Harvard business review

Evolving to a New Dominant Logic for Marketing

Vargo, S. L., & Lusch, R. F. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.1.1.24036 · Cited by 14,779

Agency Theory: An Assessment and Review

Eisenhardt, K. M. (1989) · The Academy of Management Review · doi:10.5465/amr.1989.4279003 · Cited by 13,338

A conceptual model of service quality and its implications for future research

Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985) · Journal of Marketing · doi:10.1177/002224298504900403 · Cited by 21,645

Clarifying the Entrepreneurial Orientation Construct and Linking It to Performance

Lumpkin, G. T., & Dess, G. G. (1996) · The Academy of Management Review · doi:10.5465/amr.1996.9602161568 · Cited by 10,159

Social Capital: Prospects for a New Concept

Adler, P. S., & Kwon, S.-W. (2002) · The Academy of Management Review · doi:10.2307/4134367 · Cited by 9,665

Absorptive Capacity: A Review, Reconceptualization, and Extension

Zahra, S. A., & George, G. (2002) · The Academy of Management Review · doi:10.5465/amr.2002.6587995 · Cited by 10,758

Corporate Social and Financial Performance: A Meta-Analysis

Orlitzky, M., Schmidt, F. L., & Rynes, S. L. (2003) · Organization Studies · doi:10.1177/0170840603024003910 · Cited by 7,641

The governance of global value chains

Gereffi, G., Humphrey, J., & Sturgeon, T. (2005) · Review of International Political Economy · doi:10.1080/09692290500049805 · Cited by 7,233

Core capabilities and core rigidities: A paradox in managing new product development

Leonard-Barton, D. (1992) · Strategic Management Journal · doi:10.1002/smj.4250131009 · Cited by 6,477

Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?

Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004) · Journal of Interactive Marketing · doi:10.1002/dir.10073 · Cited by 5,916

Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research

Fiss, P. C. (2011) · Academy of Management Journal · doi:10.5465/amj.2011.60263120 · Cited by 5,930

Understanding customer experience throughout the customer journey

Lemon, K. N., & Verhoef, P. C. (2016) · Journal of Marketing · doi:10.1509/jm.15.0420 · Cited by 5,765

Hedonic Consumption: Emerging Concepts, Methods and Propositions

Hirschman, E. C., & Holbrook, M. B. (1982) · Journal of Marketing · doi:10.1177/002224298204600314 · Cited by 5,616

Whence Consumer Loyalty?

Oliver, R. L. (1999) · Journal of Marketing · doi:10.1177/00222429990634s105 · Cited by 4,898

Computer-Mediated Communication: Impersonal, Interpersonal, and Hyperpersonal Interaction

WALTHER, J. B. (1996) · Communication Research · doi:10.1177/009365096023001001 · Cited by 4,798

Organizational Strategy, Structure, and Process

Miles, R. E., Snow, C. C., Meyer, A. D., & Coleman, H. J. (1978) · Academy of Management Review · doi:10.5465/amr.1978.4305755 · Cited by 4,527

Market Orientation: Antecedents and Consequences

Jaworski, B. J., & Kohli, A. K. (1993) · Journal of Marketing · doi:10.1177/002224299305700304 · Cited by 4,343

The business model: Recent developments and future research

Zott, C., Amit, R., & Massa, L. (2011) · Journal of Management · doi:10.1177/0149206311406265 · Cited by 4,790

Communities of Practice and Social Learning Systems

Wenger, E. (2000) · Organization · doi:10.1177/135050840072002 · Cited by 4,274

Innovation, market orientation, and organizational learning: An integration and empirical examination

Hurley, R. F., & Hult, G. T. M. (1998) · Journal of Marketing · doi:10.1177/002224299806200303 · Cited by 3,971

Product design and business model strategies for a circular economy

Bocken, N. M. P., de Pauw, I., Bakker, C., & van der Grinten, B. (2016) · Journal of Industrial and Production Engineering · doi:10.1080/21681015.2016.1172124 · Cited by 4,002

Product development: Past research, present findings and future directions

Brown, S. L., & Eisenhardt, K. M. (1995) · The Academy of Management Review · doi:10.2307/258850 · Cited by 3,777

Digital Twin: Mitigating Unpredictable, Undesirable Emergent Behavior in Complex Systems

Grieves, M., & Vickers, J. (2017) · Transdisciplinary Perspectives on Complex Systems · doi:10.1007/978-3-319-38756-7_4 · Cited by 3,727

Artificial intelligence in service

Huang, M.-H., & Rust, R. T. (2018) · Journal of Service Research · doi:10.1177/1094670517752459 · Cited by 3,978

Developing buyer-seller relationships

Dwyer, F. R., Schurr, P. H., & Oh, S. (1987) · Journal of Marketing · doi:10.1177/002224298705100202 · Cited by 9,139

What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive Suite

Cohen, S. G., & Bailey, D. E. (1997) · Journal of Management · doi:10.1177/014920639702300303 · Cited by 3,526

Managing the co-creation of value

Payne, A. F., Storbacka, K., & Frow, P. (2008) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-007-0070-0 · Cited by 3,502

Corporate Social Responsibility, Customer Satisfaction, and Market Value

Luo, X., & Bhattacharya, C. B. (2006) · Journal of Marketing · doi:10.1509/jmkg.70.4.001 · Cited by 3,439

Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies

Bhattacharya, C. B., & Sen, S. (2003) · Journal of Marketing · doi:10.1509/jmkg.67.2.76.18609 · Cited by 3,336

An institution-based view of international business strategy: A focus on emerging economies

Peng, M. W., Wang, D. Y. L., & Jiang, Y. (2008) · Journal of International Business Studies · doi:10.1057/palgrave.jibs.8400377 · Cited by 3,286

Innovation, organizational capabilities, and the born-global firm

Knight, G. A., & Cavusgil, S. T. (2004) · Journal of International Business Studies · doi:10.1057/palgrave.jibs.8400071 · Cited by 3,013

Exploring the Black Box: An Analysis of Work Group Diversity, Conflict and Performance

Pelled, L. H., Eisenhardt, K. M., & Xin, K. R. (1999) · Administrative Science Quarterly · doi:10.2307/2667029 · Cited by 2,971

Big other: Surveillance Capitalism and the Prospects of an Information Civilization

Zuboff, S. (2015) · Journal of Information Technology · doi:10.1057/jit.2015.5 · Cited by 3,205

Intrinsic and extrinsic motivation

Benabou, R., & Tirole, J. (2003) · Review of Economic Studies · doi:10.1111/1467-937x.00253 · Cited by 2,913

The relationship between corporate philanthropy and shareholder wealth: A risk management perspective

Godfrey, P. C. (2005) · Academy of Management Review · doi:10.5465/amr.2005.18378878 · Cited by 2,839

Organizational Silence: A Barrier to Change and Development in a Pluralistic World

Morrison, E. W., & Milliken, F. J. (2000) · The Academy of Management Review · doi:10.2307/259200 · Cited by 2,776

How artificial intelligence will change the future of marketing

Davenport, T., Guha, A., Grewal, D., & Bressgott, T. (2020) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-019-00696-0 · Cited by 2,875

Algorithms at Work: The New Contested Terrain of Control

Kellogg, K. C., Valentine, M. A., & Christin, A. (2020) · Academy of Management Annals · doi:10.5465/annals.2018.0174 · Cited by 2,732

Proactive Behavior in Organizations

Crant, J. M. (2000) · Journal of Management · doi:10.1177/014920630002600304 · Cited by 2,701

The Influence of Green Innovation Performance on Corporate Advantage in Taiwan

Chen, Y.-S., Lai, S.-B., & Wen, C.-T. (2006) · Journal of Business Ethics · doi:10.1007/s10551-006-9025-5 · Cited by 2,684

Ecosystem as Structure: An Actionable Construct for Strategy

Adner, R. (2017) · Journal of Management · doi:10.1177/0149206316678451 · Cited by 2,600

Artificial Intelligence and Management: The Automation–Augmentation Paradox

Raisch, S., & Krakowski, S. (2021) · Academy of Management Review · doi:10.5465/amr.2018.0072 · Cited by 2,755

Knowledge, Knowledge Work and Organizations: An Overview and Interpretation

Blackler, F. (1995) · Organization Studies · doi:10.1177/017084069501600605 · Cited by 2,498

How Brand Community Practices Create Value

Schau, H. J., Muñiz, A. M., & Arnould, E. J. (2009) · Journal of Marketing · doi:10.1509/jmkg.73.5.30 · Cited by 2,444

Understanding Relationship Marketing Outcomes: An Integration of Relational Benefits and Relationship Quality

Hennig-Thurau, T., Gwinner, K. P., & Gremler, D. D. (2002) · Journal of Service Research · doi:10.1177/1094670502004003006 · Cited by 2,301

A set-theoretic approach to organizational configurations

Fiss, P. C. (2007) · Academy of Management Review · doi:10.5465/amr.2007.26586092 · Cited by 2,225

Servant Leadership: A Review and Synthesis

van Dierendonck, D. (2011) · Journal of Management · doi:10.1177/0149206310380462 · Cited by 2,218

Product/Consumption-Based Affective Responses and Postpurchase Processes

Westbrook, R. A. (1987) · Journal of Marketing Research · doi:10.1177/002224378702400302 · Cited by 2,462

Relationship Quality in Services Selling: An Interpersonal Influence Perspective

Crosby, L. A., Evans, K. R., & Cowles, D. (1990) · Journal of Marketing · doi:10.1177/002224299005400306 · Cited by 4,763

Return on Marketing: Using Customer Equity to Focus Marketing Strategy

Rust, R. T., Lemon, K. N., & Zeithaml, V. A. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.1.109.24030 · Cited by 2,151

A contingent resource-based view of proactive corporate environmental strategy

Aragón-Correa, J. A., & Sharma, S. (2003) · Academy of Management Review · doi:10.5465/amr.2003.8925233 · Cited by 2,362

Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration

De Wulf, K., Odekerken-Schröder, G., & Iacobucci, D. (2001) · Journal of Marketing · doi:10.1509/jmkg.65.4.33.18386 · Cited by 2,083

Best Practices or Best Guesses? Assessing the Efficacy of Corporate Affirmative Action and Diversity Policies

Kalev, A., Dobbin, F., & Kelly, E. (2006) · American Sociological Review · doi:10.1177/000312240607100404 · Cited by 2,052

Emotions and leadership: The role of emotional intelligence

George, J. M. (2000) · Human Relations · doi:10.1177/0018726700538001 · Cited by 2,027

Distance Matters

Olson, G. M., & Olson, J. S. (2000) · Human–Computer Interaction · doi:10.1207/s15327051hci1523_4 · Cited by 1,983

A strategic framework for artificial intelligence in marketing

Huang, M.-H., & Rust, R. T. (2021) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-020-00749-9 · Cited by 2,059

The Porter Hypothesis at 20: Can Environmental Regulation Enhance Innovation and Competitiveness?

Ambec, S., Cohen, M. A., Elgie, S., & Lanoie, P. (2013) · Review of Environmental Economics and Policy · doi:10.1093/reep/res016 · Cited by 1,928

The nature and experience of entrepreneurial passion

Cardon, M. S., Wincent, J., Singh, J., & Drnovsek, M. (2009) · Academy of Management Review · doi:10.5465/amr.2009.40633190 · Cited by 1,922

Flawed Self-Assessment: Implications for Health, Education, and the Workplace

Dunning, D., Heath, C., & Suls, J. M. (2004) · Psychological Science in the Public Interest · doi:10.1111/j.1529-1006.2004.00018.x · Cited by 1,865

Rethinking Resistance and Recognizing Ambivalence: A Multidimensional View of Attitudes toward an Organizational Change

Piderit, S. K. (2000) · The Academy of Management Review · doi:10.5465/amr.2000.3707722 · Cited by 1,873

Behavioral Ethics in Organizations: A Review

Treviño, L. K., Weaver, G. R., & Reynolds, S. J. (2006) · Journal of Management · doi:10.1177/0149206306294258 · Cited by 1,837

Employee Voice Behavior: Integration and Directions for Future Research

Morrison, E. W. (2011) · Academy of Management Annals · doi:10.5465/19416520.2011.574506 · Cited by 1,803

The experience and evolution of trust: Implications for cooperation and teamwork

Jones, G. R., & George, J. M. (1998) · The Academy of Management Review · doi:10.2307/259293 · Cited by 2,135

Orchestrating Innovation Networks

Dhanaraj, C., & Parkhe, A. (2006) · Academy of Management Review · doi:10.5465/amr.2006.21318923 · Cited by 1,803

Corporate social responsibility and shareholder reaction: The environmental awareness of investors

Flammer, C. (2013) · Academy of Management Journal · doi:10.5465/amj.2011.0744 · Cited by 1,744

Does It Pay to Be Green? A Systematic Overview

Stefan, A., & Paul, L. (2008) · Academy of Management Perspectives · doi:10.5465/amp.2008.35590353 · Cited by 1,759

The Digital Platform: A Research Agenda

de Reuver, M., Sørensen, C., & Basole, R. C. (2018) · Journal of Information Technology · doi:10.1057/s41265-016-0033-3 · Cited by 1,681

A perspective on regional and global strategies of multinational enterprises

Rugman, A. M., & Verbeke, A. (2004) · Journal of International Business Studies · doi:10.1057/palgrave.jibs.8400073 · Cited by 1,662

Toward a Theory of Paradox: A Dynamic equilibrium Model of Organizing

Smith, W. K., & Lewis, M. W. (2011) · Academy of Management Review · doi:10.5465/amr.2009.0223 · Cited by 1,631

Seven strong claims about successful school leadership revisited

Leithwood, K., Harris, A., & Hopkins, D. (2020) · School Leadership & Management · doi:10.1080/13632434.2019.1596077 · Cited by 1,683

8 Social Hierarchy: The Self‐Reinforcing Nature of Power and Status

Magee, J. C., & Galinsky, A. D. (2008) · Academy of Management Annals · doi:10.5465/19416520802211628 · Cited by 2,385

Toward a Theory of Psychological Ownership in Organizations

Pierce, J. L., Kostova, T., & Dirks, K. T. (2001) · The Academy of Management Review · doi:10.5465/amr.2001.4378028 · Cited by 2,546

Wicked Problems: Implications for Public Policy and Management

Head, B. W., & Alford, J. (2015) · Administration & Society · doi:10.1177/0095399713481601 · Cited by 1,514

10 Sociomateriality: Challenging the Separation of Technology, Work and Organization

Orlikowski, W. J., & Scott, S. V. (2008) · Academy of Management Annals · doi:10.5465/19416520802211644 · Cited by 2,571

Service research priorities in a rapidly changing context

Ostrom, A. L., Parasuraman, A., Bowen, D. E., Patrício, L., & Voss, C. A. (2015) · Journal of Service Research · doi:10.1177/1094670515576315 · Cited by 1,469

Collaborating to create: The Internet as a platform for customer engagement in product innovation

Sawhney, M., Verona, G., & Prandelli, E. (2005) · Journal of Interactive Marketing · doi:10.1002/dir.20046 · Cited by 1,406

Corporate Entrepreneurship and the Pursuit of Competitive Advantage

Covin, J. G., & Miles, M. P. (1999) · Entrepreneurship Theory and Practice · doi:10.1177/104225879902300304 · Cited by 1,392

Undervalued or overvalued customers: Capturing total customer engagement value

Kumar, V., Aksoy, L., Donkers, B., Venkatesan, R., Wiesel, T., & Tillmanns, S. (2010) · Journal of Service Research · doi:10.1177/1094670510375602 · Cited by 1,382

On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing

Reinartz, W. J., & Kumar, V. (2000) · Journal of Marketing · doi:10.1509/jmkg.64.4.17.18077 · Cited by 1,364

The Role Of Context In Work Team Diversity Research: A Meta-Analytic Review

Joshi, A., & Roh, H. (2009) · Academy of Management Journal · doi:10.5465/amj.2009.41331491 · Cited by 1,362

Writing Integrative Literature Reviews: Using the Past and Present to Explore the Future

Torraco, R. J. (2016) · Human Resource Development Review · doi:10.1177/1534484316671606 · Cited by 2,031

Inter-firm Networks: Antecedents, Mechanisms and Forms

Grandori, A., & Soda, G. (1995) · Organization Studies · doi:10.1177/017084069501600201 · Cited by 1,337

Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers

Ganesh, J., Arnold, M. J., & Reynolds, K. E. (2000) · Journal of Marketing · doi:10.1509/jmkg.64.3.65.18028 · Cited by 1,305

Scale development and construct clarification of servant leadership

Barbuto, J. E., & Wheeler, D. W. (2006) · Group & Organization Management · doi:10.1177/1059601106287091 · Cited by 1,288

The Unhealthy = Tasty Intuition and Its Effects on Taste Inferences, Enjoyment, and Choice of Food Products

Raghunathan, R., Naylor, R. W., & Hoyer, W. D. (2006) · Journal of Marketing · doi:10.1509/jmkg.70.4.170 · Cited by 1,289

The Technology–Organization–Environment Framework

Baker, J. (2012) · Integrated Series in Information Systems · doi:10.1007/978-1-4419-6108-2_12 · Cited by 1,275

Effective leadership behavior: What we know and what questions need more attention

Yukl, G. (2012) · Academy of Management Perspectives · doi:10.5465/amp.2012.0088 · Cited by 1,264

Marketing Analytics for Data-Rich Environments

Wedel, M., & Kannan, P. K. (2016) · Journal of Marketing · doi:10.1509/jm.15.0413 · Cited by 1,261

Task Complexity: A Review and Analysis

Campbell, D. J. (1988) · The Academy of Management Review · doi:10.5465/amr.1988.4306775 · Cited by 1,634

Unraveling the effects of cultural diversity in teams: A meta-analysis of research on multicultural work groups

Stahl, G. K., Maznevski, M. L., Voigt, A., & Jonsen, K. (2010) · Journal of International Business Studies · doi:10.1057/jibs.2009.85 · Cited by 1,248

Information and digital literacies: A review of concepts

Bawden, D. (2001) · Journal of Documentation · doi:10.1108/eum0000000007083 · Cited by 1,207

Building Inclusive Markets in Rural Bangladesh: How Intermediaries Work Institutional Voids

Mair, J., Martí, I., & Ventresca, M. J. (2012) · Academy of Management Journal · doi:10.5465/amj.2010.0627 · Cited by 1,207

A Review of Facebook Research in the Social Sciences

Wilson, R. E., Gosling, S. D., & Graham, L. T. (2012) · Perspectives on Psychological Science · doi:10.1177/1745691612442904 · Cited by 1,226

Consumers and artificial intelligence: An experiential perspective

Puntoni, S., Reczek, R. W., Giesler, M., & Botti, S. (2021) · Journal of Marketing · doi:10.1177/0022242920953847 · Cited by 1,547

AI-based chatbots in customer service and their effects on user compliance

Adam, M., Wessel, M., & Benlian, A. (2021) · Electronic Markets · doi:10.1007/s12525-020-00414-7 · Cited by 1,195

The industrial management of SMEs in the era of Industry 4.0

Moeuf, A., Pellerin, R., Lamouri, S., Tamayo-Giraldo, S., & Barbaray, R. (2018) · International Journal of Production Research · doi:10.1080/00207543.2017.1372647 · Cited by 1,188

On big data, artificial intelligence and smart cities

Allam, Z., & Dhunny, Z. A. (2019) · Cities · doi:10.1016/j.cities.2019.01.032 · Cited by 1,178

Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis

Shih, T.-H., & Fan, X. (2008) · Field Methods · doi:10.1177/1525822x08317085 · Cited by 1,159

Unpacking the Concept of Virtuality: The Effects of Geographic Dispersion, Electronic Dependence, Dynamic Structure, and National Diversity on Team Innovation

Gibson, C. B., & Gibbs, J. L. (2006) · Administrative Science Quarterly · doi:10.2189/asqu.51.3.451 · Cited by 1,152

Paradox research in management science: Looking back to move forward

Schad, J., Lewis, M. W., Raisch, S., & Smith, W. K. (2016) · Academy of Management Annals · doi:10.5465/19416520.2016.1162422 · Cited by 1,385