CoChat
Sign Up
Cited by 1,035Emotional Labor in ProfessionsJob Satisfaction and Organizational BehaviorEmotions and Moral Behavior

The DOI matches its Crossref record; 38 of the 38 references it cites were found in a registry or an index.

7 Emotion in Organizations: A Review and Theoretical Integration

Elfenbein, Hillary Anger·2007·Academy of Management Annals
DOI 10.5465/078559812
Open this paper in CoChat — free account

Abstract

Emotion has become one of the most popular—and popularized—areas within organizational scholarship. This chapter attempts to review and bring together within a single framework the wide and often disjointed literature on emotion in organizations. The integrated framework includes processes detailed by previous theorists who have defined emotion as a sequence that unfolds chronologically. The emotion process begins with a focal individual who is exposed to an eliciting stimulus, registers the stimulus for its meaning, and experiences a feeling state and physiological changes, with downstream consequences for attitudes, behaviors, and cognitions, as well as facial expressions and other emotionally expressive cues. These downstream consequences can result in externally visible behaviors and cues that become, in turn, eliciting stimuli for interaction partners. For each stage of the emotion process, there are distinct emotion regulation processes that incorporate individual differences and group norms and that can become automatic with practice. Although research often examines these stages in relative isolation from each other, I argue that each matters largely due to its interconnectedness with the other stages. Incorporating intraindividual, individual, interpersonal, and organizational levels of analysis, this framework can be a starting point to situate, theorize, and test explicit mechanisms for the influence of emotion on organizational life.We keep coming back to feelings…

Overview

Integrity signals

Registry

Crossref · 10.5465/078559812

Cites

38 of 38 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Verification

Claims the paper makes

This paper’s full text isn’t openly available, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Citations

Cites

Research works printed but not linked: 261

  1. Albrow M., 1992, Organization Studies, 13, 313, 10.1177/017084069201300301 · DOI
  2. Allport G. W., 1933, Studies in expressive movement, 10.1037/11566-000 · DOI
  3. Allred K. G., 1997, Organizational Behavior and Human Decision Processes, 70, 175, 10.1006/obhd.1997.2705 · DOI
  4. Amabile T. M., 1983, Journal of Personality and Social Psychology, 45, 357, 10.1037/0022-3514.45.2.357 · DOI · Paper page
  5. Amabile T. M., 2005, Administrative Science Quarterly, 50, 367, 10.2189/asqu.2005.50.3.367 · DOI · Paper page
  6. Ambady N., 1992, Psychological Bulletin, 111, 256, 10.1037/0033-2909.111.2.256 · DOI
  7. Anderson C., 2004, Organizational Behavior and Human Decision Processes, 95, 125, 10.1016/j.obhdp.2004.05.002 · DOI
  8. Anderson C., 2003, Journal of Personality and Social Psychology, 84, 1054, 10.1037/0022-3514.84.5.1054 · DOI · Paper page
  9. Aquino K., 1999, Academy of Management Journal, 42, 260, 10.2307/256918 · DOI
  10. Ashforth B. E., 1993, Academy of Management Review, 18, 88, 10.5465/amr.1993.3997508 · DOI
  11. Ashforth B., 1995, Human Relations, 48, 97, 10.1177/001872679504800201 · DOI
  12. Ashkanasy N. M., 2003, Multilevel issues in organizational behavior and strategy, 2, 9, 10.1016/S1475-9144(03)02002-2 · DOI
  13. Au K., 2003, Organizational Behavior and Human Decision Processes, 91, 322, 10.1016/S0749-5978(02)00510-1 · DOI
  14. Avolio B. J., 1999, Academy of Management Journal, 42, 219, 10.2307/257094 · DOI
  15. Bagozzi R. P., 1990, Journal of Applied Psychology, 75, 547, 10.1037/0021-9010.75.5.547 · DOI
  16. Bagozzi R., 2003, Journal of Applied Psychology, 88, 219, 10.1037/0021-9010.88.2.219 · DOI
  17. Barry B., 1996, Organizational Behavior and Human Decision Processes, 67, 127, 10.1006/obhd.1996.0069 · DOI
  18. Barry B., 2004, The handbook of negotiation and culture: Theoretical advances and cross-cultural perspectives, 71
  19. Barsade S. G., 2003, OB: The state of the science, 3
  20. Barsade S. G., 1998, Research on managing groups and teams: Composition, 1, 81
  21. Basch J., 2000, Emotions in the workplace: Research, theory, and practice, 221
  22. Beal D. J., 2005, Journal of Applied Psychology, 90, 1054, 10.1037/0021-9010.90.6.1054 · DOI
  23. Boudens C. J., 2005, Organization Studies, 26, 1285, 10.1177/0170840605055264 · DOI
  24. Boyce N., 2006, Shuttle makes historic Independence Day launch
  25. Brief A. P., 1995, Organizational Behavior and Human Decision Processes, 62, 55, 10.1006/obhd.1995.1030 · DOI
  26. Brief A., 2002, Annual Review of Psychology, 53, 279, 10.1146/annurev.psych.53.100901.135156 · DOI · Paper page
  27. Brooks I., 2003, Organization Studies, 24, 125, 10.1177/0170840603024001682 · DOI
  28. Brotheridge C. M., 2003, Journal of Occupational and Organizational Psychology, 76, 365, 10.1348/096317903769647229 · DOI
  29. Brown S. P., 2005, Journal of Applied Psychology, 90, 792, 10.1037/0021-9010.90.4.792 · DOI
  30. Brunswik E., 1955, Psychological Review, 62, 193, 10.1037/h0047470 · DOI
  31. Buck R., 1984, The communication of emotion
  32. Buck R., 1988, Human motivation and emotion ()
  33. Burke M. J., 1993, Journal of Applied Psychology, 78, 402, 10.1037/0021-9010.78.3.402 · DOI
  34. Buss D. M., 1987, Journal of Personality and Social Psychology, 53, 1214, 10.1037/0022-3514.53.6.1214 · DOI
  35. Butt A. N., 2005, Journal of Organizational Behavior, 26, 681, 10.1002/job.328 · DOI
  36. Campos J. J., 2004, Child Development, 75, 377, 10.1111/j.1467-8624.2004.00681.x · DOI · Paper page
  37. Casciaro T., 1999, Motivation and Emotion, 23, 285, 10.1023/A:1021390826308 · DOI
  38. Clore G. L., 1994, Handbook of social cognition, 1, 323
  39. Collinson D. L., 1988, Organization Studies, 9, 181, 10.1177/017084068800900203 · DOI
  40. Conger J. A., 1991, Academy of Management Executive, 5, 31, 10.5465/AME.1991.4274713 · DOI
  41. Connolly J. J., 2000, Personality and Individual Differences, 29, 265, 10.1016/S0191-8869(99)00192-0 · DOI
  42. Cosmides L., 2000, Handbook of emotions, 91
  43. Côté S., 1999, Current Directions in Psychological Science, 8, 65, 10.1111/1467-8721.00016 · DOI
  44. Côté S., 2005, Academy of Management Review, 30, 509, 10.5465/amr.2005.17293692 · DOI · Paper page
  45. Côté S., 2006, Administrative Science Quarterly, 51, 1, 10.2189/asqu.51.1.1 · DOI · Paper page
  46. Côté S., 2002, Journal of Organizational Behavior, 23, 947, 10.1002/job.174 · DOI
  47. Crites S. L., 1994, Personality and Social Psychology Bulletin, 20, 619, 10.1177/0146167294206001 · DOI
  48. Cropanzano R., 2003, Journal of Management, 29, 831, 10.1016/S0149-2063(03)00081-3 · DOI
  49. Csikszentmihalyi M., 1975, Journal of Humanistic Psychology, 15, 41, 10.1177/002216787501500306 · DOI
  50. Damasio A. R., 1994, Descartes' error
  51. Dasborough M. T., 2006, Leadership Quarterly, 17, 163, 10.1016/j.leaqua.2005.12.004 · DOI
  52. Davis P. J., 1987, Journal Of Personality And Social Psychology, 52, 155, 10.1037/0022-3514.52.1.155 · DOI · Paper page
  53. DePaulo B. M., 1998, The handbook of social psychology,, 1, 591
  54. Diener E., 1984, Journal of Personality and Social Psychology, 47, 871, 10.1037/0022-3514.47.4.871 · DOI
  55. Diener E., 1984, Journal of Personality and Social Psychology, 47, 580, 10.1037/0022-3514.47.3.580 · DOI
  56. Dilorio J. A., 1993, Journal of Contemporary Ethnography, 21, 411, 10.1177/089124193021004001 · DOI
  57. Domagalski T., 1999, Human Relations, 52, 833
  58. Dutton J., 2003, Journal of Management Inquiry, 12, 1, 10.1177/1056492602250515 · DOI
  59. Dutton J., 2006, Academy of Management Journal, 49, 21, 10.5465/amj.2006.20785497 · DOI
  60. Eagley A. H., 1998, The handbook of social psychology, 269
  61. Edwards K., 1990, Journal of Personality and Social Psychology, 59, 202, 10.1037/0022-3514.59.2.202 · DOI
  62. Ekman P., 1972, Nebraska symposium on motivation, 19, 207
  63. Ekman P., 1984, Approaches to emotion, 319
  64. Ekman P., 1969, Psychiatry, 32, 88, 10.1080/00332747.1969.11023575 · DOI · Paper page
  65. Ekman P., 1969, Science, 164, 86, 10.1126/science.164.3875.86 · DOI · Paper page
  66. Elfenbein H. A., 2002, Psychological Bulletin, 128, 203, 10.1037/0033-2909.128.2.203 · DOI · Paper page
  67. Elfenbein H. A., 2002, Journal of Applied Psychology, 87, 963, 10.1037/0021-9010.87.5.963 · DOI
  68. Elfenbein H. A., 2003, Current Directions in Psychological Science, 12, 159, 10.1111/1467-8721.01252 · DOI
  69. Elfenbein H. A., 2006, Research on managing groups and teams: National culture and groups, 263, 10.1016/S1534-0856(06)09011-6 · DOI
  70. Elfenbein H. A., 2007, Emotion, 7, 131, 10.1037/1528-3542.7.1.131 · DOI
  71. Elfenbein H. A., 2006, Cognition and Emotion, 20, 149, 10.1080/02699930500339908 · DOI
  72. Elfenbein H. A., Journal of Nonverbal Behavior
  73. Elfenbein H. A., 2007, Research on emotions in organizations, 3, 87
  74. Ellsworth P. C., 2003, Handbook of affective sciences, 572
  75. Feldman Barrett L., 1999, Current Directions in Psychological Science, 8, 10, 10.1111/1467-8721.00003 · DOI · Paper page
  76. Feldman L. A., 1995, Journal of Personality and Social Psychology, 69, 153, 10.1037/0022-3514.69.1.153 · DOI
  77. Fineman S., 1993, Emotion in organizations, 9
  78. Fineman S., 1996, Handbook of organization studies, 543
  79. Fineman S., 2004, Human Relations, 57, 719, 10.1177/0018726704044953 · DOI
  80. Fitness J., 2000, Journal of Organizational Behavior, 21, 147, 10.1002/(SICI)1099-1379(200003)21:2<147::AID-JOB35>3.0.CO;2-T · DOI
  81. Fong C. T., Academy of Management Journal
  82. Fong C., 2002, Motivation and Emotion, 26, 105, 10.1023/A:1015198209285 · DOI
  83. Forgas J. P., 2003, Handbook of affective sciences, 596
  84. Forgas J. P., 2001, Organizational Behavior and Human Decision Processes, 86, 3, 10.1006/obhd.2001.2971 · DOI · Paper page
  85. Forgas J. P., 1998, Journal of Personality and Social Psychology, 74, 565, 10.1037/0022-3514.74.3.565 · DOI
  86. Fredrickson B. L., 1998, Cognition and Emotion, 12, 191, 10.1080/026999398379718 · DOI · Paper page
  87. Fredrickson B. L., 2001, American Psychologist, 56, 218, 10.1037/0003-066X.56.3.218 · DOI · Paper page
  88. Fridlund A. J., 1994, Human facial expression: An evolutionary view
  89. Frijda N. H., 1986, The emotions
  90. Frijda N. H., 1988, American Psychologist, 43, 349, 10.1037/0003-066X.43.5.349 · DOI
  91. Frijda N. H., 1994, Emotion and culture, 51
  92. Frost P. J., 2003, Toxic emotions at work
  93. Fuller J. A., 2003, Journal of Applied Psychology, 88, 1019, 10.1037/0021-9010.88.6.1019 · DOI
  94. Furnham A., 2006, A critique of emotional intelligence: What are the problems and how can they be fixed?, 141
  95. Gaddis B., 2004, Leadership Quarterly, 15, 663, 10.1016/j.leaqua.2004.05.011 · DOI
  96. Garcia-Prieto P., 2003, Applied Psychology—An International Review, 52, 413, 10.1111/1464-0597.00142 · DOI
  97. Garot R., 2004, Journal of Contemporary Ethnography, 33, 735, 10.1177/0891241604269326 · DOI
  98. George J. M., 1990, Journal of Applied Psychology, 75, 107, 10.1037/0021-9010.75.2.107 · DOI · Paper page
  99. George J. M., 1991, Journal of Applied Psychology, 76, 299, 10.1037/0021-9010.76.2.299 · DOI
  100. George J. M., 1992, Psychological Bulletin, 112, 310, 10.1037/0033-2909.112.2.310 · DOI
  101. George J., 1996, Research in Organizational Behavior, 18, 75
  102. George J. M., 2001, Human Relations, 54, 419, 10.1177/0018726701544002 · DOI
  103. George J. M., 2002, Journal of Applied Psychology, 87, 687, 10.1037/0021-9010.87.4.687 · DOI · Paper page
  104. Gibson J. J., 1979, The ecological approach to visual perception
  105. Gilbert D. T., 1998, Journal of Personality and Social Psychology, 75, 617, 10.1037/0022-3514.75.3.617 · DOI · Paper page
  106. Glomb T. M., 1997, Organizational Behavior and Human Decision Processes, 72, 281, 10.1006/obhd.1997.2741 · DOI · Paper page
  107. Glomb T. M., 2004, Journal of Applied Psychology, 89, 700, 10.1037/0021-9010.89.4.700 · DOI
  108. Goleman D., 1995, Emotional intelligence: Why it can matter more than IQ
  109. Goleman D., 2002, Primal leadership: Realizing the power of emotional intelligence
  110. Gosserand R. H., 2005, Journal of Applied Psychology, 90, 1256, 10.1037/0021-9010.90.6.1256 · DOI
  111. Grandey A. A., 2000, Journal of Occupational Health Psychology, 5, 95, 10.1037/1076-8998.5.1.95 · DOI
  112. Grandey A. A., 2003, Academy of Management Journal, 46, 86, 10.2307/30040678 · DOI · Paper page
  113. Grandey A., Handbook of Organizational Behavior
  114. Grandey A. A., 2004, Journal of Organizational Behavior, 25, 397, 10.1002/job.252 · DOI
  115. Grandey A. A., 2005, Journal of Applied Psychology, 90, 893, 10.1037/0021-9010.90.5.893 · DOI
  116. Grandey A. A., 2005, Organizational Behavior and Human Decision Processes, 96, 38, 10.1016/j.obhdp.2004.08.002 · DOI
  117. Grandey A. A., 2002, Motivation and Emotion, 26, 31, 10.1023/A:1015142124306 · DOI
  118. Gross J., 1998, Journal of Personality and Social Psychology, 74, 224, 10.1037/0022-3514.74.1.224 · DOI · Paper page
  119. Gross J., 2001, Current Directions in Psychological Science, 10, 214, 10.1111/1467-8721.00152 · DOI
  120. Gross J. J., 1998, Journal of Personality and Social Psychology, 74, 170, 10.1037/0022-3514.74.1.170 · DOI
  121. Haas J., 1977, Sociology of Work and Occupations, 4, 147, 10.1177/073088847700400202 · DOI
  122. Hackman J. R., 1976, Organizational Behavior and Human Performance, 16, 250, 10.1016/0030-5073(76)90016-7 · DOI · Paper page
  123. Halberstadt A. G., 1986, Journal of Personality and Social Psychology, 51, 827, 10.1037/0022-3514.51.4.827 · DOI · Paper page
  124. Hambrick D. C., 1994, Academy of Management Review, 19, 11, 10.2307/258833 · DOI
  125. Haselhuhn M. P., 2005, Cognitive Brain Research, 23, 24, 10.1016/j.cogbrainres.2005.01.005 · DOI
  126. Hatfield E., 1994, Emotional contagion
  127. Hatfield E., 1995, Journal of Social Behavior and Personality, 10, 293
  128. Heaphy E., Academy of Management Review
  129. Hennig-Thurau T., 2006, Are all smiles created equal? How employee-customer emotional contagion impacts service relationships
  130. Hersey R. B., 1932, Personnel Journal, 10, 355
  131. Herzberg F., 1966, Work and the nature of man
  132. Higgins E. T., 1998, Advances in Experimental Social Psychology, 30, 1, 10.1016/S0065-2601(08)60381-0 · DOI · Paper page
  133. Hochschild A. R., 1983, The managed heart: Commercialization of human feeling
  134. Howard D. J., 2001, Journal of Consumer Research, 28, 189, 10.1086/322897 · DOI
  135. Huy Q., 1999, Academy of Management Review, 24, 325, 10.5465/amr.1999.1893939 · DOI · Paper page
  136. Huy Q. N., 2002, Administrative Science Quarterly, 47, 31, 10.2307/3094890 · DOI
  137. Ilies R., 2002, Organizational Behavior and Human Decision Processes, 89, 1119, 10.1016/S0749-5978(02)00018-3 · DOI
  138. Isen A. M., 1987, Advances in Experimental Social Psychology, 20, 203, 10.1016/S0065-2601(08)60415-3 · DOI
  139. Isen A. M., 2001, Journal of Consumer Psychology, 11, 75, 10.1207/S15327663JCP1102_01 · DOI · Paper page
  140. Isen A. M., 1991, Research in Organizational Behavior, 13, 1
  141. Jackson S. E., 1988, Administrative Science Quarterly, 33, 370, 10.2307/2392714 · DOI
  142. James W., 1884, Mind, 9, 188, 10.1093/mind/os-IX.34.188 · DOI · Paper page
  143. Judge T. A., 2001, Organizational Behavior and Human Decision Processes, 86, 67, 10.1006/obhd.2001.2973 · DOI
  144. Judge T. A., 2006, Journal of Applied Psychology, 91, 126, 10.1037/0021-9010.91.1.126 · DOI
  145. Keith N., 2005, Journal of Applied Psychology, 90, 677, 10.1037/0021-9010.90.4.677 · DOI
  146. Kelly J. R., 2001, Organizational Behavior & Human Decision Processes, 86, 99, 10.1006/obhd.2001.2974 · DOI · Paper page
  147. Keltner D., 1999, Cognition and Emotion, 13, 505, 10.1080/026999399379168 · DOI · Paper page
  148. Kitayama S., 2000, Cognition and Emotion, 14, 93, 10.1080/026999300379003 · DOI
  149. Kluger A. N., 2001, Psychological Bulletin, 127, 408, 10.1037/0033-2909.127.3.408 · DOI
  150. Larsen R. J., 1989, Personality and Individual Differences, 10, 1221, 10.1016/0191-8869(89)90233-X · DOI
  151. Lazarus R. S., 1991, American Psychologist, 46, 352, 10.1037/0003-066X.46.4.352 · DOI · Paper page
  152. Lerner J. S., 2001, Journal of Personality and Social Psychology, 81, 146, 10.1037/0022-3514.81.1.146 · DOI · Paper page
  153. Leventhal H., 1987, Cognition and Emotion, 1, 3, 10.1080/02699938708408361 · DOI · Paper page
  154. Lewis K. M., 2000, Journal of Organizational Behavior, 21, 221, 10.1002/(SICI)1099-1379(200003)21:2<221::AID-JOB36>3.0.CO;2-0 · DOI
  155. Locke K. D., 1990, Journal of Personality and Social Psychology, 58, 823, 10.1037/0022-3514.58.5.823 · DOI
  156. Loewenstein G., 2003, Handbook of affective sciences, 619
  157. Loewenstein G., 1999, Hedonic psychology: Scientific approaches to enjoyment, suffering, and well-being, 85
  158. Lopes P. N., Ability to read emotions in group negotiations: Help or hindrance?
  159. Lopes P. N., 2005, Emotion, 5, 113, 10.1037/1528-3542.5.1.113 · DOI · Paper page
  160. Martin J., 1998, Administrative Science Quarterly, 43, 429, 10.2307/2393858 · DOI
  161. Matthews G., 2002, Emotional intelligence: Science and myth, 10.7551/mitpress/2704.001.0001 · DOI
  162. Mayer J. D., Annual Review of Psychology, 58
  163. Mayer J. D., 2002, Manual for the MSCEIT' Mayer-Salovey-Caruso Emotional Intelligence Test
  164. McArthur L. Z., 1983, Psychological Review, 90, 215, 10.1037/0033-295X.90.3.215 · DOI
  165. Mellers B. A., 2000, Psychological Bulletin, 126, 910, 10.1037/0033-2909.126.6.910 · DOI
  166. Merton R. K., 1952, Reader in bureaucracy, 361
  167. Mesquita B., 1992, Psychological Bulletin, 112, 197, 10.1037/0033-2909.112.2.179 · DOI · Paper page
  168. Mignonac K., 2004, Journal of Business and Psychology, 19, 221, 10.1007/s10869-004-0549-3 · DOI
  169. Millar M. G., 1996, Journal of Personality and Social Psychology, 32, 561
  170. Miner A. G., 2005, Journal of Occupational and Organizational Psychology, 78, 171, 10.1348/096317905X40105 · DOI
  171. Morris M., 2000, Research in Organizational Behavior, 22, 1, 10.1016/S0191-3085(00)22002-9 · DOI
  172. Morris M. W., 1994, Journal of Personality and Social Psychology, 67, 949, 10.1037/0022-3514.67.6.949 · DOI · Paper page
  173. Motowidlo S. J., 1986, Journal of Applied Psychology, 71, 618, 10.1037/0021-9010.71.4.618 · DOI · Paper page
  174. Mumby D. K., 1992, Academy of Management Review, 17, 465, 10.5465/amr.1992.4281983 · DOI
  175. Neck C. P., 1996, Journal of Organizational Behavior, 17, 445, 10.1002/(SICI)1099-1379(199609)17:5<445::AID-JOB770>3.0.CO;2-N · DOI
  176. Neumann R., 2000, Journal of Personality and Social Psychology, 79, 211, 10.1037/0022-3514.79.2.211 · DOI
  177. Newcombe M., 2002, Leadership Quarterly, 13, 601, 10.1016/S1048-9843(02)00146-7 · DOI
  178. O'Sullivan M., 2005, Applications of nonverbal communication, 215
  179. Parkinson B., 2005, Personality and Social Psychology Review, 9, 278, 10.1207/s15327957pspr0904_1 · DOI
  180. Pescosolido A. T., 2002, Leadership Quarterly, 13, 583, 10.1016/S1048-9843(02)00145-5 · DOI
  181. Petty R. E., 1998, The handbook of social psychology, 1, 323
  182. Pillutla M. M., 1996, Organizational Behavior and Human Decision Processes, 68, 208, 10.1006/obhd.1996.0100 · DOI
  183. Pogrebin M. R., 1995, Social perspectives on emotion, 3, 149
  184. Pratt M. G., 2000, Emotions in organizations, 2, 204, 10.4135/9781446219850.n11 · DOI
  185. Putnam L. L., 1993, Emotion in organizations, 36
  186. Rafaeli A., 1987, Academy of Management Review, 12, 23, 10.5465/amr.1987.4306444 · DOI
  187. Rafaeli A., 1989, Research in Organizational Behavior, 11, 1, 10.1016/0167-2681(89)90061-9 · DOI
  188. Rafaeli A., 2004, Organization Science, 15, 671, 10.1287/orsc.1040.0083 · DOI
  189. Rafaeli A., 2001, Social Science Information Sur Les Sciences Sociales, 40, 95, 10.1177/053901801040001006 · DOI
  190. Rinn W. E., 1984, Psychological Bulletin, 95, 52, 10.1037/0033-2909.95.1.52 · DOI
  191. Robbins T. L., 1994, Journal of Applied Psychology, 79, 341, 10.1037/0021-9010.79.3.341 · DOI
  192. Rosenthal R., 1979, Sensitivity to nonverbal communication: The PONS test
  193. Saavedra R., 2000, Journal of Organizational Behavior, 21, 131, 10.1002/(SICI)1099-1379(200003)21:2<131::AID-JOB39>3.0.CO;2-Q · DOI
  194. Sanchez-Burks J., 2005, Research in Organizational Behavior, 26, 265, 10.1016/S0191-3085(04)26007-5 · DOI
  195. Sandelands L. E., 1988, Journal for the Theory of Social Behavior, 18, 437, 10.1111/j.1468-5914.1988.tb00509.x · DOI
  196. Scherer K., 1984, Review of personality and social psychology, 5, 37
  197. Scherer K. R., 1984, Approaches to emotion
  198. Scherer K. R., 1988, Cognitive perspectives on emotion and motivation, 89, 10.1007/978-94-009-2792-6_4 · DOI
  199. Scherer K. R., 1995, Psychological Inquiry, 6, 241, 10.1207/s15327965pli0603_12 · DOI
  200. Scherer K., 1997, Journal of Personality and Social Psychology, 73, 902, 10.1037/0022-3514.73.5.902 · DOI

200 of 261 shown

Cited by

Sorted by citations

See all 1,035

Metadata

Authors
Elfenbein, H. A.
Affiliations
University of California, Berkeley (US)
Corresponding author
Elfenbein, Hillary Anger
ORCID
Elfenbein, Hillary Anger
Venue
Academy of Management Annals
Publisher
Academy of Management
Published
2007-12
Volume
1
Issue
1
Pages
315-386
ISSN
  • 1941-6067 (ISSN-L)
  • 1941-6520
DOI
10.5465/078559812
OpenAlex
W4246105288
Cited by
1,035
References
38
Citations by year
2026: 43 · 2025: 50 · 2024: 50 · 2023: 43 · 2022: 58 · 2021: 60 · 2020: 104 · 2019: 65 · 2018: 50 · 2017: 59 · 2016: 55 · 2015: 61 · 2014: 41 · 2013: 44 · 2012: 40
FWCI
97.90
Type
journal article
Language
en
Open access
closed
Locations
Academy of Management Annals (publishedVersion)
Topics
  • Social Sciences › Sociology and Political Science › Emotional Labor in Professions
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
  • Social Sciences › Psychology › Social Psychology › Emotions and Moral Behavior
Keywords
emotions in organizations, emotion regulation, feeling states, physiological arousal, facial expressions, interpersonal interaction, group norms, individual differences, levels of analysis, organizational behavior

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review