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Cited by 300

The DOI matches its Crossref record; 93 of the 93 references it cites were found in a registry or an index.

Who strikes back? A daily investigation of when and why incivility begets incivility.

Rosen, Christopher C., Koopman, Joel, Gabriel, Allison S., Johnson, Russell E.·2016·Journal of Applied Psychology
DOI 10.1037/apl0000140
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Abstract

Incivility at work-low intensity deviant behaviors with an ambiguous intent to harm-has been on the rise, yielding negative consequences for employees' well-being and companies' bottom-lines. Although examinations of incivility have gained momentum in organizational research, theory and empirical tests involving dynamic, within-person processes associated with this negative interpersonal behavior are limited. Drawing from ego depletion theory, we test how experiencing incivility precipitates instigating incivility toward others at work via reduced self-control. Using an experience sampling design across 2 work weeks, we found that experiencing incivility earlier in the day reduced one's levels of self-control (captured via a performance-based measure of self-control), which in turn resulted in increased instigated incivility later in the day. Moreover, organizational politics-a stable, environmental factor-strengthened the relation between experienced incivility and reduced self-control, whereas construal level-a stable, personal factor-weakened the relation between reduced self-control and instigated incivility. Combined, our results yield multiple theoretical, empirical, and practical implications for the study of incivility at work. (PsycINFO Database Record

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Metadata

Authors
Rosen, C. C., Koopman, J., Gabriel, A. S., & Johnson, R. E.
Venue
Journal of Applied Psychology
Publisher
American Psychological Association (APA)
Published
2016-11
Volume
101
Issue
11
Pages
1620-1634
ISSN
  • 0021-9010 (ISSN-L)
  • 1939-1854
DOI
10.1037/apl0000140
OpenAlex
W2514056584
Cited by
300
References
93
FWCI
52.40
Type
journal article
Language
en
Open access
closed

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