Cited by 512Digital Economy and Work TransformationLegal and Labor StudiesJob Satisfaction and Organizational Behavior

The DOI matches its Crossref record; 182 of the 185 references it cites were found in a registry or an index; 69 of the 269 sources its claims cite were checked for support.

Algorithms as work designers: How algorithmic management influences the design of jobs

Open access
Parent-Rocheleau, Xavier, Parker, Sharon K.·2022·Human Resource Management Review

Abstract

Abstract We review the literature on algorithmic management (AM) to bridge the gap between this emerging research area and the well-established theory and research on work design. First, we identify six management functions that algorithms are currently able to perform: monitoring, goal setting, performance management, scheduling, compensation, and job termination. Second, we show how each AM function affects key job resources (e.g., job autonomy, job complexity) and key job demands (e.g., workload, physical demands); with each of these resources and demands being important drivers of worker motivation and their well-being. Third, rejecting a deterministic perspective and drawing on sociotechnical systems theory, we outline key categories of variables that moderate the link between AM on work design, namely transparency, fairness and human influence (e.g., whether workers can control the system). We summarize our review in the form of a model to help guide research on AM, and to support practitioners and designers in the creation and maintenance of meaningful jobs in the era of algorithms.

Overview

Integrity signals

Registry

Crossref · 10.1016/j.hrmr.2021.100838

Cites

182 of 182 references verified0 citation errors · 0 not checkable

Statistics

Nothing to recompute.

Verification

Claims the paper makes

42 Partly supported · 33 Own interpretation · 32 No full text of the sources · 25 Not checked yet · 24 Sources not found · 19 No basis given · 7 Supported so far · 3 Couldn’t confirm · 2 Supported · 1 Not supported · accuracy not yet measured

Show all 102 claims

  • Probably not a substantial claim. 54
  • It may state two separate claims as one. 45
86 of 86
  • The paper relies on this without support.

    Algorithmic management has six actual functions that can be examined as distinct components.

    “in unpacking the phenomenon of algorithmic management and its six (actual) functions, we develop a more holistic approach of algorithmic management, allowing its examination across the distinctly operating components rather than as a monolithic piece.”
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Citations

Cites

Show all 185 references

Research works printed but not linked: 15

  1. De La Garza, 2019, This AI software is “Coaching” customer service workers. Soon It Could Be Bossing You Around, Too, Times, 7/8/2019
  2. Eveleth, 2019, Your employer may be spying on you—And wasting its time, Scientific American, 321
  3. Gershgorn, 2015, Hitachi hires artificially intelligent bosses for their warehouses, Popular Science
  4. Gibert, 2020, Vol. 17
  5. Hernandez, 2018, How computers could make your customer-service calls more human, The Wall Street Journal (online)
  6. Hodson, 2014, The AI boss that deploys Hong Kong's subway engineers, New Scientist
  7. Levy, 2018, Refractive surveillance: Monitoring customers to manage workers, International Journal of Communication, 12, 1166
  8. O'Connor, 2016, When your boss is an algorithm, Financial Times.
  9. O'Donovan, 2018, An Invisible Rating System At Your Favorite Chain Restaurant Is Costing Your Server, BuzzFeed News
  10. Rosenbush, 2018, The Morning download: UPS expands role of predictive analytics, The Wall Street Journal.
  11. de Ruyter, 2019, Gig work and the Foruth industrial revolution, Journal of International Affairs, 72, 37
  12. Stevens, 2015, At UPS, the algorithm is the driver, The Wall Street Journal
  13. Waterson, 2016, Daily telegraph installs workplace monitors on journalists' desks, BuzzFeed News
  14. Williams, 2017, How the gap used an app to give workers more control over their schedules, Harvard Business Review
  15. Yeginsu, 2018, If workers slack off, the wristband will know. (and Amazon has a patent for it.), The New York Times

Cited by

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Items 501–508 of 508

Metadata

Authors
Parent-Rocheleau, X., & Parker, S. K.
Affiliations
Curtin University (AU)
Venue
Human Resource Management Review
Publisher
Elsevier BV
Published
2022-09
Volume
32
Issue
3
Pages
100838
ISSN
1053-4822 (ISSN-L)
OpenAlex
W3161181201
Cited by
512
References
185
Citations by year
2026: 199 · 2025: 137 · 2024: 93 · 2023: 43 · 2022: 37
FWCI
60.93
Type
journal article
Language
en
Open access
Locations
  • Human Resource Management Review (acceptedVersion)
  • eSpace (Curtin University) (submittedVersion, cc-by-nc-nd)
Funders
  • Social Sciences and Humanities Research Council of Canada (756-2019-0094)
  • Australian Research Council (FL160100033)
Topics
  • Social Sciences › Sociology and Political Science › Digital Economy and Work Transformation
  • Social Sciences › Business, Management and Accounting › Industrial relations › Legal and Labor Studies
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
Keywords
algorithmic management, job design, employee autonomy, job complexity, workload, performance management, goal setting, job scheduling, compensation, dismissal, employee motivation, employee well-being, transparency, fairness, human influence, socio-technical systems theory, meaningful work

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