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S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM

Hollebeek, Linda D., Srivastava, Rajendra K., Chen, Tom·2019·Journal of the Academy of Marketing Science
DOI 10.1007/s11747-016-0494-5
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Metadata

Authors
Hollebeek, L. D., Srivastava, R. K., & Chen, T.
Venue
Journal of the Academy of Marketing Science
Publisher
Springer Science and Business Media LLC
Published
2016-09-06
Volume
47
Issue
1
Pages
161-185
ISSN
  • 0092-0703 (ISSN-L)
  • 1552-7824
DOI
10.1007/s11747-016-0494-5
OpenAlex
W2520903847
Cited by
998
References
29
FWCI
100.88
Type
journal article
Language
en
Update notices
correction (2018-09-26)
Open access
closed
Licence
www.springer.com/tdm (tdm)

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CoChat. (2026). Citation check: S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM. https://app.cochat.ai/papers/10.1007/s11747-016-0494-5
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Hollebeek, L. D., Srivastava, R. K., & Chen, T. (2019). S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM. Journal of the Academy of Marketing Science. https://doi.org/10.1007/s11747-016-0494-5

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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

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