Harvard business review

Consumer trust, value, and loyalty in relational exchanges

Sirdeshmukh, D., Singh, J., & Sabol, B. (2002) · Journal of Marketing · doi:10.1509/jmkg.66.1.15.18449 · Cited by 4,196

Entrepreneurial Orientation and Business Performance: An Assessment of past Research and Suggestions for the Future

Rauch, A., Wiklund, J., Lumpkin, G. T., & Frese, M. (2009) · Entrepreneurship Theory and Practice · doi:10.1111/j.1540-6520.2009.00308.x · Cited by 3,550

Organizational Ambidexterity: Past, Present, and Future

O'Reilly, C. A., & Tushman, M. L. (2013) · Academy of Management Perspectives · doi:10.5465/amp.2013.0025 · Cited by 2,580

The Relational Organization of Entrepreneurial Ecosystems

Spigel, B. (2017) · Entrepreneurship Theory and Practice · doi:10.1111/etap.12167 · Cited by 2,257

Organizational resilience: a capability-based conceptualization

Duchek, S. (2020) · Business Research · doi:10.1007/s40685-019-0085-7 · Cited by 2,027

Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations

Moorman, C., Zaltman, G., & Deshpande, R. (1992) · Journal of Marketing Research · doi:10.1177/002224379202900303 · Cited by 1,901

Classifying Services to Gain Strategic Marketing Insights

Lovelock, C. H. (1983) · Journal of Marketing · doi:10.1177/002224298304700303 · Cited by 1,996

Factors affecting trust in market research relationships

Moorman, C., Deshpandé, R., & Zaltman, G. (1993) · Journal of Marketing · doi:10.1177/002224299305700106 · Cited by 3,659

Theory and research in strategic management: Swings of a pendulum

Hoskisson, R. E., Hitt, M. A., Wan, W. P., & Yiu, D. (1999) · Journal of Management · doi:10.1177/014920639902500307 · Cited by 1,364

A dynamic capabilities-based entrepreneurial theory of the multinational enterprise

Teece, D. J. (2014) · Journal of International Business Studies · doi:10.1057/jibs.2013.54 · Cited by 1,300

What Differences Make a Difference?: The Promise and Reality of Diverse Teams in Organizations

Mannix, E., & Neale, M. A. (2005) · Psychological Science in the Public Interest · doi:10.1111/j.1529-1006.2005.00022.x · Cited by 1,276

Interpreting Consumers: A Hermeneutical Framework for Deriving Marketing Insights from the Texts of Consumers’ Consumption Stories

Thompson, C. J. (1997) · Journal of Marketing Research · doi:10.1177/002224379703400403 · Cited by 1,142

From creativity to innovation: The social network drivers of the four phases of the idea journey

Perry-Smith, J. E., & Mannucci, P. V. (2017) · Academy of Management Review · doi:10.5465/amr.2014.0462 · Cited by 1,121

Global value chains in a post-Washington Consensus world

Gereffi, G. (2014) · Review of International Political Economy · doi:10.1080/09692290.2012.756414 · Cited by 1,063

Market-Oriented Ethnography: Interpretation Building and Marketing Strategy Formulation

Arnould, E. J., & Wallendorf, M. (1994) · Journal of Marketing Research · doi:10.1177/002224379403100404 · Cited by 1,027

Comparing capitalisms: understanding institutional diversity and its implications for international business

Jackson, G., & Deeg, R. (2008) · Journal of International Business Studies · doi:10.1057/palgrave.jibs.8400375 · Cited by 920

Developing a unified framework of the business model concept

Al-Debei, M. M., & Avison, D. (2010) · European Journal of Information Systems · doi:10.1057/ejis.2010.21 · Cited by 879

The role of data privacy in marketing

Martin, K. D., & Murphy, P. E. (2017) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-016-0495-4 · Cited by 902

Perspectives on China's outward foreign direct investment

Morck, R., Yeung, B., & Zhao, M. (2008) · Journal of International Business Studies · doi:10.1057/palgrave.jibs.8400366 · Cited by 820

Data Privacy: Effects on Customer and Firm Performance

Martin, K. D., Borah, A., & Palmatier, R. W. (2017) · Journal of Marketing · doi:10.1509/jm.15.0497 · Cited by 786

Toward an Entrepreneurial Ecosystem Research Program

Wurth, B., Stam, E., & Spigel, B. (2022) · Entrepreneurship Theory and Practice · doi:10.1177/1042258721998948 · Cited by 789

Effects of consumer perceptions of brand experience on the web: brand familiarity, satisfaction and brand trust.

Ha, H.-Y., & Perks, H. (2005) · Journal of Consumer Behaviour · doi:10.1002/cb.29 · Cited by 750

Agony and Ecstasy in the Gig Economy: Cultivating Holding Environments for Precarious and Personalized Work Identities

Petriglieri, G., Ashford, S. J., & Wrzesniewski, A. (2019) · Administrative Science Quarterly · doi:10.1177/0001839218759646 · Cited by 744

Economic “Short-Termism”: The Debate, The Unresolved Issues, and The Implications for Management Practice and Research

Laverty, K. J. (1996) · Academy of Management Review · doi:10.5465/amr.1996.9702100316 · Cited by 690

How advertising works: what do we really know?

Vakratsas, D., & Ambler, T. (1999) · Journal of Marketing · doi:10.1177/002224299906300103 · Cited by 1,436

Knowing and governing cities through urban indicators, city benchmarking and real-time dashboards

Kitchin, R., Lauriault, T. P., & McArdle, G. (2015) · Regional Studies, Regional Science · doi:10.1080/21681376.2014.983149 · Cited by 596

International business responses to institutional voids

Doh, J., Rodrigues, S., Saka-Helmhout, A., & Makhija, M. (2017) · Journal of International Business Studies · doi:10.1057/s41267-017-0074-z · Cited by 596

Customer lifetime value research in marketing: A review and future directions

Jain, D., & Singh, S. S. (2002) · Journal of Interactive Marketing · doi:10.1002/dir.10032 · Cited by 583

Standardization versus Adaptation of International Marketing Strategy: An Empirical Investigation

Szymanski, D. M., Bharadwaj, S. G., & Varadarajan, P. R. (1993) · Journal of Marketing · doi:10.1177/002224299305700401 · Cited by 565

Industry Effects and Strategic Management Research

Dess, G. G., Ireland, R. D., & Hitt, M. A. (1990) · Journal of Management · doi:10.1177/014920639001600102 · Cited by 565

Collaboration, Coordination, and Cooperation Among Organizations: Establishing the Distinctive Meanings of These Terms Through a Systematic Literature Review

Castañer, X., & Oliveira, N. (2020) · Journal of Management · doi:10.1177/0149206320901565 · Cited by 525

Complex Thinking, Complex Practice: The Case for a Narrative Approach to Organizational Complexity

Tsoukas, H., & Hatch, M. J. (2001) · Human Relations · doi:10.1177/0018726701548001 · Cited by 489

The determinants of MNE subsidiaries' political strategies: evidence of institutional duality

Hillman, A. J., & Wan, W. P. (2005) · Journal of International Business Studies · doi:10.1057/palgrave.jibs.8400137 · Cited by 452

The Advertising Effects of Corporate Social Responsibility on Corporate Reputation and Brand Equity: Evidence from the Life Insurance Industry in Taiwan

Hsu, K.-T. (2012) · Journal of Business Ethics · doi:10.1007/s10551-011-1118-0 · Cited by 430

Human Resource Management Practices in Small and Medium-Sized Enterprises: Unanswered Questions and Future Research Perspectives

Heneman, R. L., Tansky, J. W., & Camp, S. M. (2000) · Entrepreneurship Theory and Practice · doi:10.1177/104225870002500103 · Cited by 429

Virtual Work: Bridging Research Clusters

Raghuram, S., Hill, N. S., Gibbs, J. L., & Maruping, L. M. (2019) · Academy of Management Annals · doi:10.5465/annals.2017.0020 · Cited by 426

Examining the drivers and brand performance implications of customer engagement with brands in the social media environment

De Vries, N. J., & Carlson, J. (2014) · Journal of Brand Management · doi:10.1057/bm.2014.18 · Cited by 418

9 Creativity in Organizations

George, J. M. (2007) · Academy of Management Annals · doi:10.5465/078559814 · Cited by 781

Bringing humility to leadership: Antecedents and consequences of leader humility

Morris, J. A., Brotheridge, C. M., & Urbanski, J. C. (2005) · Human Relations · doi:10.1177/0018726705059929 · Cited by 407

Building, measuring, and profiting from customer loyalty

Watson, G. F., Beck, J. T., Henderson, C. M., & Palmatier, R. W. (2015) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-015-0439-4 · Cited by 375

Change process: a key enabler for building resilient SMEs

Ates, A., & Bititci, U. (2011) · International Journal of Production Research · doi:10.1080/00207543.2011.563825 · Cited by 372

Social contracts and marketing ethics

Dunfee, T. W., Smith, N. C., & Ross, W. T. (1999) · Journal of Marketing · doi:10.1177/002224299906300302 · Cited by 370

Location and the multinational enterprise

Cantwell, J. (2009) · Journal of International Business Studies · doi:10.1057/jibs.2008.82 · Cited by 367

An Introductory Guide to Event Study Models

Miller, D. L. (2023) · Journal of Economic Perspectives · doi:10.1257/jep.37.2.203 · Cited by 360

A New Model for Predicting Behavioral Intentions: An Alternative to Fishbein

Warshaw, P. R. (1980) · Journal of Marketing Research · doi:10.1177/002224378001700201 · Cited by 340

Leadership Complexity and Development of the leaderplex Model

Hooijberg, R., (Jerry) Hunt, J. G., & Dodge, G. E. (1997) · Journal of Management · doi:10.1177/014920639702300305 · Cited by 339

The promise of diversity Management for Climate of inclusion: a state-of-the-art review and Meta-analysis

Mor Barak, M. E., Lizano, E. L., Kim, A., Duan, L., Rhee, M.-K., Hsiao, H.-Y., & Brimhall, K. C. (2016) · Human Service Organizations: Management, Leadership & Governance · doi:10.1080/23303131.2016.1138915 · Cited by 336

Examining the interplay between big data analytics and contextual factors in driving process innovation capabilities

Mikalef, P., & Krogstie, J. (2020) · European Journal of Information Systems · doi:10.1080/0960085x.2020.1740618 · Cited by 331

Is artificial intelligence greening global supply chains? Exposing the political economy of environmental costs

Dauvergne, P. (2022) · Review of International Political Economy · doi:10.1080/09692290.2020.1814381 · Cited by 321

Circularity Brokers: Digital Platform Organizations and Waste Recovery in Food Supply Chains

Ciulli, F., Kolk, A., & Boe-Lillegraven, S. (2020) · Journal of Business Ethics · doi:10.1007/s10551-019-04160-5 · Cited by 310

Organizational Learning: Diverging Communities of Practice?

Easterby-Smith, M., Snell, R., & Gherardi, S. (1998) · Management Learning · doi:10.1177/1350507698293001 · Cited by 302

Managing Business-to-Business Customer Relationships following Key Contact Employee Turnover in a Vendor Firm

Bendapudi, N., & Leone, R. P. (2002) · Journal of Marketing · doi:10.1509/jmkg.66.2.83.18476 · Cited by 303

Referral Programs and Customer Value

Schmitt, P., Skiera, B., & Van den Bulte, C. (2011) · Journal of Marketing · doi:10.1509/jm.75.1.46 · Cited by 455

Gaining customer experience insights that matter

McColl-Kennedy, J. R., Zaki, M., Lemon, K. N., Urmetzer, F., & Neely, A. (2019) · Journal of Service Research · doi:10.1177/1094670518812182 · Cited by 283

Mobile Health (mHealth) in Low- and Middle-Income Countries

McCool, J., Dobson, R., Whittaker, R., & Paton, C. (2022) · Annual Review of Public Health · doi:10.1146/annurev-publhealth-052620-093850 · Cited by 269

Is bigger always better? potential biases of big data derived from social network sites

Hargittai, E. (2015) · The ANNALS of the American Academy of Political and Social Science · doi:10.1177/0002716215570866 · Cited by 268

Customer participation in services: domain, scope, and boundaries

Dong, B., & Sivakumar, K. (2017) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-017-0524-y · Cited by 265

The trainer, the verifier, the imitator: Three ways in which human platform workers support artificial intelligence

Tubaro, P., Casilli, A. A., & Coville, M. (2020) · Big Data & Society · doi:10.1177/2053951720919776 · Cited by 262

Valuable virality

Akpinar, E., & Berger, J. (2017) · Journal of Marketing Research · doi:10.1509/jmr.13.0350 · Cited by 267

Cultural Values Reflected in Theme and Execution: A Comparative Study of U.S. and Korean Television Commercials

Cho, B., Kwon, U., Gentry, J. W., Jun, S., & Kropp, F. (1999) · Journal of Advertising · doi:10.1080/00913367.1999.10673596 · Cited by 259

Consumer participation in using online recommendation agents: Effects on satisfaction, trust, and purchase intentions

Dabholkar, P. A., & Sheng, X. (2012) · The Service Industries Journal · doi:10.1080/02642069.2011.624596 · Cited by 256

The Impact of Voluntary Sustainability Reporting on Firm Value: Insights from Signaling Theory

Friske, W., Hoelscher, S. A., & Nikolov, A. N. (2023) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-022-00879-2 · Cited by 249

Archetypes of Service Innovation: Implications for Value Cocreation

Helkkula, A., Kowalkowski, C., & Tronvoll, B. (2018) · Journal of Service Research · doi:10.1177/1094670517746776 · Cited by 224

Big data and supply chain decisions: the impact of volume, variety and velocity properties on the bullwhip effect

Hofmann, E. (2017) · International Journal of Production Research · doi:10.1080/00207543.2015.1061222 · Cited by 220

Coping with Problems of Understanding in Interorganizational Relationships: Using Formalization as a Means to Make Sense

Vlaar, P. W. L., Van den Bosch, F. A. J., & Volberda, H. W. (2006) · Organization Studies · doi:10.1177/0170840606068338 · Cited by 219

On the forgetting of corporate irresponsibility

Mena, S., Rintamäki, J., Fleming, P., & Spicer, A. (2016) · Academy of Management Review · doi:10.5465/amr.2014.0208 · Cited by 209

Competitive and Procedural Determinants of Delight and Disappointment in Consumer Complaint Outcomes

Estelami, H. (2000) · Journal of Service Research · doi:10.1177/109467050023006 · Cited by 195

The Evolution and Future of Retailing and Retailing Education

Grewal, D., Motyka, S., & Levy, M. (2018) · Journal of Marketing Education · doi:10.1177/0273475318755838 · Cited by 192

Who is left out: exploring social boundaries in entrepreneurial ecosystems

Neumeyer, X., Santos, S. C., & Morris, M. H. (2019) · The Journal of Technology Transfer · doi:10.1007/s10961-018-9694-0 · Cited by 191

Resilience against crises: COVID-19 and lessons from natural disasters

Sakurai, M., & Chughtai, H. (2020) · European Journal of Information Systems · doi:10.1080/0960085x.2020.1814171 · Cited by 191

How Live Streaming Changes Shopping Decisions in E-commerce: A Study of Live Streaming Commerce

Wang, Y., Lu, Z., Cao, P., Chu, J., Wang, H., & Wattenhofer, R. (2022) · Computer Supported Cooperative Work (CSCW) · doi:10.1007/s10606-022-09439-2 · Cited by 179

Platform Governance Design in Platform Ecosystems: Implications for Complementors’ Multihoming Decision

Chen, L., Yi, J., Li, S., & Tong, T. W. (2022) · Journal of Management · doi:10.1177/0149206320988337 · Cited by 177

Carbon Leakage, Consumption, and Trade

Grubb, M., Jordan, N. D., Hertwich, E., Neuhoff, K., Das, K., Bandyopadhyay, K. R., van Asselt, H., Sato, M., Wang, R., Pizer, W. A., et al. (2022) · Annual Review of Environment and Resources · doi:10.1146/annurev-environ-120820-053625 · Cited by 210

Recovery Voice and Satisfaction After Service Failure: An Experimental Investigation of Mediating and Moderating Factors

Karande, K., Magnini, V. P., & Tam, L. (2007) · Journal of Service Research · doi:10.1177/1094670507309607 · Cited by 176

How network-based incubation helps start-up performance: a systematic review against the background of management theories

Eveleens, C. P., van Rijnsoever, F. J., & Niesten, E. M. M. I. (2017) · The Journal of Technology Transfer · doi:10.1007/s10961-016-9510-7 · Cited by 162

Personalisation in educational technology: The absence of underlying pedagogies

Bartolomé, A., Castañeda, L., & Adell, J. (2018) · International Journal of Educational Technology in Higher Education · doi:10.1186/s41239-018-0095-0 · Cited by 150

Willing to Pay More, Eager to Pay Less: The Role of Customer Loyalty in Price Negotiations

Wieseke, J., Alavi, S., & Habel, J. (2014) · Journal of Marketing · doi:10.1509/jm.13.0104 · Cited by 149

A Call for Research on the Scaling of Organizations and the Scaling of Social Impact

Shepherd, D. A., & Patzelt, H. (2022) · Entrepreneurship Theory and Practice · doi:10.1177/1042258720950599 · Cited by 145

Female Leaders: Injurious or Inspiring Role Models for Women?

Hoyt, C. L., & Simon, S. (2011) · Psychology of Women Quarterly · doi:10.1177/0361684310385216 · Cited by 140

Embedding transparency in artificial intelligence machine learning models: managerial implications on predicting and explaining employee turnover

Chowdhury, S., Joel-Edgar, S., Dey, P. K., Bhattacharya, S., & Kharlamov, A. (2023) · The International Journal of Human Resource Management · doi:10.1080/09585192.2022.2066981 · Cited by 140

Toward meaningful evaluation of medical trainees: The influence of participants’ perceptions of the process.

Watling, C. J., & Lingard, L. (2012) · Advances in Health Sciences Education · doi:10.1007/s10459-010-9223-x · Cited by 139

The Role of Customer Affection and Trust in Loyalty Rebuilding after Service Failure and Recovery

La, S., & Choi, B. (2012) · The Service Industries Journal · doi:10.1080/02642069.2011.529438 · Cited by 133

Balancing power in communities of practice: An examination of increasing student voice through school-based youth–adult partnerships

Mitra, D. L. (2008) · Journal of Educational Change · doi:10.1007/s10833-007-9061-7 · Cited by 129

Performing modularity: Competing rules, performative struggles and the effect of organizational theories on the organization

D’Adderio, L., & Pollock, N. (2014) · Organization Studies · doi:10.1177/0170840614538962 · Cited by 129

Affective and Cognitive Online Shopping Experience: Effects of Image Interactivity Technology and Experimenting With Appearance

Lee, H.-H., Kim, J., & Fiore, A. M. (2010) · Clothing and Textiles Research Journal · doi:10.1177/0887302x09341586 · Cited by 128

How Customer Referral Programs Turn Social Capital into Economic Capital

Van Den Bulte, C., Bayer, E., Skiera, B., & Schmitt, P. (2018) · Journal of Marketing Research · doi:10.1509/jmr.14.0653 · Cited by 110

Impact of national culture on information technology usage behaviour: An exploratory study of decision making in Korea and the USA

Calhoun, K. J., Teng, J. T. C., & Cheon, M. J. (2002) · Behaviour & Information Technology · doi:10.1080/0144929021000013491 · Cited by 111

Industry’s 4.0 transformation process: How to start, where to aim, what to be aware of

Calabrese, A., Dora, M., Levialdi Ghiron, N., & Tiburzi, L. (2022) · Production Planning & Control · doi:10.1080/09537287.2020.1830315 · Cited by 109

Access to employment: a comparison of autistic, neurodivergent and neurotypical adults’ experiences of hiring processes in the United Kingdom

Davies, J., Heasman, B., Livesey, A., Walker, A., Pellicano, E., & Remington, A. (2023) · Autism · doi:10.1177/13623613221145377 · Cited by 105

Investigating the link between transaction and computational costs in a blockchain environment

Jabbar, A., & Dani, S. (2020) · International Journal of Production Research · doi:10.1080/00207543.2020.1754487 · Cited by 104

Creating a flexible organizational culture to attract and retain talented workers across generations.

Eversole, B. A. W., Venneberg, D. L., & Crowder, C. L. (2012) · Advances in Developing Human Resources · doi:10.1177/1523422312455612 · Cited by 104

Emotional intelligence, leadership style, and perceived leadership effectiveness

Weinberger, L. A. (2009) · Advances in Developing Human Resources · doi:10.1177/1523422309360811 · Cited by 99

Building resilience: The conceptual basis and research evidence for resilience training programs

Forbes, S., & Fikretoglu, D. (2018) · Review of General Psychology · doi:10.1037/gpr0000152 · Cited by 99

Big data and the measurement of public organizations' performance and efficiency: The state-of-the-art

Rogge, N., Agasisti, T., & De Witte, K. (2017) · Public Policy and Administration · doi:10.1177/0952076716687355 · Cited by 98

Data Analytics in Human Resources: A Case Study and Critical Review

King, K. G. (2016) · Human Resource Development Review · doi:10.1177/1534484316675818 · Cited by 98

Virtual Team Leader Communication: Employee Perception and Organizational Reality

Newman, S. A., Ford, R. C., & Marshall, G. W. (2020) · International Journal of Business Communication · doi:10.1177/2329488419829895 · Cited by 99

Developing Theory to Guide Building Practitioners’ Capacity to Implement Evidence-Based Interventions

Leeman, J., Calancie, L., Kegler, M. C., Escoffery, C. T., Herrmann, A. K., Thatcher, E., Hartman, M. A., & Fernandez, M. E. (2017) · Health Education & Behavior · doi:10.1177/1090198115610572 · Cited by 90

The moderating role of switching barriers on customer loyalty in the life insurance industry

Chen, M.-F., & Wang, L.-H. (2009) · The Service Industries Journal · doi:10.1080/02642060902764574 · Cited by 86

Competitive by design

Walsh, V., Roy, R., & Bruce, M. (1988) · Journal of Marketing Management · doi:10.1080/0267257x.1988.9964069 · Cited by 85

Digital platforms for the co-creation of public value

Meijer, A., & Boon, W. (2021) · Policy & Politics · doi:10.1332/030557321x16115951032181 · Cited by 77