Cited by 211ERP Systems Implementation and ImpactInformation Technology Governance and StrategyCorporate Governance and Management

The DOI matches its Crossref record; 67 of the 136 references it cites were found in a registry or an index, and 6 are not checked yet.

A Multi-Project Model of Key Factors Affecting Organizational Benefits from Enterprise Systems1

Seddon, Peter B., Calvert, Cheryl, Yang, Song·2010·MIS Quarterly

DOI 10.2307/20721429

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Abstract

This paper develops a long-term, multi-project model of factors affecting organizational benefits from enterprise systems (ES), then reports a preliminary test of the model. In the shorter-term half of the model, it is hypothesized that once a system has gone live, two factors, namely functional fit and overcoming organizational inertia, drive organizational benefits flowing from each major ES improvement project. The importance of these factors may vary from project to project. In the long-term half of the model, it is hypothesized that four additional factors, namely integration, process optimization, improved access to information, and on-going major ES business improvement projects, drive organizational benefits from ES over the long term. Preliminary tests of the model were conducted using data from 126 customer presentations from SAP’s 2003 and 2005 Sapphire U.S. conferences. All six factors were found to be important in explaining variance in organizational benefits from enterprise systems from the perspective of senior management.

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Authors: Seddon, P. B., Calvert, C., & Yang, S.
Affiliations: The University of Melbourne (AU)
Monash University (AU)
Department of Information Systems, University of Melbourne, Victoria 3010, Australia
ORCID: Seddon, Peter B.
Venue: MIS Quarterly
Publisher: MIS Quarterly
Published: 2010-06-01
Volume: 34
Issue: 2
Pages: 305-328
ISSN: 0276-7783 (ISSN-L)
2162-9730
DOI: 10.2307/20721429
OpenAlex: W3142038433
Cited by: 211
References: 136
Citations by year: 2026: 8 · 2025: 15 · 2024: 10 · 2023: 13 · 2022: 8 · 2021: 10 · 2020: 12 · 2019: 19 · 2018: 7 · 2017: 14 · 2016: 13 · 2015: 21 · 2014: 21 · 2013: 22 · 2012: 15
FWCI: 25.37
Type: journal article
Language: en
Open access: closed
Locations: MIS Quarterly (publishedVersion)
Minerva Access (University of Melbourne) (submittedVersion)
Topics: Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Governance and Management
Keywords: enterprise systems, organizational benefits, ERP implementation, functional fit, organizational inertia, system integration, process optimization, access to information, top management

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A Multi-Project Model of Key Factors Affecting Organizational Benefits from Enterprise Systems1

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