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Cited by 444

The DOI matches its Crossref record; 21 of the 21 references it cites were found in a registry or an index.

A meta‐analysis of emotional intelligence and work attitudes

Open access
Miao, Chao, Humphrey, Ronald H., Qian, Shanshan·2017·Journal of Occupational and Organizational Psychology
DOI 10.1111/joop.12167
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Abstract

Our meta‐analysis of emotional intelligence ( EI ) demonstrates that: First, all three types of EI are significantly related to job satisfaction (ability EI : = .08; self‐report EI : = .32; and mixed EI : = .39). Second, both self‐report EI and mixed EI exhibit modest yet statistically significant incremental validity (Δ R 2 = .03 for self‐report EI and Δ R 2 = .06 for mixed EI ) and large relative importance (31.3% for self‐report EI and 42.8% for mixed EI ) in the presence of cognitive ability and personality when predicting job satisfaction. Third, we found mixed support for the moderator effects (i.e., emotional labour demand of jobs) for the relationship between EI and job satisfaction. Fourth, the relationships between all three types of EI and job satisfaction are mediated by state affect and job performance. Fifth, EI significantly relates to organizational commitment (self‐report EI : = .43; mixed EI : = .43) and turnover intentions (self‐report EI : = −.33). Sixth, after controls, both self‐report EI and mixed EI demonstrate incremental validity and relative importance (46.9% for self‐report EI ; 44.2% for mixed EI ) in predicting organizational commitment. Seventh, self‐report EI demonstrates incremental validity and relative importance (60.9%) in predicting turnover intentions. Practitioner points: Employees with higher emotional intelligence (EI) have higher job satisfaction, higher organizational commitment, and lower turnover intentions. Adding EI measures to the set of personality and cognitive measures currently being used can improve the ability to assess employee job satisfaction, organizational commitment, and turnover intentions. EI improves job satisfaction by helping employees reduce negative feelings, by increasing positive feelings, and/or by improving job performance. To produce productive and satisfied workers, organizations should incorporate EI in employee recruitment, training, and development programmes.

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Citations

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Cited by

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Metadata

Authors
Miao, C., Humphrey, R. H., & Qian, S.
Venue
Journal of Occupational and Organizational Psychology
Publisher
Wiley
Published
2016-12-30
Volume
90
Issue
2
Pages
177-202
ISSN
  • 0963-1798 (ISSN-L)
  • 2044-8325
DOI
10.1111/joop.12167
OpenAlex
W2562451230
Cited by
444
References
21
FWCI
33.62
Type
journal article
Language
en
Open access
green
Licence
onlinelibrary.wiley.com/termsAndConditions#vor (vor)

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