Distributed Tuning of Boundary Resources: The Case of Apple’s iOS Service System1
Open accessAbstract
The digital age has seen the rise of service systems involving highly distributed, heterogeneous, and resource-integrating actors whose relationships are governed by shared institutional logics, standards, and digital technology. The cocreation of service within these service systems takes place in the context of a paradoxical tension between the logic of generative and democratic innovations and the logic of infrastructural control. Boundary resources play a critical role in managing the tension as a firm that owns the infrastructure can secure its control over the service system while independent firms can participate in the service system. In this study, we explore the evolution of boundary resources. Drawing on Pickering’s (1993) and Barrett et al.’s (2012) conceptualizations of tuning, the paper seeks to forward our understanding of how heterogeneous actors engage in the tuning of boundary resources within Apple’s iOS service system. We conduct an embedded case study of Apple’s iOS service system with an in-depth analysis of 4,664 blog articles concerned with 30 boundary resources covering 6 distinct themes. Our analysis reveals that boundary resources of service systems enabled by digital technology are shaped and reshaped through distributed tuning, which involves cascading actions of accommodations and rejections of a network of heterogeneous actors and artifacts. Our study also shows the dualistic role of power in the distributed tuning process.
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Digital resources can be edited and reprogrammed, and their functionality can be deferred until the point of use.
“At a time when digital resources are readily editable (Kallinikos et al. 2013), reprogrammable (Yoo et al. 2010), and functionality can be procrastinated until the point of use (Eaton et al. 2015;Henfridsson et al. 2014)”
From Recombination in the open-ended value landscape of digital innovation (2018) · cites this paper as Eaton et al. 2015
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- Authors
- Eaton, B., Elaluf-Calderwood, S., Sørensen, C., & Yoo, Y.
- Affiliations
- Copenhagen Business School (DK)
- London School of Economics and Political Science (GB)
- Temple University (US)
- Venue
- MIS Quarterly
- Publisher
- MIS Quarterly
- Published
- 2015-03-01
- Volume
- 39
- Issue
- 1
- Pages
- 217-243
- ISSN
- 0276-7783 (ISSN-L)
- 2162-9730
- OpenAlex
- W1573877699
- Cited by
- 583
- References
- 61
- Citations by year
- 2026: 43 · 2025: 48 · 2024: 56 · 2023: 66 · 2022: 79 · 2021: 79 · 2020: 59 · 2019: 53 · 2018: 35 · 2017: 26 · 2016: 20 · 2015: 19
- FWCI
- 93.35
- Type
- journal article
- Language
- en
- Open access
- green
- research.cbs.dk
- Licence
- cc-by
- Locations
- MIS Quarterly (publishedVersion)
- CBS Research Portal (Copenhagen Business School) (publishedVersion, cc-by)
- London School of Economics and Political Science Research Online (London School of Economics and Political Science) (submittedVersion, other-oa)
- RePEc: Research Papers in Economics (submittedVersion)
- LSE Research Online Documents on Economics (submittedVersion)
- Journal of the Association for Information Systems (submittedVersion)
- Warwick Research Archive Portal (University of Warwick) (submittedVersion)
- Funders
- University of Chicago
- Harvard Business School
- Academy of Marketing
- Government of the United Kingdom
- National Research Foundation
- National Research Foundation of Korea (NRF-2012-2012S1A3A2033291, NRF-2012)
- Engineering and Physical Sciences Research Council (EP/G066434/1, EP/G066426/1)
- Topics
- Social Sciences › Business, Management and Accounting › Strategy and Management › Digital Platforms and Economics
- Social Sciences › Sociology and Political Science › Information Systems Theories and Implementation
- Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
- Keywords
- boundary resources, service systems, iOS, Apple Inc., institutional logics, heterogeneous actors, power
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