Cited by 438AI and HR TechnologiesEmployer Branding and e-HRMHuman Resource and Talent Management

Conceptualising the future of HRM and technology research

Open access
Bondarouk, Tanya, Brewster, Chris·2016·The International Journal of Human Resource Management

Abstract

This paper examines the role of information technology (IT) directly on one central aspect of work in the twenty-first century, its impact on HRM itself. We use the long-established ‘Harvard’ model of HRM, offering a more contextualised view of HRM, a more expansive view of stakeholders, and a wider and more long-term approach to outcomes. Applying those principles to the literature on IT and HRM helps us clarify both the advantages and disadvantages to different stakeholders of the intersection between HRM and technology. We show that rapid technological developments offer a new, smart, digital context for HRM practices with the better quality HRM data and enabling a strong HRM ownership by all stakeholders. At the same time, we see a tension in HRM responsibilities between HRM professionals and organizational members who are not directly assigned HRM tasks but are the subject of them. On the basis of that analysis we offer suggestions for future research.

AI snapshot

Written from the paper’s full text.

TL;DR

This conceptual paper applies the Harvard HRM model’s neglected “outer boxes”—context, multiple stakeholders, and long-term outcomes—to the HRM/technology interface. It argues that e-HRM research must move beyond narrow efficiency and shareholder assumptions to study contextual enactment, stakeholder tensions, and long-term consequences.

Key findings

  • The paper argues that rapid technological developments offer a “smart, digital context” for HRM with better-quality HRM data and enable strong HRM ownership by all stakeholders, but also create tension in HRM responsibilities between HRM professionals and organizational members who are not directly assigned HRM tasks.
  • e-HRM research shows contradictory organizational realities: adoption sometimes creates benefits (cost savings, efficiency, flexible services, employee participation), while other cases show negative results (work stress, more HRM administration, disappointments with technological properties); the paper attributes much variation to insufficient attention to context.
  • The paper calls for future e-HRM research to address context, multiple stakeholders, and long-term outcomes, using plural lenses including political, behavioural, institutional, economic, sociological, design, and cultural.
  • It cites an expectation that on-call, part-time, self-employed and other contingent employment forms will grow by up to 25% by 2020 (Van der Ploeg & Vermeend, 2014), and discusses risks such as distancing, work intensification, and redundancy.

Methods

  • Conceptual paper; no empirical sample or data collection. It draws on the Beer et al. (1984) Harvard model of HRM and existing literature on IT and e-HRM.
  • The analysis applies the Harvard model’s context, multiple stakeholder, and long-term outcome dimensions to the HRM/technology interface and derives a future research agenda.
  • The paper explicitly excludes discussions of e-work in general, the impact of information technology on jobs, recent developments in smart industries, and work relations.

Limitations

  • The paper does not state a formal limitations section. As a conceptual paper, it presents no empirical data, sample, or hypothesis tests; its claims and research agenda are not empirically tested here (evident from the text).
  • The paper itself notes limitations in the e-HRM field: e-HRM remains seriously under-theorised; much research is case-study based in firms where e-HRM has been introduced or where it is believed successful; the geographical spread of studies is limited; there is less research on e-HRM’s impact on employees; and the long-term impact of HRM on business has not featured heavily in research.
  • It also notes that the effects of advanced e-HRM and increased ownership of HRM data are difficult to foresee.

Model-written summary. Check it against the paper before relying on it.

Integrity signals

Registry

Crossref · 10.1080/09585192.2016.1232296

Cites

102 of 102 references verified0 citation errors · 0 not checkable

Statistics

Nothing to recompute.

Claims the paper makes

4 of 49 cited sources checked · 1 supported · 0 flagged · accuracy not yet measured

  • Interpretationreasoning

    Technology-enabled new organisational forms embrace new stakeholders in HRM processes.

    “In their turn, technology-enabled new organisational forms embrace new stakeholders in HRM processes.”
    Quote in the paperNot a substantial claim
  • Interpretationreasoning

    For e-HRM to be integrated into daily HRM processes, it must be enacted by human actors.

    “For e-HRM to be integrated into daily HRM processes it must be enacted by human actors.”
    Quote in the paperSubstantial claim
  • Premisereasoning

    The 'outer boxes' of the Harvard map of the territory were, with some laudable exceptions, ignored in the literature.

    “the 'outer boxes' of the Harvard map of the territory were, with some laudable exceptions, ignored.”
    Quote in the paperSubstantial claim
  • Interpretationreasoning

    All organisational members, with or without assigned HRM and/or managerial responsibilities, are likely to contribute to e-HRM because technology will increasingly offer possibilities to do so.

    “All organisational members, with or without assigned HRM and/or managerial responsibilities, are likely to contribute because technology will increasingly offer possibilities to do so.”
    Quote in the paperNot a substantial claim
  • Premisereasoning

    The single-stakeholder perspective saw all HRM activities as having for their purpose the improvement of the efficiency of the firm, leading to the enrichment of the owners of the business.

    “That perspective saw all HRM activities as having for their purpose the improvement of the efficiency of the firm (other organisations are much less commonly studied) leading to the enrichment of the owners of the business.”
    Quote in the paperSubstantial claim
  • May combine two claims. 29
  • Classified as probably not a substantial claim. 57
  • The quote only partly states this claim. 1
  • May combine two claims.

    Premisecitation

    Different sizes of firms and firms in different sectors of the economy have different HRM.

    “Different sizes of firms and firms in different sectors of the economy have different HRM (Kinnie, Hutchinson, Purcell, Rayton, & Swart, 2005;de Kok, Uhlaner, & Thurik, 2006).”
    Quote in the paperNot a substantial claim1 of 2 sources checked
    • cites Kinnie, Hutchinson, Purcell, Rayton, & Swart, 2005 source

      The opening discussion notes strategic differences between manufacturing and service firms, and Previous Research expects heterogeneity between firms even within a sector. The Methodology identifies small and medium-sized firms in the sample, but does not say that firm size accounts for differences in HRM. The firm-size part of the claim is therefore unsupported by this paper. (LLM, conf=0.84)

      Experimental — accuracy not yet measured
    • cites de Kok, Uhlaner, & Thurik, 2006 source
  • May combine two claims.

    Premisecitation

    Line managers are crucial actors with the responsibility of directly managing employees, and more work has been devolved to them over the past few years, although the evidence for that devolution is slim.

    “Line managers are crucial actors with the responsibility of directly managing employees (Bos-Nehles, 2010;Brewster, Gollan, & Wright, 2014;Wright & Nishii, 2013) and, it is argued, more work being devolved to them over the past few years, although the evidence for that is slim (Brewster et al., 2015).”
    Quote in the paperNot a substantial claim1 of 3 sources checked
    • cites Bos-Nehles, 2010 source
    • cites Brewster, Gollan, & Wright, 2014

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

    • cites Wright & Nishii, 2013

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Premisecitation

    Line managers can be divided into middle-level and front-line managers; front-line managers have direct supervisory responsibility, whereas middle managers coordinate an organisational unit's day-to-day activities.

    “'Line managers' themselves can be divided into middle-level and front-line managers (Bos-Nehles, 2010).The latter have direct supervisory responsibility, whereas middle managers are responsible for the coordination of an organisational unit's day-to-day activities.”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites Bos-Nehles, 2010 source

      The available Abstract discusses line managers’ role in implementing HR practices, but does not distinguish middle-level from front-line managers or define their responsibilities. Searches for the proposed division and for coordination of an organisational unit’s day-to-day activities found no relevant passage in our copy. (LLM, conf=0.72)

      Experimental — accuracy not yet measured
  • Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing).

    Interpretationcitation

    The increasing number of studies from emerging countries may lead to even less consensus on how to conceptualise HRM.

    “The increasing number of studies from emerging countries (Collins, Zhu, & Warner, 2012;Davilla & Elvira, 2012;Horwitz & Budhwar, 2015) may lead to even less consensus on how to conceptualise HRM.”
    Quote in the paperNot a substantial claim1 of 3 sources checked
    • cites Collins, Zhu, & Warner, 2012 source
    • cites Davilla & Elvira, 2012

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

    • cites Horwitz & Budhwar, 2015 source

      The Introduction reports a significant and growing body of HRM research on emerging markets. It also describes HRM in those markets as context-specific and complex, but it does not say that more studies may reduce consensus on how to conceptualise HRM. The discussion of convergence and divergence in “Emerging Themes, Issues and the Future of HRM in Emerging Markets” concerns HRM practices, not conceptual consensus. (LLM, conf=0.84)

      Experimental — accuracy not yet measured
  • Classified as probably not a substantial claim.

    Premisenone given

    The views of other employees have been rather over-shadowed in e-HRM research.

    “The views of other employees have been rather over-shadowed, as we have noted above.”
    Quote in the paperSubstantial claim
  • May combine two claims.

    Premisereasoning

    The single-stakeholder perspective led to the adoption of a narrow focus on financial performance indicators and to attempts to prove that HRM contributed to firm performance.

    “It led, in a short space of time, to the adoption of a narrow focus on financial performance indicators and to attempts to prove that HRM contributed to that firm performance (Guest, 1997;Paauwe et al., 2013).”
    Quote in the paperSubstantial claim0 of 2 sources checked
    • cites Guest, 1997 source
    • cites Paauwe et al., 2013
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Interpretationnone given

    Amongst the more immediate stakeholders in e-HRM are HRM professionals, line managers and employees.

    “Amongst the more immediate stakeholders are the HRM professionals, line managers and employees.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing).

    Interpretationreasoning

    These basic situations will have substantial ramifications that will impact the way their organisations manage people.

    “These basic situations will have substantial ramifications that will impact the way their organisations manage people.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    The universalist approach, with a heavy emphasis on human capital theory and the resource based view, is very different from contextual HRM approaches that highlight multiple stakeholders and take into account the institutional environment.

    “The universalist approach with, currently, a heavy emphasis on human capital theory and the resource based view, is very different from the contextual HRM approaches that highlight multiple stakeholders and take into account the institutional environment (Brewster, 1999).”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Brewster, 1999 source
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    The diffusion of e-HRM in various international contexts has been broadly researched.

    “The diffusion of e-HRM in various international contexts has been broadly researched (e.g.Florkowski & Olivas-Luján, 2006;Ruël & Bondarouk, 2012).”
    Quote in the paperNot a substantial claim0 of 2 sources checked
    • cites Florkowski & Olivas-Luján, 2006 source
    • cites Ruël & Bondarouk, 2012 source
  • Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing), S4 (based).

    Interpretationnone given

    HRM safeguards itself in a continuous inflow-outflow of HRs, a building up of new HRM practices and breaking down of outdated ones, in a state of equilibrium with the internal and external environment.

    “It safeguards itself in a continuous inflow-outflow of HRs, a building up of new HRM practices and breaking down of outdated ones, in a state of equilibrium with the internal and external environment.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S2 (checkable). May combine two claims.

    Interpretationreasoning

    The notion of 'employees' mismatches organisational conventional reality because technological developments stretched contract boundaries and impacted time, so it might be more appropriate to talk about 'workers' to include those who work for but are not employed by an organisation.

    “Even the notion of 'employees' shows a mismatch with organisational conventional reality as technological developments stretched contracts boundaries and impacted on time, so that it might be more appropriate to talk about 'workers', to include those who work for but are not employed by an organisation.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S2 (checkable), S4 (based).

    Interpretationreasoning

    The neglect of human and societal outcomes may explain why HRM scholars had so little to contribute to explaining the role of contingent reward systems for those at the top in the global economic crisis that began in 2008, or in suggesting what should replace such systems.

    “It may explain, for example, why HRM scholars had so little to contribute to explaining the fact that HRM policies such as contingent reward systems for those at the top had played such a part in the global economic crisis that began in 2008, or in suggesting what should replace such systems.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S2 (checkable).

    Premisereasoning

    An important element of the HRM system, not external to it but part of the system itself, is the context within which HRM is carried out.

    “An important element of the HRM system (not external to it, but part of the system itself ) is the context within which HRM is carried out.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Premisecitation

    Technologies have altered HRM organisational communications, introduced social robots to HRM practices, and enabled new means of employer branding.

    “altered the HRM organisational communications (Kiesler, Siegel, & McGuire, 1984), introduced social robots to the HRM practices (Breazeal, 2002), and enabled new means of employer branding (Martin & Cerdin, 2014).”
    Quote in the paperSubstantial claim0 of 3 sources checked
    • cites Kiesler, Siegel, & McGuire, 1984 source
    • cites Breazeal, 2002 source
    • cites Martin & Cerdin, 2014 source
  • Classified as probably not a substantial claim.

    Premisecitation

    There is a dearth of critique in the literature about the impact on the people involved.

    “As Francis et al. (2014Francis et al. ( , p. 1341) ) note 'there is a dearth of critique in [the] literature about the impact on the people involved'.”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Francis et al. (2014, p. 1341) source
  • Probably not a substantial claim: may not pass S2 (checkable), S4 (based).

    Interpretationreasoning

    As e-HRM becomes more advanced, interconnected and smart, more diverse involvement of all stakeholders can be expected.

    “However, the more advanced, interconnected and smart e-HRM becomes, the more diverse involvement of all stakeholders can be expected.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Premisecitation

    New non-routine cognitive tasks are expected to comprise three main elements: solving unstructured problems, processing new information, and executing non-routine manual tasks.

    “new non-routine cognitive tasks are expected to comprise three main elements (Levy & Murnane, 2014, p. 16): first, solving unstructured problems, tackling problems that lack rule-based solutions”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Levy & Murnane, 2014, p. 16

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • Probably not a substantial claim: may not pass S2 (checkable), S4 (based). May combine two claims.

    Interpretationreasoning

    The diffusion of HRM tasks will occur with acceptance of monitoring and steering new non-observable data such as work-life balance and work stress, selecting data for individual job performance analysis, scheduling own work time, and steering training and career development.

    “The diffusion of HRM tasks will occure with the acceptance of monitoring and steering new 'non-observable' data like work-life balance and work stress, selecting data to run and display analysis of the individual job performance, scheduling own work time, or steering training and career development..”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing), S4 (based).

    Interpretationnone given

    Inertia-based e-HRM enactment is characterised by users choosing to work with e-HRM in the old-fashioned way, preserving existing technological circumstances with no changes to HRM processes.

    “Inertia-based e-HRM enactment is characterised by a situation in which users (HRM professionals, line managers and employees) choose to work with e-HRM in the 'old-fashioned' way.This may result in the preservation of the existing technological circumstances with no changes to the HRM processes.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing), S4 (based).

    Interpretationreasoning

    During e-HRM enactment, human action is both facilitated and constrained through communication on the goals of e-HRM, the extent to which it provides personal outcomes, and whether there are intrinsic benefits to be gained from using the e-HRM.

    “During the process of e-HRM enactment, human action is both facilitated and constrained through communication on the goals of e-HRM, the extent to which it provides personal outcomes, and whether there are intrinsic benefits to be gained from using the e-HRM.”
    Quote in the paperNot a substantial claim
  • Classified as probably not a substantial claim. May combine two claims.

    Premisecitation

    The strides in international-context e-HRM research are summarised in Ruël and Bondarouk (2012), but their analysis emphasises how limited the geographical spread of studies is up to the present.

    “The strides that have been in this area are summarised in Ruël and Bondarouk (2012), but their analysis emphasises how limited is the geographical spread of studies up to the present.”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Ruël and Bondarouk (2012) source
  • Probably not a substantial claim: may not pass S3 (load-bearing), S4 (based).

    Premisenone given

    The employee perspective, including social partners such as trade unions and works councils, was often neglected or seen as the exclusive property of psychologists, industrial sociologists and labour relations scholars.

    “The employee perspective, including social partners such as trade unions and works councils, was often neglected or seen as the exclusive property of psychologists, industrial sociologists and labour relations scholars.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Interpretationnone given

    Mutual adjustment e-HRM enactment is characterised by all groups of users striving to find a consensus that refines their old face-to-face HRM practices and integrates new IT possibilities.

    “Mutual adjustment, as the second e-HRM enactment scenario, may be characterised as a situation in which all groups of users strive to find a consensus that refines their 'old' face-to-face HRM practices and integrates new IT possibilities.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Premisecitation

    Digital developments move us towards a 'do-it-yourself' economy, where the future workforce may consist of 'consumer as a producer and costless employees'.

    “As Anderson (2012, p. 36) described this development, digital developments move us towards a 'do-it-yourself' economy, where one may expect the future workforce to consist of 'consumer as a producer and costless employees'.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Anderson (2012, p. 36)
  • Classified as probably not a substantial claim.

    Interpretationreasoning

    The main indicator of successful e-HRM implementation is the skilful and task-consistent operation of the application by the targeted employees.

    “The main indicator of successful e-HRM implementation is, in this view, the skilful and task-consistent operation of the application by the targeted employees.”
    Quote in the paperSubstantial claim
  • May combine two claims.

    Premisecitation

    Financial measures such as sales, profits and market value were easier to measure and have more legitimacy in the business community and business schools than social indicators representing societal well-being.

    “The financial measures such as sales, profits and market value (Becker, Huselid, Pickus, & Spratt, 1997;Tichy, Fombrun, & Devanna, 1982) were easier to measure and have more legitimacy in the business community (and in business schools) than social indicators representing, for example, societal well-being.”
    Quote in the paperNot a substantial claim0 of 2 sources checked
    • cites Becker, Huselid, Pickus, & Spratt, 1997

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

    • cites Tichy, Fombrun, & Devanna, 1982

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • Probably not a substantial claim: may not pass S4 (based). The quote only partly states this claim.

    Interpretationnone given

    There are three scenarios for contextual e-HRM enactment: inertia-based, mutual adjustment, and improvisation-based.

    “We see three scenarios for contextual e-HRM enactment.”
    Quote in the paperNot a substantial claim
  • Classified as probably not a substantial claim.

    Interpretationreasoning

    One implication of e-HRM is the risk of distancing: the potential for an increasing lack of direct contact between HRM specialists, line managers and workers.

    “One implication of e-HRM is the risk of distancing: the potential is for an increasing lack of direct contact between HRM specialists, line managers and workers.”
    Quote in the paperSubstantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing), S4 (based). May combine two claims.

    Interpretationnone given

    Improvisation-based e-HRM enactment calls for refinement of existing methods of performing HRM tasks and results in dramatic alterations of HRM work processes and the use of e-HRM applications.

    “Improvisation-based enactment of e-HRM calls for the refinement of existing methods of performing HRM tasks.Such enactment results in dramatic alterations of HRM work processes and the use of e-HRM applications.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Interpretationreasoning

    e-HRM and HRM should be viewed as co-evolving, mutually reinforcing and structuring each other.

    “It forces researchers and practitioners to view e-HRM and HRM as co-evolving, mutually reinforcing and structuring each other.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Premisecitation

    An HRM system gains its quality by being transferred and filtered through perceptions, understanding and experience, and e-HRM is part of that wider picture.

    “It is by being transferred and filtered through perceptions, understanding and experience that an HRM system gains its quality (Wright & Nishii, 2013) and e-HRM is a part of that wider picture.”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Wright & Nishii, 2013

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    The Harvard map was concerned with a range of stakeholders including owners and shareholders, employees and trade unions, management, community and government.

    “The Harvard 'map' though was concerned with a range of stakeholders, including owners and shareholders, of course, but also including employees and trade unions, management, community and government.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Beer et al., 1984

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing), S4 (based). May combine two claims.

    Interpretationnone given

    As IT becomes more accessible, personnel management becomes increasingly dependent on its use, and the benefits of using e-HRM cannot be limited to improving job outcomes.

    “As IT becomes more accessible, personnel management becomes increasingly dependent on its use and the benefits of using e-HRM cannot be limited to improving job outcomes.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisereasoning

    Countries have different HRM systems because they are in different situations, have different cultures and different institutions.

    “Countries have different HRM systems because they are in different situations, have different cultures and different institutions.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S4 (based). May combine two claims.

    Interpretationreasoning

    Changes in HRM and technologies have stretched the geographical boundaries of HRM practices and shortened distances in and between organisations.

    “Taken together, changes in HRM and technologies have stretched the geographical boundaries of HRM practices, distances in and between organisations have become shortened.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S4 (based).

    Interpretationnone given

    The context of e-HRM will always include its targeted users, organisational support, and technology characteristics.

    “The context of e-HRM will always include its targeted users; organisational support; and the technology characteristics.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    HRM is the most localised of management practices.

    “Only ten years after the establishment of HRM as an academic topic, Rosenzweig and Nohria (1994) identified the fact that HRM is the most localised of management practices.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Rosenzweig & Nohria, 1994 source
  • Probably not a substantial claim: may not pass S2 (checkable), S4 (based).

    Premisenone given

    The original Harvard 'map of the territory' remains a good reflection of the reality of HRM in organisational life.

    “the original Harvard 'map of the territory', which we claim remains a good reflection of the reality of HRM in organisational life.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S4 (based).

    Interpretationnone given

    The technology does not determine HRM practices.

    “The technology does not determine HRM practices.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S2 (checkable), S4 (based).

    Interpretationreasoning

    With new smart technologies that accelerate networked collaborations within and across organisations, long-term outcomes depend even more on the e-HRM context.

    “With new smart technologies that accelerate networked collaborations within and across organisations, long-term outcomes depend even more on the e-HRM context.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S2 (checkable), S4 (based). May combine two claims.

    Premisenone given

    To date much of the work on e-HRM has been based on un-declared assumptions about the interests of shareholders being paramount, about context being largely irrelevant, and about the long-term effects on various stakeholders being of less import than short-term efficiency and doing more with less.

    “We believe that to date much of the work on e-HRM has been based on un-declared assumptions about the interests of shareholders being paramount, about context being largely irrelevant, and about the long-term effects on various stakeholders being of less import than short-term efficiency and 'doing more with less'.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Von Bertalanffy introduced the principle of equifinality, arguing that the same final state may be reached from different initial conditions and HRM antecedents, in different ways, through different mechanisms.

    “Von Bertalanffy (1969) introduced the principle of equifinality, widely used in the configurational tradition in the HRM research, arguing that the same final state may be reached from different initial conditions and HRM antecedents, in different ways, through different mechanisms.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Von Bertalanffy, 1969

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    The Harvard model offers a systems perspective on HRM in which all elements interact such that the whole is greater than a sum of its parts.

    “The Harvard model offers a systems perspective on HRM: all the elements interact such that the whole is greater than a sum of its parts.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Beer et al., 1984

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • Classified as probably not a substantial claim. May combine two claims.

    Interpretationreasoning

    Since the Harvard map utilises a systems perspective, what matters is the influence and relevance of social interactions between the multiple stakeholders, their idiosyncratic experiences with HRM, and their influence on HRM policy choices.

    “Since it utilises a systems perspective, what matters is the influence and relevance of social interactions between the multiple stakeholders, their idiosyncratic experiences with HRM, and their influence on HRM policy choices.”
    Quote in the paperSubstantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    A consequence of the existence of system properties is the appearance of isomorphisms in different fields that govern the behaviour of entities that can be very different.

    “A consequence of the existence of system properties is the appearance of isomorphisms in different fields that govern the behaviour of entities that can be in principle, very different (Von Bertalanffy, 1969).”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Von Bertalanffy, 1969

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • Probably not a substantial claim: may not pass S2 (checkable).

    Interpretationreasoning

    HRM is essentially an open system consisting of people, technology, organisations, and management processes.

    “Put strongly, HRM is essentially an open system consisting of people, technology, organisations, and management processes.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S2 (checkable), S4 (based). May combine two claims.

    Interpretationnone given

    The main challenges for future-proofing organisations will come from companies developing new smart business propositions with new technology and knowledge, and from learning to collaborate effectively and organise networks that make optimal use of available data.

    “The main challenges in terms of future-proofing, ensuring the longer-term survival and success of the organisation, will come from companies developing new smart business propositions with the deployment of new technology and knowledge and from learning to collaborate effectively and organise networks that make optimal use of the available data.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Premisereasoning

    HRM will be different between small countries and large ones, between rich countries and poor ones, between long-established countries and those just trying to establish themselves, between mono-lingual and multi-lingual countries.

    “HRM will be different between small countries and large ones, between rich countries and poor ones, between long-established countries and those just trying to establish themselves, between mono-lingual and multi-lingual countries, and so on.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S4 (based).

    Premisenone given

    HRM specialists have almost universally accepted the perspective of the single stakeholder (owner) for their subject.

    “HRM specialists have almost universally accepted the perspective of the single stakeholder (owner) for their subject.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S2 (checkable), S4 (based). May combine two claims.

    Interpretationnone given

    Unlike many HRM interventions, the use of e-HRM is insidious, will have undeclared and perhaps unexpected impacts on how HRM is conducted in the organisation in the future, and is hard to reverse.

    “Unlike many HRM interventions the use of e-HRM is insidious it will have undeclared and perhaps unexpected impacts on how HRM is conducted in the organisation in the futureand it is hard to reverse.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Premisecitation

    National differences in HRM are explained by cultural differences and institutional differences.

    “National differences are explained by cultural differences (Aycan et al., 2000) and institutional differences.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Aycan et al., 2000 source
  • Probably not a substantial claim: may not pass S2 (checkable), S4 (based). May combine two claims.

    Interpretationreasoning

    Future-proofing will require organisations to understand what employee competences they need to generate and maintain success, and new technology will simultaneously make it easier to monitor such competencies.

    “But it will also require them to understand what employee competences they need to generate and maintain success and will, simultaneously, make it easier to monitor such competencies.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S2 (checkable), S4 (based). May combine two claims.

    Interpretationnone given

    Big data offers opportunities to monitor, steer and govern work processes and job tasks with high levels of precision and will change the way HRM specialists work.

    “Big data offers opportunities to monitor, steer and govern the work processes and job tasks with high levels of precision and will change the way that HRM specialists work.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S4 (based).

    Interpretationreasoning

    Alongside the influence of the organisational context, human actors are also influenced by the e-HRM technology.

    “Alongside the influence of the organisational context, human actors are also influenced by the e-HRM technology.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Interpretationreasoning

    The narrow focus helped establish HRM as a concept in business schools and within companies and made the discipline successful, but it also ignored the complexity of the topic.

    “Whilst, ironically, that has helped establish HRM as a concept in the business schools and within companies and made the discipline of HRM successful, it also ignored the complexity of the topic.”
    Quote in the paperSubstantial claim
  • Probably not a substantial claim: may not pass S2 (checkable), S4 (based).

    Interpretationnone given

    Effects of e-HRM on employment relationships are tightly intertwined with the overall role of technology in organisations.

    “Effects of e-HRM on employment relationships are tightly intertwined with the overall role of technology in organisations.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing), S4 (based).

    Premisenone given

    Social cognitive theorists have shown that incongruent frames lead to different understandings and conflicting interpretations expressed in process loss and misaligned expectations, contradictory actions, resistance and scepticism.

    “Social cognitive theorists have shown that incongruent frames lead to different understandings and conflicting interpretations expressed in process loss and misaligned expectations, contradictory actions, resistance and scepticism.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Premisecitation

    General Systems Theory helps establish principles that generalize across phenomena and disciplines and focuses on the system's structure instead of the system's function.

    “General Systems Theory (GST) helps to establish principles that generalize across phenomena and disciplines, and focuses on the system's structure instead of the system's function.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Von Bertalanffy, 1969

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • Probably not a substantial claim: may not pass S4 (based).

    Premisenone given

    Explanations for the difficulties organisations experience in implementing e-HRM have tended to overlook the dynamic nature of the e-HRM adoption process.

    “So far, the explanations offered for the difficulties that organisations experience in implementing e-HRM have tended to overlook an important aspect of e-HRM adoption: the dynamic nature of the process.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing), S4 (based).

    Interpretationnone given

    Mobile technologies facilitate the expansion of contingent jobs such as on-call, part-time and self-employed work.

    “It is mobile technologies that facilitate the expansion of such jobs.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S4 (based).

    Interpretationnone given

    The enactment approach to e-HRM implementation emphasises the prominent and decisive roles that users play in the recurrent use of an e-HRM technology, in the belief that various stakeholders engaging in implementation exert social influence to change technology use patterns in ways that over time remove or ameliorate its potential to constrain human action.

    “The enactment approach to e-HRM implementation emphasises the prominent and decisive roles that users play in the recurrent use of an e-HRM technology in the belief that various stakeholders engaging in implementation exert social influence in order to change the pattern of technology use in ways that, over time, remove or ameliorate its potential to constrain human action.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing), S4 (based).

    Premisenone given

    In the GST tradition, the quality of HRM information is determined by the quality of HRM decisions made based on this information.

    “In the GST tradition, the quality of HRM information is determined by the quality of HRM decisions made, based on this information.”
    Quote in the paperNot a substantial claim
  • Classified as probably not a substantial claim.

    Interpretationreasoning

    Due to diverse technological advancements, organisations can offer employees new ways of working by eliminating physical and time barriers and relying on HRM shared services, telework, and virtual teams.

    “Due to diverse technological advancements, organisations can offer their employees new ways of working by eliminating physical and time barriers and relying on such organisational forms as HRM shared services, telework, and virtual teams.”
    Quote in the paperSubstantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Premisecitation

    The systems perspective did not develop into empirical work and its influence has become largely metaphorical.

    “Unfortunately, the systems perspective did not develop into empirical work and, arguably, its influence has become largely metaphorical (Kozlowski & Klein, 2000).”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Kozlowski & Klein, 2000
  • Classified as probably not a substantial claim.

    Interpretationreasoning

    Employees, first line supervisors, middle and top managers get directly involved in co-creation of HRM.

    “Employees, first line supervisors, middle and top managers get directly involved in co-creation of HRM.”
    Quote in the paperSubstantial claim
  • Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing), S4 (based).

    Interpretationreasoning

    Fundamental to a multi-stakeholder approach is trust between the different stakeholders.

    “This is central to HRM: fundamental to a multi-stakeholder approach is trust between the different stakeholders.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Interpretationreasoning

    In some countries, industries and sizes of business the long-term implications of e-HRM will be minimal; for others they will be part of the package that contributes to survival and even success in a highly competitive marketplace.

    “In some countries, in some industries and in some sizes of business the implications will be minimal.For others, they will be part of the package that contributes to survival and even success in a highly competitive marketplace.”
    Quote in the paperSubstantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    These technologies have brought a new vocabulary to HRM discourse, supplementing conventional terminology with terms like e-HRM, HRM data mining, HRM cloud computing, appification of HRM, SMAC, and HRM big data.

    “These technologies have brought a new vocabulary to the HRM discourse as the conventional terminology is supplemented by new terms like electronic HRM (e-HRM), HRM data mining, HRM cloud computing, appification of HRM (for mobile technologies), SMAC (for Social Media, Analytics, Clouds), and HRM big data (Bondarouk, 2014).”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Bondarouk, 2014

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • May combine two claims.

    Interpretationreasoning

    Culture and institutions, together or independently, will impact the HRM/technology interface.

    “There may be debate about the balance between these explanations but together or independently culture and institutions will impact the HRM/technology interface too.”
    Quote in the paperNot a substantial claim
70 of 70
  • The authors state this as an assumption.

    The future of HRM is to become 'smart', i.e. to enable and be enabled by digitisation and support and be supported through interconnectedness.

    “It is logical to assume that the future of HRM is also to become 'smart', i.e. to enable and be enabled by digitisation and support and be supported through interconnectedness.”
  • The paper relies on this without support.

    Traditionally, e-HRM usage is directly related to job tasks only for HRM professionals; line managers and employees are expected to use e-HRM for reasons other than direct job-related outcomes and not often.

    “It is only for HRM professionals that e-HRM usage is traditionally directly related to their job tasks; line managers and employees are expected to use e-HRM for reasons other than direct job-related outcomes: they will not be expected to use e-HRM that often.”
  • The paper relies on this without support.

    Tasks such as recording a new home address, bank account, or family status, terminating a work contract, or changing working hours will be rare for employees.

    “Tasks such as recording a new home address, bank account, or family status, terminating a work contract, or changing working hours will be rare for employee.”
  • The paper relies on this without support.

    Multi-national corporations tend to introduce e-HRM in an attempt to standardise HRM practices across borders.

    “Multi-national corporations tend to introduce e-HRM in an attempt to standardise HRM practices across borders.”
4 of 4

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

  • The significant growth of access to HR technology has offered HR departments the ability to collect, manage and analyze large volumes of employee data, compared to earlier legacy IT systems.

    “Furthermore, the significant growth of access to HR technology, including human resource information systems (HRISs), cloud platforms and apps, has offered HR departments the ability to collect, manage and analyze large volumes of employee data, compared to earlier legacy IT systems (Bondarouk and Brewster, 2016;Marler and Boudreau, 2017;Kim et al., 2021).”

    From Bridging the gap: why, how and when HR analytics can impact organizational performance (2022) · cites this paper as Bondarouk and Brewster, 2016

    The Abstract and “New technology in HRM” section (page not provided) describe rapid technological developments, HRM cloud computing, apps and big data, and say advanced e-HRM can expand HRM information and enable analysis. They do not establish significant growth in access to these technologies or compare the volume of employee data HR departments can collect and manage with earlier legacy IT systems. (LLM, conf=0.84)

    Experimental — accuracy not yet measured
  • Good digital HRM includes actions and policies that are conducive to the long-term success and survival of a company, not just generating shorter-term returns for shareholders.

    “It is argued that 'good digital HRM includes actions and policies that are conducive to the long-term success and survival of a company, not just generating shorter-term returns for shareholders.'”

    From Exploring Human Resource Management Digital Transformation in the Digital Age (2024) · cites this paper as Bondarouk and Brewster (2016)

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

Each contradiction between two passages listed here was confirmed by an independent check.

  • A task is described as both non-routine and routine

    Minor

    The third listed element calls the manual tasks non-routine, then immediately describes them as routine tasks.

1 of 1

Cites

Flagged first, then by citations

9 of the 111 references couldn’t be matched to a known paper.

Research works printed but not linked: 18

  1. 10.1111/apps.2000.49.issue-1 · DOI
  2. 10.1002/hrm.2015.54.issue-3 · DOI
  3. Bondarouk, T. (2014). Orchestrating electronic HRM. Enschede: Twente University Press.
  4. 10.1002/hrm.2015.54.issue-4 · DOI
  5. Brewster, C., & Mayrhofer, W. (Eds.). (2012). Handbook of research on comparative HRM. Cheltenham: Edward Elgar.
  6. 10.1111/jsbm.2006.44.issue-3 · DOI
  7. 10.1111/joms.1987.24.issue-5 · DOI
  8. 10.1002/hrm.2015.54.issue-3 · DOI
  9. 10.1111/ijmr.2010.12.issue-1 · DOI
  10. Looise J. C. (2015 November) The role of government and regulation in HRM. A historical perspective. Proceedings of the 9th International Conference of the Dutch HRM Network Utrecht.
  11. 10.1111/peps.2008.61.issue-3 · DOI
  12. 10.1111/hrmj.2003.13.issue-3 · DOI
  13. 10.1002/hrm.v52.1 · DOI
  14. Sparrow, P., & Brewster, C. (2012). Reuters: Human resource management in global perspective. Chapter 29. In A. Dundon & A. Wilkinson (Eds.), Case studies in global management (pp. 261–270). Victria: Tilde University Press.
  15. Stout, L. (2012). The shareholder value myth: How putting shareholders first harms investors, corporations and the general public. San Francisco, CA: Barrett-Koehler.
  16. 10.1002/hrm.v51.6 · DOI
  17. 10.1111/ijmr.2012.14.issue-4 · DOI
  18. Van der Ploeg, R., & Vermeend, W. (2014). Arbeidsmarkt niet voorbereid op de toekomst [Labour market is not ready yet for the future]. De Financiële Telegraaf. Retrieved July 14, 2014.

Cited by

Sorted by citations

Authors
Bondarouk, T., & Brewster, C.
Affiliations
  • University of Twente (NL)
  • Iscte – Instituto Universitário de Lisboa (PT)
Corresponding author
Bondarouk, Tanya
Venue
The International Journal of Human Resource Management
Published
2016-09-30
Volume
27
Issue
21
Pages
2652-2671
ISSN
  • 0958-5192 (ISSN-L)
  • 1466-4399
OpenAlex
W2524229565
Cited by
438
References
111
Citations by year
2026: 115 · 2025: 87 · 2024: 50 · 2023: 53 · 2022: 42 · 2021: 36 · 2020: 17 · 2019: 22 · 2018: 13 · 2017: 3
FWCI
24.53
Type
journal article
Language
en
Open access
Locations
  • The International Journal of Human Resource Management (publishedVersion, cc-by-nc-nd)
  • University of Twente Research Information (publishedVersion, other-oa)
  • RePEc: Research Papers in Economics (submittedVersion)
  • Osuva (University of Vaasa) (submittedVersion, cc-by-nc-nd)
  • Repositório do ISCTE-IUL (submittedVersion, other-oa)
  • University of Twente Research Information (submittedVersion, other-oa)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › AI and HR Technologies
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employer Branding and e-HRM
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Human Resource and Talent Management
Keywords
information technology, human resource management, stakeholders, digital HRM, HR professionals, organizational members, future research directions

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Claims read by deepseek-v4.1-flash under definition version 3 (extract-v3) on 2026-11-03.

Classified by jev-1.13-20260917 (gold-guideline-v0.2) on 2026-11-03.

Cited sources are checked by gpt-6-sol.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review