The DOI matches its Crossref record; 18 of the 18 references it cites were found in a registry or an index.
Co-creation: A Key Link Between Corporate Social Responsibility, Customer Trust, and Customer Loyalty
Open accessOverview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.2307/3151312 · Cited by 109,314
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190
Hu, L., & Bentler, P. M. (1999) · Structural Equation Modeling A Multidisciplinary Journal · doi:10.1080/10705519909540118 · Cited by 108,788
The theory of planned behavior
Ajzen, I. (1991) · Organizational Behavior and Human Decision Processes · doi:10.1016/0749-5978(91)90020-t · Cited by 90,587
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.5.879 · Cited by 82,194
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
SPSS and SAS procedures for estimating indirect effects in simple mediation models
Preacher, K. J., & Hayes, A. F. (2004) · Behavior Research Methods, Instruments, & Computers · doi:10.3758/bf03206553 · Cited by 17,383
Self-Reports in Organizational Research: Problems and Prospects
Podsakoff, P. M., & Organ, D. W. (1986) · Journal of Management · doi:10.1177/014920638601200408 · Cited by 17,102
A Three-Dimensional Conceptual Model of Corporate Performance
Carroll, A. B. (1979) · The Academy of Management Review · doi:10.2307/257850 · Cited by 10,480
Consumers and Their Brands: Developing Relationship Theory in Consumer Research
Fournier, S. (1998) · Journal of Consumer Research · doi:10.1086/209515 · Cited by 7,542
Research works printed but not linked: 117
- Ailawadi, K. L., Neslin, S. A., Luan, Y. J., & Taylor, G. A. (2014). Does retailer CSR enhance behavioral loyalty? A case for benefit segmentation. International Journal of Research in Marketing, 31(2), 156–167. · DOI · Paper page
- Balmer, J. M. T. (2001). The three virtues and seven deadly sins of corporate brand management. Journal of General Management, 27(1), 1–17. · DOI · Paper page
- Banytė, J., Tarutė, A., & Taujanskytė, I. (2014). Customer engagement into value creation: Determining factors and relations with loyalty. Engineering Economics, 25(5), 568–577. · DOI
- Bendapudi, N., & Leone, R. P. (2003). Psychological implications of customer participation in co-production. Journal of Marketing, 67(1), 14–28. · DOI · Paper page
- Berry, L. L. (1980). Services marketing is different. Business, 30(3), 24–29.
- Booms, B. H., & Bitner, M. J. (1981). Marketing strategies and organization structures for service firms. Marketing of Services, 25(3), 47–52.
- Brodie, R. J., Ilic, A., Juric, B., & Hollebeek, L. (2013). Consumer engagement in a virtual brand community: An exploratory analysis. Journal of Business Research, 66(1), 105–114. · DOI · Paper page
- Brown, T. J., & Dacin, P. A. (1997). The company and the product: Corporate associations and consumer product responses. The Journal of Marketing, 61(1), 68–84. · doi:10.1177/002224299706100106 · Paper page
- Carrigan, M., & Attalla, A. (2001). The myth of the ethical consumer—Do ethics matter in purchase behaviour? Journal of Consumer Marketing, 18(7), 560–578. · DOI · Paper page
- Carù, A., & Cova, B. (2015). Co-creating the collective service experience. Journal of Service Management, 26(2), 276–294. · DOI · Paper page
- Castaldo, S., Perrini, F., Misani, N., & Tencati, A. (2009). The missing link between corporate social responsibility and consumer trust: The case of fair trade products. Journal of Business Ethics, 84(1), 1–15. · DOI · Paper page
- Chaudhuri, A., & Holbrook, M. B. (2001). The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty. Journal of Marketing, 65(2), 81–93. · DOI · Paper page
- Chen, M. F., & Mau, L. H. (2009). The impacts of ethical sales behaviour on customer loyalty in the life insurance industry. The Service Industries Journal, 29(1), 59–74. · DOI
- Choi, B., & La, S. (2013). The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery. Journal of Services Marketing, 27(3), 223–233. · DOI · Paper page
- Choudhury, K. (2014). Service quality and word of mouth: A study of the banking sector. International Journal of Bank Marketing, 32(7), 612–627. · DOI
- Cossío-Silva, F. J., Revilla-Camacho, M., Vega-Vázquez, M., & Palacios-Florencio, B. (2016). Value co-creation and customer loyalty. Journal of Business Research, 69(5), 1621–1625. · DOI · Paper page
- Cova, B., & Dalli, D. (2009). Working consumers: The next step in marketing theory? Marketing Theory, 9(3), 315–339. · DOI · Paper page
- Da Silveira, C., Lages, C., & Simões, C. (2013). Reconceptualizing brand identity in a dynamic environment. Journal of Business Research, 66(1), 28–36. · DOI · Paper page
- Dagger, T. S., Danaher, P. J., & Gibbs, B. J. (2009). How often versus how long: The interplay of contact frequency and relationship duration in customer-reported service relationship strength. Journal of Service Research, 11(4), 371–388. · DOI
- Dagger, T. S., David, M. E., & Ng, S. (2011). Do relationship benefits and maintenance drive commitment and loyalty? Journal of Services Marketing, 25(4), 273–281. · DOI
- Delgado-Ballester, E., Munuera-Aleman, J. L., & Yague-Guillen, M. J. (2003). Development and validation of a brand trust scale. International Journal of Market Research, 45(1), 35–54.
- Delgado-Ballester, E., & Munuera-Alemán, J. L. (2005). Does brand trust matter to brand equity? Journal of Product & Brand Management, 14(3), 187–196. · DOI · Paper page
- Diallo, M. F., & Lambey-Checchin, C. (2017). Consumers’ Perceptions of Retail Business Ethics and Loyalty to the Retailer: The Moderating Role of Social Discount Practices. Journal of Business Ethics, 141(3), 435–449. · DOI
- Eiglier, P., & Langeard, E. (1977). A new approach to service marketing. In P. Eiglier, E. Langeard, C. H. Lovelock, J. E. G. Bateson & R. F. Young (Eds.), Marketing consumer services: New insights (pp. 33–58). Cambridge: Marketing Science Institute.
- Eisingerich, A. B., Rubera, G., Seifert, M., & Bhardwaj, G. (2011). Doing good and doing better despite negative information?: The role of corporate social responsibility in consumer resistance to negative information. Journal of Service Research, 14(1), 60–75. · DOI · Paper page
- Fournier, S., & Yao, J. L. (1997). Reviving brand loyalty: A reconceptualization within the framework of consumer-brand relationships. International Journal of Research in Marketing, 14(5), 451–472. · DOI · Paper page
- Freeman, R. E. (1999). Divergent stakeholder theory. Academy of Management Review, 24(2), 233–236.
- Füller, J., Matzler, K., & Hoppe, M. (2008). Brand community members as a source of innovation. Journal of Product Innovation Management, 25(6), 608–619. · DOI · Paper page
- Füller, J., Mühlbacher, H., Matzler, K., & Jawecki, G. (2009). Consumer empowerment through internet-based co-creation. Journal of Management Information Systems, 26(3), 71–102. · DOI · Paper page
- García de los Salmones, M. D. M., Perez, A., & Rodríguez del Bosque, I. (2009). The social role of financial companies as a determinant of consumer behaviour. The International Journal of Bank Marketing, 27(6), 467–485. I. · DOI
- García Rodríguez, N., Pérez, S., M.J., & Trespalacios Gutiérrez, J. A. (2007). Interfunctional trust as a determining factor of a new product performance. European Journal of Marketing, 41(5/6), 678–702. · DOI
- Gouillart, F. (2014). The race to implement co-creation of value with stakeholders: Five approaches to competitive advantage. Strategy & Leadership, 42(1), 2–8. · DOI
- Grönroos, C. (2006). Adopting a service logic for marketing. Marketing Theory, 6(3), 317–333. · DOI · Paper page
- Gundlach, G. T., & Murphy, P. E. (1993). Ethical and legal foundations of relational marketing exchanges. The Journal of Marketing, 57(4), 35–46. · DOI · Paper page
- Hajli, N., Shanmugam, M., Papagiannidis, S., Zahay, D., & Richard, M. O. (2017). Branding co-creation with members of online brand communities. Journal of Business Research, 70, 136–144. · DOI · Paper page
- Hannan, S., Suharjo, B., Kirbrandoko, K., & Nurmalina, R. (2017). The influence of customer satisfaction, trust and information sharing on customer loyalty of professional services company: An empirical study on independent surveyor services industry in Indonesia. International Journal of Economic Perspectives, 11(1), 344–353.
- Harwood, T., & Garry, T. (2010). ‘It’s Mine!’—Participation and ownership within virtual co-creation environments. Journal of Marketing Management, 26(3–4), 290–301. · DOI
- Hatch, M. J., & Schultz, M. (2010). Toward a theory of brand co-creation with implications for brand governance. Journal of Brand Management, 17(8), 590–604. · DOI · Paper page
- Hayes, A. F. (2017). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach. New York: Guilford Publications.
- Hosseini, M. H., & Hosseini, V. S. (2013). The impact of co-production on customer loyalty in banking services: A case of Saman Bank. Iranian Journal of Management Studies, 6(2), 105.
- Hsu, K. T. (2012). The advertising effects of corporate social responsibility on corporate reputation and brand equity: Evidence from the life insurance industry in Taiwan. Journal of Business Ethics, 109(2), 189–201. · DOI · Paper page
- Iglesias, O., & Ind, N. (2016). How to build a brand with a conscience. In N. Ind & S. Horlings (Eds.), Brands with a conscience. Amsterdam: Kogan Page.
- Iglesias, O., Ind, N., & Alfaro, M. (2013). The organic view of the brand: A brand value co-creation model. Journal of Brand Management, 20(8), 670–688. · DOI · Paper page
- Iglesias, O., Markovic, S., Singh, J. J., & Sierra, V. (2017). Do Customer perceptions of corporate services brand ethicality improve brand equity? Considering the roles of brand heritage, brand image, and recognition benefits. Journal of Business Ethics. https://doi.org/10.1007/s10551-017-3455-0 . · DOI · Paper page
- Iglesias, O., & Saleem, F. Z. (2015). How to support consumer–brand relationships: The role of corporate culture and human resource policies and practices. Marketing Intelligence & Planning, 33(2), 216–234. · DOI
- Iglesias, O., Singh, J. J., & Batista-Foguet, J. M. (2011). The role of brand experience and affective commitment in determining brand loyalty. Journal of Brand Management, 18(8), 570–582. · DOI · Paper page
- Iglesias, O., Markovic, S., & Rialp, J. (2018). How does sensory brand experience influence brand equity? Considering the roles of customer satisfaction, customer affective commitment, and employee empathy. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2018.05.043 · DOI · Paper page
- Imrie, B. C. (2005). Beyond disconfirmation: The role of generosity and surprise. International Marketing Review, 22(3), 369–383. · DOI
- Ind, N. (1997). The corporate brand. Oxford: Macmillan. · DOI · Paper page
- Ind, N., Iglesias, O., & Markovic, S. (2017). The co-creation continuum: From tactical market research tool to strategic collaborative innovation method. Journal of Brand Management, 24(4), 310–321. · DOI
- Ind, N., Iglesias, O., & Schultz, M. (2013). Building brands together: Emergence and outcomes of co-creation. California Management Review, 55(3), 5–26. · DOI · Paper page
- Joyner, B. E., & Payne, D. (2002). Evolution and implementation: A study of values, business ethics and corporate social responsibility. Journal of Business Ethics, 41(4), 297–311. · DOI · Paper page
- Kang, J., & Hustvedt, G. (2014). Building trust between consumers and corporations: The role of consumer perceptions of transparency and social responsibility. Journal of Business Ethics, 125(2), 253–265. · DOI · Paper page
- Kaufmann, H. R., Loureiro, S. M. C., & Manarioti, A. (2016). Exploring behavioural branding, brand love and brand co-creation. Journal of Product & Brand Management, 25(6), 516–526. · DOI · Paper page
- Kazadi, K., Lievens, A., & Mahr, D. (2016). Stakeholder co-creation during the innovation process: Identifying capabilities for knowledge creation among multiple stakeholders. Journal of Business Research, 69(2), 525–540. · DOI · Paper page
- Keh, H. T., & Pang, J. (2010). Customer reactions to service separation. Journal of Marketing, 74(2), 55–70. · DOI · Paper page
- Kennedy, M. S., Ferrell, L. K., & LeClair, D. T. (2001). Consumers’ trust of salesperson and manufacturer: An empirical study. Journal of Business Research, 51(1), 73–86. · DOI · Paper page
- Kumar, S. R., & Advani, J. Y. (2005). Factors affecting brand loyalty: A study in an emerging market on fast moving consumer goods. Journal of Customer Behaviour, 4(2), 251–275. · doi:10.1362/1475392054797223
- Lagace, R. R., Dahlstrom, R., & Gassenheimer, J. B. (1991). The relevance of ethical salesperson behavior on relationship quality: The pharmaceutical industry. Journal of Personal Selling & Sales Management, 11(4), 39–47. · DOI · Paper page
- Larzelere, R. E., & Huston, T. L. (1980). The dyadic trust scale: Toward understanding interpersonal trust in close relationships. Journal of Marriage and the Family, 42(3), 595–604. · DOI · Paper page
- Lin, C. P., Chen, S. C., Chiu, C. K., & Lee, W. Y. (2011). Understanding purchase intention during product-harm crises: Moderating effects of perceived corporate ability and corporate social responsibility. Journal of Business Ethics, 102(3), 455–471. · DOI · Paper page
- Lindell, M. K., & Whitney, D. J. (2001). Accounting for common method variance in cross-sectional research designs. Journal of Applied Psychology, 86(1), 114–121. · DOI · Paper page
- Lindfelt, L. L., & Törnroos, J. (2006). Ethics and value creation in business research: Comparing two approaches. European Journal of Marketing, 40(3/4), 328–351. · DOI
- Lock, I., & Seele, P. (2015). Analyzing sector-specific CSR reporting: Social and environmental disclosure to investors in the chemicals and banking and insurance industry. Corporate Social Responsibility and Environmental Management, 22(2), 113–128 · DOI
- Lovelock, C., & Wirtz, J. (2011). Services marketing: People, technology, strategy. New Jersey: Prentice Hall.
- Madhavan, R., & Grover, R. (1998). From embedded knowledge to embodied knowledge: New product development as knowledge management. The Journal of Marketing, 62(4), 1–12. · DOI · Paper page
- Mandhachitara, R., & Poolthong, Y. (2011). A model of customer loyalty and corporate social responsibility. Journal of Services Marketing, 25(2), 122–133. · DOI · Paper page
- Markovic Markovic, S. (2016). 21st-century brands: An innovation opportunity and an ethical challenge. PhD dissertation. Barcelona, Spain: Universitat Ramon Llull.
- Markovic, S., & Bagherzadeh, M. (2018). How does breadth of external stakeholder co-creation influence innovation performance? Analyzing the mediating roles of knowledge sharing and product innovation. Journal of Business Research, 88, 173–186. · DOI · Paper page
- Markovic, S., Iglesias, O., Singh, J. J., & Sierra, V. (2018). How does the perceived ethicality of corporate services brands influence loyalty and positive word-of-mouth? Analyzing the roles of empathy, affective commitment, and perceived quality. Journal of Business Ethics, 148, 721–740. · DOI · Paper page
- Marquis, C., Toffel, M. W., & Zhou, Y. (2016). Scrutiny, norms, and selective disclosure: A global study of greenwashing. Organization Science, 27(2), 483–504. · DOI · Paper page
- Martínez, P., & Rodríguez del Bosque, I. (2013). CSR and customer loyalty: The roles of trust, customer identification with the company and satisfaction. International Journal of Hospitality Management, 35, 89–99. · DOI · Paper page
- Martínez-Cañas, R., Ruiz-Palomino, P., Linuesa-Langreo, J., & Blázquez-Resino, J. J. (2016). Consumer participation in co-creation: An enlightening model of causes and effects based on ethical values and transcendent motives. Frontiers in Psychology, 7, 793. · DOI
- Massey, G. R., & Kyriazis, E. (2007). Interpersonal trust between marketing and R&D during new product development projects. European Journal of Marketing, 41(9/10), 1146–1172. · DOI
- Maxfield, S. (2008). Reconciling corporate citizenship and competitive strategy: Insights from economic theory. Journal of Business Ethics, 80(2), 367–377. · DOI
- Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709–734. · doi:10.5465/amr.1995.9508080335 · Paper page
- Mende, M., & Bolton, R. N. (2011). Why attachment security matters: How customers’ attachment styles influence their relationships with service firms and service employees. Journal of Service Research, 14(3), 285–301. · DOI
- Nambisan, S., & Nambisan, P. (2008). How to profit from a better’virtual customer environment’. MIT Sloan Management Review, 49(3), 53.
- Nunnally, J. C., & Bernstein, I. H. (1994). Psychological theory. New York: MacGraw-Hill.
- Nyilasy, G., Gangadharbatla, H., & Paladino, A. (2014). Perceived greenwashing: The interactive effects of green advertising and corporate environmental performance on consumer reactions. Journal of Business Ethics, 125(4), 693–707. · DOI · Paper page
- Nysveen, H., & Pedersen, P. E. (2014). Influences of cocreation on brand experience. International Journal of Market Research, 56(6), 807–832. · DOI · Paper page
- O’Riordan, L., & Fairbrass, J. (2008). Corporate social responsibility (CSR): Models and theories in stakeholder dialogue. Journal of Business Ethics, 83(4), 745–758. · DOI · Paper page
- Park, E., Kim, K. J., & Kwon, S. J. (2017). Corporate social responsibility as a determinant of consumer loyalty: An examination of ethical standard, satisfaction, and trust. Journal of Business Research, 76, 8–13. · DOI · Paper page
- Peña, A. I. P., Jamilena, D. M. F., & Molina, M.ÁR. (2014). Value co-creation via information and communications technology. The Service Industries Journal, 34(13), 1043–1059. · DOI
- Pérez, A., & Rodríguez del Bosque, I. (2015). How customer support for corporate social responsibility influences the image of companies: Evidence from the banking industry. Corporate Social Responsibility and Environmental Management, 22(3), 155–168. · DOI
- Pivato, S., Misani, N., & Tencati, A. (2008). The impact of corporate social responsibility on consumer trust: The case of organic food. Business ethics: A European review, 17(1), 3–12. · DOI · Paper page
- Pope, S., & Wæraas, A. (2016). CSR-washing is rare: A conceptual framework, literature review, and critique. Journal of Business Ethics, 137(1), 173–193. · DOI · Paper page
- Pour, B. S., Nazari, K., & Emami, M. (2014). Corporate social responsibility: A literature review. African Journal of Business Management, 8(7), 228–234. · DOI
- Prahalad, C. K., & Ramaswamy, V. (2000). Co-opting customer competence. Harvard Business Review, 78(1), 79–90.
- Prahalad, C. K., & Ramaswamy, V. (2004). Co-creation experiences: The next practice in value creation. Journal of Interactive Marketing, 18(3), 5–14. · DOI · Paper page
- Rajah, E., Marshall, R., & Nam, I. (2008). Relationship glue: Customers and marketers co-creating a purchase experience. Advances in Consumer Research, 35, 367–373.
- Ramaswamy, V., & Ozcan, K. (2016). Brand value co-creation in a digitalized world: An integrative framework and research implications. International Journal of Research in Marketing, 33(1), 93–106. · DOI · Paper page
- Rindell, A., Svensson, G., Mysen, T., Billström, A., & Wilén, K. (2011). Towards a conceptual foundation of ‘Conscientious Corporate Brands’. Journal of Brand Management, 18(9), 709–719. · doi:10.1057/bm.2011.38
- Ring, P. S., & Van de Ven, A. H. (1992). Structuring cooperative relationships between organizations. Strategic Management Journal, 13(7), 483–498. · DOI · Paper page
- Román, S. (2003). The impact of ethical sales behaviour on customer satisfaction, trust and loyalty to the company: An empirical study in the financial services industry. Journal of Marketing Management, 19(9–10), 915–939. · DOI · Paper page
- Sen, S., Bhattacharya, C. B., & Korschun, D. (2006). The role of corporate social responsibility in strengthening multiple stakeholder relationships: A field experiment. Journal of the Academy of Marketing Science, 34(2), 158–166. · DOI · Paper page
- Setó-Pamies, D. (2012). Customer loyalty to service providers: Examining the role of service quality, customer satisfaction and trust. Total Quality Management & Business Excellence, 23(11–12), 1257–1271. · DOI
- Shaw, D., & Shiu, E. (2002). The role of ethical obligation and self-identity in ethical consumer choice. International Journal of Consumer Studies, 26(2), 109–116. · DOI · Paper page
- Sierra, V., Iglesias, O., Markovic, S., & Singh, J. J. (2017). Does ethical image build equity in corporate services brands? The influence of customer perceived ethicality on affect, perceived quality, and equity. Journal of Business Ethics, 144(3), 661–676. · DOI
- Singh, J., Brady, M., Arnold, T., & Brown, T. (2017). The emergent field of organizational frontlines. Journal of Service Research, 20(1), 3–11. · DOI · Paper page
- Singh, J. J. (2014). RSC ha llegado para quedarse [CSR is here to stay]. In G. Costa & M. Casabayó (Eds.), Soul marketing (pp. 53–62). Barcelona: Profit Editorial.
- Singh, J. J., Iglesias, O., & Batista-Foguet, J. M. (2012). Does having an ethical brand matter? The influence of consumer perceived ethicality on trust, affect and loyalty. Journal of Business Ethics, 111(4), 541–549. · DOI · Paper page
- Stanaland, A. J., Lwin, M. O., & Murphy, P. E. (2011). Consumer perceptions of the antecedents and consequences of corporate social responsibility. Journal of Business Ethics, 102(1), 47–55. · DOI · Paper page
- Stathopoulou, A., & Balabanis, G. (2016). The effects of loyalty programs on customer satisfaction, trust, and loyalty toward high-and low-end fashion retailers. Journal of Business Research, 69(12), 5801–5808. · DOI · Paper page
- Sun, P. C., & Lin, C. M. (2010). Building customer trust and loyalty: An empirical study in a retailing context. The Service Industries Journal, 30(9), 1439–1455. · DOI
- Swaen, V., & Chumpitaz, R. C. (2008). Impact of corporate social responsibility on consumer trust. Recherche et Applications en Marketing (English Edition), 23(4), 7–34. · DOI · Paper page
- Vallaster, C., & von Wallpach, S. (2013). An online discursive inquiry into the social dynamics of multi-stakeholder brand meaning co-creation. Journal of Business Research, 66(9), 1505–1515. · DOI · Paper page
- Van Marrewijk, M. (2003). Concepts and definitions of CSR and corporate sustainability: Between agency and communion. Journal of Business Ethics, 44(2–3), 95–105. · DOI · Paper page
- Vitell, S. J. (2015). A case for consumer social responsibility (CnSR): Including a selected review of consumer ethics/social responsibility research. Journal of Business Ethics, 130(4), 767–774. · DOI · Paper page
- Vlachos, P. A., Tsamakos, A., Vrechopoulos, A. P., & Avramidis, P. K. (2009). Corporate social responsibility: Attributions, loyalty, and the mediating role of trust. Journal of the Academy of Marketing Science, 37(2), 170–180. · DOI · Paper page
- Von Hippel, E. (2005). Democratizing innovation. Cambridge: The MIT Press. · DOI · Paper page
- West, S. G., Finch, J. F., & Curran, P. J. (1995). Structural equation models with non-normal variables: Problems and remedies. In R. H. Hoyle (Ed.), Structural equation modeling: Concepts, issues, and applications. Thousand Oaks: Sage.
- Wikström, S. (1996). The customer as co-producer. European Journal of Marketing, 30(4), 6–19. · DOI · Paper page
- Williams, J., & Aitken, R. (2011). The service-dominant logic of marketing and marketing ethics. Journal of Business Ethics, 102(3), 439–454. · DOI
- Wong, A., & Sohal, A. (2002). An examination of the relationship between trust, commitment and relationship quality. International Journal of Retail & Distribution Management, 30(1), 34–50. · DOI · Paper page
- Yoo, B., Donthu, N., & Lee, S. (2000). An examination of selected marketing mix elements and brand equity. Journal of the Academy of Marketing Science, 28(2), 195–211. · DOI · Paper page
- Zeithaml, V. A., Parasuraman, A., & Berry, L. L. (1985). Problems and strategies in services marketing. The Journal of Marketing, 49(2), 33–46. · DOI · Paper page
Cited by
Islam, T., Islam, R., Pitafi, A. H., Xiaobei, L., Rehmani, M., Irfan, M., & Mubarak, M. S. (2021) · Sustainable Production and Consumption · doi:10.1016/j.spc.2020.07.019 · Cited by 623
Sun, H., Rabbani, M. R., Ahmad, N., Sial, M. S., Cheng, G., Zia-Ud-Din, M., & Fu, Q. (2020) · Sustainability · doi:10.3390/su122410688 · Cited by 180
Lee, L., & Hur, W.-M. (2024) · Journal of Product & Brand Management · doi:10.1108/jpbm-07-2023-4605 · Cited by 25
Christopher, Y., Sundjaja, A. M., & Mulvono (2024) · 2024 9th International Conference on Information Technology and Digital Applications (ICITDA) · doi:10.1109/icitda64560.2024.10809919 · Cited by 5
Metadata
- Authors
- Iglesias, O., Markovic, S., Bagherzadeh, M., & Singh, J. J.
- Venue
- Journal of Business Ethics
- Published
- 2018-09-14
- Volume
- 163
- Issue
- 1
- Pages
- 151-166
- ISSN
- 0167-4544 (ISSN-L)
- 1573-0697
- OpenAlex
- W2890415629
- Cited by
- 510
- References
- 18
- FWCI
- 41.58
- Type
- journal article
- Language
- en
- Open access
- green
- Licence
- www.springer.com/tdm (tdm)
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Co-creation: A Key Link Between Corporate Social Responsibility, Customer Trust, and Customer Loyalty. https://app.cochat.ai/papers/10.1007/s10551-018-4015-y
- The paper
- Iglesias, O., Markovic, S., Bagherzadeh, M., & Singh, J. J. (2020). Co-creation: A Key Link Between Corporate Social Responsibility, Customer Trust, and Customer Loyalty. Journal of Business Ethics. https://doi.org/10.1007/s10551-018-4015-y
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.