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Cited by 7,592Job Satisfaction and Organizational BehaviorEmployee Performance and ManagementHuman Resource and Talent Management

Perceived organizational support: a review of the literature.

Rhoades, Linda, Eisenberger, Robert·2002·Journal of Applied Psychology
DOI 10.1037/0021-9010.87.4.698
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Abstract

The authors reviewed more than 70 studies concerning employees' general belief that their work organization values their contribution and cares about their well-being (perceived organizational support; POS). A meta-analysis indicated that 3 major categories of beneficial treatment received by employees (i.e., fairness, supervisor support, and organizational rewards and favorable job conditions) were associated with POS. POS, in turn, was related to outcomes favorable to employees (e.g., job satisfaction, positive mood) and the organization (e.g., affective commitment, performance, and lessened withdrawal behavior). These relationships depended on processes assumed by organizational support theory: employees' belief that the organization's actions were discretionary, feeling of obligation to aid the organization, fulfillment of socioemotional needs, and performance-reward expectancies.

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Crossref · 10.1037/0021-9010.87.4.698

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Each is checked against this paper’s own text: does it say what the citing paper says it does?

  • Workers' participation in decision making reduces job-related emotional strain, job dissatisfaction, absenteeism and turnover intentions.

    “Workers' participation in decision making has often been shown to reduce job-related emotional strain, job dissatisfaction, absenteeism and turnover intentions (e.g.Rhoades and Eisenberger, 2002).”

    From Work organization and mental health problems in PhD students (2017) · cites this paper as Rhoades and Eisenberger, 2002

  • Perceived organizational support is positively correlated with teacher wellbeing; teachers perceiving higher organizational support report lower stress, burnout, and job dissatisfaction.

    “Extensive research consistently indicates a positive correlation between POS and teacher wellbeing. Teachers perceiving higher organizational support levels report lower stress, burnout, and job dissatisfaction (Eisenberger et al., 2001; Rhoades and Eisenberger, 2002).”

    From Exploring the impact of workload, organizational support, and work engagement on teachers' psychological wellbeing: a structural equation modeling approach (2024) · cites this paper as Rhoades and Eisenberger, 2002

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Authors
Rhoades, L., & Eisenberger, R.
Affiliations
University of Delaware (US)
ORCID
Eisenberger, Robert
Venue
Journal of Applied Psychology
Publisher
American Psychological Association (APA)
Published
2002-08
Volume
87
Issue
4
Pages
698-714
ISSN
  • 0021-9010 (ISSN-L)
  • 1939-1854
DOI
10.1037/0021-9010.87.4.698
OpenAlex
W2029532555
Cited by
7,592
References
6
Citations by year
2026: 494 · 2025: 461 · 2024: 509 · 2023: 549 · 2022: 576 · 2021: 511 · 2020: 487 · 2019: 431 · 2018: 428 · 2017: 347 · 2016: 326 · 2015: 389 · 2014: 393 · 2013: 312 · 2012: 308
FWCI
77.62
Type
journal article
Language
en
Open access
closed
Locations
  • Journal of Applied Psychology (publishedVersion)
  • PubMed (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
  • Social Sciences › Human Factors and Ergonomics › Employee Performance and Management
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Human Resource and Talent Management
Keywords
perceived organizational support, organizational support theory, fairness, supervisor support, organizational rewards, working conditions, job satisfaction, affective commitment, employee performance, withdrawal behavior, social-emotional needs, positive mood
MeSH terms
Adult, Affect, Female, Humans, Job Satisfaction, Male, Perception, Personnel Management, Organizational Culture

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