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Cited by 1,604

The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.

A review of telework research: findings, new directions, and lessons for the study of modern work

Bailey, Diane E., Kurland, Nancy B.·2002·Journal of Organizational Behavior
DOI 10.1002/job.144
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Abstract

Telework has inspired research in disciplines ranging from transportation and urban planning to ethics, law, sociology, and organizational studies. In our review of this literature, we seek answers to three questions: who participates in telework, why they do, and what happens when they do? Who teleworks remains elusive, but research suggests that male professionals and female clerical workers predominate. Notably, work‐related factors like managers' willingness are most predictive of which employees will telework. Employees' motivations for teleworking are also unclear, as commonly perceived reasons such as commute reduction and family obligations do not appear instrumental. On the firms' side, managers' reluctance, forged by concerns about cost and control and bolstered by little perceived need, inhibits the creation of telework programmes. As for outcomes, little clear evidence exists that telework increases job satisfaction and productivity, as it is often asserted to do. We suggest three steps for future research may provide richer insights: consider group and organizational level impacts to understand who telework affects, reconsider why people telework, and emphasize theory‐building and links to existing organizational theories. We conclude with lessons learned from the telework literature that may be relevant to research on new work forms and workplaces. Copyright © 2002 John Wiley & Sons, Ltd.

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Metadata

Authors
Bailey, D. E., & Kurland, N. B.
Venue
Journal of Organizational Behavior
Publisher
Wiley
Published
2002-04-25
Volume
23
Issue
4
Pages
383-400
ISSN
  • 0894-3796 (ISSN-L)
  • 1099-1379
DOI
10.1002/job.144
OpenAlex
W2156430033
Cited by
1,604
References
1
FWCI
65.09
Type
journal article
Language
en
Open access
closed

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