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Cited by 659

The DOI matches its Crossref record; 118 of the 118 references it cites were found in a registry or an index.

Job satisfaction and organizational commitment: An empirical investigation among ICT-SMEs

Valaei, Naser, Rezaei, Sajad·2016·Management Research Review
DOI 10.1108/mrr-09-2015-0216
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Abstract

Purpose: The aim of this study is to examine the structural relationship between Spector’s nine job satisfaction facets (supervision, nature of the work, communication, contingent rewards, co-worker, fringe benefits, payment, promotion and operating procedures), organizational commitment facets (normative commitment, affective commitment and continuance commitment) and the influence of employees’ years of experience on satisfaction and commitment relationships. Owing to the nature of the industry, employee satisfaction, retention and commitment in Information and Communications Technology-Small and Medium-sized Enterprise (ICT-SME) is a matter of great concern. Design/methodology/approach: A total of 256 valid questionnaires were collected among employees of Information and Communications Technology-Small and Medium-sized Enterprises (ICT-SMEs) to evaluate the measurement and structural model using partial least squares path modelling approach. Findings: The findings indicate that payment, promotion, fringe benefits, co-worker, communication, operating procedures and nature of the work are positively associated with affective commitment. Furthermore, payment, promotion, fringe benefits, supervision, contingent rewards, operating procedures and nature of the work have a positive relationship with normative commitment. Considering employees’ years of experience as a categorical moderating variable, the results of partial least squares multi-group analysis show how the discrepancies between employees’ years of experience influence their level of commitment. Originality/value: This study reveals that employees’ affective and normative commitments are positively associated and their continuance commitment is contingent upon their affective commitment, and not normative commitment. There are only three factors, i.e. promotion, fringe benefits and operating procedures, that are conductive to employees’ continuance commitment. Contributions, implications and limitations of the study are discussed.

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Cites

Research works printed but not linked: 15

  1. 2014, The impact of job security, satisfaction and stress on performance assessment and optimization of generation companies, Journal of Loss Prevention in the Process Industries, 32, 343, 10.1016/j.jlp.2014.10.002 · doi:10.1016/j.jlp.2014.10.002
  2. 2002, Predicting expatriate job satisfaction: the role of firm internationalization, Career Development International, 7, 24, 10.1108/13620430210414847 · doi:10.1108/13620430210414847
  3. 2008, Job satisfaction antecedents and consequences: a new conceptual framework and research agenda, The Business Review, 11, 1
  4. 2006, Key skills retention and motivation: the war for talent still rages and retention is the high ground, Industrial and Commercial Training, 38, 37, 10.1108/00197850610646034 · doi:10.1108/00197850610646034
  5. 1980, Work Redesign
  6. 2014, The impact of knowledge management, brand orientation and global marketing strategy on performance
  7. 1999, Recruiting and retaining scarce information technology talent: a focus group study, Industrial Management & Data Systems, 99, 251, 10.1108/02635579910253805 · doi:10.1108/02635579910253805
  8. 2015, Perceived organisational support influences on job satisfaction and organisational commitment among junior academic staff members, Journal of Psychology in Africa, 25, 364, 10.1080/14330237.2015.1078102 · doi:10.1080/14330237.2015.1078102
  9. 2009, Employability management practices in the Polish ICT sector, Human Resource Development International, 12, 471, 10.1080/13678860903274539 · doi:10.1080/13678860903274539
  10. 1995, Job satisfaction and organizational commitment, Psychology and Policing, 367, 393
  11. 2002, Leadership and organizational effectiveness in multinational enterprises in southeast Asia, Leadership & Organization Development Journal, 23, 250, 10.1108/01437730210435965 · doi:10.1108/01437730210435965
  12. 2013, The globalization and stagnation of the ICT sectors in European countries: an input-output analysis, Telecommunications Policy, 37, 387
  13. 1997, Job Satisfaction: Application, Assessment, Causes, and Consequences
  14. 1996, An exploratory study of factors affecting the failure of local small and medium enterprises, Asia Pacific Journal of Management, 13, 47, 10.1007/BF01733816 · doi:10.1007/bf01733816
  15. 2016, Impact of exploitative learning strategy on Malaysian SMEs’ creativity and innovation capabilities, International Journal of Management and Enterprise Development, 15, 328, 10.1504/IJMED.2016.079853 · doi:10.1504/ijmed.2016.079853

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Metadata

Authors
Valaei, N., & Rezaei, S.
Venue
Management Research Review
Publisher
Emerald
Published
2016-12-12
Volume
39
Issue
12
Pages
1663-1694
ISSN
2040-8269 (ISSN-L)
DOI
10.1108/mrr-09-2015-0216
OpenAlex
W2557960749
Cited by
659
References
118
FWCI
107.87
Type
journal article
Language
en
Open access
closed
Licence
www.emerald.com/insight/site-policies (tdm)

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