Student or educator? Sign up with your school email and get 6 months of Pro free.
CoChat
Sign Up
Cited by 1,057

The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.

The antecedents and consequences of trust in online-purchase decisions

Yoon, Sung-Joon·2002·Journal of Interactive Marketing
DOI 10.1002/dir.10008
Open this paper in CoChat — free account

Abstract

The primary research objective of this study rests on presenting and validating a model for the antecedents and consequences of consumer trust in the context of online purchase decision-making by means of simulation and survey methods. For this purpose, the study seeks to validate the correlation and causal relationships among the model's elements involving antecedents to trust (transactional security, web-site properties, search functionality, and personal variables), consequences (purchase intention), and mediating variable (web-site awareness). Based on the findings of a controlled simulation study involving 122 college students, are the following major results: (1) web-site trust showed a significant response to site properties including the image-related variables such as company awareness and company reputation, while satisfaction significantly responded to navigation functionality; (2) personal variables such as familiarity with e-commerce and prior satisfaction with e-commerce were found to have high correlation with web-site satisfaction as well as trust; (3) web-site trust, web-site satisfaction, and web-site awareness all influenced the online-purchase intention, and (4) web-site trust and web-site satisfaction had a high correlation. The findings of this study suggest a new approach to understanding and identifying the antecedents and consequences of web-site trust whose importance is increasing in the study of Internet commerce. Also, the study findings provide the Internet marketers with the managerial implications to establish effective online marketing strategy.

Overview

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Integrity signals

Registry

Crossref · 10.1002/dir.10008

Cites

4 of 4 references verified0 citation errors · 0 not checkable

Statistics

Verification

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Citations

Cites

Show all 4 references

Research works printed but not linked: 39

  1. 10.1177/002224297503900405 · DOI · Paper page
  2. 10.1016/S0022-4359(96)90028-7 · DOI · Paper page
  3. 10.1080/0267257X.1992.9964204 · DOI
  4. 10.1016/0148-2963(90)90038-F · DOI · Paper page
  5. 10.1016/0022-4359(95)90018-7 · DOI
  6. Engel J., Blackwell R.D., Miniard P.W. Consumer Behavior8th ed.1995 The Dryden Press New York
  7. Fasset A.M., 1995, Telecommunications, 10
  8. 10.1177/002224298805200406 · DOI · Paper page
  9. Garfein R., 1987, Marketing Review, 11
  10. 10.1177/0092070392203006 · doi:10.1177/0092070392203006
  11. 10.1177/002224299606000304 · DOI · Paper page
  12. Hovland C.I., Janis I.L., Kelly H.H. Communication and Persuasion 1953 Yale University Press New Haven, Conn
  13. Howard J., Sheth J. The Theory of Buyer Behavior 1969 John Wiley New York
  14. 10.1177/107769906904600103 · DOI
  15. 10.1016/0167-4870(88)90042-6 · DOI
  16. Keen P.G.W., 1997, Computer World, 80
  17. Kim, H.C. (1998). A Study of the Determinants of Consumers’ Behavioral Intention on Cyber Market. Master's Thesis, Chon Nam National University, Korea.
  18. Kim H., 1999, Korean Study of Management, 28, 353
  19. Lee, K. J. (1997). A Study of Internet Shopping Attitude for Vitalization of Electronic Commerce. Master's Thesis, Graduate School of Business Administration, Hanyang University, Korea.
  20. Lee, K.Y. (1996). A Study of Marketing Communication Strategy Using Internet. Master's Thesis, Graduate School of Business Administration, Korea University.
  21. Maekyong Internet Research Center, 1999, Maekyong Economy, 17, 54
  22. 10.1037/0022-3514.39.2.235 · doi:10.1037/0022-3514.39.2.235 · Paper page
  23. 10.1177/107769908005700315 · DOI
  24. Nohria N., 1992, Networks and Organizations, 288
  25. Pruitt D.G. Negotiation Behavior 1981 Academic Press New York
  26. Quelch J.A., 1996, Sloan Management Review, 37, 60
  27. Reichheld F.F., 1994, Marketing Management, 2, 10
  28. 10.1177/107769908706400104 · DOI · Paper page
  29. Roper B.W. Changing Public Attitudes Toward Television and Other Mass Media, 1959–1976 1977 Television Information Office New York · doi:10.1515/comm.1978.4.2.220
  30. 10.1086/209028 · DOI · Paper page
  31. 10.1177/002224377401100209 · DOI · Paper page
  32. Shane S.A., 1992, Management International Review, 32
  33. Skinner S.J., 1992, Journal of Retailing, 68, 174
  34. 10.1177/107769909607300415 · DOI · Paper page
  35. 10.1086/208810 · DOI
  36. 10.1177/107769909407100109 · DOI
  37. 10.1177/107769906404100301 · DOI
  38. 10.2307/259292 · DOI · Paper page
  39. Wigand R.T., 1998, Journal of Computer Mediated Communications, 1, 150

Cited by

Metadata

Authors
Yoon, S.-J.
Venue
Journal of Interactive Marketing
Publisher
SAGE Publications
Published
2002-05
Volume
16
Issue
2
Pages
47-63
ISSN
  • 1094-9968 (ISSN-L)
  • 1520-6653
DOI
10.1002/dir.10008
OpenAlex
W1980981674
Cited by
1,057
References
4
FWCI
71.11
Type
journal article
Language
en
Open access
closed
Licence
journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.