Cited by 1,753Human-Automation Interaction and SafetyBehavioral Health and InterventionsStress and Burnout Research

Compensatory control in the regulation of human performance under stress and high workload: A cognitive-energetical framework

Robert J. Hockey, G.·1997·Biological Psychology

Abstract

This paper presents a cognitive-energetical framework for the analysis of effects of stress and high workload on human performance. Following Kahneman's (1973) model, regulation of goals and actions is assumed to require the operation of a compensatory control mechanism, which allocates resources dynamically. A two-level compensatory control model provides the basis for a mechanism of resource allocation through an effort monitor, sensitive to changes in the level of regulatory activity, coupled with a supervisory controller which can implement different modes of performance-cost trade-off. Performance may be protected under stress by the recruitment of further resources, but only at the expense of increased subjective effort, and behavioural and physiological costs. Alternatively, stability can be achieved by reducing performance goals, without further costs. Predictions about patterns of latent decrement under performance protection are evaluated in relation to the human performance literature. Even where no primary task decrements may be detected, performance may show disruption of subsidiary activities or the use of less efficient strategies, as well as increased psychophysiological activation, strain, and fatigue after-effects. Finally, the paper discusses implications of the model for the assessment of work strain, with a focus on individual-level patterns of regulatory activity and coping.

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Crossref · 10.1016/s0301-0511(96)05223-4

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Authors
Robert J. Hockey, G.
Venue
Biological Psychology
Publisher
Elsevier BV
Published
1997-03
Volume
45
Issue
1-3
Pages
73-93
ISSN
0301-0511 (ISSN-L)
OpenAlex
W2147851174
Cited by
1,753
References
0
Citations by year
2026: 144 · 2025: 74 · 2024: 69 · 2023: 75 · 2022: 94 · 2021: 99 · 2020: 85 · 2019: 109 · 2018: 83 · 2017: 78 · 2016: 95 · 2015: 88 · 2014: 101 · 2013: 73 · 2012: 78
FWCI
2.62
Type
journal article
Language
en
Open access
closed
Locations
  • Biological Psychology (publishedVersion)
  • PubMed (publishedVersion)
Funders
Economic and Social Research Council
Topics
  • Social Sciences › Psychology › Social Psychology › Human-Automation Interaction and Safety
  • Social Sciences › Psychology › Applied Psychology › Behavioral Health and Interventions
  • Social Sciences › Psychology › Social Psychology › Stress and Burnout Research
Keywords
compensatory control, stress, high workload, human performance, cost-performance trade-off, effort monitoring, supervisory control, fatigue, job strain, coping, goal regulation
MeSH terms
Adaptation, Psychological, Cognition, Fatigue, Humans, Stress, Psychological, Task Performance and Analysis, Workload

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