Effect of Collaborative Dementia Care via Telephone and Internet on Quality of Life, Caregiver Well-being, and Health Care Use: The Care Ecosystem Randomized Clinical Trial
Open accessAbstract
Importance: Few health systems have adopted effective dementia care management programs. The Care Ecosystem is a model for delivering care from centralized hubs across broad geographic areas to caregivers and persons with dementia (PWDs) independently of their health system affiliations. Objective: To determine whether the Care Ecosystem is effective in improving outcomes important to PWDs, their caregivers, and payers beyond those achieved with usual care. Design, Setting, and Participants: A single-blind, randomized clinical trial with a pragmatic design was conducted among PWDs and their caregivers. Each PWD-caregiver dyad was enrolled for 12 months between March 20, 2015, and February 28, 2017. Data were collected until March 5, 2018. Study interventions and assessments were administered over the telephone and internet by clinical and research teams in San Francisco, California, and Omaha, Nebraska. Of 2585 referred or volunteer PWD-caregiver dyads in California, Iowa, or Nebraska, 780 met eligibility criteria and were enrolled. A total of 512 PWD-caregiver dyads were randomized to receive care through the Care Ecosystem and 268 dyads to receive usual care. All eligible PWDs had a dementia diagnosis; were enrolled or eligible for enrollment in Medicare or Medicaid; and spoke English, Spanish, or Cantonese. Analyses were intention-to-treat. Intervention: Telephone-based collaborative dementia care was delivered by a trained care team navigator, who provided education, support and care coordination with a team of dementia specialists (advanced practice nurse, social worker, and pharmacist). Main Outcomes and Measures: Primary outcome measure: Quality of Life in Alzheimer's Disease based on caregiver's rating of 13 aspects of PWD's well-being (including physical health, energy level, mood, living situation, memory, relationships, and finances) on a 4-point scale (poor to excellent). Secondary outcomes: frequencies of PWDs' use of emergency department, hospitalization, and ambulance services; caregiver depression (score on 9-Item Patient Health Questionnaire; higher scores indicate more severe depression); and caregiver burden (score on 12-Item Zarit Burden Interview; higher scores indicate more severe caregiver burden). Results: The 780 PWDs (56.3% female; mean [SD] age, 78.1 [9.9] years) and 780 caregivers (70.9% female; mean [SD] age, 64.7 [12.0] years) lived in California (n = 452), Nebraska (n = 284), or Iowa (n = 44). Of 780 dyads, 655 were still active at 12 months, and 571 completed the 12-month survey. Compared with usual care, the Care Ecosystem improved PWD quality of life (B, 0.53; 95% CI, 0.25-1.30; P = .04), reduced emergency department visits (B, -0.14; 95% CI, -0.29 to -0.01; P = .04), and decreased caregiver depression (B, -1.14; 95% CI, -2.15 to -0.13; P = .03) and caregiver burden (B, -1.90; 95% CI, -3.89 to -0.08; P = .046). Conclusions and Relevance: Effective care management for dementia can be delivered from centralized hubs to supplement usual care and mitigate the growing societal and economic burdens of dementia. Trial Registration: ClinicalTrials.gov identifier: NCT02213458.
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The Care Ecosystem resulted in fewer ambulance rides, emergency department visits and hospitalizations and lower total cost of care compared with usual care.
“the Care Ecosystem — a collaborative, team‐based dementia care program utilizing telehealth that involved care navigators, advanced practice nurses, social workers and pharmacists — resulted in fewer ambulance rides, emergency department visits and hospitalizations and lower total cost of care compared with usual care.”
From 2024 Alzheimer's disease facts and figures (2024) · cites this paper as [756]
The “PWD Hospitalization and Use of Emergency Services” section reports significantly fewer ED visits relative to usual care and estimates fewer ambulance uses and hospitalizations, but the latter treatment effects were not statistically significant. Its estimated $600 saving per person covers those three emergency and hospital services, not total cost of care. (LLM, conf=0.90)
Experimental — accuracy not yet measuredA randomized clinical trial of more than 1,500 individuals across urban and rural areas in three states who participated in a telephone-and internet-based dementia care delivery system found that the system resulted in better quality of life, reduced emergency department visits, and decreased caregiver depression and burden.
“A randomized clinical trial of more than 1,500 individuals across urban and rural areas in three states who participated in a telephone-and internet-based dementia care delivery system found that the system resulted in better quality of life, reduced emergency department visits, and decreased caregiver depression and burden.654”
From 2023 Alzheimer's disease facts and figures (2023) · cites this paper as [654]
A randomized clinical trial of more than 1,500 individuals across urban and rural areas in California, Nebraska, and Iowa found that telephone- and internet-based delivery of the Care Ecosystem resulted in better quality of life, reduced emergency department visits, and decreased caregiver depression and burden.
“A randomized clinical trial of more than 1,500 individuals across urban and rural areas in California, Nebraska and Iowa to determine whether telephone‐ and internet‐based delivery of the Care Ecosystem was effective in improving outcomes found that the intervention resulted in better quality of life, reduced emergency department visits and decreased caregiver depression and burden. 756”
From 2024 Alzheimer's disease facts and figures (2024) · cites this paper as [756]
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Health System, Community-Based, or Usual Dementia Care for Persons With Dementia and Caregivers
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Chronic Care, Dementia Care Management, and Financial Considerations
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Palliative Care Program for Community-Dwelling Individuals With Dementia and Caregivers
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Medicare and the Shocking US Food and Drug Administration Approval of Aducanumab
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Dementia care navigation: A systematic review on different service types and their prevalence
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Liu, A. K., Possin, K. L., Cook, K. M., Lynch, S. S., Dulaney, S., Merrilees, J. J., Braley, T. L., Kiekhofer, R. E., Bonasera, S. J., Allen, I. E., et al. (2022) · Alzheimer s & Dementia · doi:10.1002/alz.12808 · Cited by 24 · see citing works
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Long‐term effects of collaborative dementia care on quality of life and caregiver well‐being
Possin, K. L., Dulaney, S., Sideman, A. B., Wood, A. J., Allen, I. E., Bonasera, S. J., Merrilees, J. J., Lee, K. P., Chiong, W., Braley, T. L., et al. (2024) · Alzheimer s & Dementia · doi:10.1002/alz.14370 · Cited by 23 · see citing works
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Anderson, T. S., Marcantonio, E. R., McCarthy, E. P., Ngo, L., Schonberg, M. A., & Herzig, S. J. (2022) · Journal of General Internal Medicine · doi:10.1007/s11606-022-07549-7 · Cited by 21 · see citing works
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Self-citationA Systematic Review on Navigation Programs for Persons Living with Dementia and Their Caregivers
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Addressing the Diverse Needs of Unpaid Caregivers Through New Health-Care Policy Opportunities
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Developing neuropalliative care for sporadic Creutzfeldt-Jakob Disease
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A national study of disenrollment from hospice among people with dementia
Hunt, L. J., Gan, S., Boscardin, W. J., Yaffe, K. S., Ritchie, C. S., Aldridge, M. D., & Smith, A. K. (2022) · Journal of the American Geriatrics Society · doi:10.1111/jgs.17912 · Cited by 19 · see citing works
Self-citationCaregiver Experiences Navigating the Diagnostic Journey in a Rapidly Progressing Dementia
Sideman, A. B., Gilissen, J., Harrison, K. L., Garrett, S. B., Terranova, M. J., Ritchie, C. S., & Geschwind, M. D. (2022) · Journal of Geriatric Psychiatry and Neurology · doi:10.1177/08919887221135552 · Cited by 19 · see citing works
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Self-citationHarrison, K. L., Garrett, S. B., Halim, M., Bernstein Sideman, A., Allison, T. A., Dohan, D., Naasan, G., Miller, B. L., Smith, A. K., & Ritchie, C. S. (2022) · Journal of Alzheimer's Disease · doi:10.3233/jad-220536 · Cited by 18 · see citing works
Self-citationGoals of Care Conversations and Subsequent Advance Care Planning Outcomes for People with Dementia
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Hodgson, N. A., Petrovsky, D. V., Finegan, K., Kallmyer, B. A., Pike, J., & Fazio, S. (2021) · Patient Education and Counseling · doi:10.1016/j.pec.2020.09.026 · Cited by 15 · see citing works
Comprehensive Dementia Care Models: State of the Science and Future Directions
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Systematic Review of Dementia Support Programs with Multicultural and Multilingual Populations
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Caregiver Experience of Tele-dementia Care for Older Veterans
Iyer, S., Ngo, V., Humber, M. B., Chen, P., Pallaki, M., Dolinar, T., Brodrick, M.-F. B., Gould, C. E., & TRIVEDI, R. B. (2023) · Journal of General Internal Medicine · doi:10.1007/s11606-023-08188-2 · Cited by 16 · see citing works
Clinical Outcomes and Cost-Effectiveness of Collaborative Dementia Care
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A mixed‐methods evaluation of home‐based primary care in dementia within an integrated system
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Paving the way for Alzheimer's disease blood‐based biomarkers in primary care
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A knowledge graph-based recommender system for dementia care: Design and evaluation study
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Evaluating In-home Assistive Technology for Dementia Caregivers
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Merrilees, J. J., Robinson‐Teran, J., Allawala, M., Dulaney, S., Rosenbloom, M. H., Lum, H. D., Sawyer, R. J., Possin, K. L., & Sideman, A. B. (2022) · Innovation in Aging · doi:10.1093/geroni/igac007 · Cited by 13 · see citing works
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Implementation and review of the care ecosystem in an integrated healthcare system
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Instead of wasting money on aducanumab, pay for programs proven to help people living with dementia
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Evidence for Building an Integrated Dementia Healthcare System: A Systematic Review
Lin, G., Lin, T., Alluhidan, M., Saber, R., Hamza, M. M., Rakic, S., Alfaisal, A., Alamri, A., Çetinkaya, V., & Alazmi, N. M. (2025) · Clinical Gerontologist · doi:10.1080/07317115.2025.2505577 · Cited by 10 · see citing works
- Authors
- Possin, K. L., Merrilees, J. J., Dulaney, S., Bonasera, S. J., Chiong, W., Lee, K., Hooper, S. M., Allen, I. E., Braley, T., Bernstein, A., Rosa, T. D., Harrison, K., Begert-Hellings, H., Kornak, J., Kahn, J. G., Naasan, G., Lanata, S., Clark, A. M., Chodos, A., Gearhart, R., Ritchie, C., & Miller, B. L.
- Affiliations
- University of California, San Francisco (US)
- University of Nebraska Medical Center (US)
- Global Brain Health Institute, University of California, San Francisco
- Corresponding author
- Possin, Katherine L.
- ORCID
- Venue
- JAMA Internal Medicine
- Publisher
- American Medical Association (AMA)
- Published
- 2019-12-01
- Volume
- 179
- Issue
- 12
- Pages
- 1658
- ISSN
- 2168-6106 (ISSN-L)
- PMC
- PMC6777227
- OpenAlex
- W2976855290
- Cited by
- 272
- References
- 43
- Citations by year
- 2026: 37 · 2025: 67 · 2024: 44 · 2023: 40 · 2022: 38 · 2021: 30 · 2020: 13 · 2019: 1 · 2018: 2
- FWCI
- 16.30
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- JAMA Internal Medicine (publishedVersion)
- PubMed Central (publishedVersion)
- PubMed (publishedVersion)
- eScholarship (California Digital Library) (submittedVersion)
- Funders
- U.S. Department of Health and Human Services (1C1CMS331346)
- John A. Hartford Foundation
- Hartford Foundation for Public Giving
- Patient-Centered Outcomes Research Institute
- American Academy of Hospice and Palliative Medicine
- Quest Diagnostics
- National Institutes of Health (KL2TR001870)
- Agency for Healthcare Research and Quality (T32HS022241)
- University of California, San Francisco
- National Institute on Aging (L30 AG060590, R01AG056715, K01AG059831, P30AG062422)
- National Institute of Neurological Disorders and Stroke (UH3NS105557, UG3NS105557)
- National Center for Advancing Translational Sciences
- Topics
- Health Sciences › Medicine › Psychiatry and Mental health › Dementia and Cognitive Impairment Research
- Health Sciences › Health Professions › Pharmacy › Nursing care and research
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Keywords
- dementia care, care ecosystem, caregiver well-being, caregiver depression, caregiver burden, health care utilization, emergency department visits, hospitalization, ambulance use, Medicare and Medicaid, advanced practice nurses, social workers, pharmacists, telemedicine, usual care comparison, older adults with dementia
- MeSH terms
- Aged, Aged, 80 and over, Delivery of Health Care, Dementia, Female, Humans, Male, Middle Aged, Patient Acceptance of Health Care, Quality of Life, Single-Blind Method, Caregivers
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