Trust And Distrust: New Relationships and Realities
Abstract
We propose a new theoretical framework for understanding simultaneous trust and distrust within relationships. grounded in assumptions of multidimensionality and the inherent tensions of relationships. and we separate this research from prior work grounded in assumptions of unidimensionality and balance. Drawing foundational support for this new framework from recent research on simultaneous positive and negative sentiments and ambivalence. we explore the theoretical and practical significance of the framework for future work on trust and distrust relationships within organizations.
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Having a certain level of distrust caused by negative experiences in one domain does not necessarily reduce trust in other domains in which one had positive experiences.
“The idea is that having a certain level of distrust caused by negative experiences in one domain does not necessarily reduce trust in other domains in which one had positive experiences.”
From The Consequences of Participating in the Sharing Economy: A Transparency-Based Sharing Framework (2021) · cites this paper as Lewicki, McAllister, & Bies, 1998
Trust and distrust represent two different concepts that coexist in multidimensional relationships and need to be present for well-functioning organizations.
“scholars argue trust and distrust represent two different concepts that coexist in multidimensional relationships and that need to be present for well-functioning organizations (Lewicki, McAllister, & Bies, 1998).”
From The Consequences of Participating in the Sharing Economy: A Transparency-Based Sharing Framework (2021) · cites this paper as Lewicki, McAllister, & Bies, 1998
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- Authors
- Lewicki, R. J., McAllister, D. J., & Bies, R. J.
- Affiliations
- The Ohio State University (US)
- Georgetown University (US)
- Venue
- The Academy of Management Review
- Publisher
- Academy of Management
- Published
- 1998-07
- Volume
- 23
- Issue
- 3
- Pages
- 438
- ISSN
- 0363-7425 (ISSN-L)
- OpenAlex
- W2122578209
- Cited by
- 3,091
- References
- 10
- Citations by year
- 2026: 109 · 2025: 137 · 2024: 138 · 2023: 145 · 2022: 164 · 2021: 148 · 2020: 137 · 2019: 153 · 2018: 164 · 2017: 119 · 2016: 140 · 2015: 150 · 2014: 138 · 2013: 152 · 2012: 137
- FWCI
- 45.66
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Academy of Management Review (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Social Sciences › Sociology and Political Science › Social Power and Status Dynamics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Keywords
- trust, distrust, relationship theory, multidimensionality, ambivalence, positive and negative sentiment, relationship tension, organizational relationships
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