Consumer trust in an Internet store

Jarvenpaa, Sirkka L.; Tractinsky, Noam; Vitale, Michael

doi:10.1023/a:1019104520776

Cited by 2,577Technology Adoption and User BehaviourCustomer Service Quality and LoyaltyPrivacy, Security, and Data Protection

The DOI matches its Crossref record; 65 of the 65 references it cites were found in a registry or an index.

Consumer trust in an Internet store

Jarvenpaa, Sirkka L., Tractinsky, Noam, Vitale, Michael·2000·Information Technology and Management

DOI 10.1023/a:1019104520776

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Uncertainty avoidance and individualism/collectivism have a significant impact on social interaction in e-commerce.
“in which 'uncertainty avoidance' and 'individualism / collectivism' were considered to have a significant impact on social interaction in e-commerce [12].”
From How Social Interaction Affects Purchase Intention in Social Commerce: A Cultural Perspective (2019) · cites this paper as [12]
Consumers' adaptability to the online shopping environment and their ability to operate computers are factors affecting perceived risk.
“Jarvenpaa et al. propose that consumers' adaptability to the online shopping environment and their ability to operate computers are one of the factors a ecting perceived risk [12].”
From How Social Interaction Affects Purchase Intention in Social Commerce: A Cultural Perspective (2019) · cites this paper as [12]
Trust has been identified as a critical determinant of consumer purchase intentions in e-commerce.
“trust has been identi fi ed as a critical determinant of consumer purchase intentions in e-commerce”
From Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth (2015) · cites this paper as Jarvenpaa et al., 2000
Trust is a key factor in stimulating consumer purchase and re-purchase behavior.
“Jarvenpaa [48] identifies trust as a key factor in stimulating consumer purchase and re-purchase behavior.”
From Influence of Perceived Value on Consumers’ Continuous Purchase Intention in Live-Streaming E-Commerce—Mediated by Consumer Trust (2023) · cites this paper as [48]
Previous B2C e-commerce research has highlighted the importance of trust between businesses and consumers.
“Previous business-to-consumer (B2C) e-commerce research has highlighted the importance of trust between businesses and consumers [2][3][4].”
From The value of seller trustworthiness in C2C online markets (2002) · cites this paper as [4]

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Authors: Jarvenpaa, S. L., Tractinsky, N., & Vitale, M.
Affiliations: Ben-Gurion University of the Negev (IL)
The University of Melbourne (AU)
ORCID: Tractinsky, Noam
Venue: Information Technology and Management
Publisher: Springer Science and Business Media LLC
Published: 2000-11
Volume: 1
Issue: 1-2
Pages: 45-71
ISSN: 1385-951X (ISSN-L)
1573-7667
DOI: 10.1023/a:1019104520776
OpenAlex: W1492586516
Cited by: 2,577
References: 63
Citations by year: 2026: 42 · 2025: 80 · 2024: 71 · 2023: 85 · 2022: 89 · 2021: 100 · 2020: 92 · 2019: 87 · 2018: 69 · 2017: 81 · 2016: 107 · 2015: 139 · 2014: 167 · 2013: 143 · 2012: 168
FWCI: 152.47
Type: journal article
Language: en
Open access: closed
Licence: www.springernature.com/gp/researchers/text-and-data-mining (tdm)
www.springernature.com/gp/researchers/text-and-data-mining (vor)
Locations: Information Technology and Management (publishedVersion)
Topics: Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
Keywords: consumer trust, online retail, online store, store reputation, risk perception, purchase intention, e-commerce

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