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Cited by 1,035Emotional Labor in ProfessionsJob Satisfaction and Organizational BehaviorEmotions and Moral Behavior

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7 Emotion in Organizations: A Review and Theoretical Integration

Elfenbein, Hillary Anger·2007·Academy of Management Annals
DOI 10.5465/078559812
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Abstract

Emotion has become one of the most popular—and popularized—areas within organizational scholarship. This chapter attempts to review and bring together within a single framework the wide and often disjointed literature on emotion in organizations. The integrated framework includes processes detailed by previous theorists who have defined emotion as a sequence that unfolds chronologically. The emotion process begins with a focal individual who is exposed to an eliciting stimulus, registers the stimulus for its meaning, and experiences a feeling state and physiological changes, with downstream consequences for attitudes, behaviors, and cognitions, as well as facial expressions and other emotionally expressive cues. These downstream consequences can result in externally visible behaviors and cues that become, in turn, eliciting stimuli for interaction partners. For each stage of the emotion process, there are distinct emotion regulation processes that incorporate individual differences and group norms and that can become automatic with practice. Although research often examines these stages in relative isolation from each other, I argue that each matters largely due to its interconnectedness with the other stages. Incorporating intraindividual, individual, interpersonal, and organizational levels of analysis, this framework can be a starting point to situate, theorize, and test explicit mechanisms for the influence of emotion on organizational life.We keep coming back to feelings…

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Metadata

Authors
Elfenbein, H. A.
Affiliations
University of California, Berkeley (US)
Corresponding author
Elfenbein, Hillary Anger
ORCID
Elfenbein, Hillary Anger
Venue
Academy of Management Annals
Publisher
Academy of Management
Published
2007-12
Volume
1
Issue
1
Pages
315-386
ISSN
  • 1941-6067 (ISSN-L)
  • 1941-6520
DOI
10.5465/078559812
OpenAlex
W4246105288
Cited by
1,035
References
38
Citations by year
2026: 43 · 2025: 50 · 2024: 50 · 2023: 43 · 2022: 58 · 2021: 60 · 2020: 104 · 2019: 65 · 2018: 50 · 2017: 59 · 2016: 55 · 2015: 61 · 2014: 41 · 2013: 44 · 2012: 40
FWCI
97.90
Type
journal article
Language
en
Open access
closed
Locations
Academy of Management Annals (publishedVersion)
Topics
  • Social Sciences › Sociology and Political Science › Emotional Labor in Professions
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
  • Social Sciences › Psychology › Social Psychology › Emotions and Moral Behavior
Keywords
emotions in organizations, emotion regulation, feeling states, physiological arousal, facial expressions, interpersonal interaction, group norms, individual differences, levels of analysis, organizational behavior

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CoChat. (2026). Citation check: 7 Emotion in Organizations: A Review and Theoretical Integration. https://app.cochat.ai/papers/10.5465/078559812
The paper
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