sultana, J., Chowdhury, R., Raisa, F. M., Islam, A., Mahmud, S., Jahan, I., Sarkar, M., Akter, S., et al. (2024) · Computers and Education Artificial Intelligence · doi:10.1016/j.caeai.2024.100208 · Cited by 104 · see citing works
Adapting to the Future: ChatGPT as a Means for Supporting Constructivist Learning Environments
Kim, M., & Adlof, L. (2024) · TechTrends · doi:10.1007/s11528-023-00899-x · Cited by 97 · see citing works
“When used for brainstorming, ChatGPT’s text output offers an efficient synthesis of information and ideas, which can help teachers save time when creating relevant lesson plans and instructional materials (Farrokhnia et al., 2023; Zhai, 2022).”
- Authors
- Zhai, X.
- ORCID
- Zhai, Xiaoming
- Venue
- SSRN Electronic Journal
- Publisher
- Elsevier BV
- Published
- 2023
- ISSN
- 1556-5068 (ISSN-L)
- OpenAlex
- W4313564799
- Cited by
- 935
- References
- 0
- Citations by year
- 2026: 105 · 2025: 223 · 2024: 334 · 2023: 267 · 2022: 3 · 2021: 1 · 2016: 2
- Type
- posted content
- Language
- en
- Open access
- green
- doi.org
- Locations
- SSRN Electronic Journal (acceptedVersion)
- Topics
- Physical Sciences › Computer Science › Information Systems › Artificial Intelligence in Education
- Health Sciences › Medicine › Health Informatics › Artificial Intelligence in Healthcare and Education
- Physical Sciences › Computer Science › Artificial Intelligence › Artificial Intelligence Applications
- Keywords
- ChatGPT, large language models, user experience, artificial intelligence in education, academic writing, learning objectives, creativity, critical thinking, assessment and evaluation
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