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Relationship quality as a predictor of B2B customer loyalty
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Metadata
- Authors
- Rauyruen, P., & Miller, K. E.
- Venue
- Journal of Business Research
- Publisher
- Elsevier BV
- Published
- 2007-01
- Volume
- 60
- Issue
- 1
- Pages
- 21-31
- ISSN
- 0148-2963 (ISSN-L)
- OpenAlex
- W2055570665
- Cited by
- 1,123
- References
- 125
- FWCI
- 35.23
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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