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Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China

Deng, Zhaohua, Lu, Yaobin, Wei, Kwok Kee, Zhang, Jinlong·2010·International Journal of Information Management
DOI 10.1016/j.ijinfomgt.2009.10.001
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Metadata

Authors
Deng, Z., Lu, Y., Wei, K. K., & Zhang, J.
Venue
International Journal of Information Management
Publisher
Elsevier BV
Published
2010-08
Volume
30
Issue
4
Pages
289-300
ISSN
0268-4012 (ISSN-L)
DOI
10.1016/j.ijinfomgt.2009.10.001
OpenAlex
W2119469410
Cited by
1,100
References
14
FWCI
43.02
Type
journal article
Language
en
Open access
closed
Licence
  • www.elsevier.com/tdm/userlicense/1.0/ (tdm)
  • www.elsevier.com/legal/tdmrep-license (tdm)
Funders
  • Ministry of Education (NCET-08-0233)
  • China Postdoctoral Science Foundation (20090450924)
  • Program for New Century Excellent Talents in University
  • National Natural Science Foundation of China (170971049, 7073100)

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Deng, Z., Lu, Y., Wei, K. K., & Zhang, J. (2010). Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China. International Journal of Information Management. https://doi.org/10.1016/j.ijinfomgt.2009.10.001

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