Conceptualising the future of HRM and technology research
Open accessAbstract
This paper examines the role of information technology (IT) directly on one central aspect of work in the twenty-first century, its impact on HRM itself. We use the long-established ‘Harvard’ model of HRM, offering a more contextualised view of HRM, a more expansive view of stakeholders, and a wider and more long-term approach to outcomes. Applying those principles to the literature on IT and HRM helps us clarify both the advantages and disadvantages to different stakeholders of the intersection between HRM and technology. We show that rapid technological developments offer a new, smart, digital context for HRM practices with the better quality HRM data and enabling a strong HRM ownership by all stakeholders. At the same time, we see a tension in HRM responsibilities between HRM professionals and organizational members who are not directly assigned HRM tasks but are the subject of them. On the basis of that analysis we offer suggestions for future research.
AI snapshot
Written from the paper’s full text.
TL;DR
This conceptual paper applies the Harvard HRM model’s neglected “outer boxes”—context, multiple stakeholders, and long-term outcomes—to the HRM/technology interface. It argues that e-HRM research must move beyond narrow efficiency and shareholder assumptions to study contextual enactment, stakeholder tensions, and long-term consequences.
Key findings
- The paper argues that rapid technological developments offer a “smart, digital context” for HRM with better-quality HRM data and enable strong HRM ownership by all stakeholders, but also create tension in HRM responsibilities between HRM professionals and organizational members who are not directly assigned HRM tasks.
- e-HRM research shows contradictory organizational realities: adoption sometimes creates benefits (cost savings, efficiency, flexible services, employee participation), while other cases show negative results (work stress, more HRM administration, disappointments with technological properties); the paper attributes much variation to insufficient attention to context.
- The paper calls for future e-HRM research to address context, multiple stakeholders, and long-term outcomes, using plural lenses including political, behavioural, institutional, economic, sociological, design, and cultural.
- It cites an expectation that on-call, part-time, self-employed and other contingent employment forms will grow by up to 25% by 2020 (Van der Ploeg & Vermeend, 2014), and discusses risks such as distancing, work intensification, and redundancy.
Methods
- Conceptual paper; no empirical sample or data collection. It draws on the Beer et al. (1984) Harvard model of HRM and existing literature on IT and e-HRM.
- The analysis applies the Harvard model’s context, multiple stakeholder, and long-term outcome dimensions to the HRM/technology interface and derives a future research agenda.
- The paper explicitly excludes discussions of e-work in general, the impact of information technology on jobs, recent developments in smart industries, and work relations.
Limitations
- The paper does not state a formal limitations section. As a conceptual paper, it presents no empirical data, sample, or hypothesis tests; its claims and research agenda are not empirically tested here (evident from the text).
- The paper itself notes limitations in the e-HRM field: e-HRM remains seriously under-theorised; much research is case-study based in firms where e-HRM has been introduced or where it is believed successful; the geographical spread of studies is limited; there is less research on e-HRM’s impact on employees; and the long-term impact of HRM on business has not featured heavily in research.
- It also notes that the effects of advanced e-HRM and increased ownership of HRM data are difficult to foresee.
Model-written summary. Check it against the paper before relying on it.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
4 of 49 cited sources checked · 1 supported · 0 flagged · accuracy not yet measured
- Interpretationreasoning
Technology-enabled new organisational forms embrace new stakeholders in HRM processes.
“In their turn, technology-enabled new organisational forms embrace new stakeholders in HRM processes.”
Quote in the paperNot a substantial claim - Interpretationreasoning
For e-HRM to be integrated into daily HRM processes, it must be enacted by human actors.
“For e-HRM to be integrated into daily HRM processes it must be enacted by human actors.”
Quote in the paperSubstantial claim - Premisereasoning
The 'outer boxes' of the Harvard map of the territory were, with some laudable exceptions, ignored in the literature.
“the 'outer boxes' of the Harvard map of the territory were, with some laudable exceptions, ignored.”
Quote in the paperSubstantial claim - Interpretationreasoning
All organisational members, with or without assigned HRM and/or managerial responsibilities, are likely to contribute to e-HRM because technology will increasingly offer possibilities to do so.
“All organisational members, with or without assigned HRM and/or managerial responsibilities, are likely to contribute because technology will increasingly offer possibilities to do so.”
Quote in the paperNot a substantial claim - Premisereasoning
The single-stakeholder perspective saw all HRM activities as having for their purpose the improvement of the efficiency of the firm, leading to the enrichment of the owners of the business.
“That perspective saw all HRM activities as having for their purpose the improvement of the efficiency of the firm (other organisations are much less commonly studied) leading to the enrichment of the owners of the business.”
Quote in the paperSubstantial claim
- Interpretationnone given
Line managers play an important strategic role in designing, conveying information about and implementing HRM practices.
“Line managers play an important strategic role in designing, conveying information about and implementing HRM practices.”
Quote in the paperNot a substantial claim - Premisecitation
There is little evidence that countries are becoming more alike in the way they conceive of and manage HRM.
“There have been arguments that globalisation will apply to HRM too and that universal 'good practice' will inevitably spread around the world (see Cooke, 2003), but there is little evidence that countries are becoming more alike in the way they conceive of and manage HRM (Gooderham & Nordhaug, 2011;Mayrhofer, Brewster, Morley, & Ledolter, 2011).”
Quote in the paperNot a substantial claim0 of 3 sources checked- cites Cooke, 2003
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- cites Gooderham & Nordhaug, 2011
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- cites Mayrhofer, Brewster, Morley, & Ledolter, 2011
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- Interpretationreasoning
It is the perceptions of e-HRM applications by HRM professionals, line managers and employees that determine, to a great extent, how and whether e-HRM will be used.
“It is their perceptions of e-HRM applications that determine, to a great extent, how and whether e-HRM will be used.”
Quote in the paperSubstantial claim - Premisecitation
Technologies have changed HRM practices by introducing e-recruitment, e-training, or e-competence management.
“technologies have changed (through enabling and/or constraining) HRM practices by introducing for example, e-recruitment, e-training, or e-competence management (Stone, Deadrick, Lukaszewski, & Johnson, 2015).”
Quote in the paperSubstantial claim0 of 1 sources checked- cites Stone, Deadrick, Lukaszewski, & Johnson, 2015 source
- Premisecitation
There is case-study evidence that even in a high-tech operation, employees prefer to get their HRM information from people (their line manager, HRM specialist or trade union representative) rather than from the system.
“There is case-study evidence that even in a high-tech operation, employees prefer to get their HRM information from people (their line manager, their HRM specialist or their trade union representative) rather than from the system (Sparrow & Brewster, 2012).”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Sparrow & Brewster, 2012
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- Interpretationcitation
For the workforce, long-term effects of e-HRM may range from development of new ways of interacting with bosses and the HRM department, through increasing distancing from them, to dramatic work intensification and redundancy.
“For the workforce the long-term effects may be different: they may range from the development of new ways of interacting with their bosses and the HRM department, through an increasing distancing from them, to dramatic work intensification and redundancy (Brynjolfsson & McAfee, 2014).”
Quote in the paperSubstantial claim0 of 1 sources checked- cites Brynjolfsson & McAfee, 2014
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- Premisecitation
On-call, part-time, self-employed and other employment forms are expected to grow by up to 25% by 2020.
“On-call, part-time, self-employed and other forms are expected to grow by up to 25% by 2020 (Van der Ploeg & Vermeend, 2014).”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Van der Ploeg & Vermeend, 2014
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- Premisenone given
There have been few studies of the advantages and disadvantages for each of HRM professionals, line managers and employees in the study of e-HRM.
“There have been few studies of the advantages and disadvantages for each of these groups in the study of e-HRM.”
Quote in the paperNot a substantial claim - Premisenone given
Over the years an implicit paradigm in HRM has been that its sole purpose is ultimately to improve financial returns to the owners of the business.
“Over the years a (usually undeclared, implicit) paradigm in HRM has been that its sole purpose is ultimately to improve financial returns to the owners of the business.”
Quote in the paperNot a substantial claim - Interpretationreasoning
The long-term implications of e-HRM for the organisation will depend very largely on context.
“The long-term implications of e-HRM for the organisation will depend very largely on context.”
Quote in the paperNot a substantial claim - Premisecitation
Developments in stakeholder theory are gradually being reflected in HRM.
“Developments in stakeholder theory (Freeman, Harrison, Wicks, Parmar, & de Colle, 2010) are gradually being reflected in HRM (Beer et al., 2015).”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Beer et al., 2015 source
- Interpretationcitation
The neglect of human and societal outcomes as being of equal importance with organisational outcomes played to a dominant, narrow, neo-liberal view that the purpose of the firm is solely and simply to maximise shareholder value.
“The neglect of the human and societal outcomes as being of equal importance with organisational outcomes for assessing the effectiveness of an HRM system played to a dominant, narrow (though mythical: see Stout, 2012), neo-liberal view that the purpose of the firm is solely and simply to maximise shareholder value.”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Stout, 2012
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- Interpretationreasoning
For firms where e-HRM contributes to survival and success, the key is not e-HRM itself but managing its complete integration.
“For those firms we suggest that the key is not e-HRM itself but managing what we have called above its complete integration.”
Quote in the paperNot a substantial claim - Premisecitation
The satisfaction of stakeholders is directly connected to their values and assumptions and the values and assumptions that exist in a workplace.
“The satisfaction of stakeholders is directly connected to their values and assumptions and the values and assumptions that exist in a workplace.(Heskett, Sasser, & Wheeler, 2008):”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Heskett, Sasser, & Wheeler, 2008
- Interpretationcitation
For employees who use e-HRM rarely, repetitive re-discovery of ways to perform simple tasks complicated by e-HRM technology may result.
“This may result in having to re-discover, repetitively, the ways to perform seemingly simple tasks that have been complicated by the e-HRM technology (Goodhue & Thompson, 1995).”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Goodhue & Thompson, 1995 source
- Rests on an assumption: Traditionally, e-HRM usage is directly related to job tasks only for HRM professionals; line managers and employees are expected to use e-HRM for reasons other than direct job-related outcomes and not often.
- Rests on an assumption: Tasks such as recording a new home address, bank account, or family status, terminating a work contract, or changing working hours will be rare for employees.
- Premisecitation
There is an implicit assumption in the majority of research into HRM that research findings will apply in all circumstances beyond those in which they were discovered.
“There is an implicit assumption in the majority of research into HRM that research findings will apply in all circumstances, beyond those in which they were discovered: it is part of the 'proper science' response which seeks universal answers focussed on identifying 'best practice' (Brewster, 1999).”
Quote in the paperSubstantial claim0 of 1 sources checked- cites Brewster, 1999 source
- Premisecitation
Location has a major effect on how HRM is understood, which stakeholders it is meant to serve, what practices have legitimacy and what the effects of those practices are likely to be.
“Location has a major effect on how HRM is understood, which stakeholders it is meant to serve, what practices have legitimacy and what the effects of those practices are likely to be (Brewster & Mayrhofer, 2012).”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Brewster & Mayrhofer, 2012
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- Premisecitation
Marler and Parry (2015) confirmed in their empirical multi-context study that the role of e-HRM in organisations is much more complex than just supporting existing HRM processes.
“As Marler and Parry (2015) confirmed in their empirical multi-context study, the role of e-HRM in organisations is much more complex than just supporting existing HRM processes”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Marler and Parry (2015) source
- Premisecitation
Time is an important but under-researched aspect of all HRM activities and studies.
“Time is an important but under-researched aspect of all HRM activities and studies (George & Jones, 2000;Hippler, Brewster, & Haslberger, 2015).”
Quote in the paperSubstantial claim0 of 2 sources checked
- May combine two claims. 29
- Classified as probably not a substantial claim. 57
- The quote only partly states this claim. 1
May combine two claims.
PremisecitationDifferent sizes of firms and firms in different sectors of the economy have different HRM.
“Different sizes of firms and firms in different sectors of the economy have different HRM (Kinnie, Hutchinson, Purcell, Rayton, & Swart, 2005;de Kok, Uhlaner, & Thurik, 2006).”
Quote in the paperNot a substantial claim1 of 2 sources checked- cites Kinnie, Hutchinson, Purcell, Rayton, & Swart, 2005 source
The opening discussion notes strategic differences between manufacturing and service firms, and Previous Research expects heterogeneity between firms even within a sector. The Methodology identifies small and medium-sized firms in the sample, but does not say that firm size accounts for differences in HRM. The firm-size part of the claim is therefore unsupported by this paper. (LLM, conf=0.84)
Experimental — accuracy not yet measured - cites de Kok, Uhlaner, & Thurik, 2006 source
May combine two claims.
PremisecitationLine managers are crucial actors with the responsibility of directly managing employees, and more work has been devolved to them over the past few years, although the evidence for that devolution is slim.
“Line managers are crucial actors with the responsibility of directly managing employees (Bos-Nehles, 2010;Brewster, Gollan, & Wright, 2014;Wright & Nishii, 2013) and, it is argued, more work being devolved to them over the past few years, although the evidence for that is slim (Brewster et al., 2015).”
Quote in the paperNot a substantial claim1 of 3 sources checked- cites Bos-Nehles, 2010 source
- cites Brewster, Gollan, & Wright, 2014
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- cites Wright & Nishii, 2013
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.
PremisecitationLine managers can be divided into middle-level and front-line managers; front-line managers have direct supervisory responsibility, whereas middle managers coordinate an organisational unit's day-to-day activities.
“'Line managers' themselves can be divided into middle-level and front-line managers (Bos-Nehles, 2010).The latter have direct supervisory responsibility, whereas middle managers are responsible for the coordination of an organisational unit's day-to-day activities.”
Quote in the paperNot a substantial claim1 of 1 sources checked- cites Bos-Nehles, 2010 source
The available Abstract discusses line managers’ role in implementing HR practices, but does not distinguish middle-level from front-line managers or define their responsibilities. Searches for the proposed division and for coordination of an organisational unit’s day-to-day activities found no relevant passage in our copy. (LLM, conf=0.72)
Experimental — accuracy not yet measured
Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing).
InterpretationcitationThe increasing number of studies from emerging countries may lead to even less consensus on how to conceptualise HRM.
“The increasing number of studies from emerging countries (Collins, Zhu, & Warner, 2012;Davilla & Elvira, 2012;Horwitz & Budhwar, 2015) may lead to even less consensus on how to conceptualise HRM.”
Quote in the paperNot a substantial claim1 of 3 sources checked- cites Collins, Zhu, & Warner, 2012 source
- cites Davilla & Elvira, 2012
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- cites Horwitz & Budhwar, 2015 source
The Introduction reports a significant and growing body of HRM research on emerging markets. It also describes HRM in those markets as context-specific and complex, but it does not say that more studies may reduce consensus on how to conceptualise HRM. The discussion of convergence and divergence in “Emerging Themes, Issues and the Future of HRM in Emerging Markets” concerns HRM practices, not conceptual consensus. (LLM, conf=0.84)
Experimental — accuracy not yet measured
Classified as probably not a substantial claim.
Premisenone givenThe views of other employees have been rather over-shadowed in e-HRM research.
“The views of other employees have been rather over-shadowed, as we have noted above.”
Quote in the paperSubstantial claimMay combine two claims.
PremisereasoningThe single-stakeholder perspective led to the adoption of a narrow focus on financial performance indicators and to attempts to prove that HRM contributed to firm performance.
“It led, in a short space of time, to the adoption of a narrow focus on financial performance indicators and to attempts to prove that HRM contributed to that firm performance (Guest, 1997;Paauwe et al., 2013).”
Quote in the paperSubstantial claim0 of 2 sources checked- cites Guest, 1997 source
- cites Paauwe et al., 2013
Probably not a substantial claim: may not pass S3 (load-bearing).
Interpretationnone givenAmongst the more immediate stakeholders in e-HRM are HRM professionals, line managers and employees.
“Amongst the more immediate stakeholders are the HRM professionals, line managers and employees.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing).
InterpretationreasoningThese basic situations will have substantial ramifications that will impact the way their organisations manage people.
“These basic situations will have substantial ramifications that will impact the way their organisations manage people.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
PremisecitationThe universalist approach, with a heavy emphasis on human capital theory and the resource based view, is very different from contextual HRM approaches that highlight multiple stakeholders and take into account the institutional environment.
“The universalist approach with, currently, a heavy emphasis on human capital theory and the resource based view, is very different from the contextual HRM approaches that highlight multiple stakeholders and take into account the institutional environment (Brewster, 1999).”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Brewster, 1999 source
Probably not a substantial claim: may not pass S3 (load-bearing).
PremisecitationThe diffusion of e-HRM in various international contexts has been broadly researched.
“The diffusion of e-HRM in various international contexts has been broadly researched (e.g.Florkowski & Olivas-Luján, 2006;Ruël & Bondarouk, 2012).”
Quote in the paperNot a substantial claim0 of 2 sources checkedProbably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing), S4 (based).
Interpretationnone givenHRM safeguards itself in a continuous inflow-outflow of HRs, a building up of new HRM practices and breaking down of outdated ones, in a state of equilibrium with the internal and external environment.
“It safeguards itself in a continuous inflow-outflow of HRs, a building up of new HRM practices and breaking down of outdated ones, in a state of equilibrium with the internal and external environment.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S2 (checkable). May combine two claims.
InterpretationreasoningThe notion of 'employees' mismatches organisational conventional reality because technological developments stretched contract boundaries and impacted time, so it might be more appropriate to talk about 'workers' to include those who work for but are not employed by an organisation.
“Even the notion of 'employees' shows a mismatch with organisational conventional reality as technological developments stretched contracts boundaries and impacted on time, so that it might be more appropriate to talk about 'workers', to include those who work for but are not employed by an organisation.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S2 (checkable), S4 (based).
InterpretationreasoningThe neglect of human and societal outcomes may explain why HRM scholars had so little to contribute to explaining the role of contingent reward systems for those at the top in the global economic crisis that began in 2008, or in suggesting what should replace such systems.
“It may explain, for example, why HRM scholars had so little to contribute to explaining the fact that HRM policies such as contingent reward systems for those at the top had played such a part in the global economic crisis that began in 2008, or in suggesting what should replace such systems.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S2 (checkable).
PremisereasoningAn important element of the HRM system, not external to it but part of the system itself, is the context within which HRM is carried out.
“An important element of the HRM system (not external to it, but part of the system itself ) is the context within which HRM is carried out.”
Quote in the paperNot a substantial claimMay combine two claims.
PremisecitationTechnologies have altered HRM organisational communications, introduced social robots to HRM practices, and enabled new means of employer branding.
“altered the HRM organisational communications (Kiesler, Siegel, & McGuire, 1984), introduced social robots to the HRM practices (Breazeal, 2002), and enabled new means of employer branding (Martin & Cerdin, 2014).”
Quote in the paperSubstantial claim0 of 3 sources checkedClassified as probably not a substantial claim.
PremisecitationThere is a dearth of critique in the literature about the impact on the people involved.
“As Francis et al. (2014Francis et al. ( , p. 1341) ) note 'there is a dearth of critique in [the] literature about the impact on the people involved'.”
Quote in the paperSubstantial claim0 of 1 sources checked- cites Francis et al. (2014, p. 1341) source
Probably not a substantial claim: may not pass S2 (checkable), S4 (based).
InterpretationreasoningAs e-HRM becomes more advanced, interconnected and smart, more diverse involvement of all stakeholders can be expected.
“However, the more advanced, interconnected and smart e-HRM becomes, the more diverse involvement of all stakeholders can be expected.”
Quote in the paperNot a substantial claimMay combine two claims.
PremisecitationNew non-routine cognitive tasks are expected to comprise three main elements: solving unstructured problems, processing new information, and executing non-routine manual tasks.
“new non-routine cognitive tasks are expected to comprise three main elements (Levy & Murnane, 2014, p. 16): first, solving unstructured problems, tackling problems that lack rule-based solutions”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Levy & Murnane, 2014, p. 16
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
Probably not a substantial claim: may not pass S2 (checkable), S4 (based). May combine two claims.
InterpretationreasoningThe diffusion of HRM tasks will occur with acceptance of monitoring and steering new non-observable data such as work-life balance and work stress, selecting data for individual job performance analysis, scheduling own work time, and steering training and career development.
“The diffusion of HRM tasks will occure with the acceptance of monitoring and steering new 'non-observable' data like work-life balance and work stress, selecting data to run and display analysis of the individual job performance, scheduling own work time, or steering training and career development..”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing), S4 (based).
Interpretationnone givenInertia-based e-HRM enactment is characterised by users choosing to work with e-HRM in the old-fashioned way, preserving existing technological circumstances with no changes to HRM processes.
“Inertia-based e-HRM enactment is characterised by a situation in which users (HRM professionals, line managers and employees) choose to work with e-HRM in the 'old-fashioned' way.This may result in the preservation of the existing technological circumstances with no changes to the HRM processes.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing), S4 (based).
InterpretationreasoningDuring e-HRM enactment, human action is both facilitated and constrained through communication on the goals of e-HRM, the extent to which it provides personal outcomes, and whether there are intrinsic benefits to be gained from using the e-HRM.
“During the process of e-HRM enactment, human action is both facilitated and constrained through communication on the goals of e-HRM, the extent to which it provides personal outcomes, and whether there are intrinsic benefits to be gained from using the e-HRM.”
Quote in the paperNot a substantial claimClassified as probably not a substantial claim. May combine two claims.
PremisecitationThe strides in international-context e-HRM research are summarised in Ruël and Bondarouk (2012), but their analysis emphasises how limited the geographical spread of studies is up to the present.
“The strides that have been in this area are summarised in Ruël and Bondarouk (2012), but their analysis emphasises how limited is the geographical spread of studies up to the present.”
Quote in the paperSubstantial claim0 of 1 sources checked- cites Ruël and Bondarouk (2012) source
Probably not a substantial claim: may not pass S3 (load-bearing), S4 (based).
Premisenone givenThe employee perspective, including social partners such as trade unions and works councils, was often neglected or seen as the exclusive property of psychologists, industrial sociologists and labour relations scholars.
“The employee perspective, including social partners such as trade unions and works councils, was often neglected or seen as the exclusive property of psychologists, industrial sociologists and labour relations scholars.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
Interpretationnone givenMutual adjustment e-HRM enactment is characterised by all groups of users striving to find a consensus that refines their old face-to-face HRM practices and integrates new IT possibilities.
“Mutual adjustment, as the second e-HRM enactment scenario, may be characterised as a situation in which all groups of users strive to find a consensus that refines their 'old' face-to-face HRM practices and integrates new IT possibilities.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.
PremisecitationDigital developments move us towards a 'do-it-yourself' economy, where the future workforce may consist of 'consumer as a producer and costless employees'.
“As Anderson (2012, p. 36) described this development, digital developments move us towards a 'do-it-yourself' economy, where one may expect the future workforce to consist of 'consumer as a producer and costless employees'.”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Anderson (2012, p. 36)
Classified as probably not a substantial claim.
InterpretationreasoningThe main indicator of successful e-HRM implementation is the skilful and task-consistent operation of the application by the targeted employees.
“The main indicator of successful e-HRM implementation is, in this view, the skilful and task-consistent operation of the application by the targeted employees.”
Quote in the paperSubstantial claimMay combine two claims.
PremisecitationFinancial measures such as sales, profits and market value were easier to measure and have more legitimacy in the business community and business schools than social indicators representing societal well-being.
“The financial measures such as sales, profits and market value (Becker, Huselid, Pickus, & Spratt, 1997;Tichy, Fombrun, & Devanna, 1982) were easier to measure and have more legitimacy in the business community (and in business schools) than social indicators representing, for example, societal well-being.”
Quote in the paperNot a substantial claim0 of 2 sources checked- cites Becker, Huselid, Pickus, & Spratt, 1997
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- cites Tichy, Fombrun, & Devanna, 1982
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
Probably not a substantial claim: may not pass S4 (based). The quote only partly states this claim.
Interpretationnone givenThere are three scenarios for contextual e-HRM enactment: inertia-based, mutual adjustment, and improvisation-based.
“We see three scenarios for contextual e-HRM enactment.”
Quote in the paperNot a substantial claimClassified as probably not a substantial claim.
InterpretationreasoningOne implication of e-HRM is the risk of distancing: the potential for an increasing lack of direct contact between HRM specialists, line managers and workers.
“One implication of e-HRM is the risk of distancing: the potential is for an increasing lack of direct contact between HRM specialists, line managers and workers.”
Quote in the paperSubstantial claimProbably not a substantial claim: may not pass S3 (load-bearing), S4 (based). May combine two claims.
Interpretationnone givenImprovisation-based e-HRM enactment calls for refinement of existing methods of performing HRM tasks and results in dramatic alterations of HRM work processes and the use of e-HRM applications.
“Improvisation-based enactment of e-HRM calls for the refinement of existing methods of performing HRM tasks.Such enactment results in dramatic alterations of HRM work processes and the use of e-HRM applications.”
Quote in the paperNot a substantial claimMay combine two claims.
Interpretationreasoninge-HRM and HRM should be viewed as co-evolving, mutually reinforcing and structuring each other.
“It forces researchers and practitioners to view e-HRM and HRM as co-evolving, mutually reinforcing and structuring each other.”
Quote in the paperNot a substantial claimMay combine two claims.
PremisecitationAn HRM system gains its quality by being transferred and filtered through perceptions, understanding and experience, and e-HRM is part of that wider picture.
“It is by being transferred and filtered through perceptions, understanding and experience that an HRM system gains its quality (Wright & Nishii, 2013) and e-HRM is a part of that wider picture.”
Quote in the paperSubstantial claim0 of 1 sources checked- cites Wright & Nishii, 2013
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
Probably not a substantial claim: may not pass S3 (load-bearing).
PremisecitationThe Harvard map was concerned with a range of stakeholders including owners and shareholders, employees and trade unions, management, community and government.
“The Harvard 'map' though was concerned with a range of stakeholders, including owners and shareholders, of course, but also including employees and trade unions, management, community and government.”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Beer et al., 1984
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing), S4 (based). May combine two claims.
Interpretationnone givenAs IT becomes more accessible, personnel management becomes increasingly dependent on its use, and the benefits of using e-HRM cannot be limited to improving job outcomes.
“As IT becomes more accessible, personnel management becomes increasingly dependent on its use and the benefits of using e-HRM cannot be limited to improving job outcomes.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
PremisereasoningCountries have different HRM systems because they are in different situations, have different cultures and different institutions.
“Countries have different HRM systems because they are in different situations, have different cultures and different institutions.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S4 (based). May combine two claims.
InterpretationreasoningChanges in HRM and technologies have stretched the geographical boundaries of HRM practices and shortened distances in and between organisations.
“Taken together, changes in HRM and technologies have stretched the geographical boundaries of HRM practices, distances in and between organisations have become shortened.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S4 (based).
Interpretationnone givenThe context of e-HRM will always include its targeted users, organisational support, and technology characteristics.
“The context of e-HRM will always include its targeted users; organisational support; and the technology characteristics.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
PremisecitationHRM is the most localised of management practices.
“Only ten years after the establishment of HRM as an academic topic, Rosenzweig and Nohria (1994) identified the fact that HRM is the most localised of management practices.”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Rosenzweig & Nohria, 1994 source
Probably not a substantial claim: may not pass S2 (checkable), S4 (based).
Premisenone givenThe original Harvard 'map of the territory' remains a good reflection of the reality of HRM in organisational life.
“the original Harvard 'map of the territory', which we claim remains a good reflection of the reality of HRM in organisational life.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S4 (based).
Interpretationnone givenThe technology does not determine HRM practices.
“The technology does not determine HRM practices.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S2 (checkable), S4 (based).
InterpretationreasoningWith new smart technologies that accelerate networked collaborations within and across organisations, long-term outcomes depend even more on the e-HRM context.
“With new smart technologies that accelerate networked collaborations within and across organisations, long-term outcomes depend even more on the e-HRM context.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S2 (checkable), S4 (based). May combine two claims.
Premisenone givenTo date much of the work on e-HRM has been based on un-declared assumptions about the interests of shareholders being paramount, about context being largely irrelevant, and about the long-term effects on various stakeholders being of less import than short-term efficiency and doing more with less.
“We believe that to date much of the work on e-HRM has been based on un-declared assumptions about the interests of shareholders being paramount, about context being largely irrelevant, and about the long-term effects on various stakeholders being of less import than short-term efficiency and 'doing more with less'.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
PremisecitationVon Bertalanffy introduced the principle of equifinality, arguing that the same final state may be reached from different initial conditions and HRM antecedents, in different ways, through different mechanisms.
“Von Bertalanffy (1969) introduced the principle of equifinality, widely used in the configurational tradition in the HRM research, arguing that the same final state may be reached from different initial conditions and HRM antecedents, in different ways, through different mechanisms.”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Von Bertalanffy, 1969
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
Probably not a substantial claim: may not pass S3 (load-bearing).
PremisecitationThe Harvard model offers a systems perspective on HRM in which all elements interact such that the whole is greater than a sum of its parts.
“The Harvard model offers a systems perspective on HRM: all the elements interact such that the whole is greater than a sum of its parts.”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Beer et al., 1984
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
Classified as probably not a substantial claim. May combine two claims.
InterpretationreasoningSince the Harvard map utilises a systems perspective, what matters is the influence and relevance of social interactions between the multiple stakeholders, their idiosyncratic experiences with HRM, and their influence on HRM policy choices.
“Since it utilises a systems perspective, what matters is the influence and relevance of social interactions between the multiple stakeholders, their idiosyncratic experiences with HRM, and their influence on HRM policy choices.”
Quote in the paperSubstantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
PremisecitationA consequence of the existence of system properties is the appearance of isomorphisms in different fields that govern the behaviour of entities that can be very different.
“A consequence of the existence of system properties is the appearance of isomorphisms in different fields that govern the behaviour of entities that can be in principle, very different (Von Bertalanffy, 1969).”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Von Bertalanffy, 1969
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
Probably not a substantial claim: may not pass S2 (checkable).
InterpretationreasoningHRM is essentially an open system consisting of people, technology, organisations, and management processes.
“Put strongly, HRM is essentially an open system consisting of people, technology, organisations, and management processes.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S2 (checkable), S4 (based). May combine two claims.
Interpretationnone givenThe main challenges for future-proofing organisations will come from companies developing new smart business propositions with new technology and knowledge, and from learning to collaborate effectively and organise networks that make optimal use of available data.
“The main challenges in terms of future-proofing, ensuring the longer-term survival and success of the organisation, will come from companies developing new smart business propositions with the deployment of new technology and knowledge and from learning to collaborate effectively and organise networks that make optimal use of the available data.”
Quote in the paperNot a substantial claimMay combine two claims.
PremisereasoningHRM will be different between small countries and large ones, between rich countries and poor ones, between long-established countries and those just trying to establish themselves, between mono-lingual and multi-lingual countries.
“HRM will be different between small countries and large ones, between rich countries and poor ones, between long-established countries and those just trying to establish themselves, between mono-lingual and multi-lingual countries, and so on.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S4 (based).
Premisenone givenHRM specialists have almost universally accepted the perspective of the single stakeholder (owner) for their subject.
“HRM specialists have almost universally accepted the perspective of the single stakeholder (owner) for their subject.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S2 (checkable), S4 (based). May combine two claims.
Interpretationnone givenUnlike many HRM interventions, the use of e-HRM is insidious, will have undeclared and perhaps unexpected impacts on how HRM is conducted in the organisation in the future, and is hard to reverse.
“Unlike many HRM interventions the use of e-HRM is insidious it will have undeclared and perhaps unexpected impacts on how HRM is conducted in the organisation in the futureand it is hard to reverse.”
Quote in the paperNot a substantial claimMay combine two claims.
PremisecitationNational differences in HRM are explained by cultural differences and institutional differences.
“National differences are explained by cultural differences (Aycan et al., 2000) and institutional differences.”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Aycan et al., 2000 source
Probably not a substantial claim: may not pass S2 (checkable), S4 (based). May combine two claims.
InterpretationreasoningFuture-proofing will require organisations to understand what employee competences they need to generate and maintain success, and new technology will simultaneously make it easier to monitor such competencies.
“But it will also require them to understand what employee competences they need to generate and maintain success and will, simultaneously, make it easier to monitor such competencies.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S2 (checkable), S4 (based). May combine two claims.
Interpretationnone givenBig data offers opportunities to monitor, steer and govern work processes and job tasks with high levels of precision and will change the way HRM specialists work.
“Big data offers opportunities to monitor, steer and govern the work processes and job tasks with high levels of precision and will change the way that HRM specialists work.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S4 (based).
InterpretationreasoningAlongside the influence of the organisational context, human actors are also influenced by the e-HRM technology.
“Alongside the influence of the organisational context, human actors are also influenced by the e-HRM technology.”
Quote in the paperNot a substantial claimMay combine two claims.
InterpretationreasoningThe narrow focus helped establish HRM as a concept in business schools and within companies and made the discipline successful, but it also ignored the complexity of the topic.
“Whilst, ironically, that has helped establish HRM as a concept in the business schools and within companies and made the discipline of HRM successful, it also ignored the complexity of the topic.”
Quote in the paperSubstantial claimProbably not a substantial claim: may not pass S2 (checkable), S4 (based).
Interpretationnone givenEffects of e-HRM on employment relationships are tightly intertwined with the overall role of technology in organisations.
“Effects of e-HRM on employment relationships are tightly intertwined with the overall role of technology in organisations.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing), S4 (based).
Premisenone givenSocial cognitive theorists have shown that incongruent frames lead to different understandings and conflicting interpretations expressed in process loss and misaligned expectations, contradictory actions, resistance and scepticism.
“Social cognitive theorists have shown that incongruent frames lead to different understandings and conflicting interpretations expressed in process loss and misaligned expectations, contradictory actions, resistance and scepticism.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.
PremisecitationGeneral Systems Theory helps establish principles that generalize across phenomena and disciplines and focuses on the system's structure instead of the system's function.
“General Systems Theory (GST) helps to establish principles that generalize across phenomena and disciplines, and focuses on the system's structure instead of the system's function.”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Von Bertalanffy, 1969
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
Probably not a substantial claim: may not pass S4 (based).
Premisenone givenExplanations for the difficulties organisations experience in implementing e-HRM have tended to overlook the dynamic nature of the e-HRM adoption process.
“So far, the explanations offered for the difficulties that organisations experience in implementing e-HRM have tended to overlook an important aspect of e-HRM adoption: the dynamic nature of the process.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing), S4 (based).
Interpretationnone givenMobile technologies facilitate the expansion of contingent jobs such as on-call, part-time and self-employed work.
“It is mobile technologies that facilitate the expansion of such jobs.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S4 (based).
Interpretationnone givenThe enactment approach to e-HRM implementation emphasises the prominent and decisive roles that users play in the recurrent use of an e-HRM technology, in the belief that various stakeholders engaging in implementation exert social influence to change technology use patterns in ways that over time remove or ameliorate its potential to constrain human action.
“The enactment approach to e-HRM implementation emphasises the prominent and decisive roles that users play in the recurrent use of an e-HRM technology in the belief that various stakeholders engaging in implementation exert social influence in order to change the pattern of technology use in ways that, over time, remove or ameliorate its potential to constrain human action.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing), S4 (based).
Premisenone givenIn the GST tradition, the quality of HRM information is determined by the quality of HRM decisions made based on this information.
“In the GST tradition, the quality of HRM information is determined by the quality of HRM decisions made, based on this information.”
Quote in the paperNot a substantial claimClassified as probably not a substantial claim.
InterpretationreasoningDue to diverse technological advancements, organisations can offer employees new ways of working by eliminating physical and time barriers and relying on HRM shared services, telework, and virtual teams.
“Due to diverse technological advancements, organisations can offer their employees new ways of working by eliminating physical and time barriers and relying on such organisational forms as HRM shared services, telework, and virtual teams.”
Quote in the paperSubstantial claimProbably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.
PremisecitationThe systems perspective did not develop into empirical work and its influence has become largely metaphorical.
“Unfortunately, the systems perspective did not develop into empirical work and, arguably, its influence has become largely metaphorical (Kozlowski & Klein, 2000).”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Kozlowski & Klein, 2000
Classified as probably not a substantial claim.
InterpretationreasoningEmployees, first line supervisors, middle and top managers get directly involved in co-creation of HRM.
“Employees, first line supervisors, middle and top managers get directly involved in co-creation of HRM.”
Quote in the paperSubstantial claimProbably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing), S4 (based).
InterpretationreasoningFundamental to a multi-stakeholder approach is trust between the different stakeholders.
“This is central to HRM: fundamental to a multi-stakeholder approach is trust between the different stakeholders.”
Quote in the paperNot a substantial claimMay combine two claims.
InterpretationreasoningIn some countries, industries and sizes of business the long-term implications of e-HRM will be minimal; for others they will be part of the package that contributes to survival and even success in a highly competitive marketplace.
“In some countries, in some industries and in some sizes of business the implications will be minimal.For others, they will be part of the package that contributes to survival and even success in a highly competitive marketplace.”
Quote in the paperSubstantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
PremisecitationThese technologies have brought a new vocabulary to HRM discourse, supplementing conventional terminology with terms like e-HRM, HRM data mining, HRM cloud computing, appification of HRM, SMAC, and HRM big data.
“These technologies have brought a new vocabulary to the HRM discourse as the conventional terminology is supplemented by new terms like electronic HRM (e-HRM), HRM data mining, HRM cloud computing, appification of HRM (for mobile technologies), SMAC (for Social Media, Analytics, Clouds), and HRM big data (Bondarouk, 2014).”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Bondarouk, 2014
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
May combine two claims.
InterpretationreasoningCulture and institutions, together or independently, will impact the HRM/technology interface.
“There may be debate about the balance between these explanations but together or independently culture and institutions will impact the HRM/technology interface too.”
Quote in the paperNot a substantial claim
The authors state this as an assumption.
The future of HRM is to become 'smart', i.e. to enable and be enabled by digitisation and support and be supported through interconnectedness.
“It is logical to assume that the future of HRM is also to become 'smart', i.e. to enable and be enabled by digitisation and support and be supported through interconnectedness.”
The paper relies on this without support.
Traditionally, e-HRM usage is directly related to job tasks only for HRM professionals; line managers and employees are expected to use e-HRM for reasons other than direct job-related outcomes and not often.
“It is only for HRM professionals that e-HRM usage is traditionally directly related to their job tasks; line managers and employees are expected to use e-HRM for reasons other than direct job-related outcomes: they will not be expected to use e-HRM that often.”
The paper relies on this without support.
Tasks such as recording a new home address, bank account, or family status, terminating a work contract, or changing working hours will be rare for employees.
“Tasks such as recording a new home address, bank account, or family status, terminating a work contract, or changing working hours will be rare for employee.”
The paper relies on this without support.
Multi-national corporations tend to introduce e-HRM in an attempt to standardise HRM practices across borders.
“Multi-national corporations tend to introduce e-HRM in an attempt to standardise HRM practices across borders.”
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
The significant growth of access to HR technology has offered HR departments the ability to collect, manage and analyze large volumes of employee data, compared to earlier legacy IT systems.
“Furthermore, the significant growth of access to HR technology, including human resource information systems (HRISs), cloud platforms and apps, has offered HR departments the ability to collect, manage and analyze large volumes of employee data, compared to earlier legacy IT systems (Bondarouk and Brewster, 2016;Marler and Boudreau, 2017;Kim et al., 2021).”
From Bridging the gap: why, how and when HR analytics can impact organizational performance (2022) · cites this paper as Bondarouk and Brewster, 2016
The Abstract and “New technology in HRM” section (page not provided) describe rapid technological developments, HRM cloud computing, apps and big data, and say advanced e-HRM can expand HRM information and enable analysis. They do not establish significant growth in access to these technologies or compare the volume of employee data HR departments can collect and manage with earlier legacy IT systems. (LLM, conf=0.84)
Experimental — accuracy not yet measuredGood digital HRM includes actions and policies that are conducive to the long-term success and survival of a company, not just generating shorter-term returns for shareholders.
“It is argued that 'good digital HRM includes actions and policies that are conducive to the long-term success and survival of a company, not just generating shorter-term returns for shareholders.'”
From Exploring Human Resource Management Digital Transformation in the Digital Age (2024) · cites this paper as Bondarouk and Brewster (2016)
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
Each contradiction between two passages listed here was confirmed by an independent check.
A task is described as both non-routine and routine
MinorThe third listed element calls the manual tasks non-routine, then immediately describes them as routine tasks.
“execution of non-routine manual tasks”
“carrying out routine tasks that cannot be described in rules”
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“…scholars emphasize how information technologies are changing HRM-related practices by introducing e-recruitment, e-training or e-competence management, contributing positively to HRM service quality in both local and international organizations (Bondarouk & Brewster, 2016; Bondarouk et al., 2017).”
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- Authors
- Bondarouk, T., & Brewster, C.
- Affiliations
- University of Twente (NL)
- Iscte – Instituto Universitário de Lisboa (PT)
- Corresponding author
- Bondarouk, Tanya
- Venue
- The International Journal of Human Resource Management
- Publisher
- Informa UK Limited
- Published
- 2016-09-30
- Volume
- 27
- Issue
- 21
- Pages
- 2652-2671
- ISSN
- 0958-5192 (ISSN-L)
- 1466-4399
- OpenAlex
- W2524229565
- Cited by
- 438
- References
- 111
- Citations by year
- 2026: 115 · 2025: 87 · 2024: 50 · 2023: 53 · 2022: 42 · 2021: 36 · 2020: 17 · 2019: 22 · 2018: 13 · 2017: 3
- FWCI
- 24.53
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Licence
- Locations
- The International Journal of Human Resource Management (publishedVersion, cc-by-nc-nd)
- University of Twente Research Information (publishedVersion, other-oa)
- RePEc: Research Papers in Economics (submittedVersion)
- Osuva (University of Vaasa) (submittedVersion, cc-by-nc-nd)
- Repositório do ISCTE-IUL (submittedVersion, other-oa)
- University of Twente Research Information (submittedVersion, other-oa)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › AI and HR Technologies
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employer Branding and e-HRM
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Human Resource and Talent Management
- Keywords
- information technology, human resource management, stakeholders, digital HRM, HR professionals, organizational members, future research directions
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Claims read by deepseek-v4.1-flash under definition version 3 (extract-v3) on 2026-11-03.
Classified by jev-1.13-20260917 (gold-guideline-v0.2) on 2026-11-03.
Cited sources are checked by gpt-6-sol.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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